Domino's Pizza
reviews and complaints

I received ads for Domino's first anniversary in LaPorte. IN sometime before 7/28/18. The ads have no start date that I could find, they do have experation dates. On 7/28 shortly before 6:30PM local time I tried to place an order using the coupons and was told that they ewer not valid until 8/6. I would be happy with the store honoring the coupons as soon as they are received or having start dates on them. There is a number on the bottom of the ad card, thatis 217255. The coupon code is 3085. If the ad had been honored early the store would not have lost a sale and might have gained a steady customer as it is I will stick with Papa John's or Little Cezar's.

I had placed my order on Wednesday, July 25th for ten pizzas to be picked up by 2:00 p.m on Saturday July 28th. When we arrived at Domino's at 1:50, the pizzas were just being put into the oven. On Wednesday when I had originally talked to the employee at Domino's I had informed them that I needed the pizzas by 2:00 pm. I was having my son's birthday and my mother was helping by picking up the pizzas. She had to wait longer that expected.

Smithtown NY location

I spent over $1, 000 a month at this dominos. I was a loyal customer. On july 24, 2018 I ordered food. The driver ended up bringing the wrong food, cursing infront of my and my friends. His name was samuel, extremely unprofessional. He called the manager and the manager said to keep the wrong food for free, and will replace the entire order. They come back over an hour later missing more food. They refused to refund me until i spent an hour on the phone and had to drive there. I wasted my gas, my time, had my tip robbed from me. I was discriminated by the manager giovanni who made fun of me for asking for a refund saying im a fat jew and obviously i have money and eat well and shouldnt have to request a refund.
Extremely unprofessional staff. On my way out he said my address, saying ill send people there. He also accused me of recording the conversation and kept talking over me. He was looking to provoke me and accuse me of lying every way possible.

I suggest everyone who was treated unprofessional to call dominos corporate office. Then contact the owner chris hanley. Contact the fda and suffolk county food admin. Report them to osha for their unsanitary and unsafe violations.

The franchise ower chris hanley corporate is located
At
OFF THE BOARDS PIZZA ENTERPRISES INC.
146 BEECH ROAD
ROCKY POINT, NEW YORK, 11778

Called in a pizza tonight, they said it would be ready in 45 minutes. When we got there they said they took our order, but they never placed it. Wanted to know if we could wait another 45 minutes. Also, just about every time we call we are put on hold so long we end up going somewhere else. Thank you West Odessa for the awesome service from this location.

I ordered a pizza tonight from my local store on Rt 113 in Millsboro Delaware. I not happy. Barely any sauce on it. The special was a medium with 2 toppings. I ordered 4 toppings. One was extra cheese, barely normal amount. I ordered sausage, barely any. Pepperoni was ok as was the mushrooms. The crust was good but it was just bland. All the toppings stuck to the crust. Nowhere near enough sauce.

My local Dominos has delivered many times in the past year since opening. I called tonight and was told they will no longer deliver due to me being just outside the delivery radius. I am 4 miles from the store! The manager hung up on me as I was not satisfied with his repeated answer of "in the past we manually entered your address and we will no longer do that" The store is being run by a poor manager with poor decision making skills. This is upstate NY with more than half the homes located in the "country" outside of a town limit (again 4.1 miles) In addition you have to drive past my house to deliver to the address closest to me the store will deliver to. To make customers happy you need to deliver as you have in the past. I know I am not the only one disappointed with the now service of this store.

No cheese! Ordered a pizza with Extra cheese This is truly a joke there is no cheese. The cheese bread is great but there is no cheese on the pizza. I paid $21.00 for this pizza and bread and I am about to add my own cheese to make it better. I think I paid enough to get cheese! Dominos, dont be so stingy with your cheese please! Share I paid for it!

Took an hour and a half to arrive, saw the driver enter and leave my neighborhood, then come back 30 minutes later. Pizza arrived not only cold, but wrong. I ordered thin crust because regular crust is so dry it's inedible. Well guess what I got? Regular crust. 4 days after emailing a complaint, I get a call from a manager telling me he can give me a $25 voucher. Well today I tried to use this voucher and can't seem to redeem it because I've been on hold for the past 20 minutes. UPDATE: was taken off hold after half an hour and told that the voucher was not valid because the store doesn't deliver to my area. The voucher is only good for phone orders and I was essentially told I would either have to order carryout or buy my own pizza.

