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1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Domino's Pizza reviews & complaints 1475

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7:38 pm EDT
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Domino's Pizza worst service and miss behave

Hi Team,

I, Magesh Vijayan, working in Manyata Embassy Business Park (Manyata Tech Park), Bangalore, India.

Today, 05 Aug 2011, in Dominos outlet based out of Manyata, our lunch turned out to be a nightmare. I placed an order for Fresh Veggie Cheese Burst Pizza at 02:01 PM (I am submitting herewith all the details, bill, phone no’s contacted, Pics of store manager and store guys, etc), but up to 02.40 PM we weren’t served. After 45 Min or so I suppose, I went up to the counter to ask for my delivery. But the Guys in the counter (Kumar and Sandeep) asked me to bear with this delay as there were other customers also waiting for delivery like me. If that’s the case, the pizza’s should be delivered free of cost as per Domino’s, but he refused to give it at free of cost.

When I asked the Store delivery guy, Kumar to give Store Manager Avinash’s contact number, he refused initially and after long argument he gave a mobile number stating that it is his Manager number but in this case also I hope he cheated me. He had given his own number as managers number ([protected]), when I contacted that number and tried to escalate my complaint, I had asked him to come to the counter and speak to me personally, but he refused. And later the counter guy returned the money after long argument and I came out of the store.

At last the store manager Avinash came from no where and the store guys were speaking something to him pointing fingers on me. I tried taking snap’s of them through mobile, the Manager at the counter got angry and tried to grab my mobile. When I hesitated to give, he tried to hit me physically and there after I walked out of the store.

1. Is this the way to treat Customers at your store?
2. Is this the meaning of delivering happiness as you say?
3. If delivery can’t be done on time why are they taking orders?
4. My lunch with my colleague was ruined.
5. The guys in your outlet wasted our valuable time.
6. At the end we got nothing and walked out of the store.
Expecting a reply on this.

Regards,
Magesh.Vijayan

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3:22 am EDT
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Domino's Pizza slow service

We decided to order a pizza tonight and placed the order at 8:20 pm on a Monday night thinking we would get a quick dinner. According to Dominos tracker, it has yet to leave the store and is currently being "quality checked" by Kelly, mind you it is now 9:15 pm...she spent 25 minutes making the pizza and after a quick bake she must have been so enamored by her work that she decided to spend the next 25 minutes admiring its beauty. I will def order from my trusty friend, Papa John.

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4:25 am EDT
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Domino's Pizza bad food

pickup up a large thin crust pepperoni from the mtn view location. This was even worse than last original crust -which was all crust. The thin crust was neither crust nor was there sauce/cheese to mention. There were several slices of paper thin topping. If had not been burned, might have considered the pizza slices as pepperoni flavored crackers. This was my second try of Domino's after couple years-the original crust last month was all crust, but at least edible bread. I'm sort of curious now to know if deep dish can be worse-betting they can, so Ill just stay away from Domino's in the future.

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2:41 am EDT
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Domino's Pizza employee mistreatment

The stevens point, WI Dominos treats their employees horribly! the roads are flooded & overpasses are blocked by cops right now... all other pizza places were asked by police to keep their drivers off the road... but god forbid dominos consider their drivers safety or obey the police's request for that matter!... the poor drivers are out trying to get around blocked roads and driving through rivers... drivers should never be forced to work out in a storm like this again, esspecially since the police announced that roads needed to remain clear and that it wasnt safe for people to be driving. All of those drivers in the stevens point shop should be given bonuses and be appologized to. If I see any of those drivers out in a storm this bad again I will NEVER order dominos again, and I will be sure to tell everyone I know just how much more important money is to Dominos than its damn employees!

P. S. a few weeks ago tornado sirenes were sounding and people were pulling over for cover... dominos drivers drove right through it all night! help me get the word out that its not fair to treat employees like this... especially wen they make as little as they do!

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5:36 pm EDT
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Domino's Pizza thanked officer

On 07/19/2011 I visited Domino's Pizza Amman Jordan determine the Medina branch and they had a lot of work and Zguet Mallk because of the weekly show was a wonderful person runs a restaurant called the truth, Mr. Alaa Muheisen was a beautiful sight in the style of receipt of the request with a smile in spite of the wonderful Zguet work for him was great telling me that the demand will take a quarter of an hour So I laughed and told him that this is difficult smiled and said Nothing is difficult and we have during the waiting period was the move from one place to another with lightning speed and was keen to serve customers as quickly and really amazing during this time my request has been prepared and beautifully I hope you appreciate this employee was really a wonderful performance

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12:34 pm EDT
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Domino's Pizza service

Dear Sir,

I had ordered a pizza from Dominos Dugri Ludhiana outlet.I have been a regular customer of Dominos, I am also quite aware of the brand image associated with dominos.I expected the same the brand like you as well.But today when I ordered for a pizza at 14:57 (10/07/2011) (order no 46) it reached me at 15:38 exact and after the delay in service the excuse I get to hear from the delivery boy was as usual traffic.
After the delay in service the pizza was no more hot enough to cosume by the time we received it.
Also, although I am a fan of Dominos pizza but today surprisingly .Even after the worst experience I have ever had with dominos I was just consolidated with a smile only and acceptance of late delivery in written on the bill. but can't help it phrase.If this is the condition then why are we consumers offered delivery on time promises and quality assurances . and the statement written on menu ( delivered hot and fresh in less than 30 minutesor free) is just fake.
Sunil Arora

