Domino's Pizza
reviews and complaints

Yesterday I placed and order around 8pm I didnt received it til 1030pm I called serval time and all I got run around the store wouldn't pick up the phone to provide me with a status after I left the location were the pizza was suppose to get delivered finally the delivery person calls and I had to turn back and receive the order I wasted time gas money and time with my family worst service I received from Domino's plus food was cold store I order from is 1351 webster ave bronx ny 10456 my name is jose Melendez feel free to call me [protected]

I made an online order for delivery on Tuesday 7/10/18 at 9:00. Said it could not deliver, so I called and told the manager I've have deliveries at least 2 times from my phone # 903-292-8355and my address 703 VZCR 2322 Canton TX 75103. She said yes you have, but now we have a block on your address. I asked why and she would not explain except for being as RUDE as she could by saying that's all she was gonna tell me! VERY HATEFUL! I don't understand why they delivered twice at my house, and now NOTHING! My husband is disabled and we had nothing to eat at our house and was planning on having pizza so I would not have to get out of the house and leave him alone! I don't understand why our address was blocked after 2 times of being delivered here and if so, someone should have warned us before hand so I would have dinner for us ! This is NOT right. Someone needs to contact me ASAP. I've talk to the so called manager at the Domino's in Canton and she was soooooo rude, she hung up on me!

Hello, I ordered two pizzas last night for my family and both pizzas came burnt. I attached pictures of both. The crust was inedible and they were both extremely thin pizzas, even though one was supposed to be gluten free crust. They had a bad burnt taste and most of the pizzas were left uneaten. We were extremely disappointed with the service from this store in Pomona.

I ordered online two choco lava cakes with 2 icings On 14/07/18 but they delivered only the Choco lava not the icings. I called the store and they offered for icings delivery right away or a free large pizza.i opted for large pizza as icings would be of no use for me after I got the cakes already .next day I called the store to order my free pizza and the person just denied for giving me a free pizza saying that we don't give a free pizza for improper deliveries.i was again pissed off hearing that.why they are pissing off their customers.Worst customer service ever.one time I ordered online for some stuff but the driver wasnt able to find my house two times he came to deliver but was not able to find the building where I live.thats terrible
Sukhpreet kaur
Contact [protected]
Selkirk

i went to your perth amboy n.j. store on sat 07/14/18 at approx / 4:30 pm .i ordered my pizza and waited for it .i was there about 1/2 hr, and the store was busy . i asked how my pizza was, and the girl said it was coming up . i water for another 10 min. and asked again, and she said it would be right up . after a few min. she looked in the bin and found my pizza .I HATE BEING LIED TO.instead of tasking care of customers they were playing with their cell phones . your manager, instead of keeping on top of what is going on she was sitting and playing with her cell phone .
while i was sitting there a delivery girl came in from delivering and went right over to help make pizza's . she didn't even was her hands THAT'S DISGUSTING . i am telling you, but the next time i see that i will call the board of health .i really love your pizza's and have been a customer for a long time and i will continue buying you products, but i hate being lied to . i hope you will address these 2 problems . i would like a follow up call to assure me this will not happen again .[protected] . i thank you for your time and looking forward to talking with you .
Thank You
Emil

Hello, my name is Senen Flores. Today I downloaded the Dominos App to experiment for the first time. I ordered 3 large pizzas, after half an hour they called me from the store that is near me located in Shingle Creek in Brooklyn Center, MN, 55429. I live 5 minutes away from the Store. Cale calls me 30 an hour later at 12:00am when I placed the order. At 12:30am Cale calls me telling me my order would arrive in 3-4 hours. How is it possible that my home placed 5 minutes away from the store, would be delivered within 2-3 hours? You have very bad service. In the future I do not plan to buy from Domino's .

I puchased a coupon card from a friend daughters school for a fundraiser. So we order 2 deluxe pizzas and when i went to go pay the manager would not accept my coupon card wich was for buy one get one. Then he took his time getting my pzzas cause he couldnt find them. I turned and told the ladies behind me if they have any coupons they dont accept. The manager then told me to be quite that i can not say anything to them and then refused to give me my pizza. He wouldnt even give me his name. This just happened about an hour ago. Im sorry but when he told me to be quite yeah i got pissed off. I never onced cussed at him i did say that this is bs that they wouldnt accept them. I will never go there again i had the app on my phone that is getting deleted and im going to post this on facebook and twitter. He was rude and he rather lose customers than try to resolve the problem.

