Domino's Pizza
reviews and complaints

I placed this order at 11pm, it is now 1am and I have still not received my food. I have called the store repeatedly only to be left on an endless hold and nobody ever picks up. I finally got fed up and decided to drive to the store myself as I was arriving the driver calls and says he's outside I live on the same street so I turned around got to my house and he was not there! So I drove back to the store a second time and as I'm already pissed the gentlemen inside offer me no solution until I myself demand a refund. They asked me to wait for the driver and take my food anyway, and I've so far been sitting in the store for 20 mins waiting for this guy and when I call him he just says I'm almost there, I LIVE 5 mins awayyyy I don't understand ! And this whole time I been in the store I just seen the other workers ignore the continuous phone calls that come in which are probably more people like me waiting for their food, RIDICULOUS!

The drivers name was Joseph and I only know that because of the tracker on the app, as for the othe other useless gentlemen inside the store, they refused to tell me their names.

The store is the one located at:
609 Westfield Ave
Elizabeth NJ 07208

So yesterday I went to jamesburg NJ dominos and I work a late shift I get out around 1125! I made it to the store location by 1130 and walked up to the front door. The door was already locked at 1130 and your time schedule says your open till 12. I knock on the door no answer. I walk and looked in the front glass window and the young kid is sitting there playing on his phone instead of cleaning the place. Like he should have been for that last half an hour. I then proceeded to call bc I was so pissed. He answers the phone and I proceed to ask if I can order really quick and pick it up bc I'm right around the corner. And I'm told I could not order at 1130 and pick it up I could only have it delivered. Makes no [censor] sense at all. He just didn't want to make a pizza bc he was tooo busy on his phone. No one has any work ethic anymore. I will no longer be going to dominos pizza due to poor quality workers that don't care about their customers. I hope everyone sees this and it goes viral. Really pissed me off last night November 28th.

The salad I purchased this evening was still in date by today, but all of the lettuce was wet and soggy. Not edible at all. You will see in the pictures attached that the lettuce is very wet and even has a slimy film throughout the entire bowl.

What can I do About this problem? I would like the company to know about this issue so it does not continue to happen.

This is the third time I've ordered the same pizza and always ask for extra Alfredo sauce & double spinach and not gotten it how I ordered. If I order double spinach I expect to have double than the regular amount not just the same amount they would normally put on it. If I ask for extra sauce I should get EXTRA sauce! I don't normally complain but if I have to pay extra I should get extra! They also always forget to give me my ranch that I paid 50¢ for. I would really appreciate to order a pizza and get exactly what I ordered. What's the point of building my own pizza if they just make it how they want to. I don't think I'll be getting anymore pizzas from Domino's anymore because of this problem. Pizza Hut never messes up like this.

Still waiting for my refund from being charged twice also the store is located 1.7mi away from my job and I waited out front in 38 degree weather for 28 mins and my food was not nearly as warm as it should have been to be only a mile away. Please help because dominos is the only pizza I eat it is now going on 3 days and I haven't heard anything back from anyone and it's getting frustrating.

Address : 2049 W Henderson Rd, Upper Arlington, OH, 43220
Date: 11/26/2017
Called up to let the employee know that bacon Cheesy stuff bread was provided instead of veggie. Employee hung up on me when asked about what could be done. When repeated calls were made to the domino's store, employee(s) either disconnected or impersonated to be a call center agent saying :Hi This is Verizon wireless. Please train your employees to treat the customers right. I did go back to the store and spoke about the incident to the manager (Mr. Will)who had no clue about how his subordinates were behaving with the customers.
Please take an action against this attitude so that no customer experiences this in future.
Thanks!

Hi, I work at one of your franchisee in Arroyo grande, I feel the need to contact and complain about this store and the rest of the staff. I absolutely love working at Domino's but the general manager and most staff are not doing their job properly forcing other people to work over 2h+ their scheduled time. I have brought this up to our higher management and they haven't done a thing to fix the issue.

I ordered 3 medium 2 topping pizzas and paid extra for toppings, when i got the pizza it barely had any toppings, then my boneless wings looks nasty and wasn't even wrapped with tine foil like the pictures, i had to throw away my wings because it was poorly made and i didn't wanna get sick from it, i spent $34.80 and i didn't even get what i paid for, i always order from dominos in culver city and they always do an amazing job but this time i ordered from this location and they just amazing me on how they really don't care about there job. I tried to comtact dominos for a refund but nothing and it's already been a week since then.

My order was checked for perfection at 8:02 however did not leave the store til 8:42 and was delivered at the address at 9:03 a whole hour after popping out of the oven. I do not find this convenient as I am a regular customer. I do feel something needs to be done I was ordering the pizza for my kids who are at the sitters and they were waiting only to get a cold pizza.

The manager, Don, hung up on me on the phone while calmly voicing my complaint about his personally rude and callous service and also provided false information regarding the online services in accordance to my issue simply to get me out of his hair because he didnt want to make reparations for making my son leave the store and walk home empty handed. I am extremely dissatisfied, and am never using dominoes again. You lost a very loyal customer.