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Debbie
,
Nov 30, 2008 9:11 pm EST

I arrived at Dominos drive-thru and ordered a Italian Sub and chips. Ron Klein (manager) told me that it would be 14-20 min before it would be ready. I left and returned 20 min later. The clerk came to the window and I told her that I was there to pu my order. She asked for my name. I replied that the guy didnt ask me for my name. I told her it was the older guy that took my order. She left the window and when she returned she advised me that Ron forgot to enter the order in the computer and they would get me a sandwich done in about 6 min and Ron had said to give me free sandwich coupon for my next visit..I asked why not give me my sandwich free then. She yelled at Ron that I wanted my sandwich free tonight and he said NO..First of all, why did I have to wait to get a free sandwich on next visit? It was THAT visit that was the problem and a free sandwich for my trouble and extra wait would have been very appropriate and the RIGHT THING TO DO. I have worked for a service industry company for 30 yrs and we would never treat a customer in that manner. There are pizza stores on nearly every corner and considering the economy and the competition for customers these days, I think Dominos could do themselves a favor and update their policies for taking care of customers. ITs called taking care of today so there IS A TOMORROW. You guys could be out of business before I can even visit you again, so how bout doing the right thing for the CUSTOMER TODAY..deb

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christina baughman
Del Rio, US
Mar 16, 2011 3:00 am EDT
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since we only have 1 domino's pizza we order from there quite often. in ordering we were shorted money( which was solved), we have had our pizza over an hour late. this evening was the last draw we ordered pizza always for delivery and to our suprise it didn't show up... so we waited and waited still no pizza. i called and we were told that it was put down for pick-up. when i asked for a number to corporate office i was informed by ms. martinez than she did not have access to that information and that she was the manager on duty. so i asked her again for a number to someone above her she was of no use. i will not be ordering from domino's pizza again. until they have management that is able to fully preform their duties i will not seek their service any longer!

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lil'z
Norfolk, US
Jun 20, 2011 3:13 am EDT

I placed a pick-up order for A Thin & Crispy Pacific... I have order this pizza several Times OR more in the past. I traveled approx 2 miles to pick-up... the box read ...name/price/ order/ that was correct. When i got home I opened the box to see it was not correct. It was hand tossed, and not cooked completely with the juices from the veggies standing in the middle of this pizza. I called back, and "YES" ...I was ANGRY!, angry because it reflected back to past orders that were either delivered incorrect, or not properly fixed. I called explained my order was wrong. I was told to come back... my response was I traveled 4 miles round trip, and now I have to travel back (8miles altogether) I returned to store with pizza. I explained what it was ordered pointed out the print out on box of the order. I told them this was a inconvience could I receive store credit. Their response "NO" I'll give you a free coke, or breadsticks. Okay... I did not want what was offered. They re-made the pizza. I opened the box, and the veggies were not all on the pizza... the cheese the pizza was over cooked. I did not say anything I picked up box... tasted to make sure that my eyes did not deceive me, IT WAS TRULY BURNT, and they put lettuce under the sauce. This pizza was meant to be cooked intentionally this way! It was not worth eating. Yes, I paid for good service pkus the respect of food ordered. I made my husband taste a little piece to make sure, the cheeese was like rubber... We had stopped ordering for a while because the care of food service the employees put towards customers. This should not happen to folks who are trusting in their services. My mind wondered if this was done spitefully to a customer ... what else dis they do to this PIZZA.
P.S
I do not have pictures. I took pictures with camera, but I do not know how to attach to media to forward.

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dominoscustomercare
, IN
Jul 22, 2011 7:42 am EDT
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Dear Customer,

Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including

Customer Name-
Phone No-
Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)

This will help us process your complaint ASAP.

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lil'z
Norfolk, US
Jun 20, 2011 3:29 am EDT

really need to do somethng about employees who are just there to receive a pay check... where is the re-morse!

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lil'z
Norfolk, US
Jun 20, 2011 3:24 am EDT

somthing really needs to be researched when it comes to dominos on 2028 east va bch blvd.
food critic, restaurant rating
quality is poor!

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lil'z
Norfolk, US
Jun 20, 2011 3:21 am EDT

dominos really sucks

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pobarjenkins
Minneapolis, US
Mar 18, 2011 6:04 am EDT
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I mean, is it so much to ask for capitalization?

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pobarjenkins
Minneapolis, US
Mar 18, 2011 3:34 am EDT
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I just think that if you're telling Stealth Pilot to "speak like an adult, " then maybe you should do the same.

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christina baughman
Del Rio, US
Mar 18, 2011 2:30 am EDT
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Then by all means don't read it!

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5:18 pm EDT
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Domino's Pizza poor service

Dear dominos team,

With huge disregard I would like to write a feedback to your sector-50. Noida store! Pathetic service!

I had called for 20 times to their [protected]/ [protected] and also [protected], no one picked up the call.

Then I had called [protected] for another 7 times, customer care connected me to sec 50 store again no one picked up. Even the similar kind of incident has happened in past as well.
When finally after 50 mins someone picked my call and asked for order... He was very harsh and said the order would deliver in 30 mins... Aaa 40 mins, no no 45-50 mins! Poor customer care executives!

I was a regular customer of dominos but atleast with such kind of service I would never want to be the same anymore.

I wish you better luck!
Thanks for serving me for 5.5 years.

