DoorDash
reviews and complaints

For the second time in 2 months, I placed an order, it was accepted by the restaurant, and then canceled when driver said “restaurant closed”. NO! I called the restaurant both times, and received confirmation they were open. Customer service tried to convince me business was closed. I received a credit both times, but this is twice I had to make other plans! Not acceptable. Their drivers are apparently lazy, or I just didn’t tip enough! I always tip a MINIMUM of 20%, usually more! I AM OVER it with Door Dash around here. Find people who want/need to work. Still have not heard if driver was dismissed.

We ordered on Friday evening from Bob Evans. The food arrived all jumbled up and the bag was leaking grease all over my floors. We ordered 4/29/22 from Bob Evans in Sebring around 4:30 PM.

Driveway blocking: coming back from shopping. Driveway blocked by the driver, honked twice, he turned his head once and continue walking to the customer's house. Not even said anything except-- i'm delivering food,... go ahead complain...I've the pics of CA Lic Plate: 8W... Excuse me, is this company has policy not to block the driveway or don't care!? I've to rush to the restroom. Need

the justice on my right. I've seen this car dropped off at least 1 to 2 times in before and even there had parking space. Thank you.(App. 10:10 am 05/01/2022Sunday. this street is busy with soccer players drop off, i've to double park on the small street in Willio Glen area(will provide pics if this is legitimate place to care about the 'victim').

If I could rate less than one star I would.

Horrible! Firstly, the driver never called to let me know the items were on the front stoop as with other services. Secondly, he left off a bag of chips. Thirdly, there was a $10 price difference between the menu online with Door Dash verses direct from Tropical Smoothies.

They said it is in their agreement with us when we purchase there may be price differences. But $10?! Unreasonable and I will never, ever use the joke of a service again.

She left my food on the ground. No call before she did it. I really don’t appreciate it at all! The ground is very nasty! I threw the food away! I paid too much money for this too happen! Shanterria was her name! I’m horrified! I had my door opened while I waited for her and she didn’t even have the decency to knock on the door! She didn’t knock because my dog would’ve barked! I hope to never get her again in my life!’ My email is [protected]@yahoo.com. Please let me know how this SERIOUS HEALTH ISSUE was resolved

I am located in Oklahoma City. I had a door dasher named Rebekah. She was so rude during my experience. She hung up in my face when I tried to give her directions to me. Told me I HAD to get out there and meet her though she was in front of my door. I have Covid.. which is why I was doing DoorDash in the first place and my directions clearly said leave at door. She was so passive aggressive and had a disgusting attitude. She then threw my groceries at my door and stormed off and slammed the gate behind her.

On Friday after noon placed and order for lunch from door dash my coworkers and i waited for over and hour and never got our order. Its a horrible service and very unreliable i called the restaurant and they told me it was never picked up to be delivered will never use door dash again for their services

I ordered my Chinese food and the order was placed at 1:50 pm. I watch the GPS screen to see when it's picked up etc. The screen showed that someone was at the restaurant waiting for the order, and then suddenly that information disappeared. I called the restaurant and they said the order was ready and they were just waiting for a pick up. What should have been a 20 minute delivery was 55 minutes. The food is warm at best.

The young lady who finally delivered it (Ashley) was great. I would like feedback given to someone as this was a poor outcome.

I am blocked from receiving a credit. I found hard plastic in my food and last week got an empty pizza which was over $20. I'm not sure what the problem is. I pas for the dash pass and order 5 times a week or more. I get junk food a lot. There is no excuse why I can't get a credit for these items. I pay you so much money. This is all unacceptable/

I placed an order for two at Applebee's 45013 for delivery on 3/27/22. Doordash never delivered the food. Since then, I have been bouncing from one company to another, claiming that neither one of them are responsible for the refund. I'm afraid I will not get my money back.

I ordered food from Wingstop. Employee at store stated order was picked up by doordash at 1220pm. Someone called my phone to confirm address and stated order was on the way. I then received an email and text stating the order was canceled. However funds were deducted and not returned.

I have been waiting for a physical dasher direct card for over 4 months. I have complained many times just to hear "its on the way". This causes me to use a virtual card which has limited use. It takes 1-5 days to transfer my money to my bank.

Today i hooked up my virtual card via google pay, my card was revoked for fraudulent activity... Taking all of the money i have, punishing me, taking $180 out of my pocket.

I have been on hold for 9hours, 9 [censored]ing hours! listening to a hillbilly circus music loop and receiving [censored] customer service. Now your business is closed so i have to try again tomorrow to possibly get the money i have already earned. Why should i have to go thru this? i will tell you why = your system is [censored]ed beyond belief and is incapable of offering the solutions your drivers need. We dont drive because were rich, we drive because we are poor. Poor dash. Horrible service!

i need a solution now asap.

I ordered food from Popeye's on 3-13-22 in Des Plaines at 7:10PM. The order was picked up and not delivered until 8:15 pm. According to the map the driver took the longest route to get to my house from restaurant which was 2.8 miles away. Terrible service and I will not use restaurants that use door dash as their delivery service. This is totally unacceptable for this day and age when GPS should direct the drivers to the location. Get better drivers who can deliver food that is not cold and inedible.

I will never order from any place that uses door dash. I ordered an expensive bag of dog food from Petco for my sick dog. I didn't open the bag until evening and called Petco. They said to call door dash. It was later so I didn't get to until the next day. The person I was talking to said they can't compensate me because it was several days. It wasn't even 24 hours. When I go pick up the food, I will complain to Petco that using door dash is a big mistake. I would be happy if they would have sent a driver to pick up the food, and bring it to my house but they can't be bothered.

