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Dunelm Soft Furnishings
Dunelm Soft Furnishings Customer Service Phone, Email, Contacts

Dunelm Soft Furnishings
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www.dunelm.com
www.dunelm.com

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1.0 20 Reviews

Dunelm Soft Furnishings Complaints Summary

0 Resolved
20 Unresolved
Our verdict: Engaging with Dunelm Soft Furnishings at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Dunelm Soft Furnishings reviews & complaints 20

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N
1:37 pm EDT

Dunelm Soft Furnishings delivery/customer services/shop staff

I am so so angry. . I have had 5 weeks of stress. Anger. Unbelievable conversations the list goes on and on. I have now demanded a contact email of the company director. But no doubt as has happened over the last 5 weeks no one will bother to reply. I am absolutely sick to death of broken promises and being treated witb utter disrespect. Nadine Humphriss.

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K
4:12 pm EDT

Dunelm Soft Furnishings made to measure net curtains

I placed an order on 20.7.18 for net curtains with a 10 day lead time. Left my mobile number with the order and was told I be would be rung when in store. 21 days later, no phone call. Tried to ring the chelmsford store for 4 days. Call goes straight through to ansaphone with options. On all options put straight through to recorded music. Didn't get to speak to anyone all week. Emailed the address on the order, received a reply the member of staff was on holiday and to ring the store. On Friday went into store to enquire about my curtains.
After speaking to a member of staff working in curtains, she tried to access my order but couldn't find it. She rang the ‘curtain making company' but they didn't seem to recognise my order number or my name. I was told to go home and she would ring me next week. As I had paid for my curtains in full, and in view of the fact that all week I hadn't been able to speak to anyone I didn't find this a satisfactory answer. She then asked me to wait to speak with a duty manager. The duty manager arrived after a wait. She informed me that she couldn't access the order due to data protection! I was baffled here. Apparently she couldn't access a different staff members orders. I pointed out that the order was with dunelm, payment was to dunelm at the till, she was employed by dunelm -what was the problem. It seemed the order had not been placed and she was trying to fob me off. I was then told how much pressure she was under, staff shortages, she was interviewing etc. I just wanted my curtains. At 3pm on a Friday I was informed she couldn't contact anyone as it was the weekend and it would have to wait until Monday.
As a customer would you be happy with this response?
I certainly wasn't and still am not despite the promise of someone will ring me Monday to update me on my curtains and the written note of 50% discount (even though i paid in full when I placed the order).

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11:05 am EDT
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Dunelm Soft Furnishings staff made wrong order. instead of a window seat, I received a lucy storage bench

Received a Lucy Storage Bench Order No:[protected]
Total cost: 139.95 plus £9.95 delivery charge
Purchase Date:26/06/18 Delivery date:2/07/18
I thought I purchased a Lucy Window seat, but instead received a Lucy storage box.
I feel bitterly disappointed that I got an item I did not order, particularly as the shop attendant (who took this order), was the person who directed me to the Lucy window seat when she discovered what I was looking for. I ordered the window seat despite the fact that it did not meet my full measurements, as it was much smaller than I wanted. However, it would have slotted into the bay space quite easily.
On the day I ordered the window seat, she disappeared for a while and returned, handing over the order to her colleague who placed the order and took the cash. I was told I wold get the receipt with the order. However, on the day I was not given a receipt and forgot to ask. I did take a picture of the receipt on my mobile, but did not notice that the store staff made the error with the order in store. I only became aware of this when I looked at the mobile receipt on 2nd July to obtain the order number for my complaint.
On 2/07/18, I made an e- mail complaint found on line to (raksha.[protected]@dunelm.com) to Dunlem in Colliers Wood, where the item was ordered, but the e-mail bounced back. I immediately made another complaint; I believe through the Resolver form on line and got no response. A third complaint was made, because I had no acknowledgement to the previous and received a response came from Dunelm Direct Joanne Bezzine on the 3/07/18
However, Ms Bezzine appeared not to have read my complaint and presumed that I made the order on line. She also asked me to provide answers that were contained in my letter to which I promptly replied on the 3rd with answers. Yet to date I have had no follow up from her.
On 6/07/18, I sent an e- mail to [protected]@dunelm.co.uk, their reply was swift but unfortunately, they are a geotechnical and drilling company.
7/07/18, I phoned Dunlem store in Collier's Wood just after 3.30 pm. The phone just kept on ringing.
I would be obliged if you can sort out this matter and arrange for this furniture to be collected without any further cost to me. Additionally, I would like a full reimbursement (including the £9.95 delivery), if the Lucy Window seat is not available or a similar item that meets my dimensions.
My measurements are: 93cm width nearest the window, 55cm Height & 120cm width away from the window. 48 depth. The Lucy window seat covered the 120W, but it is smaller at the back and sides.
I did not receive a receipt from the store. I was told that the receipt will be handed to me on the day of delivery, but it was not and I forgot to ask for it. I paid £139.00, plus £9.95 for the delivery
I am very disappointed by this whole experience and I am now considering whether I need to take this matter elsewhere.