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Tracook
Augusta Ga, US
Jan 12, 2011 2:25 am EST

I called to order Pizza for my kids at approximately 10:15; the girl answering the phone began to take my order and suddenly stopped. She then informed me that she could not take a pick-up order because the lobby was closed. I was also informed that they would not deliver to my neighborhood after dark. I asked to speak to the manager; I asked him for some options; he more or less said that there was nothng he could do. I then asked for the district manager’s number. He enplaned to me that he could not give me his number, but he would give him mine. I asked would I be hearing from him tomorrow; he said that he did not know his schedule. It has been three days and I have yet to her from the district manager or anyone from Dominos. I have been a loyal customer of theirs for several years, ordering 6+ pizzas per month.

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dominoscustomercare
, IN
Jun 28, 2011 10:46 am EDT
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Dear Customer,

Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including

Customer Name-
Phone No-
Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)

This will help us process your complaint ASAP.

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Chanel77
Shelby, US
Jan 12, 2011 4:49 am EST

I think it's great that the manager cared enough about his employees that he did not send them to what sounds like a dangerous neighborhood after dark for a few bucks to sell a pizza. 10:15 at night is already very late to be sending drivers out who probably face the potential for robbery all too frequently. Find out what time the lobby closes and make sure you place an order with plenty of time to pick it up before it happens. I think your mission should really be to get a Neighborhood watch program going in your area instead of complaining about a manager at the pizza store. That sounds like the much bigger problem and one where focusing your energy could actually pay off.

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5:19 pm EDT
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Domino's Pizza why they do not deliver in some parts of gurgaon?

I have just called 0124-[protected] and got to know that human beings does not leave in their own houses. The humans are only those who are living in the corporate or big societies or apartments. They said that Sanjay Gram is out of their delivery area but they do deliver in front of Sanjay Gram at Sector 14. WHAT IS BEING DONE BY DOMINOS IS AN ATTACK ON THE SOVEREIGNTY OF THE INDIAN NATION AS 80% OF OUR POPULATION LEAVES EITHER IN RURAL AREAS OR AREAS WHICH ARE NOT A PART OF SOCIETIES OR APARTMENTS. I SHOULD ADVISE DOMINOS TO CLOSE THEIR OUTLETS IN INDIA AS THEY COULD NOT REACH OR DOES NOT HAVE THE POWER TO REACH THE 80% OF OUR INDIAN POPULATION. BE INDIAN SAY NO TO DOMINOS AND DO NOT VISIT THEIR OUTLETS. GO FOR A LOCAL VENDOR DELIVERING PIZZA IN YOUR AREA. DOMINOS IS MAKING INCOME IN YOUR COUNTRY AND SENDING IT TO ITS COUNTRY.

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4:25 am EDT
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Domino's Pizza customer service

We have always ordered from dominoes at least twice a month and spend more than fifty dollars at a time . My daughter had a birthday pizza party or at least that was what was supposed to happen . The time bbefore this dissappointment was not too long ago that our pizzas were extremely so late they were almost forgotten. We have stuck with dominoes almost through anything but this was the last straw. I spoke to someone that was supposed to be the manager to my knowledge as i had requested one. He made the delivery right and also sent us a complimentary pizza I trusted that this would be the end of our dominoe problems but... the manager also said that the next time we ordered a LARGE order again we would then get a fifteen percent discount because i am a long time customer. Tonight, for the party no pizza so far, called and asked for the manager was not same person this guys name was something different than before and he made three people on the phone in our family very upset. Needless to say we went with pizza hut but they have now lost a long time committed family. We were mistreated, and this so called manager was very rude and said that this was their first time delivering to us. I calmly tried to explain to him that he was mistaken and something was very wrong but it fell on deaf ears. I do not recommend dominoes pizza to anyone not even my pets at this point and never will ever again. If they keep treating people like this they will be lucky if they can start canning their pizza and maybe it would be better as pet food as this way they won't have to worry about customer service anymore because they are incapable of this. And as far as photos we have none they never came with the pizza ever!

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PRIYA gunjal
, IN
Jul 09, 2011 4:41 pm EDT

It's sad for dominoes pizza

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PRIYA gunjal
, IN
Jul 09, 2011 4:39 pm EDT

Not expected from a name like dominoes...

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PRIYA gunjal
, IN
Jul 09, 2011 4:37 pm EDT

I am just sorry to know the service given in India as a typical unprofessional organisation.the regular senapati bapat road in pune gives us regular supply .we order every wkend.now the senapati branch is under renovation and when contacted to the nearest branch either bavdhan or banner branch they refuse to give service just because it is not in their system or registered in their area for delivering...isn, t this a big inconvenience and unprofessional area .I think they need to check with their service and Neots be so rigid with their dumb rules ...[protected]

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JKDE
, US
Jun 12, 2011 5:03 am EDT
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Your last dissappointment, the old manager gave you a free pizza and promissed 15% off a future pie.

Your new dissappointment is the new manager doesn't know what the old manager promissed and they have no record of you. You freak out!

My guess is the old manager got tired of your complaining for free food and marked you as a trouble maker on their computer system.

PS: No pets allowed unless service animals.

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8:26 am EDT
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Domino's Pizza horrible dominos experience

Dear patrick doyle,

We address this email directly to you because in your ads you speak to the customer directly. We were impressed with your messaging and concern for the customer, so much so that we bought domino’s stock. However, I am writing this email to tell you how pathetic the reality is when it comes to how you actually treat customers. Your messaging is such a hoax and not backed by action.