This is a complaint on Dominos at 1300 Hylan Blvd., Staten Island, NY 10305.

This has been the second time that my order was not ready despite what they put on the online tracker. The workers treat you like your invisible. When I asked about my order to one employee, he told me that the other one will assist me. Nobody helps at that store. Service sucks bug time!

I came into the store on 95th and nall and order plain wings and bbq wings while ringing me out the employee called humans stupid and it took over 20 minutes for my order to be ready I've never had that happen and I order dominos at least once a day sometimes more I waited at the counter for at least 5 mins before I was acknowledged and 5 more minutes for them to find my food on the table

I made a order for my children at 8:30pm online no one never came to deliver the pizza or even answered the phone i waited 4 hours no one answered the phone nor did they deliver it i was on hold for 65 minutes still no answer so i walked to the store in the rain and when i got there the delivery man was just returning to the store he pulled my order out of his bag stating he forgot to deliver the order i asked for the manager he was very nasty to me but offered a free burnt pizza because he knew he was wrong the customer service at this store is terrible and i want to report to corporate

Hi my name is Diana Alvarado. I live at 117 west 90th st New York Ny 10024. Dominos address is 592 Columbus ave .I am making a complaint at 12:05am I made a call to dominos I ordered two pies two pasta bowls and hot wings. For delivery We waited an hour and I have no food. I call back and the guy on the phone said the order was never put in cause he said when I hung up the phone he lost the order. I am very disappointed cause he could have call me back and ask me my order again but instead I waited an hour for nothing. I will never buy from there again.

I recieved the worst treatment from dominos! The employees need more training because they do not understand the term "The customer is always right". I made an order then I hung up and I'm less than 30 seconds I called back to edit my order and they said they couldn't do it because the pizza was in the oven already. So when I tried to cancel they told me they wouldn't be able to deliver to my address again. Then my daughter called to make an order for my sister who lives next door, and they told her that she couldn't because they said they could tell "it's the same voice and caller ID" when it wasn't. Then she hung up the phone. When we tried to call back they didn't pick up. So then she called again and she asked if she could speak to the manager and a young man said "I'm like the manger, how can I help you?" and we told him what our problem was and we still got the same nasty response in a different tone. We have four families that live in this building who never had a problem ordering from there, but now I will make sure to tell people to never order from the restaurant. Honestly, the service was horrible!

I ordered them at 9:10 and they sent me something at 9:23 p.m. saying they just came out the oven and I end up having to go pick them up from the store at 10:30 p.m. cause they still hadn't delivered them. When I get there the Dominoes on New Hope Rd in Lawrenceville the manager for the night Juan or however you spell his name was very very rude and the pizza doe was sitting out at the front to where u can see it and bugs and black stuff was on it the food wasn't covered at all just sitting out and then they mad at everybody coming in because their short on workers which is never the customers fault. I feel they need to shut that location down cause the customer service is horrible and I live only 5 minutes maybe away and they tell me that they said it was gonna be a 45 minute wait for some cinnamon twist and they didn't just tryna cover their own [censored]. But yes I vote shut it down cause this is not the first time they have got my order wrong and it's not so much as them getting it wrong it's the poor as customer service after they done [censored]ed up your order. We ask several times who the manager was then after asking several times the Juan man says he's the manager when clearly he should have answered the first time when he heard us. He definitely need to be fired cause he is not a people person I don't see how he made manager. Then the funny thing about is when we asked everybody looking at each other like they didn't know who the manager was. They don't have to worry about me ever again in life and I prefer Domino's than any other pizza but if I have to go to this one I rather just stop eating it all together cause I don't have time.

I ordered two pizzas from dominos pizza on base on Camp Lejeune. I use the app so it shows the drivers name and time he left. The pizza left at 1834. I called before 1900 and around 1912 to see where was the pizza. The driver later returned to the store after 1930 and said he called me which he didn't. I even asked the manager to message the driver when I called. Finally the manager and driver got loud with me and said it's my fault. Then she hung up on me before verifying that I will get my money back. The driver Jeremy is a liar and the manager on the phone is unprofessional and a liar as well.

