Domino's Pizza
reviews and complaints

I placed an order online #515815
On 8/31/19 at 1206 pm.
I watched the tracker and the order came out of the oven at 1240. At 108pm the order went out for delivery. (I live 4 minutes away from this store).
After an hour i called and asked where my order was. They could not tell me. I cancled the delivery.
The driver still came, at 255 pm. I had already prepared something for lunch for my son and i.
Will not order Dominos again. This is ridiculous.
Lynette Speth
5300 Cherry Creek South dr. #111
Denver Co 80246
[protected]
[protected]@gmail.com

My area has a $4.99 delivery charge. I do understand that charge pays the drivers. Due to this delivery fee, most customer think this is "the tip". The delivery person, has to pay for insursnce, ware and tear, and maintenance plus fuel cost. Over a period of time the delivery person makes very little of goes in the negative income.
Other pizza stores do not have a delivery fee and the prices are all about the same as Domino's before delivery fee.
Last night my delivery cost me quite a bit more than the competitive (2)
stores because I did the right thing by tipping the delivery person even after this free.
If other stores can do this, so can you.

Sincerely
Diann

I called in my order and had to repeat my order 3 times the employee had to ask someone else . " this guy say we have special" ?
After I was still doubtful I waited the 35 min wait time.
When I arrived at Dominos there was 1 customer car in the parking lot. As soon as I got out of my vehicle I could hear music coming from the store. I walked in and the mexican music was so loud I almost turned around and left. There was a lady trying to place her order at the register both her and the cashier had to lean into each other when they spoke. I then said "excuse me" in a loud voice and then the music was turned off. The lady trying to give her order turned to me and said thank you. To have a business and to disrespect customers with blasting music and then trying to talk over the music . And what happened to hair nets is that not in the company policy somewhere . That was the most irritating, frustrating, disrespectful time I had ever experienced. Pizza Hut just got a new carryout customer. Thank you Dominos.

I drove to Dominos and first asked if the pizza sauce was sweet and the lady said huh. I explained the marinara sauce was often quite sweet. She said I don't know. I then told her I would just get a spinach alfredo. She asked how many and what toppings did I want on it. I told her Spinach alfredo nothing else. What received was a very greasy pizza I didn't recognise the cheese that was dripping oil. There was also spinach that was raw and had what appeared to have sticks protruding from the leaves. It was saturated with both garlic and salt. Either she didn't know what spinach alfredo was or didn't care. It was lunchtime and I was the only customer in the place the entire time. I wonder why.

Over a period of 4 months, waiting for my delivery took anywhere from 45mins to an hr, to then have cold cold food arrive. When placed order told 20mins for delivery. Driver then took money for order but Said had no change. He would have to go and get change to then drop back with change owed. Leaving with no concern food was stone cold and took close to an hr to return with change.
Last night was the last Straw when Again Same Happening, except driver was very Rude. No more. I'm not after Anything. No free meal etc. I will never again order from Morningside (Brisbane) store and will Word of mouth Tell my friends and family. Very disappointed. Have ordered from this store for 9yrs never a problem till recently.. very Rude driver.

I have neen a long time customer of Dominos .i had redeemed my points for free pizzas yesterday .but i never received them they had sent the order to my old address that was on my online app with dominos. They never called or notified me on the phone is there any way i can can get my points back or my pizza. My phone number [protected] .any my email. [protected]@gmail.com

Dear Team,

I would like to give a feedback about Domino's Pizza.

Domino's pizza has the worst customer service.
I have never ever seen this kind of careless service before.

Without delivering the order they have mentioned delivered and when i called them they are not at all responding. Because it was more than 30 minutes and the ware unable to deliver this.

I feel helpless here, because domino's pizza doesn't take any responsibilities of there customer. They are not responding on feedback.

I'll never ever order from them again, also I have uninstalled the domino's app from my phone.

Aman Kumar
[protected]

I ordered for £47.20 a meal for my children. When I paid the delivery man in cash, I noticed 4 barbecue dips, worth £1.96 were missing. I mentioned this to the man but didn't even get an apology, he told me I could go to the store-I would have had to walk as I had no car- to get them. He kept the money of course...
The order number was 299050230. Order date and time was 31/7/19 at 19.43h.