Not just on one occasion but three have you offered bad to horrible service! So much so that in the last one we ended up calling the cops to your (992 w el camino sunnyvale) location on june 2nd, because of the harassment received by the manager and the associate.

Our first bad experience was when we ordered a ten topping pizza (1711 west el-camino real, mt. View), on opening the pizza, it was partially burned and did not have ten toppings rather eight. We were planning to send a picture of the pizza but could not find where to send it so we just took this as a one time incident and ignored.

We gave that location another try, and on another day, again ordered a ten topping pizza and this time we were careful to mention that please make sure you put 10 and don’t burn the pizza as last time. Believe it or not, when we went to the store, the pizza was again light on toppings and when we said this is a ten topping pizza, the guy just said we can’t put all the toppings otherwise we will not be able to run the business profitably. We were stunned, shocked and called customer service, which was closed, but somehow were able to talk to someone in the store locator department. The lady there said she can’t do much except send an email explaining what happened, with our contact number. Guess, what? Till this date no email or phone call has been received about our complaint from domino’s. So much so for wanting to listen to your customers.

Our third horrible experience (June 2nd) where we ended up calling the cops. We tried another location this time (992 w el camino sunnyvale). We saw the tv ad 2 for 5.99, medium two topping pizza and we called to place the order. We ordered one pizza with a deep-dish crust and the other with the hand tossed one. We were never told of any extra charge for the deep dish crust; rather we confirmed the total price. I must admit the manager was unpleasnt on the phone to begin with while taking the order. When we drove to the place to the pick up, the guy gave us the pizza and told us there is an extra charge for the deep dish. We were shocked. We told him we just talked over the phone and we were never told that there is an extra charge and urged him that this is unfair. He said, the manager took your order and he is not here, and I am too busy, and I refuse to serve you the pizza and he literally snatched the pizza from our hands and threw the credit card on the floor. We were literally going to hit him for his behavior but we decided to call the cops. He was so rude and kept smiling all the time when we waited for the cops to arrive. He nor his manager even once tried to resolve the issue. All the time we waited the manager did not call or show up. When the cops finally arrived, they explained they can’t do much because it is a civil matter and all we told him that the reason this went so far is because of complete lack of respect to customers.

Additionally, we noticed that basic health standards were not being maintained. No one was wearing gloves while baking/handling the pizza and touching it with their bare hands.

I think domino’s tops the list of companies that has the worst quality and customer service. More importantly, the impression I got was that domino’s does not even bother to address customer complaints because we had put one after our second incident. We are trying this letter with our last resort to hear what actions domino’s and you patrick doyle are going to take over the locations we just described. We actually dare you to make an example out of them w. R. T. How they treated us. It is easy to take a picture of a pizza and say we will fix it, but would love to hear what actions you are going to take about this.

We are sending this letter over to you via mail, email, etc. However, this is also going to as many public forums, blogs, etc. We were advised by the cops to write to the business bureau. We will do what we can, but the question is what are you going to do? We need some answers, because not only are we frustrated and harassed as customers but we are angry as shareholders, we need to know, what kind of ship are you running?

Aandn

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manda mae
, US
Jul 29, 2011 2:47 am EDT

I have never noticed poor service, but have noticed a few drivers are being taken advantage of at my local shop

The stevens point, WI Dominos treats their employees horribly! the roads are flooded & overpasses are blocked by cops right now...all other pizza places were asked by police to keep their drivers off the road...but god forbid dominos consider their drivers safety or obey the police's request for that matter!...the poor drivers are out trying to get around blocked roads and driving through rivers...drivers should never be forced to work out in a storm like this again, esspecially since the police announced that roads needed to remain clear and that it wasnt safe for people to be driving. All of those drivers in the stevens point shop should be given bonuses and be appologized to. If I see any of those drivers out in a storm this bad again i will NEVER order dominos again, and i will be sure to tell everyone I know just how much more important money is to Dominos than its hardworking employees!

P.S. a few weeks ago tornado sirenes were sounding and people were pulling over for cover...dominos drivers drove right through it all night ! help me get the word out that its not fair to treat employees like this...especially wen they make as little as they do!

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8:19 pm EDT
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Domino's Pizza cursed at by delivery boy and manager

When the pizza was delivered after a hour, the boy had an attitude. When he received no tip he replied"thanks for the tip you fat Fu*king cow". When I called the manager he said " what would you like me to do about it I'm not his mother." when I said action should be taken against him (the delivery boy) the manager said" don't tell me how to do my job" I then asked to speak to a superior and was told "I own the fu*king store bi*ch" and was hung up on. I will never again order from this shop and believe it is in desperate need of new ownership. So much for dominoes trying to look good.

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Valerie
, US
Sep 11, 2008 9:46 am EDT

I was in Worthington, OH this weekend for a wedding reception with other family members and we stayed at the Holiday Inn. Instead of being in one of our rooms we were on the patio outside and decided at 11:00 pm to order pizza. To make our selection easy we decided to call Domino's Pizza as they were on our room keycards. Simple right? Called them and spoke to a employee who says he is the manager. We placed an order for 3 pizzas and asked that they be delivered to the front desk and that we would be waiting there for the driver. I handed the phone to my Aunt Barb who wanted to pay for them with her credit card. She gave him the info and again requested they be delivered to the front desk. He said they could not do that--they had to be delivered to the room. And she simply asked why and was trying to understand why. He became beligerent and hung up on her. We called back and he said the pizza would not be made or delivered and hung up on us again. We were all appalled at his actions. So I went to the Front Desk and complained. The Hotel employee called Domino's and spoke to the manager and asked why there was a problem. He also told the Domino's employee that many times in the past that pizza is delivered to the front desk with no problems. Conversation went on and the hotel employee told Domino's manager he would be in further contact with Domino's and that this was unacceptable.