Many thanks,
Angela Lum Wai

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Is Dunelm Soft Furnishings legit?

Our verdict: Complaints Board's thorough examination reveals Dunelm Soft Furnishings as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Dunelm Soft Furnishings stands out for its commitment to quality and security. Clients considering Dunelm Soft Furnishings should delve into its customer service record to gauge compatibility with their expectations.

Dunelm Soft Furnishings earns 91% level of Trustworthiness

Perfect Trust Endorsement: Dunelm Soft Furnishings achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Dunelm Soft Furnishings. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for dunelm.com can be seen as a positive aspect for Dunelm Soft Furnishings as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Dunelm Soft Furnishings's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Dunelm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dunelm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dunelm Soft Furnishings as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Dunelm Soft Furnishings have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Dunelm Soft Furnishings and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Dunelm Soft Furnishings has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 20 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Dunelm Soft Furnishings protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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D
7:16 am EST
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Dunelm Soft Furnishings delivery/customer services

I have ordered 14 doors and 14 hinge sets from the website. The both sets of products were stated at being 48hr delivery. The date was selected for delivery and payment was make. The day before delivery I recieved a text saying that the products were no longer available to be delivered the following day. That evening I then received a mail saying that they had been dispatched. The day of delivery I then recieved a delivery of the handles and hinges but no doors.

I have been calling all of the numbers available on the website and receipt to find out what is happening with the doors but cannot get through. The hold lines eventually just hang up on me. I have spent at least 4 hrs on hold. I have also tried calling dunelm sales and asked to be transferred for them only to transfer me to the same lines I have previously been calling.

Very frustrating and I have had no correspondence as to when to expect my doors. Please contact me to resolve this situation ASAP.

My number is [protected] and email is [protected]@hotmail.co.uk

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6:16 am EDT
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Dunelm Soft Furnishings stable door

Shocking service. Terrible company. Ordered 2 doors plus door frames in May. One door arrived in August with 2 frames which had no packaging and just tied with the door seals - which were bent and not useable. Complained and was told they would resend door seals - further email stated that they don't send seals - they were used just for tying up the frames! Now 26th October and 2nd door still hasn't arrived. No-one answers the phone. Waited on hold for well over an hour. Eventually got through to someone who put me straight back on hold. Really disgusted that a company can treat customers like this.

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A
12:25 pm EDT

Dunelm Soft Furnishings aftersales service

No one answers the phone when trying to cancel an order.

I Have been trying to cancel 4 orders for 5 and 6 days with no answers. For one of them I was offered a collection which I accepted but that was the last interaction I had 4 days ago already.

