Domino's Pizza
reviews and complaints

I ordered a medium pizza, and lava cake on 4/16/19 and I completed a complaint about the manager not telling my order was burnt, and it was over 2hours late after I called several times. So I received a call from the manager on Saturday 5/11/19 and he told me I would have a re*order free and he added a beverage to the order. So today 5/13/19 I stopped by the store close to me to order and they said they couldn't complete the order and I would need to contact the store I ordered from previously. so I went home placed my order over the phone with the Stockbridge store and told the guy who took my order and he said everything was fine. So the driver called me 40minites after stating he as not going to deliver to me because he could not locate the address. so I told him my previous address was 8295 Yale Drive, Jonesboro, Ga 30236 and the new address was five minutes away at 108 Spring Street, Jonesboro, Ga 30236. He told me to call the manager and I told him to call him because I informed them I was at another location now. so I called the store at 6:41 pm and my original call was 4:59 pm. So I called again and the manager told me he would need to call the driver to see if he will bring the pizza. now its 2hours again getting my pizza. This service is horrible. I can be reached at [protected]@yahoo.com or by phone at [protected].

I ordered 2 large pizzas the order was made incorrectly and I was hung up on they did nothing to make it right with me they took the wrong pizza back and I was made to wait for another pizza and felt disrespected by all the employees and the manager would not give me name of employee who hung up on me to make a complaint I order pizza regularly and never have I been disrespected like this

Very unhappy with quality of the service and food from Dominos in Queenstown. I waited 2 hours for delivery and when I called to assess the situation they said the pizza was ready and waiting for me when I clearly ordered for delivery. I then asked if the pizza would still be hot and the lady assured me it would. Upon delivery the lady gave me the pizza and I checked it was cold not to my surprise, she then handed me 2 1.5 ltr bottles of soda that was not on my order and forgot to bring the garlic bread. After that she apologized and told me I would only be charged for the 2 pizzas. The original total of the order was 29.99$ for everything and she charged me 33.50$ for the 2 pizzas. She then told me she would return with the cheesy bread, it came 30 minutes later, Burned on the bottom and un edible. I'm am really loosing hope in Dominos.

0.5 stars out of a possible 5

I live in Louisiana and I have been trying to get ahold of someone from your company I happened to have to print some things out in my email and come across 4 charges in the month of March that I didn't submit I order dominos all the time but my daughter usually does it online these orders are in the state of Tennessee my grandmother passed away 02/26/2019 and I came down for the service I had to lay my phone down somewhere and someone took it I got my service cut off and got an new phone I have a pizza profile and I be damn if the address is saved to my profile I called the local police department in Knoxville Tennessee I've gotten a call back and supposedly the tenants knew nothing an never received an order for a Monique dixon WOW I called the stores in Knoxville explaining the issues an I keep getting the run around I get placed on hold the hung up on I want my money an I want it now someone needs to investigate this situation I have filed a complaint with my card services and I'm contacting you all through email now

bad customer services the manager y rude has no customer services skill waited 2 hours for them to tell me they where not going to deliver. the dont ring the bell for u to open if u dont answer the phone they wont deliver call the first time they said will deliver call the second time they said on their way in 5 minute 45 minute pass by call the 3rd time the manager said he cannot deliver after i call 3 times and waited over 2 hours now they cannot deliver explain to the manager why didnt they tell me that the first time and i would of understand and not taking me as a sucker calling 3 time waiting like i have nothing else to do he said to me we are very busy i cannot believe he said that so my money and being a regular customer does not count. I will never order from them again. I had to pay 5 more dollar for them to deliver and when we got the pizza was the wrong order and pizza were cold.

Today i orderd 2 pizzas with the following references
Order #: 167769
Date: 01/05/2019 5:26PM

Firstly in diagusted by the lack of intrest from the employees at dominos at blair athol
I placed an online order and it took forever to arrive, not to mention the restuarant is only max 10km away . I called the restuarant to check on my order only to be met with a rude response . The respomce i recieved was "Sir just relax our driver is on the way".
I waited about 1 and a half hours of not more only to be served and ice cold hard pizza
The service was horrible. Upone tasting this disgusting excuse for a pizza, it felt to me as if they forgotten my order on the floor somewhere. I mean the least they cold have done was put it in the microwave .

Dominos today you have lost a customer. It may seem as a small loss but hey thats R130 less in your chas register.

Honesty after today, id rather spend alittle extra and get a hot pizza with good service from Romans pizza . Your staff could learn a thing or two

Kind regards josh
[protected]@gmail.com

First of all, I got a call regarding manufacturing defects so they request me to delete the order. Then I got a message regarding delivery details. The product got delivered 1 hour late. Product is not in any condition to eat. Pizza is all over the packet. And when I complain about it the delivery guy took the bill saying that you will get a 50 percent refund. I mean what's the meaning of this. We have to pay for poor quality food.
Product is delivered unhygienically
Late delivery around 1 hour and 30 minutes late.