We called Pizza Hut and they were very accomodating to us and delivered them to the front desk where a couple of us were waiting. Now in conversation with Pizza Hut...they told us the reason they rather deliver to the room is because they feel it is safer for the driver and that delivery to the front desk..the driver could be set up for a robbery. I said there are employees of the hotel at the front desk, it is safer there. I also said I feel safer at the front desk than I do to have a driver deliver to my room. I have also sent an email to corporate offices of Domino's Pizza. As they need to be made aware of their employees actions.

Greg, the Domino's employee, was unprofessional and his actions were uncalled for. I will think twice before ordering from a Domino's Pizza again.

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arianna flores
,
Jun 05, 2008 5:27 pm EDT

We were delivered the wrong pizza when I called in to tell them they said it was my fault I ordered wrong then when I told them it must have been a miscomunication that we would like what we wanted the guy on the phone said that he would send 1 pizza and we had to give him 1 whole pizza and the one with the 2 bitten slices now we paid for 2 pizzas why are we only getting 1 then as the operator guy is putting me on hold I hear him tell someone that the stupid ### lady then the hold button worked I dont think calling customers names is policy. Then when the guy with the 1 replacement pizza comes he said that his specific instructions were to bring back 1 WHOLE pizza or nothing the pizza that we were giving back had 1 slice missing and he would not give us our other pizza. This is wrong and if the guy who said he was the manager really was the manager he should have handled it differantly he lost us as a customer !

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mamabare
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Jul 27, 2016 5:29 am EDT

I ordered a pizza online. They deducted the price from my account but I never recieved my pizza. The reason they gave for my not receiving a pizza was that they didnt have any dough. No dough at 6:30 pm? They didnt even call me, I had to call them. I asked them to credit my account then, but they said their machine was broken and that it would take 2 to 5 days for my account to be credited. So now I have 2 hungry kids, no pizza and no money to buy anything else. This is a poorly run store and we wont buy anything there again!

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reddhott07
st.ann, US
Jul 27, 2016 5:29 am EDT

The dominoes pizza in bridgeton, Missouri has a worker that has the poorest customer service in missouri. 1st when you call your order in and she answers;she rushes you and has an attitide. 2nd if she is the person that delivers your pizza;she doesn't even have your pizza in the carrier to keep it hot;she brings the pizza box, etc in her hand so the pizza isn't even hot anymore. 3rd she always has something to say about a tip like asking for one its so unprofessional. I don't have that problem with any of the other deliverers. I spend too much money with them and I expect great service.

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PIZZA LOVER12345
Atlanta, US
Jul 27, 2016 5:29 am EDT
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I order pizza's from this Dominoes all the time! The manager tells me that i have complaints all the time and i don't. Most of the time when i do complain something is wrong! I have been ordering Pizza from the same Dominoes for more than four years and have never experienced poor Management like it is now! The pizza i ordered the manager made it! and he burnt the pizza and made the wrong crust! One side was regular and the other was brooklyn! and i ordered all brooklyn crust. I sent the pizza back and he tells me i am the problem and i know this is not true! Many of the employees who work with this man hate him and from my knowledge he was offered another position and wouldn't take it! Many of the customers dislike this man! So, i sent the pizza back and he sent me another one without onions in which i had on my order at first! and the sausage was overcooked again!
and the pizza itself was dried out as well! The good thing about the whole situation was, i GOT IT FREE! because i told him i would turn him in! The pizza was still NASTY! Anyway, long story short! 3175 Roswell Road need a new manager who likes his job! and don't mind serving his customers no matter what!

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DominoesComplaint
Eden Prairie, US
Jul 27, 2016 5:29 am EDT

Ordered pizza last night 10-28-10 from Dominoes in Eden Prairie, MN. 55344 @ Pizza was delivered and after the delivery guy left I opened the box and found out that the pizza was the worst pizza I had ever seen in my life. It appeared as though someone poured a cup of water of the pizza, it was soaking through the boz. You couldn't even pick a peice up it would fall apart everywhere, and I even had them double cook it. ? How odd? I have been ordering this pizza for several years its my family's favorite pizza so I know what to expect and its far from what I seen. I called back and was very upset with the poor quality food I received and explained what had happened and the girl I was talking with said oh I'm sorry I don't know what your talking about I'm new here, okay I don't really give a shi* if you're new or not if you're answering the phone you better know how to do something at least apoligize. Seriously! So then she said she was transferring me to the manager who sounded like she was 15... GREAT and I explained everything all over again and she argued with me saying that that's how philly cheese steak pizza looks and I told her ummmm no I've ordered this pizza so many times before from another location and it never looked like that before. We went back and fourth so many times, she never apoligized and then when I was so upset she finally said okay I'll send you out another pizza and you can return the other one. I told her no I'm not gonna do that my kids are hungry and they don't care what it looks like there so young but I care I care what it looks like it looks like someone poured wate ron it it looks like ###. I told her I want my kids to eat now its getting late and they're hungry and this should've never happened in the first place. She said that I could just keep that pizza and that she would credit my account a free pizza I could use at another time. I asked her if she could just send it now what would be the difference? And she argued with me and said no then said yes and I just told her no now I don't even want you to send out another pizza because I'm scared that you will spit in my pizza because of the attitude you've given me. RIDICULOUS SERVICE! argued more and more and more and then I finally told her I'm gonna just call someone above you tomorrow and she said go for it do whatever you want and hung up on me. I called this morning and left a message for the franchise owner to call me back, he did this afternoon. We talked really didn't get anywhere he just said we've never really had any problems with her I think she might have just not cared anymore because her last day is today. Okay I dont give a shi* if its her last or her first she should talk to me with respect I'm the customer. I told him that anyone answering the phone should have good customer service and not talk to people how I was talked to. I told him I even took pictures and video taped what that pizza looked like and that I could send it to him, he didn't say anything. I told him I wanted my money back and he said he's never done that before but I didn't back down he said I could pick up the money tonight which I will and that he'll put a free pizza on my owner didn't get that. ? I told him that I feel like he should be going above and beyond to make this better and he said like what did you have in mind? Ummmm I thought you would have some sort of idea what you can offer me to make this better other than a free pizza which I'm never going to order.

