Domino's Pizza
reviews and complaints

My husband and I ordered a couple of pizzas with side orders. After an hour we called them to find out what happened. We were told the pizzas were on the way and they will be with us in 7 min. After 10 min we called again and a different staff said that the pizzas were still in the oven. We couldn't believe it! It was getting too late so we cancelled the pizzas but the charge was already done. When we ask for a refund they said it will take 7 days to do it! We will never use again Dominos pizza as unfortunately it's the second time it's happening to us. Appalling service!

Upon calling in an order to be delivered to my address, my girlfriend and I waited on the balcony of our apartment with cell phone in hand in case the delivery driver had any issues with finding my apartment.
Ample time went by and still no call or delivery, so my girlfriend called the store and whomever was on the other end of the line, was very rude to say the least and kept passing the phone around to whomever wanted to play manager, the person stated that the driver tried to call and according to him, he couldn't find the address and tried to call. I then went to the store myself, to pick up the order and had to go to the drive thru window, was not greeted properly, and saw a bunch of teenage kids laughing, cutting up, and no visual sense for taking their job seriously. My food was cold and seemed as if it were 5 hours old, I will never order from Domino's Pizza again! As a truck driver, I can get pretty much anywhere and the last thing that I need at night is a bunch of childish games from Domino's Pizza, you need to properly train your driver's and staff on how to properly conduct themselves and use a GPS if needed, and proper communication skills with customers.

My husband ordered 2 pizzas on Friday 11th October. After an hour and a half, they had not arrived and I called the shop. I was told that the driver was not available and the pizza was cooked 10 mins ago but would be with us in about 40-60 mins. I said the pizza would be cold! The person said he could not do anything about this: did we want the pizza or not?
We went and collected, given we had waited this long.
I am really frustrated with the poor service and the acceptance that the pizza would have been delivered cold, after it had been sitting for over an hour to be delivered.

Tried to order by phone but because there was no service to order online from where we were ordering from. I decided to call in the order. We were put on hold . 5min into the hold time I decided to drive to the dominos location and see why such a long wait time. Walked into the store and stood at the counter for another five min before I was even greeted. Finally about two to three min later they took my order and at that time I let them know that I was still on hold from calling in. Placed my order and was told 25 min wait time. The worst service e ever . I've been there when they were so busy there were people standing around and phones were ringing like crazy. Not the case this time. Phones were not ringing there were only three people waiting. No one was at the counter. Just me. So disappointed. Order #911931 I was also not allowed to purchase a side of pepperoncini's.
thanx for letting me vent
Pam [protected]

I worked at Lynden Dominos on their opening day and it was fun at first before I got touched by another employee, Actually he was the owner's Son. I told him right away "Not to Touch me" and he just said I was Crazy. Then he's father Touched me later on in the day and I asked him politely not to touch me, He kindly apologized. By the end of the Night they told me I was not welcome "In his company" Anymore. I worked for Dominos before and this is not how a store should be ran. I wish someone real will seek out this message before more people don't get touched inappropriately at work.

I called dominoes pizza in conway sc september 31st around 8:30 pm. I wanted wings, all flats and the young lady that answered the phone said that dominoes don't do that. That was a lie. Then, as I was talking she handed the phone to a man like she didn't have time to do her job which is to have customer service skills! This isn't the only time i've had a problem with this place, I was just at my wits end this time. They have no customer service skills at all and they make up whatever they feel like doing as they go. They lie to the customers and are very lazy and disrespectful! I will make sure everyone I know is on the lookout for these things, especially the night shift!

Over the years we have ordered untold pizzas from dominos. I dread to think how much we have spent over this time.

Sadly today we will no longer use their service.

We ordered today, and once again one of our sides did not arrive. This has happened 4 out of six of our last orders this year.

It seems odd that this is only happening since our branch has moved location.
I can't understand how difficult it is to ensure when customers place an order that the correct order leaves the shop.

The young man did apologise and asked us to ring the shop and it would be sent out. I'm sure you understand that when it's happened on numerous occasions this wasn't a viable option for us. And that it would be a minimum of 30 minutes to arrive.

I wish Dominos well for the future and hope that they do not lose anymore customers.
Sadly we have to look elsewhere.

Kind regards

Mr S Grant

Dear dominos complaints im very unhappy with the food and rude staff. I ordered a pizza on 28th september for home delivery at 5.25. I phoned back again and I was told they were very busy and just to bear with them. So again I foned back and was told my pizza was there ready to collection I had ordered it for home delivery I wouldnt have said to collect we have no car. But she obviously didnt believe me. The pizza was delivered to me near 9oclock. It was soggy and cold and the staff are to blame I did not say I would collect I asked for a manager and she said that they were very busy I told her I want my money back in full it was not pleasant so after I small bite and went straight in the bin. We have just move here and we have not got a cooker yet so I had no means to heat it up. Instead of firing up a fresh pizza they sent to me the a cold one which had been sat there for the last 3hours. When I asked for my money back she didnt ask my name and when I tried to tell her she put the phone down. I just want my money back please sharon maccallum 13 pendragon road liskeard pl14 3df [protected]. I was told between 7 and 10 days for my refund

1. I ordered PLAIN wings, because I don't like hot sauce. I got very hot, spicy wings, which I gave to a neighbor, since I can't eat them. They cause my stomach problems.

2. I ordered two medium pizzas, one was cheese and the cheese was burnt.

Date: September 28, 2019

I wanted the correct food, but at this point, a refund for those two items is what I would rather get.

On 9/24 we ordered a large pepperoni and mushroom pizza. The pizza arrived in a timely manner and the delivery man was polite. The complaint concerns the pizza itself. It tasted old, as if it had been made and then reheated for us. It was not edible! We were so upset at that time that I thought it a good idea not to call the store. But I have to let someone know about this!