Domino's Pizza
reviews and complaints

On Monday, December 30, 2013 I ordered a 3-topping large pizza on-line for carry-out at the South Bound Brook, NJ Dominos located at 60c Main Street [protected] at 6:55 p.m. When we arrived at Dominos ready to pick up our pizza, the young lady at the counter proceeded to inform us that our pizza was mistakenly taken by one of their delivery drivers and if we are willing to wait 8-9 minutes they will prepare a fresh pizza for us. We then agreed that we will wait for a fresh pizza. Then a manager or someone who thinks they are in charge told my husband he got in contact with the delivery driver that took our pizza out the store for over 15 minutes and he is returning back with our pizza. My husband told this person that we will not be accepting this pizza, because of Department of Health violations. No restaurant or store will ever accept any food back after it leaves the store due to health reasons. He was so pissed off that we would not accept this pizza. Now mind you, in the meantime, no one was preparing the fresh pizza we were promised. He then started to argue and curse us out and told us "TO GET THE F*** OUT OF HIS STORE AND NEVER COME BACK" GOOD GOING DOMINOS - YOUR WISH IS OUR COMMAND.

got promotional coupons of dominos pizza through Tuleep promoters was accepted twice earlier at Mathura, India but now they denying to accept now, but the coupon having validity up to may 2014.
person who gave the coupon was named Mr Sandeep mobile no +[protected]
please check weather this problem is from your store or or the promotional team
after all now i am in loss of the money which i paid to bye those promotional coupon book late

Domino Pizza is new in Kuantan. We only had Pizzahut before. So we call them toll free number to make delivery at our house.
Order 3 large pizzas, drinks and some extras. They responded on the phone. Sorry we cannot cause out of our delivery area. The fun part is that i live on the wrong side of the street. Cause for my neigbor on the other side of the street they do deliver. Talking about stupidity... So never Domino's. If you dont want my business ok Lah.

I called Dominos Pizza Dundrum on Sunday Monday at 4.08am to order a pizza to watch the boxing I had stayed up for. I paid with my Card. The Pizza was delivered 30 mins later. When it arrived the delivery man said there was no record of the order paid for with card. He called Dominos but there was no answer. After 10mins I decided to pay the cash and then I called numerous times to Dominos to make sure I wasnt double charged with no answer. I left it as they properly didnt double charge me. I check my online account today and I was indeed double charged. I then called Dominos dundrum and after explaining this to the manager, I was told there was no order from my phone that night or delivery to my address. I told him I have the pizza box, phone records and of course the charge on my on card. He just didnt seem to care or believe me. I am waiting on them to call me back.

I Waited 50mins before I phoned domino's and they told he's on his way now which at the time I had sorry and delivery guy didn't say sorry either and when I got it.. It was frozen cold. Worst company ever !

Had severe diarrhoea after eating pizza.

Ordered 2 pizzas on 29.05.13 over the phone. One Veg-aroma, and one Vegetarian supreme with no cheese and black olives.. I ate the vegeroma and dipping sauce. My friend ate the vegetarian supreme but not the dipping sauce as he is vegan. I put the spare sauce in the fridge. The next day I opened dipping sauce to find inside lid covered in mould.

I was ill, but not my friend. I ate nothing else that night, nor the next day. From about Lunchtime the following day, I started to get stomach symptoms.

I complained to the Brighton Store (Manager called Aslan) on 30.05.13. He sent a driver round to collect the sauce. I took a photo beforehand as evidence. Aslan told me he would sort this out with head office by today, and agreed if I had not heard from him, to contact head office myself. I called Head office today (03.06.13) who put me through to customer services.There was just an answering service and I left a message for them to contact me asap. Haven't heard anything so called Brighton Store again. Shift manager - Salman - said he would try to contact Aslan. Salman called back 10 mins later to say Aslan could not be reached.

On the Wednesday 24th April 2013 at 05:37pm I ordered online the New Chef's Special Pizza's and the Swiss Parmesan Cheesy Bread. total cost for the order was over $45.00 OH my god, well they better be big nice pizza's since the first wqas charges at $18.95 and the second at $10.95, After what seemed to be over 1 hour wait...mind you I can walk to this particular store in under 2 minutes, anyway he arrives and appologises that they are late and he said he only had three of the 4 cokes back in the car and he'll be back late with the other one, HOLD on I didn't order that. we don't use sugar drinks only coke ZERO, he said they were out of them thats why the one we ordered wasn't here, no no all of them are to be coke Zero, OH ok I'll go back and it may take some time but i'll bring you the right ones. oK thanks, I take the pizza's inside and called the children to eat to be shocked at the size and look of the pizza's I took a picture with my Ipad of a coner piece that has beef, cheese bacon and peperoni, but the corner itself was just pastry, in fact just under half of the corner piece was pastry. the rest of the pizza was poorly made and if this is a loaded Meatlovers then whats a normal one look like as I could count the pieces of things on this pizza with just 1 hand. Now the chicken a Cambert also one piece didn't have cambert even on it so someone misses out, far out guys, if you were in 6 and had pizza cut in 6 and one of you had to miss out on some of the fillings because you didn't manage to get any on that corner, thats just wrong. anyway the guy ends up coming back with coke zero, 1 cold the others all warm... Now i buy warm bottles from the supermarket and in the fridge section they overcharge for cold ones, but this is ridiculous as your overcharging for anything cold or warm...i was ok if all were cold but this is just not right. I demand a refund of at least 50% and thats not store credit because if i do chose to try domino's again, i'll pay full price, but i want something back for this poorly delivered dinner for my family, oh and this Swiss Parmesan Cheesy bread, is awful when cold, just like th epizza when cold it, s medioka to say the least. I mean I should demand a full refund, but someone did do some sort of work, a delivery did take place and I am a fair person but this needs to be addressed.