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Malita Sanders
Bostwick, US
Jul 27, 2016 5:29 am EDT

On Tuesday, 11-1-11 I called in a take-out order for 2 large, single topping pizzas. The price I was quoted was $27.88. I was shocked at the price and explained to the young man that I had purchased the same thing 2 weeks ago and the pizzas were $7.99 each. He asked if I used a coupon and I said "no". he said, "well, that's what the price is." I told him to cancel my order. He then said, "hold on. Let me ask the manager." I waited while he relayed the conversation. From the background, I heard someone say, "That's just what we tell people." and instructed the kid to give it to me for $7.99 each. Had I not driven 30 miles and had a truck load of hungry grandkids, I would have left those pizzas sitting there. To top it off, there was a hair in my slice when I finally got home with it. Needless to say after 20 plus years as a loyal customer, that was my last Domminoes Pizza.
Malita Sanders
Bostwick Ga.

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JeniG
Santa Ana, US
Jul 27, 2016 5:29 am EDT

My husband ordered 3 medium pizzas with the $5.99 deal. Everything was fine and the website said that it would take 20-30 minutes. We were extatic at the time quote! We watched the tracker as we were online and 13 minutes later that tracker said that our pizza was on its way. Well 45 minutes after ordering we called the store to see what the issue was. An individual, whom I believe to have taken one too many drugs, answered the phone and shrugged of the issue of our late delivery. Now 55 minutes after ordering, my husband realizes that he now needs to get ready to go to work and that we are no longer going to be able to eat as a family. We recieve our pizzas shortly thereafter. We open one of our pizza boxes to find that the feta cheese that was on our pizza was burnt, not a little bit but BLACK and inedible. I call the store back, AGAIN, and talk to a manager. His exact words to me were, "I have worked here a long time and that is how every pizza comes out." I was flabbergasted. I then ask him why there was such a delay in delivery. He told me that the website is never correct. I asked him if he was really saying that a fortune 500 company's website that is used all over the country is flawed, and he replied with yes. Who really says that to a customer? The manager said that he would credit us a pizza for the next time that we order...hello? I ordered a pizza to eat now, not later. He told me that he would re make the pizza but it would take at least 40 minutes. He said, "if I put priority on remaking your pizza, then other peoples will be late". The pizza was cold, and not tasty. I dont know that I will ever order again.

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Jessica Avila
Garden Grove, US
Jul 27, 2016 5:29 am EDT

I'm writing this with regards that something is physically done, and that this complaint, isn't just read like many others. It is very difficult to try and understand how a manager can show no professional skills towards a customer, because when we have a problem we look for them as help. Especially when you have given this store hundreds of dollars. Made a purchase on march, 26, 2013. I are my pastas and my children ate the pizza, I never tasted it, but my mother asked for a slice. The pizza was not ready it had raw dough still, called to let them know just for future references not to receive anything in return. Then manager was put on then phone, he was very rude from then beginning, he said this is how you check your pizza to see if its ready, I'm not a pizza checker I count on you to bring good quality food to our table. He yelled at me and I did mention me calling corporate he laughed and giggled go ahead my name is Jose, he was anxious to hang up, and didn't listen to what I had to say, but better check my pizza, next tI'me this is poor management and costing your company to lose money, because if he has poor skills he's bringing that to then table for all other employees to do then same. Whether this might or might not change anything, its been said, from working in career services this is not permitted or tolerated in anyway, there are hundreds of people looking for a job that love people and can be exceptional assets to four company. sincerely, Jessica Avila

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wanna p
, US
Jul 27, 2016 5:29 am EDT

I ordered a small pie with a sandwich and received the wrong sandwich after calling they said they would send out a new order and they never arrived after calling 5 times they kept saying the driver was on his way. They never arrived and it was already 11:00 pm at night.

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Domino's Pizza bad product & service

The Double Burst Pizza was no where close to how it should be, ie. almost no cheese (pic available).

The Dominos Personals (Pic taken of the person who claimed to be the manager, who didnt give his card or identity to us) spoke very rudely and made the visit a nightmare.

Paid for being hurt, left the pizza for the Dominos Personals to have.

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Domino's Pizza dominos has messed up my orders multiple times

I have ordered from domino's multiple times and have been highly satisfied. however, there have also been multiple times that my order has been horribly messed up!