Got online to get the 50 % off I put my address and zip. It tells me I have to put in Providence well I live 2 blocks from the Donimos and it won't take my zip code so I call up the Donimos and I told them I want the 50 % off because the app is not a
Working the kid on the phone say no not our fault it's the app I said Well it's not my fault. And for you4 information the customer is always right. He then hung up on me.
Needless to say that is y
The 1 and only time I will get dominos

I always order 2 large toppings pizza and I choose garlic sauce instead of original tomato sauce. I always pay around 7.99 for this order.
Today, they charged me for garlic sauce and I payed 9.99 for the same order.
The store is in 730 E. Market st, Akron, OH 44305
The manager and the staff weren't polite to me.
I won't come over this store anymore.

Ilknur Babahan
[protected]

We just went to do a carry out at the Domino's in Crosby, tx 77532. While we were waiting for our order, we saw an employees yound xhild sotting on the floor folding pizza and bread boxes. The boxes were placed on the floor while he made them and then set on the counter to be filled. It was extremely unsanitary. Not only that it was on the floor, but that a child was in the back touching things. I am sorry she had to work, but we all pay for xhilcare when we go to work.

The manager at the Dominoes near me (Marinette, WI) is VERY INAPPROPRIATE there are 16 and 17 year olds working there and he is constantly flirting and being inappropriate. His wife was also harassing a female whom works there who she thought was flirting with the manager. Pretended to be him over text and was harassing her saying she better not be flirting with him. This is NOT okay. Also there was a 16 year old girl that was denied a job because his wife wouldn't allow him to hire her. THIS NEEDS TO BE TAKEN CARE OF! I will complain 100 times and I will stress the fact that this is complete BS!

I ordered an extra large bacon & pepperoni pizza from the Domino's in Virginia Beach, VA and they forgot to cut my pizza. When I called to inform them the girl on the phone insisted that my pizza was cut because she cut it herself. I had to go down to ask the hotel staff for a knife to cut my pizza myself (they were nice enough to provide me with a plastic one). I do not appreciate being called a liar. I have never had such rude customer service from any Domino's and have provided pictures; tho unfortunately I hadn't thought to take them until after I had begun cutting the pizza myself.

We order 3-4 times a week spending anywhere from $10-$25 every order. The last 2 times we have ordered we are getting non existing toppings. On our online order we ask for double chicken. Our 1st complaint had 5 pieces on it. We got a gift card for $10 but was told the gift card would be much higher considering how frequent we are there but was lie to. Now the second complaint today we got a couple more pieces of chicken but I would never think it would be $2.50 worth. And our twists have no spice at all. My husband told me not to complaint seeing how nothing gets better. But I hoping being a valuable customer something would be done. Please

At 6:41pm on July 3, 2018 I place an order online. I immediately attempt to contact the store as I wasn't sure whether the phone number had updated. For some strange reason, the phone rings 3 times and disconnects. I redial and it happens again so I assume the lines are either tied up or that they just aren't working. (It happens)

About an hour later I try calling the general number as the tracker indicates that my food is still "in the oven". The rep attempts to connect me to the store to no avail as I experience the same thing. So, in effort to be proactive, I wait outside prior to the tracker's "out for delivery" phase. I stand in front of my residence for 30 minutes when I look at the tracker and notice that apparently my food is marked as "delivered". How on earth! I'm out front empty-handed and there's no sign of any delivery guy (on foot or via car). Perhaps a mistake? Maybe. So, I give it another 10 minutes before I start my trek to the store.

When I get there, I express my concerns over the situation and an employee with glasses tells me that the tracker is never accurate so my food could still be on it's way. I tell him that I'd like the delivery fee waived. He responds by saying that I have a credit so I should just apply it to something else like a lava cake or bread-sticks to which I decline. After some resistance, I ask for a manager.