My internet order details are 83B217C6-CE8B-411E-9D9D-8E58F27B7528

I ordered online yesterday afternoon. I called to make sure they got my order because bad weather was starting to come. The mgr said that my order was out but the driver had other deliveries and mine would be the last one. I told him that was fine due to the weather I was just checking to see if it was coming. The driver about 20 minutes later asking me how far was I down my street I told him he then stated he was in a ditch off another road and that he would come as soon as he could I said ok. That was at 2:16, I called his phone back at 2:22 to see if I pick my order up could I get it free because it had been over the delivery time I was quoted online. He said he had just got back to the store with my order so I cut him off and ask I though you were in a ditch so basically he lied and never intended on bringing my other. I called the store and spoke to the mgr on duty and shared this information with him and he was rude replying if its bad weather it's bad weather not accepting any fault or apologizing for the situation. So I call customer service and made a complaint on the store and was told the owner would be contacted and will get back to you. The supervisor called me and right after he asked for me he stated I put your money back on your card. No apology, basically taking his employees said when I told him how the driver lied to me said it was a misunderstanding. Screamed at me when I asked for the owner name and number and. I then told him I was a store manager and we don't handle customers this way. He then tried to offer a credit and I told him I didn't want anything from that store because of the way I was treated, they could do something to my food. He replied do you think any of your employees would do something like that. I told him no and they also wouldn't speak to customers the way you and your employees have spoken to me. He then asked would I like a credit at a different store I told him that was fine which it wasn't because at that point I didn't want anything from dominos ever again and only took the offer (want be accepting it) to get off the phone. I just want this supervisor owner to know how he treat customers. This was my first time ever having a problem with this location and I will never eat from any dominos supervised by this supervisor anymore.

On Christmas eve, I ordered 2 pizzas one with ham, pineapple, and sausage. The other was sausage, onion, banana pepper and jalapeno. And our crust was suppose to be hand tossed crust. After we received our pizza there was mushrooms on one which I allergic to and the crust was so thin that there was hardly any. I called an hour later due to a family-emergency. I spoke to a gentleman who answered the phone and he took my name down and said he would replace it next time. On December 30 2012 I called to.get my replacement order and Joe said I was a liar, he wasn't going to replace it and was.very rude. Due to this not being taken care of I will not order from Domino's again. I'll take my business to Pizza Hut. I just wanted to bring.this to.corporate attention. As a manager myself I work.for Kroger and customers always come.first and we immediately address the problem so our customer will continue business with us. If you have any questions please feel free.to.call me.at.[protected]

Dominos Pizza in Gent was advertising 2 Pizzas delivered for €23.99. When I called to order, they refused to deliver 2 miles away. So I drove to the shop to order takeway pizzas. When I ordering, the staff tried to charge €30 for the 2 pizzas. They said that the special deal was for deliveries only.

This clearly does not make good business sense, and their "alleged" promotion is simply a rip-off. I have now switched my custom to Pizza Hut.

My Domino's Gent
Pizza delivery Gent
Overpoortstraat 57
9000 Gent
[protected]

Dear Sir, Mam

I dont know whether its a right place to quote the complaint or not coz i have been trying to get a solution of my complaint with dominos from last 20 days . no body bothers to revert on my mails this issue is related to the dominos area manager and staff working there i will forward you all my mails sent to them. i tried logging my complaint on dominosindia and customer.care but didnt got any respond from there why such a big brand is so careless and unprofessional towards their customers and complaints.

my mail id is chhoker.[protected]@gmail.com
Contact no is +91-[protected]

Please provide me contact no or mail id where i can log my complaint and will get a revert too

I am one of the regular customer of Dominos Pizza, i stay in Palarivattom Kochn. On 02/09/2011 i had ordered for one veg pizza and garlic bread with cheese dip at 09.50pm. As per the condition the order has to be delivered within 30minutes, definetly order was delivered to us by 10.20pm. when i got the pizza i was not given the compliment pizza as per the sms which had received, hence i called up the person who took my order Mr Suresh and he confirmed as i dint ask for the extra pizza the same was not delivered to me.Now i would like to know how do acustomer woudl know whether he or she is suppose to confirm teh coupon number when i place an order and ask for my compliment which i am eligibile for.

The conversation went on for a long where i could realise that Mr Suresh was very rude the customer and then i asked him to hand over the phone to his manager a person named Jseph answered later to my complaint saying the same thing what Mr Suresh said . rather he wa much rude tahn Mr Suresh.. then we realise the cheese dip which we ordered for was not delivered to us..hence again i had to call them twice asking for the cheese dip to have with garlic bread by teh time i got teh cheese dip teh garlic bread was cold enogh that we could nnot have.

Tehn i had a talk with mr Pradeep branch incharge who confimed lot of sorrys to us and said that he will deliver the compliment pizza as well as garlic bread adn cheese dip teh next day. But till date it has not been delivered so end of the day i understand dominos has not taught their serving agent to respect their customer and also keep their word they only know to give wrong promises. Also i would like to inform dominos managmenet that your agenst are not aware that there is some sort of SMS send to their customers refgarding offer and it seems they have 45 offers running at time and it is not possible for them to inform their customers what offers are running.

Rather customer is suppose to ask them whst all are the offers. I am really disappointed with the service provided and i willmaje sure none my known people would go to dominos.