The treatment to the customer is appalling and I tomorrow I will claim my credit card company and you can deal with them if you wish as you are making me waste my time.
My orders are:

1J1205395
1J1178123
1J1163161
1J1130957 (the only one updated after 5 days)

Regards

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T
3:03 am EDT

Dunelm Soft Furnishings I won't be using this company again

Why your doors are like wrong clothes from Aliexpress? What I got was wrong.
I received three doors from them, one of them was defective and two others were the wrong size, even though when I was ordering I wrote in all the measures and now have no idea what made you send me different doors... Ok, I phoned them, they were nice, tried to help, but when I asked for a refund they gave me a complete runaround, that lasted one month. I have no idea why the resolution took them so long, I definitely don't want to order anything from them and experience this mess.

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9:57 am EDT
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Dunelm Soft Furnishings purchase of 3 doors online

I purchased 3 doors from DoorsWorld website, on Saturday 02/Sept, with delivery date set for Tuesday 05th/Sept. Tuesday arrived and my doors didn't.
I referred to their tracking website, and it was down, I tried their customer service number, each time after a long wait ( average 15-20 minutes on hold) the line got cut off.
I finally managed to speak to a chap, who informed me that my doors had not left their site, and could not give me any reason, or even elude to another date of delivery, it was just depending on the courier!

I take my share of responsibility, it was my error not to check your previous customer's reviews before placing an order. judging by the number of complaints I should have made my purchase elsewhere.

A question for your customer service manager to ponder.

Do you ever look at your customer feedbacks and complaints?
maybe it is time to take some corrective action

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B
8:36 am EDT

Dunelm Soft Furnishings Cancelled my order

Ordered a door from www.doorsworld.co website and these guys cancelled my order and told me nothing about that! Glad that I contacted my self and only then I found out my order was cancelled. They said they were not able to deliver to my address and promised I'll get my refund any time soon. Waited patiently but there was no sign of my money and every time I contacted them they gave me nothing but empty promises! What a scam! I want my money back!

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4:48 am EDT
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Dunelm Soft Furnishings Oak doors

Before you order from DoorsWorld, call [protected] and see how long they take to speak to you when you have an issue. I ordered 2 doors which were more expensive than other companies but they assured me they were in stock and would be delivered next day as I had a joiner booked to install. Only 1 door arrived. I called the number to ask where and I was customer 36 in the queue. I called the sales option and I got straight through. They couldn't help. I called the aftersales again and guess what. I was number 36 in the queue again. Shocking customer service and very costly.

Eventually got through and was told it was delivered to the wrong address and would be delivered the next day. Called at 8:15 the following morning and guess what? Im number 24 in the queue ! At 8:15 ! Rubbish. Why would there be 24 people on the phone at 8:15. I was charged over £300 for 2 doors I could have got for £200 elsewhere but I needed them urgently. This company will tell you anything to get the order, They are clearly not bothered about customer service. Learn a lesson. Check reviews before ordering.

UPDATE. Still on the phone 1 hour later. I was promised by "Joyce" that "Luchia" would call me back just as they promised yesterday. Order number not in recognised.

PLEASE DO NOT BOTHER WASTING YOUR TIME WITH THIS OUTFIT. READ ALL THE OTHER 1 STAR REVIEWS. ONLY HALF THE CUSTOMERS ARE SATISFIED WITH THE SERVICE. PAY BY CREDIT CARD AND WHEN THE ORDER DOES NOT ARRIVE, CANCEL YOUR CARD AND LOOK ELSEWHERE.

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1:01 am EDT

Dunelm Soft Furnishings Scammers

I have ordered two doors from www.doorsworld.co and was supposed to receive them two weeks ago but still nothing. When I contacted DoorsWorld customer care service they said that one of my doors was not in stock and asked me to wait. Then they said that my order was sent and will be here soon. Then they promised I'll get my order on Friday but nothing arrived and when I called they said I'll get it on Monday.
Then they just stopped picking up the phone. I want a refund!

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12:25 am EDT

Dunelm Soft Furnishings Scammed

I have ordered a door from www.doorsworld.co and did not receive it on the estimated date. I contacted them and they promised that I'll get my door first thing in the morning so I waited patiently. Unfortunately the did not deliver my door so I had to call them and request an order cancellation. They said that it was not possible and gave nothing but empty promises.
So my door never showed up and then these guys started to ignore me. They still have my money and it seems like they are not planning to deliver anything.