I'm from hosur had ordered pizza from dominos pizza hosur and recieved confirmation for the same. After 45 min I got a call from delivery boy with contact number [protected] telling that I have to collect pizza as my house is in un coverable area. I regularly purchase pizza and get home delivery from dominos but today suddenly my house became in covered area. The delivery boy took some one in conference telling that thats to manager (fake person not manager actually). I told you wait there then I called the landline and when I was in conference with the person to whom I ordered. The delivery boy told he was ready to wait for 45 min till I reach (as I was in office) but he could not deliver to my home which was just 2 min away. When I questioned this the so called delivery boy told me you cancel your order. Small children at home hungry were waiting for pizza and I would take anothee 1 hour to reach. No use of complaining at local office and this is the worst behaviour to a customer. No body should every buy pizza from dominos. Service industry runs because of good customer support. Dominos has given me such a bad experience. Will never turn up again and will ensure that my friends also ban dominos

I was going to eat taco bell but decided to stop by dominos to place a order around 11:30 pm so I did I ordered 2 medium 2 topping pizzas and a 2 liter coke I payed the cashier and I told them to give the driver the 4$ and change to the driver well I waited til 12:15 and decided to call the store and it is closed I again thought well maybe they "got busy" on a thursday night well it is now 12:45 and I do not have a pizza and am 20$ out of money because nobody came to deliever pizza I normally wouldn't be so pissed but this is the 2nd time! Seriously I filed a complaint around january or february with my name because I placed a order and waited for 2 hours and nobody showed up! I have ordered from dominos plenty of times and my order never gets messed up. But since last time that happened I stopped ordering dominos and decided to order pizza hut and they know where my address is so idk what the problem is. This time I thought I would give it a shot and give y'all another chance but the same thing happens and last time the driver claimed to have knocked and called me but I recieved zero calls and I was on my couch next to the door this time I had my lights turned on with my curtain split open in case maybe last time I didn't hear anyone but nobody came and I have proof! This is ridiculous seriously what kind of drivers do you have delivering for you because this is just crazy I lost my debit card and paid with my last 20$ I had in cash and I have no food at my apartment because i'm moving across state in 2 days that is why I came out to eat and now I can not eat anything because I have no money on me my bank is closed and y'all took my money from me!

The manager Shawn is very unprofessional. He called my phone at 8:25 when I called him back at 8:26 pm he told me he had already returned back to the store. He told me he knocked on the door but he didn't I have cameras that shows he never knocked. When I asked him did he knock at the house with the boat he said the house does not have a boat. He is very unprofessional and needs to learn how to deal with customers.

So I placed n order at 7:10pm tonight, I was told that my order would arrive in 30 mins, so when it did not arrive by 8:10pm I called for them to tell me the driver came an no one answered the door, that is a lie there is 5 of us here, so they said they would send the order out, so they sent out the same order an when it arrived it is ice cold, I am so upset with this order, my boyfriend had asked if the food was as cold before signing for it an the driver said no. So I called back to let them know my food is cold the guy picks up the phone doesn't even say thanks for calling dominos he says yup ur food is on the way n should be there, I said yup it here an Its cold, he hangs up on me! My boyfriend calls back an asks for a manager an he tells him the problem I get on the phone n tell him I got hung up on an he says yea that doesn't sound like him or something he would do.. well y would I lie? I got cold food an my $ refuned. I am so pissed about this... my teenage boys love dominos an we order often I don't think we deserve to be treated like [censored]! Or have a cold meal after a long day of work, if I wanted that I could of made a cold cut sandwich.

I ordered a pizza and pasta bowl online for delivery on 7/18 at approximately 18:13. I decided to sign up for text alerts and received a text at 18:28 that Luis was in route with my order. I. allowed the 40-50 minute delivery time, even though the store is 1.0 miles away from my apartment building (220 East 161st St Bronx, NY 10451 to 488 E 163rd st. Bronx, NY 10451). I called the store in an attempt to speak to the manager, Jimmy, but was immediately placed on hold withOUT being greeted. I used my work phone to call the store, and after waiting on hold for 9 minutes, I was finally able to speak to the manager Jimmy. I explained my grievance and verified my phone number. According to him, the last digit was incorrect. I'm not sure how that's possible, since I have a MacBook Pro with a touch bar and I press the Touch Bar for the phone number to eliminate human error. However, if there was a mistake and the phone number was entered incorrectly into their system, the driver could have at the bare minimum, exited his vehicle and pressed the buzzer for my apartment and I would've come downstairs to retrieve and pay for my order. Jimmy was so non-choulant and had such a nasty attitude that I no longer wanted to do business with that establishment. I'm appalled that a two item order that is traveling 1.0 miles away ended up in a lost customer.