Hello. I have noticed a person that I know who is a dasher who complains all the time about her customers and orders on social media. Her name is Amber Thayer or Amber Ross - not sure which name she uses. She constantly complains on Facebook about orders and customers - but doesn't ever post their names so I am not sure if anything can be done.

This girl is toxic. She is very negative and never has anything nice to say about anyone. I have attached a screenshot of this instance that I am referring to. I don't have pictures of the last few times she has done it, as it has always bothered me but I never wanted to report her until now. It just feels like bullying and maybe that person ordering is a homebound senior, a 9-mo pregnant woman, a sick individual who cannot leave etc. I just feel like this reflects very poorly on Door Dash (which I also use!) and I am getting nervous to use Door Dash now since it seems like dashers can just post whatever they want and refer to their job as a dasher while making fun of people or speaking negatively on people that they are serving. Who knows how she is treating people she actually comes in contact with.

Thank you.

I would like to lodge a complaint against Door Dasher (Mario) inWesley Chapel, FL

I placed an order for Brusters Ice cream and I gave my Door Dasher a tip of $15.50. He had the audacity to ask for a bigger tip because he says he lives far away. My name is Pat Chappell with an email address of [protected]@gmail.com. I got a screen print of my order receipt and the text messages sent as proof if necessary.

My kids were hungry so we ordered our food today 2/27/22. Food was done quickly and door dasher picked it up and she kept driving past my driveway. I tried sending messages and call and nothing. Then she said to come outside because she was outside. She wasn’t. Looked at the map and saw she was down the road. Again I have detailed directions. She then passed my driveway and was sitting right next to it. Called again-no answer. Literally drove past my driveway 4 times. Finally got a hold of DoorDash and they just said she arrived. I kept telling them she was not and they said well do you want to just cancel. I said no. She’s 2 min from my house. Why can’t she just turn around. My children were starving and needed to get to bed. Then I get a text saying food delivered. Guess what-nope not at my house. I immediately drove down the road to the house where it was supposedly dropped off and it was not there. No lights on. Nothing. Guess my door dasher enjoyed our food. They need to hire drivers who can read and follow instructions! Not going to be using this again! Totally ridiculous.

I have used Door Dash a handful of times over the last few years with no issues. Last night it was rather cold and I didn't feel like cooking so I figured I'd order out for dinner. Not to mention my car doesn't like the cold either so it was cook, order out or starve.

I placed an order and the security seal the restaurant places on their orders was broken when it arrived. More than 3/4 of my order was missing! To make matters worse they took my daughter's meal of orange chicken and replaced it with the broccoli from my plate (which also had orange chicken) Then they took my entire plate!

The receipt taped to the bag from the restaurant had all our items listed on it and were checked off and signed for. I ran out to confront the dasher and he drove off like a street racer tires screeching and smoking!

I called the restaurant and they verified that all items were in the bag when the dasher took it.

So the Dasher stole my daughter's dinner and mine. Not to mention half my other daughter's meal was missing as were both their drinks!

I called Door Dash to complain and made sure to tell them the security seal was broken. They claimed they would charge back a partial refund but we will see.

So I had to scramble up some dinner for my kids anyway (I didn't want to cook that is why I ordered out!) and I ate cold cereal since I was too p*ssed off to eat anything substantial.

I will no longer use Door Dash! Once is all it takes!

So today is family day in Canada and I thought what great fun it would be ti just order in, so we decided to try doordash for the first time. I found what I wanted and ordered it but at checkout I would get a message stating that my order was not accepted because the restaurant I ordered from is currently closed. I checked with the restaurant they said they were open from morning to night. I called customer service and the idiot there told me I had to call the restaurant and let them know that they are not connected to door dahes network! They told me to do that? I called again and spoke to second idiot asking to speak with management. They tried to make jump through hoops to get a hold of the manager. Called again and had to argue again to get a manager they put me on hold for 45 minutes until someone picked uo claiming they were the manager. After some time on the phone with her she says that if the order didn’t go through its because the restaurant is closed or does not deal with door dash. I mean really? Then she just went silent and the time on my phone app is still counting the minutes I am left on silent. This is my first experience with anew to me company and this is how I was treated. I am not done with this because I am super disappointed and angry 😡 Door dash ruined my Family day and waisted three hours of my time with no food delivery and no answers.

I was on vacation at a local Airbnb in Albuquerque, NM. Earlier in the day, I had ordered doordash Dunkin' Donuts and got my order without issue. I ordered doordash because I was on vacation in a city I did not know and had a car loaded on a trailer behind my truck. I proceeded to order some items for my fully vetted service animal from petsmart the order totaled 175.00. At this same time I also ordered food from a local restaurant, it was a different order. The dasher for my petsmart order could not find the address and customer support called me, the representatives were all rude, stating that my address did not exist. Then they forced the cancellation of my order and refused to give me my money back, all the while my other order came just fine. The representatives wanted me to go meet the dasher in a town I didn't know, all the while Ida had to load my service dog etc... Just to be clear, two other dashes had no problem finding me! No refund, no petsmart. Apparently, a driver that can't find your address gets to keep your stuff and all they have to do is say they can't find you... This is theft of a disabled person all the while it made me have to leave early because my dog has no food and I am on a budget and these [censored] refused to give me back my money. So now I'm into the ordeal over 1564.78 because these [censored] wanted to do this to me. Best believe I will be reporting this and even taking them to court. All because I'm disabled and couldn't meet the driver... Get ready doordash you owe me an apology, my money back, and a paid in full vacation. I'm not going away or going to let this go until you make this right so that you don't ever do this to someone else ever again. It's now the principal of the matter. How dare you... Legal robbery... Thieves, that's what you are in more ways than one.