I had $50 order last night and on my medium pizza i ordered half pepperoni and banana peppers and the other half onions and olives what i got is in the picture below. I called and talked to a guy name Chris and told him what was wrong and all he said was i will have my front line do better at checking the orders before they go out. Did not offer any kind of refund for the pizza or a replacement. I am very dissapointed in the customer service i recieved.

went to Domino's to pick up a pizza which I previously ordered online. I ordered at 5:15pm. Arrive for pick up at 5:30pm(given time allowed for estimated pick up given online). Pizza was to be ready in 5 minutes stated a team member there. 20 minutes go by. Still no pizza. During wait time I experienced employees deliberately destroying pizzas just to be put to the side on which to be eaten for their own satisfaction. All while behind glass on front of customers. My rant to the girl Tia and the other guy( pizza oven operator) back there that kept eating the pizzas which people had ordered on 115th Halsted in Chicago store #9172 was that it is inappropriate for this type of behavior. There is no such thing as a customer service phone number like the good old days. I guess You or your opinions no longer matter in the real world anymore. Just about spending your money is more important. Domino's stop hiring careless and unqualified people to do a REAL JOB.

My son and i ordered pizza today which we can almost never afford to do...but i scraped together all my money to do so because he is staying with me for his Thanksgiving break this week and today is my ONLY day off...I wanted to make it special. We have nowhere to spend Thansgiving and I'm working from 12pm to 10pm that day. We ordered beef...green olives and the garlic sauce...our FAVE...we got black and green olives...no beef...I didnt check it at first becwuse ive been battling a migraine ALL DAY...another reason i wanted to splurge for him...its just disappointing...he gags at black olives...so it just was ruines...i would SO GREATLY appreciate anything you may can do to right this...thank you so very much.

I am very disappointed. I called Dominoes Pizza on November 19, 2017 at 9 pm, in Philadelphia, PA. The location was 7325 Castor Avenue. I called to place an order and the person who answered the phone was extremely rude, he told me he was going on vacation and not going to take my order. I was upset but I called back and he told me to stop calling, and my order was not going to be fulfilled in which I hung up.

sir/madam,

I had ordered a Pizza (Rs:-473) from Dominos Thrissur at 10:08 pm on 16/11/2017.(order number- #JPT25819722806, paytm ref number - [protected]) I did it online via Paytm and the amount was deducted from my account. They had taken the order, but later it came out that my order was failed and I was asked to use an alternate payment method.I contacted Paytm regarding the same and they asked for a confirmation from your side. The copy of the same has been attached below. I had filed a complaint siting the same and there is still no response. Kindly take immediate action regarding the same and arrange refund at the earliest.

Thanking you,

Dr Binil Isaac Mathew MD, PDCC
Hon Secretary
ISA Kerala State Chapter
Consultant Cardiac Anaesthesiologist
Jubilee Hrudayalaya
Jubilee Mission Medical College Hospital
Thrissur, Kerala, India 680005
Mob : +[protected]
Home: +[protected]

My husband called and got prices for pizza. Later, He called and order a pizza. He order extra cheese and half pepperoni. When he got the pizza home, it had pepperoni on the whole pizza, not only that but the charged us $14.81 instead of the $8.99 (plus tax) quotoed. He called and talked to them. They said all they can do is remake it if we brought it back. We are 15-20 minutes from Jacksonville so for us to bring it back would have been 30-40 minutes and extra gas for their mistake. I called back to talk with a manager. I asked how much a medium deep pizza is...He hatefully said that he had already talked to a man about how much the pizza was. I had never ever said who I was or why I was calling. He just assumed that he knew. What if I had been a "different" customer, how does that make your company look. I told him that we had already called and been quoted a price. He said that you have to ask for the discount. I explained to him that we have never had to do that with the Oxford location and have never had these kind of problems when I have dealt with the Oxford location. As a matter of fact, I have never had this type problem with any pizza restaurant. Sure, some have mess up our orders but they have always make it right...and not at our expense. The manager was hateful and had no concern for our circumstances. I mean was I really suppose take the food off my three year old plate to bring back because I don't like pepperoni!?!?! I am suppose to tell my three year old that she has to wait thrity minutes to an hour to eat her dinner. I was really and true upset with how this manager handle this situation. I have never been spoken to or treated as bad as this manager treated us.

Store 1105 nw 22 Ave in Miami, Florida is where we order from 2 times a month. The past 4-5 orders have been missing the sauces that I pay extra for. Once we receive the order we realize they are missing and it takes any where from 1-3 hours to actually get the sauces delivered. Today 11/19 I decided to not only order online but I called the store as well and reminded them to check my order before it left the store. They assured me that the sauces would be included but they were not for the 5th time. This is a problem that continues to happen, when I call the manager doesn't even get the phone she passed her message along to me through her employees. I understand a mistake can happen but it happens 5 times consecutively then it's more than a mistake it's complete incompetence and lack of management. I want a return call from someone in corporate because at this point it's ridiculous.

Horrible food ordered online. Pizza was cold and hard. Cinnamon bites were just balls of bread and all the sugar/cinnamon was at bottom of the box. Called the store and they refused to accept my comments with a bunch of excuses. The person on phone was very rude and told me that is just that way it is!
Location:
17425 Highway 99
Ste G
Lynnwood, WA 98037

I placed a mobile order on the dominos app for delivery from the Watertown CT store that cost $33 and I was highly dissatisfied. I ordered a large pizza half red pepper and pepperoni pizza and it tasted so bad I literally did not even finish my slice and same with the parmesan bites, and now I'm pissed off cause I just spent $33 on Dominos and it sucked.

This is about the third time I receive a pizza that hardly has cheese or chicken. Not even half the pizza has cheese and only 3 pieces of chicken on the whole pizza. I've never been satisfied with their service. All i eat is just bread, not how a pizza is suppose to be. I also get my pizza from the same spot hoping for them to reach my satfiaction, but they never have.