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R
6:53 am EST

Dunelm Soft Furnishings The company didn't have proper customer services and no one answered to the phone calls

I ordered two oak doors from www.doorsworld.co. I got the email that within 24 hours I would get details about the delivery date and time. I didn’t receive any email, so I decided to contact the seller, but it was impossible to get through. It seemed that no one worked in this company, because the staff didn’t respond. No details about the delivery and I am worried that I won’t get my order at all.

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7:10 am EST

Dunelm Soft Furnishings Furniture

I received a damaged wardrobe from Dunelm and they sent out a replacemnt part that was even more damaged, wood pieces and splinters coming off, completely wrecked. Even the drivers were shocked and communicated the issue to their manager. I am appalled at the quality of Dunelm serices and quality. The overpriced damaged furniture that completely ruined my day and o line shopping experience. I will never ever order again from them and urge anyone to avoid them. This is beyond ridiculous.

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2:15 am EST

Dunelm Soft Furnishings Doors

They accepted an order in early November for something that they obviously did not have in stock. They emailed me to say that delivery would not be until mid January and would I like to wait. That was the last I heard from them. They do not answer the phone. They do not respond to emails. The contact form on their web site generates an automatic email warning that it would be weeks before they get in touch and goes unanswered EXCEPT when it is used to submit a complaint: when I did this, I got an emailed question back from them followed by an automated message that my complain was now "solved" Feels like my money has disappeared into a black hole

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Mark Ramsden
, US
Oct 11, 2017 7:24 am EDT

I am in the same position, can you let me know how it was resolved?

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G
4:20 am EST

Dunelm Soft Furnishings The rep has no idea where my order was

I bought five oak doors from the website www.doorsworld.co. These jerks told me that my order was sent and no more news. After a week still no delivery, no news and when I finally reached the rep, he told me that he has no idea where my order was and it wasn’t his problem. WTF? I was so angry and asked to return money back. This jerk refused and hung up on me. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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11:29 am EST

Dunelm Soft Furnishings Lies about fast delivery

The website www.doorsworld.co and the rep lied about the delivery and charges. It was mentioned that the delivery would be on the next day, but it was lie. I have been waiting for three weeks and still haven’t received it. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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M
9:32 am EDT

Dunelm Soft Furnishings Untrustworthy expense.

Doorsworld.co.uk charged my credit card without authorization and do not answer my phone calls. They offer a FREE month trial and it has proven to be an untrustworthy expense.

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4:38 am EDT

Dunelm Soft Furnishings Never ending nightmare

Never ending nightmare. Waited in for delivery that never came for several days. Wrong item, they refused to collect it and wanted to charge me for collection! Then did not collect when they said they would, so more days spent waiting around at home. One month later thay have not refunded money for the wrong door, can't get through on after sales phone line. Manager not available etc. Wish I had never had anything to do with this chaos.

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4:44 pm EDT

Dunelm Soft Furnishings Door turned up and was wrong size

A week ago I ordered a front door and door furniture from this site. Spoke to them on the phone and they confirmed delivery. Door turned up and was wrong size. Took a complete extra day altering frame to fit. Letter box ordered at same time still hasn't turned up. Can not get through to after sales care on the phone (and it is a chargeable number) They sent autoreply to my first complaint, said that they would be in touch, and then nothing, do not reply anymore to email complaints. My opinion is that this firm is absolutely unreliable and rubbish.

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Jake90
Jake90
, GB
Nov 11, 2018 11:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi I ordered a door an haven't received a confirmation email or received a receipt I just got given a ref no but can't use it as my email address haven't received nothing an I am starting to get a little worried as I used a relatives card I can't get them on the phone what so ever ... PLEASE HELP

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Phone number

+44 345 165 6565

Website

www.dunelm.com

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