The delivery guy waltzes in so I ask whether he has anything for my address and when he nods, I ask what happened. He says he kept calling me. However, when I tell him that we were standing outside and never saw him, he became defensive and sarcastically asks if I'm gonna "complain". I explain that two hours is an unreasonable amount of time to wait when I'm only four blocks from the restaurant and that I don't believe that he was at the correct address. The rep in the glasses asks him for the receipt to which he replies that he doesn't have it. (Hmmm... I'll leave that one alone)

It's reprinted and the guy verifies the address and number. He mentions that the number is the old one so that's where the problem was. I tell him that it's not an excuse because even if that's the case, no one at the location was picking up the phone. (I prove this by calling the number in front of him and again, it rang 3x and disconnects. The crazy thing is that there is no sound of a ringer anywhere in the restaurant. Wow, right?!) He verifies that I had the correct store number and says he'll have to check the line, maybe it's unplugged or something.

I remind him that I want to speak to a manager. The delivery guy calls me ridiculous to which my brother-in-law says, "Please don't do that. Don't get disrespectful." I tell my brother not to worry about it or go back and forth with the guy as he's just clearly being unprofessional. The guy smirks and continues talking to me, clearly bothered by the fact that I am complaining about his "attempted delivery".

A woman comes to the front and asks what happened. I explain the scenario and inform her that I requested that the fee be waived and the other employee was telling me that the whole order would have to be redone and that my card would be charged again with the first order being refunded within 3-5 days. I state that this won't work for me and that I am not interested in a credit. I also communicate with her regarding the delivery guy's unprofessionalism. She apologizes for the inconvenience, mentioning that she was short-staffed. She voids the order altogether in attempt to resolve the issue.

As we continue to converse, the delivery guy gets aggressive and begins to threaten me from behind the counter. He shouts out that he gets off at 10 and that he'll meet me outside.
I point out to the Assistant Manager that his behavior is unacceptable and that this was what I was referring to by his mannerism. I ask him whether he is threatening me as he tries to come out towards the front. He makes it through the first door but is held back by his coworkers, who are telling him that he's wrong for acting this way. I tell the AM that this kind of behavior is inexcusable and I ask her if she hears him threatening me. She continues to say sorry but never addresses the employee directly. I tell him that if he puts his hands on me that I will have him arrested for assault and I reiterate this to the AM.

I ask for the name of the irate employee as well as her name to which she replies that she's just the Assistant Manager. I ask whether her manager is available and she states that she's in the back office and she'll have her come and speak with me right away. I continue to wait until she returns to the window alone. To my surprise, she mentions that the manager was "about to clock out" for the day. For clarity, I ask whether the manager is on the clock right now. She responds, "Yes, but she's about to clock out". I was completely floored!

I restated that I wanted their names and I also wanted the name of the manager in the back as I was appalled that this matter was not enough of a priority for her to handle at the present time. Perhaps if he had gotten out the front door and put his hands on me, that might've been enough to warrant her presence.

I was given a paper with their information and I left the store. I contact customer service to explain that I want to file a formal complaint. I am told that I would have to contact corporate the following day as the office closed at 6. I follow those instructions and speak to a gentleman who says that my concerns will be brought to the attention of the District Manger as well as the Safety team. He states that someone would be following up with me within the week.

It's been well over a week now. If anyone called, they have not left any messages nor updates which is extremely upsetting in itself. I know I shouldn't generalize but while this is the first experience where things have escalated to such an extreme level, it is not the first time that I have encountered attitudes and unprofessional antics from individuals at this particular location.

The staff is extremely rude and could likely benefit from some kind of mystery shopper insight and customer service training to expose these awful experiences as they are far too common. People complain but their concerns seldom make it to those higher up on the chain. Should this continue to be the calibre of persons working at Dominos, whether it's in this location or another- they will only contribute to giving the company a bad name. Regardless of their clever and witty commercials, the delivery service is more like a disservice.

Google it. You'll find tons of horror stories from those who take the time to report it. The proof is in the pudding.

