Dot & Bo
reviews and complaints

I received an email advertising a SPECIAL Sale for a Limited Time - Additional 35% Off Select Items. I placed an order on Aug 1, 2017 for 5 items. I received emails 3 days later cancelling all of my orders per the merchants requests. All of the items are still available for sale on their web page. (of coarse NOT for the Sale price I was offered) I can understand if something was SOLD OUT but my entire order was cancelled and everything is still being offered on their site. I would like to know what happened.

I've waited since April 15 for my order. When I finally received it, it was not at all like the photos on their website. I also do not have the shelves I ordered only the bench.
Tried to call but nothing and no one! I paid $188 for this order!
I'm furious! I want my shelves and to speak to someone immediately. Someone needs to call me asap.
Michelle Williams

Over a month ago, out of the blue, I began receiving unwanted and unsolicited email from Dot & Bo. I tried numerous times to unsubscribe, contacted customer service, even messaged them trough Facebook.

On 02/23, their customer service department emailed me stating I had been removed from their email distribution. This was clearly a lie, or further demonstrates their unprofessionalism and incompetence, as I have received daily marketing email from them since that date.

I have continued to request to be unsubscribed, continued to contact customer service, with no response and no resolution.

Ordered from Dot & Bo and it took them forever to deliver my order. When it finally arrived color of the item was incorrect and there was a big scratch.
I contacted Dot & Bo customer service and they gave me a run around and asked for some pictures. I sent them pics where it was clearly seen that item was defective but they claimed that there was nothing wrong! These people are blind or what? I'm so angry at Dot & Bo and will never order anything from them again!

I have ordered a few items from Dot & Bo in past and was very happy. Recently I decided to buy a new rug. I decided to use Dot & Bo again, because they seemed very trustworthy. So I order my rug and but when it arrived I was very disappointed because it looked nothing like pictures. I contacted them and explained the situation and was offered a replacement. So I sent the wrong one back, but received nothing yet! Two weeks already passed and I heard nothing from them. What is going on? I need some help!

I ordered from Dot & Bo, but when I opened the package, I realised that one item was missing. I contacted customer support and they gave me a $10 credit and promised to send the missing ting as soon as possible. The whole process took approximately 3 weeks. Well, I actually received my item, but completely wrong. This was purchased as a Christmas gift, so I was quite nervous. I contacted Dot & Bo again and finally placed a correct order. But the only thing that bothered e was that I had to wait another 3 weeks. Received the item only yesterday. Quite sad, because they sell really good products, but customer service is unprofessional.

I was shocked with the services, which provided the company www.dotandbo.com. I have ordered two lamps and they didn’t look alike as on the website. I emailed the seller, who excused and told that the lamps were misrepresented on the website. He promised to return money back, but asked to return lamps. Also, he told that I would pay for the return shipping. Basically, it was their mistake, but they wanted money from me. Awful.

Ridiculous website. I have bought coatrack from the company www.dotandbo.com. It was mentioned that I would get the order before 30th of July. It is the mid-August and still no delivery of the order. I contacted the seller, but he shocked me, because he has no idea where the order was. I was shocked and gave them a week to find the order and provide positive news. Still nothing.

We bought 5 chairs from www.dotandbo.com. As the seller stated the delivery could take 4-6 weeks. We could check the status on the website. We noticed that the order was sent 10 days after the purchase. We continued to track the order, but after some time we understood that something was wrong. The order stuck somewhere and we have no idea where. The rep didn’t provide any precise info. We are worried and hope that we will get the order at all.

We bought two chairs and lighting from www.dotandbo.com. The quality was awful as well as the delivery guys damaged it. When I told them that they ruined my items, they told to call to the company and solve this problem with them. I called, but the seller refused to provide compensation or change the items. He refused to check the pictures, which I have sent him. Awful. Stay away from these dishonest and unprofessional people.

My sister gave me a gift car to the shop www.dotandbo.com. The car was for $300, so I thought that it would be enough. I ordered a books shelf from them, and I was relieved that I needed to pay for the delivery. The book shelf cost about $200, but the seller provided free delivery for the orders over $100. But it was big lie, because they asked me to pay for the delivery and my gift card was already empty. Really upset that they scam customers.

I ordered some décor stuff from the website www.dotandbo.com. The seller provided the confirmation info and the date of approximate delivery. Of course, I haven’t received the order on this day. I contacted the customer services, and the rep excused and promised to provide the order within 2 days. After that again nothing. I’m sick of their promises; simply help me to solve the problem. Thanks.

I bought some stuff for the bathroom from the company www.dotandbo.com. I placed the order and paid money, but they told me to wait and said the deadline. Several days ago, the deadline approached and got completely nothing from them. I sent emails and asked about the order, but the rep only diddle-daddle and didn’t provide anything precisely. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Don’t buy from the website www.dotandbo.com. I bought toilet and sink from them, but the delivery took ages. I waited for my order for about 3 months, but sink was damaged and I had only 14 days to return it. Their services are horrible, no customer services and you will wait for several days while they will reply to your requests. Not recommended website and please share this info and warn other people as well.

I ordered some stuff for my office from the website www.dotandbo.com. I got wrong tracking number and after several weeks I called to the customer services, and it was real surprise for me, when the agent told me that she had no idea where my order was. I told her to return my money, but she told me that the manager could do it ad he would contact me soon. But he never did. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.