There have been several occasions that the drivers have forgotten a beverage and have driven back to get it.
One of the worst things that happened was when dominos put blue cheese dressing with the cinna stix rather than icing. my friend actually dipped one of the cinna stix in the blue cheese dressing without realizing and ate it. [ew]
Also we have ordered cinna stix and cheesy bread and instead of sending both, there were two orders of cinna stix sent.

In a separate incident, which was even most traumatic for me, I received a breadbowl pasta with a heap of meat I had not ordered online.in fact, I even called in to ensure that the marinara sauce was meatless. I ordered spinach, provolone cheese, and feta cheese for the breadbowl pasta and instead received chicken meat and some sort of other mystery meat either bacon or ham which I have excluded from my diet. the meat was upsetting because of my pescetarianism but also because the meat just looked plain gross. I will attach some photos. vegetarians stay away from the breadbowls from dominos.
They sent a corrected order but, still, it was pretty disgusting.

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Update by Erika
May 23, 2011 4:11 am EDT

So you're trying to say that the messed up order was my fault, because i didnt get carryout, and in fact i shouldn't have ordered in the first place? Well, I am trying to save up but its nice to have a treat now and then aaand it sucks when the food is completely wrong. >.

Update by Erika
May 23, 2011 3:54 am EDT

id get carryout if i had a car

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handro90
mattituc, US
May 23, 2011 4:17 am EDT

### all yall who are trying to say she did anything wrong. if your paying a place to make food they should make it right.

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Domino's Pizza nasty wings

WOW! really bad. This is on a Marine corps base and it sucks. I've ordered ther pleanty of times and all the times are horrible but this time was the worst. My chicken the boneless ones where so charded burnted that I had to take pictures and send it to the main man. Black burnt things on the foil it was gross. no dipping sauce that I ordered waste of money. I also oredered cheesy bread and it was burnt to pieces no enough cheese and i of course took pictures of it. These people are working on a mmilitary base and us Marines and there familie would like to have a nice dinner. Like C'mon! My husband serves for your nation and you can't even ###ing get a pizza order right. Well that will be the last time me or any of my friends will order from you! Sorry dominos but you didn't get it this time.

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Domino's Pizza hardly any topping, only 3 pieces of chicken on entire pizza

On 3/5/11 at the Lakemba Dominos branch, Fahad, who says he is the manager has only placed exactly 3 pieces of chicken on the whole pizza. When I questioned him he replied " That's because of the price you are paying." I said that it was the price when I placed the order on the internet. "
This is highly unacceptable. I showed the pizzas to a customer who walked into the store and asked him to show me if he could see the chicken. He replied "There isn't any". Fahad relayed again "That's because of the price you are paying." That is the most appaulling customer service.
Everyone that I spoke to that had dealt with Lakemba Dominos had a bad story to tell regarding hardly anything on pizza.
I left pizzas and ended at Croydon Park Dominos. They actually had great service and their pizzas were very tasty and made properly. Great job Croydon Park Dominos and shame on you Lakemba Dominos!
Everyone should boycott Lakemba Dominos.
Something has to be done from head office in relation to this. If the internet price is stated, then that is the price the customer pays. There is no option to say proper portions and to pay extra nor should there be.
There should be an email address for Dominos Head Office to lodge complaints. Unfortunately, there isn't.

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Joe nattlie
Lakemba, AU
Feb 22, 2012 7:11 am EST
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Samar is complaining about Dominos pizza lakemba. I order twice a week from that store and I never have any complain from them. She is talking about croydon park. I tried all the Dominos and other pizza shops in that area nothing better than Lakemba so stop ###ing

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M rahim
, US
Jul 26, 2011 5:46 pm EDT

I totally disagree with samar lakemba domino's is the best i have ever had i tried croydon park, bankstown, earlwood and riverwood i figure out lakemba domino's is the best the pizzas are full of toppings fresh n tasty. The staff is very helpful n i must say friendly and she is talking about fahad hes is the best worker this little man is doing a great job and i must say he is the best worker ascompare with other staff his boss must be proud of him. May be samar you have some personal issues with them but if you are talking about there pizza quality and services is ### i muat say you are ###ing.

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Domino's Pizza employee abuse

I was victim of a robbery when I worked for Dominos Pizza in Wheeling, West Virginia. The gang came after me with ice picks and screw drivers, took all the money I had on me and pushed me over a porch railing to the ground. It wasn't my fault I got robbed, but the franchise owner (Morgan Lacefield) suspended me for 2 weeks for carrying too much money, made me pay him the money back out of my own personal funds, and when they caught the gang no retribution was given to me for their crime.

I tried to contact Dominos Pizza corporate headquarters to voice my complaint against Morgan, but they have no mechanism in place for grievances by employees against franchise owners. Furthermore this happened in 1988. Since the robbery I have suffered numerous hospitalizations for mental anguish.

Apparently the Dominos Pizza empire is founded on the casualties it exploits to get ahead. Nothing excuses this gross injustice.

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Update by windmill4408
Jun 11, 2011 9:10 pm EDT

I have since resolved this issue with Morgan Lacefield of Dominos Pizza. Let this reflect that the victims of crime are not in turn victims of each other, but the crime scars everyone involved, in the trench of sociopathy propagated by the perpetrators. I no longer have anything against Morgan Lacefield or Dominos Pizza.