I have repeatedly been in Dominoes in Boone, NC, when the manager was there. He is unproffessional, has a [censored] attitude, and does not know how to deal with customers.
He has often said things to customers faces about how we shouldn't put in an order during rush hour. I happen to work in a restaraunt, and I would never dream of saying something like that. He is often also very rude to his employees. Customers do not want to hear this. Something has to be done about this guy.

I've ordered the Thin and crispy pizza many many times for work or home and it was always perfect. Today July 11th I ordered the thin and crispy medium sized pizza and when i opened the box up it was undercooked and not crispy at all. It was so soft it was sticking to the box. This is the second time its happened to me. The first time I just thought oh well its not to bad which it wasn't but today's pizza was really really soft and not crispy as i'm used too. There must be something off with this stores cooking staff.
Order Details
Morehead City, NC
Order #: 453671
Date: 07/11/2018 6:05PM

Thank you!
Heather Maxwell
[protected]@ec.rr.com

We ordered 2 medium pizzas last night to our room at Hampton inn on executive blvd in Euclid Ohio. Total was 12 something for both pizzas gave delivery person a 20 and told to keep it. When we went to eat they were way undercooked. We called and complained and asked if we could exchange ours for two more. We were told they weren't undercooked and wouldn't exchange.since we had extra sauce they wouldn't be cooked as well. If you look up my order history I have never had a complaint and I always order extra sauce thin and crispy. Just thought I would let you know this

Hi,
this is N Mohanmurali i had ordered no 142 06.50Pm on 08/07/2018. but order delivered 09.20Pm they told if you want delivery this take delivery if not want cancel order ha what is this product also very cold on 09.04pm when he had delivered not response of Manager A S Rao Nagar they told order will be delivery after 1hr or 1.30hrs and irresponsible i had felt my brother also lives in America and he is also take dominos but today onwards in my life i dont take Dominos pizza and order to my brother also and my friend also they are waste of my time and mood, money also they had told send new order but delivery same order old and cold product when it find delivery boy also gone i felt so much i don't leave as normal person because i don't give anybody to hurt but who's hurt me i don't leave them this is my phone number [protected]. nobody can call and solve my problem i will see up to 2 days there after i will complaint in Consumer cort

Name on Order: Teresa Holler
Callback Phone #: [protected]
Your Domino's Store (6689): 10598 Fuqua St Houston TX 77089 | [protected]
Carryout Time: 7/6/2018 5:00PM

Order Details
Order #: 692205
Date: 07/06/2018 4:32PM

The following order is being prepared at your store for Carryout:

Quantity Description Amount
1
Large (14") Thin Pizza
Whole: Robust Inspired Tomato Sauce, Cheese
$11.99
1
Garlic Dipping Cup
$0.50
Food & Bev Total: $12.49
Tax: $1.03
Bottle Deposit: $0.00
Total: $13.52

This was supposed to be a build your own with several toppings. I selected them all on the website but evidently it is not working correctly because the store manager said the order came thru as plain cheese, I chose carryout and picked up the order on the way to a friends house 20 minutes from the Dominoes. I didn't look at the pizza when I picked it up so when we open it we were quite surprised. I called the store to tell them of the mistake and the person who answered was rather rude and said you got what you ordered. He acted like it was not his problem to satisfy me so I asked for the manager.. The manager blamed it on the website and said it I wanted a replacement I would have to bring the pizza back to the store and then they would make a new one. I explained that I was 20 minutes away and that was not practical. I asked for a refund to my debit card and was t0ld that would be processed immediately. That was last Friday and I have not seen the credit on my bank records. Please contact me about this and credit my debit card for the $13, 52 as promised.

Teresa Holler

Complain regarding order taking person named "Abhishek Mondal" at Domino's Entally, Kolkata.
He misbehaved with me and was v.rude and unpolite. When I told him if he could give extra seasoning he outright rejected and told me that I am new to dominoes and don't know about it. When I complained the manager, his response was also not good and he started me teaching rules and regulations that they dont give Oregano's and chili flakes with burger pizza. The sheer disrespect questioned my loyalty towards dominos and I felt pathetic about the service and their behavior.

The quality at this outlet is not good also and their service is pathetic. They are always out of stock as regards Oregano's and chili flakes. I would take this to social media so that this thing is not taken lightly