DoorFront Direct
reviews and complaints

This is not delivered anywhere near my front door, nor do I want a stranger at my door in the middle of the night/extremely early morning. Why can't I just get it placed in my dry mailbox like the rest of my mail. My magazines keep getting ruined by the torrential Florida summer rains. I have tried to submit a request for a replacement as well as file a complaint on the Doorfront Direct website but I get an error message each time. There is no phone number to be found anywhere for this company. Very frustrating!

I am stopping my Food Network subscription due to the use of DoorFront Direct. The magazines are never on my doorstep. Today, magazine even though covered with plastic is soaking wet from being placed in my sprinkler system pathway.
Please STOP IMMEDIATELY.
Finding no telephone number to discuss this situation only supports the company's unwillingness to address issues. Hopefully the industry will look @ the tract record of a very misnamed organization.

First I would like to say that this so called service that you provide is not a service. Your description is totally incorrect. Throwing this Food Network magazine five feet from my doorstep, is not on my doorstep. This magazine was thrown on my lawn sometime on Monday morning 8/5/2019 totally wet. It was the September issue. If the client number is #FNM1089464554/5 # OOH21 or 0428 044C3LY that is the only information that I can see. I would like a replacement issue for September 2019.

I can't stand this door front direct service, last month it was sitting out in the rain, today August 5, 2019 it was in the dirt next to my mailbox by the curb, no such thing as door front with this company, I will no longer order HGTV or Food Network magazines, if this is the brilliant idea to give us better service, it stinks. I would rather have it delivered by the post office and put in my mailbox instead of on the ground by the street.

Magazines are thrown on the street end of the driveway. Early this morning (August 5) it rained, and the magazine (food network magazine) is soaked through and through. It is certainly not "doorfront direct" and pretty shoddy service. I realize that this is a minor issue, but when you're paying for something, you should receive it as expected, not ruined.

They claim its a way to receive magazines "at my doorstep". Complete damned LIE! I used to get the magazines delivered IN my mailbox which is mounted on the wall next to my front door. I don't have a mailbox at the curb. Now I'm finding my magazines TOSSED IN THE STREET in front of my house. In puddles and driven over. Simple solution is I'm cancelling all my subscriptions that use this crap service and get a refund for the balance. They LIE and say it "saves me time" by not having to walk to my mailbox. Again - I DO NOT have a mailbox at the curb - it's 1 foot from the front door on the wall. I now have to walk all the way to the street to retrieve wet, soggy magazines that have been driven over. Complete load of crap and a great way to loose subscribers.

Last week July 22nd, I just received the May edition of this Oprah magazine. Mothers Day edition. Really? I was in SHOCK to say the least. And where is the June, July and August editions? Cause I haven't seen anything and don't know if I received the April edition. I Thought it expired... I notified the magazine and they told me I am paid through 2020 and they told me to go online and enter this complaint.

I started receiving magazines tossed at the end of my driveway a couple months ago...which is nowhere in the vicinity of my "door front", which is completely unobstructed and can be reached by walking up the driveway and adjacent walkway. With all the rain lately, I typically come home to find a soggy, wet pile of mush. While I would rather NOT receive my magazines in this manner at all and was perfectly happy for them to be in my mailbox, if I have to keep this service (which I never asked for) then at least put them on the front porch, PLEASE!

I'm a longtime subscriber to various Hearst magazines. This morning I was surprised to find 2 magazines in the soil next to my driveway. Upon reading the insert, I learned that this was the new Doorfront Direct service. I agree with the commenter above. I would much rather receive my magazines in the mailbox. This stinks. Oh, and when I tried to submit a request through the Doorfront Direct website, I got a computer runtime error. What kind of lousy fly-by-night business is this? Shame on Hearst.