I ordered a pizza and wings last night. I received an update text saying my driver was on his way. 25 minutes later I called to ask why it took so long as were are just over 1 mile from your store. I was told that text isn't really accurate and he had only left 10 minutes prior. We are one mile away. I understand he may have had more than one order but still, 25 minutes. I am starting to wonder how warm my pizza will be. About 15 minutes later I receive a call from your driver. He doesn't know where we live but I figure out he is on the street that doesn't have access to our community. He needs to go in on the main road not the back road. He had a hard time understanding where we live so I had to give him turn by turn instructions on how to get to our home. BTW: this has never happened before. I am unsure what app he is using because every app we have used takes us in via Huntwood not Ruus. About 15 more minutes later he arrives and he only had about a mile to go. (we are up to an hour right now from when I received the text saying my driver was on his way.) Sure enough the pizza was luke warm and so were the wings which are usually almost too hot to eat. We had to microwave both of these items. Not what I expect from Dominos or any other delivery service. BTW: I had done my tip online so that was lost money because I never would have tipped for this service. Ok, so what happened today? I called the location and asked to speak to the manager. She proceeded to inform me that it isn't their fault as she was new and she was given a totally messed up store. She claims she has no drivers to handle what is needed and that she wasn't there yesterday. Not my problem. I do not want excuses and I would have loved an apology. I told her that it is not my issue that she doesn't have the ability to do their job to a standard that is expected by the customers you serve. She also told me that they were super busy because of some wrestling match. She kept going back to an expectation of 45 min to an 60 delivery time. I kept reminding her that if I receive a text saying they are on their way and it shouldn't be an hour later from the text. I understand that should be from when I ordered it not from when the text was sent. She told me that maybe they got 20 orders before mine and that she can't serve me before those just because I live closer. Another excuse and snotty. I am not stupid. I realize there are expectations that we should have as well, but not this. Luke warm pizza is not the expectation at all. Excuses upon excuses upon excuses. I am extremely unimpressed. Never has anything happened like this in the past 40 years of my history ordering pizza. I don't have time to write to you today or to call the store, but here I am. I finally had to disconnect the call and I was angry because she was going on and on with the same excuses over and over again. I did not hang up on her, I told her I had had enough excuses and wanted to keep it at the local level but no apology and no offer of my tip back, which is the least she could do. She continued to talk over me. I told her that she left me no option but to take it to the corporate level. So I terminated the call after telling her I was doing so. So here I am. I want my tip returned. I do not want a forced apology and at this point they would know who I was and I don't trust them to make a pizza for me that would be assured to be not messed with. So I don't want you to just toss me a free pizza. I just want my $3 tip back. It is the absolute basic thing I deserve.

ordered a lg. pie /with sausage I was told 10 min got to the store waited another 25 min then was told they made the wrong one it will be a little longer 15 min later i got my pizza got home to find that my sausage pizza had 12 little pieces of meat and still doughy called the store they said ok what does ok mean WORST PIZZA EVER! dont know if I will order frm this store again when the questions are asked by local reviews this is a no brainer for me thumbs down

Hello, My name is Darren Horsey, I live in a building that houses all veterans, and 3 weeks ago on the 2nd I ordered two large pepperoni pizzas, they never were delivered so I called the store, the manager which was a female sent them out again, and for some reason after explaining where to deliver them, they still never got delivered. I called maybe an hour later or so and found out they just did nt deliver them. I called to speak to a manager the next day, and unfortunately, he said there was nothing he could do about it, I must have given them the wrong address? Now I was upset and trying to explain to him how was it my fault I have had other orders delivered here before and never had a problem, well he hung up in my ear once, then I called back a day or so later and he hung up again, stating that he was going to fix that problem but I was shouting, which i was not I was explaining to him what had happened and he hung up again. So I am really upset when a manager does this, and it wasn't the fact that I had the order delivered twice, and it still did not make it to my apartment, it was the fact that the manager tried to twist it and make it the customers fault. Please see what you can do about that because if this is how you do your customer s, and especially when your a manager, its a shame.

I made order through app and I place the order 3 hours in advance. 3 hours passed one more hour pass almost 12 o'clock I get call from store and asked me did you order some pizza I said yes then immediately he ask someone in his store where is the pizza that needed to deliver to abc address . He said it's still here and ask me do you want this pizza. That pizza they cooked 2 hours ago laying somewhere on floor. I did not even decided to say yes or no . He just canci my order. And I had to work whole night empty stomach.

Thanks to domino 🍕