I was ordered 2 pizza and one ice tea and one choco bucket on the date of 28th of April 2018 on the timr of 06:09 PM and my order is successfuly confirmed but after 25 minutes i received a call from the outlets and they told me that you order will be delivered after one and half our.
And i ask her for reason they told me that there is so much rush on the day and her manner is not good for talking with a customer and also she say if you are not comfortable for this you can cancelled your order and your payment will get back to you within 7 working days.
So how can they treat me like this and after all i expected that dominos is the only way who provided your order within 30 minutes but i lose my hope with the dominos now what am i do because right now i didn't received my order yet.

My order no. Is 159
My contacts :- [protected]
My Name :- Naved UL Haq
Address :- 1020, gali chabuk sawar LAL kua old delhi
We request you to please do something for me.

on Friday April 26 in Las Vegas i ordered a delivery pizza for a rate of 18.72 approximate price. the website had it registered as carryout and I called to change the order to delivery at a local bar. the first person a female was helpful and still waited over an hour and i called again. the manager Juan was not helpful and not customer oriented. i would like to get my refund. for more information please contact me at [protected]@aol.com

Italian and chicken ranch sandwiches and chicken and bacon side dish When I receive the food it was thrown together like a five-year-old put it together they don't even know how to cut sandwiches or present the food on top of that the chicken bacon ranch was burnt to no extent Please see pictures below and I want a refund that dominoes location at Lehigh acres really needs a new set of people or shut the doors down
The pepperoni on the Italian sandwich was burnt to the box

Ordered square cut pizza and got traditional style, I ordered the square cut in order to be able to feed more people. The box has a picture of a square on it so I'm not sure how that could've been misinterpreted. I'd understand if it were busy but when I went in there was only one name on the screen after mine. The man who rang me out was polite though.

Location :465 Dacula Rd Ste A, Dacula, GA 30019
This location is the worst I've ever been to in my life. After one visit I decided not to come back. Although this incident happed in late November it says a lot about the franchise. The kids that they have working there are clueless. There was one incident to where I came with a family member and was met by this employee giving me the stink face before I even placed my order. After my order was place the worker and the cashier gave me constant side eyes and decided to play this stupid game to where they pushed my order back for the hell of it. AFTER my family member lashed out this stupid employee tried to contain her composure but was laughing. I reported this to corporate twice but the owner said that she said sorry and offered me a drink. That doesn't excuse it this employee wanted us out of the story out of jealousy and we waiting 1 hr 5 minutes for an order that should've taken no longer than 30.

Bought 1 mega meatlovers and 1 korean bbq steak online at (domino's carlton shop 2 121 grattan st).

When the deliver man come, he only give me one phone call, I did not pick it up because already in the lift. But when I go out to wait, nobody is there. Deliver man has gone without any message. I wait him for 50min afterwards. I paid the money for my food and delivery, but he took my pizza and left. I called him so many times, he reject us automatically. Moreover, rude manager refuse our refund and said it is my falt, he blame on me because I did not show up after 2 mins. He said it is the rule for deliver man only can wait 2min, and can take the food away to eat by himself.

I ordered from your Raritan NJ store. My order number #251 placed at 10:34 pm. I only are the pizza not the wings. I started to feel sick about 2 or 3 am. It's now 9:15 and I vomited / threw up a large portion of that meal. I want my money refunded immediately $42.54 plus what your going to do about it. I'm still feeling sick and I have a heart condition and probably should have even had pizza but it's been awhile. My number is [protected]. Best, Sean

I only ever order the bacon chicken alfredo pizza with spinach and green peppers.
I even make everyone always order domino's and this specific pizza whenever I am out with friends (and they love it btw)

I was super disappointed to find out my free pizza after saving points on the app does not offer this as my free pizza : (

Not only that it is only 2 toppings, but the alfredo sauce is not and option & I do not eat anything else from the menu besides this option.

Can we change this pleeeeeeease?

Sincerely,

Sad chicken bacon alfredo pizza lover xo
Angell grace

I ordered a medium pan pizza from the dominos on bustleton pike and when I received my order, most of my toppings were stuck to the top of the box it came in. For a fifteen percent tip the delivery person should have known not to pile everything on top of the pizza box. They told me they were too busy to rectify the mistake at the time and to call back later and they would take care of me. This was my lunch that I paid almost $40.00 for, gave the delivery guy a fifteen percent tip and all of my toppings are stuck to the top of the box. I wanted extra sauce with my hot wings and they had me pay for the extra that I asked for but didn't give me what came free with the order. What was the point in even asing if I wanted extra sauce if all I was getting is the $2.25 worth that I paid for. I feel scammed and my family orders from dominos a lot. Not anymore! I know you don't care. Scammers!