I am an Oprah Magazine subscriber. The last two months my magazine has been delivered by door front direct except it is not delivered to my door front. It is left at the curb of my driveway down by the street. I am angry that my Oprah magazine is delivered this way. I will be contacting them and letting them know of my dissatisfaction. I do not like that my magazine is left on the sidewalk down by the street. I would prefer it to be placed in my mailbox or actually on my porch if your company claims to be doorfront direct.

I did not ask for this service i DO NOT WANT any magazines from this or any company! Some guy was at my home at 2:39am. On my porch i wouldn't have even known if i didn't have a security camera in my front window very dangerous situation very scary and i want it to stop now! Who is this company and how are they able to show up on peoples doorstep delivering somthing that isn't wanted? And what since does it make to have this stranger throw it on the ground somewhere instead of putting it in my box!? [protected]

For the past couple of months, the following magazines are being delivered by Doorfront Direct: Oprah, Elle, Marie Claire.
Each delivery includes the following message: "Doorfront Direct saves you time since you don't have to walk out to your mailbox"
So instead of walking to my mailbox, which I usually do on a daily basis anyhow, I find these magazines thrown in the driveway, rained on, and advertising the fact that I am not home to all who pass by.
I would prefer to have the magazines not delivered at all than delivered in this manner.
I will contact the publisher and cancel these subscriptions.

As many other wrote, I did not ask for this delivery system and it is horrible. For the past three months, my Oprah magazine is thrown on the grass underneath mailboxes that are not even for my address. The sprinklers go off and each of my magazines were too wet to read. Your service is deplorable and I would never recommend your company to anyone. I would like to have my magazine delivered by the postal service and right to my mailbox, as Doorfront Direct cannot do what they say they will - deliver to my front door.

I continue to get magazines thrown on my front walk with Doorfront Direct as a carrier that are addressed to other people. They are usually addressed to someone in Denver but not near me. This looks like trash and after going away a couple of days it looks like an invitation to a thief.

I will be calling the publishers next to let them know that their magazines are not being delivered and Doorfront Direct is the responsible party.

I never signed up for this service, and I absolutely hate it. Half the time I can't even get my newspaper delivered, and there's no way I want the irresponsible news carrier to deliver my magazines. How dare you switch this and not even consult me.

My address is: Sharon Secretan, 7707 Bingham Ct, Tampa 33625.

I will be contacting the magazines directly if you do not revert this back to the regular postal service.

Date: monthly
Client #: ard1074677210
I don't consider an item "delivered" if it is just thrown into the wet grass somewhere on the property. I can't believe the publisher desires their customer to receive a product that is dripping wet or even after being sun baked for an extended period... Often days before being discovered.
This is a terrible way to deliver readable material and I hope that architectural digest will terminate their contract with doorfrontdirect and go back to usps or some other reliable delivery service.

I get several magazines this way and it's a diaster every time mult magazines wet, multiple magazine delivered to wrong address.I don't want door front direct to bring my magazines go back to post office delivery done correct every time. now they tell me

I haven't complained enought so here we go if my compaint is not resolved I will no longer get these magazines and I believe they need all the subscribtion they can get.
I hope my complaint is long enough to ans.

Like so many of the complaints I've now read above, my complaint is about the delivery of two magazines to which I subscribe. (The magazines are Elle Decor and Food Network.) In my case, the magazines ARE being delivered to my doorstep, which also happens to be where my mailbox is located, I might add. In fact, I find them thrown on the ground outside my front door. However, I am very disabled and cannot bend down to pick them up off the ground so I end up having to call my neighbor to help.

In my case, there's no reason why the magazines cannot be put in the mailbox since all of the other magazines I receive are put in my mailbox. I would be so grateful if you could help facilitate the delivery of these two magazines into my mailbox or tell me where I can send my request.

In the event these companies cannot send the magazines directly to my mailbox, then, I would request that they cancel my subscriptions and refund my money.

Thank You,
Teri Ulmer ([protected]@tampabay.rr.com)
4701 - 14th Street NE
St. Petersburg, FL 33703