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Domino's Pizza screwed up on-line ordering

We opted to order a pizza on-line. after placing Our order, a window opened to offer a choice between delivery and pick up. We wanted it delivered, but there was no box to check to give us the option to pay the $3.00 delivery charge and have it delivered. There was an option to try out some 30 day free trial offer that We Were Not Interested In. We went ahead and provided the name and address info and felt that by doing so, it would be delivered. The order confirmation was taken at 2:37 CST 04/30/11 under the name Linda Goodson at the Prairieville store, 17278 Airline Hwy. After waiting about an hour, I noticed that I had recieved an E-Mail confirming the order, however it stated that the order had specified Carryout. After driving to pick up our now cold pizza, Lindas Cajun Temper was on full throttle, and Our weekend was ruined. NOT HAPPY CAMPERS

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meech123
Kitchener, CA
May 01, 2011 11:07 pm EDT

Perhaps you should just call next time.

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pobarjenkins
Minneapolis, US
May 01, 2011 4:38 am EDT
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You mean they aren't mind-readers, oparcher? Nonsense!

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pobarjenkins
Minneapolis, US
May 01, 2011 4:22 am EDT
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I have never had it mistake delivery for carry-out.

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Domino's Pizza poor quality

I would like to complain regarding very poor quality of pizza given at Greater Noida branch.
I have written complain many times in there complain register, but no action were taken.
Every time we get to eat very bad quality pizza, compared to other city branch of dominos pizza.

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hotmom
,
Jul 12, 2008 5:40 pm EDT

I just spent 31.00 dollars on two large pizzas.One was okay but the other one was a big rip off. It had maybe three littles pieces of sausage on each piece. It was the worst looking sausage pizza I have ever received. I wont go back it was not worth it.

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zitastorey
bicester, GB
Oct 28, 2010 6:35 pm EDT
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Have just had a dominoes pizza in Bicester in Oxfordshire. What a dissapointment it was. The one detail we look forward to is the 'double decadence' base! There appeared to be no presence of any layer of sauce at all, thus the pizza was quite dry. I used a buy one get one free voucher, yet the bill for 2 pizza's still amounted to 17 pounds(ish) is the service a little more slack in respect of these vouchers? really dissapointed with the pizzas this evening, been happy in the past, hope the standard is not slipping!

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BrianBozo
, US
Jun 20, 2011 9:16 pm EDT

Write your review, complaint or question here and add as much detail as possible so the Business you review can improve and reply to you.

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pawankumar7262
, IN
Mar 30, 2013 5:14 am EDT

i am oder pizza's bay ane get one free .two pizza very bad pizza .i am calling form bhikaji cama palce new delhi 11oo66 .i spek your person but your person is not replace than pizza .no gerentee of foods ...
so i reqwest you plese replece my pizza THANKYOU

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Damian bowell
Coventry, GB
Sep 26, 2011 1:33 am EDT

My name is Damian Bowell, , I just ordered a dominos and I am really angry with wot I have received, I ordered a garlic pizza bread that Was burnt to a crisp and therefore I couldn't eat, , and I ordered a new Yorker that was burnt on top and cold in the middle. It took well over an hour to be delivered, , and cost alot of money, and I am not happy with wot I have been delivered

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srchng4care
garland, US
May 13, 2011 2:42 pm EDT
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look i know your comments are towards me, you think im irish but IM NOT i know nothing of irish my comments my opinions are from ME i live in dallas i use the same name on dallasnews.com irish may have several names that he/she uses but this aint one of em i dont need to hide behind 5 diff usernames!

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srchng4care
garland, US
May 11, 2011 10:47 pm EDT
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i think someone deleted irish comments?

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srchng4care
garland, US
May 05, 2011 7:37 pm EDT
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creeper alert!

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srchng4care
garland, US
May 05, 2011 5:09 pm EDT
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maybe you shouldnt be so sensitive to something as small as writing in caps... just sayin love!

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srchng4care
garland, US
Apr 28, 2011 7:52 pm EDT
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didnt know you could hear me?

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Domino's Pizza product information

First of all, they are way over priced when other pizza chains are offering less than half of what Dominos charge! Secondly, the pizza we got had everything sliding off it and the crust was burnt! To add to injury, the guy who did the delivery did not even get us the number of sodas we paid for! This is height! For the money they are charging and the stupid commercial of harassing people with spot boys and cameras and making people like their product under pressure!

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pobarjenkins
Minneapolis, US
Apr 25, 2011 4:51 am EDT
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They're pretty cheap here.

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Domino's Pizza quality

Before you changed advertising stradagy your pizza's were very good, especially the pepperoni new yorker style! Since you changed your whole co, and changed your recipes, your pizza's now stink! The sauce is way too spicy for pizza, it might be ok for pasta! The crust is way to much garlic! Pizza should not taste like garlic! I used to buy at least 4-6 pizza's a month-no more! I haven't bought a domino's pizza for almost 2 yrs. Now and won't as long as your present recipe's are in effect! You should fire your ad agency! It's probably the one that almost bankrupted coca-cola with it's new coke!

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pobarjenkins
Minneapolis, US
Mar 31, 2011 5:41 pm EDT
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I think the majority of people disagree with you and prefer their new pizza. Maybe you have gone to a bad Dominos? Their sauces are not spicy at all.

Either way, 4-6 pizzas a month is a bit much. The cut back was probably positive for your health.

Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

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Contact Domino's Pizza customer service

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Domino's Pizza?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Domino's Pizza Customer Service. Initial Domino's Pizza complaints should be directed to their team directly. You can find contact details for Domino's Pizza above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Domino's Pizza. Discuss the issues you have had with Domino's Pizza and work with their customer service team to find a resolution.