Menu
Domino's Pizza
Domino's Pizza Customer Service Phone, Email, Contacts

Domino's Pizza
reviews & complaints

www.dominos.com
www.dominos.com

Learn how the rating is calculated

1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Domino's Pizza has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Domino's Pizza. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Domino's Pizza reviews & complaints 1475

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
1 review
1
10 reviews
Sort by:

Newest Domino's Pizza reviews & complaints

ComplaintsBoard
J
6:10 pm EDT

Domino's Pizza pizza making

I placed my order around 3 pm it took an hour to arrive . As the pizza arrived i had guest with me and we opened the box and literally the top of a slice of pizza fell off . Two slices of pizza was burnt half of the pizza didnt have any ingredients and my other box of pizza wasnt even cut . I would like to have some sort of refund or something . Please contact me at [protected]@gmail.com

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
M
5:38 pm EDT

Domino's Pizza not getting items delivered twice

I ordered some food two different times. The first time, they forgot the soda and a marinara sauce. He went into the store I was at to get a soda, but when he got back and I told him the I didn't have a marinara, he just said sorry and left, although I did pay for it. Another time, the next day, they forgot the marinara sauce again. The first order was on 8/8/2017 and the second was on 8/9/2017. It seems that every time I order from Domino's, something is forgotten and not replaced. I mean, marinara is only 50 cents, but i did still pay for it.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
V
5:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza delivery

I'm extremely unhappy with dominoes service the last few times I've ordered. I've ordered food without all my ingredients in the order. today I ordered pizza and cheesy bread, my favorite side I've been craving all day... I got no sauce (I won't eat it without, it makes it taste like perfection) and my pizza was overly done... edges were burnt.
The pizza also didn't taste fresh at all. It tastes like it'd been sitting there for awhile. Dominoes has always been a favorite of mine but I'm not sure I want to have them deliver anymore. In highly disappointed with my last few orders.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
I
3:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza online

I'm very upset with the service I had with dominos. I originally placed my order online and I was matched with the wrong store so after an hour and a half of waiting for my food I finally called and was told that they couldn't deliver. Then they matched me with a new store and I waited and hour for my order to come and when I called I was placed on hold for almost 20 minutes only to talk to a very rude unprofessional lady I believe her name was toya and was told I had to wait an additional 50 minutes if I want my food delivered even though I ordered it over an hour ago. Which I refused and she made very disrespectful remarks and hung up while I was asking for my money to be put back in my account I'm now short over 40 dollars and have to wait 2 days before the money is placed in my account and I didn't even get my food.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
S
1:20 pm EDT

Domino's Pizza delivery services

Hi first off I'd like to say this is my first ever problem with dominos services. The young lady who just delivered to my house was very rude, and I'm completely unhappy from the moment she knocked to the moment she left she said not one word. As a very loyal customer it made me upset because you guys are the only pizza I eat and it was very unprofessional and I'm unhappy with the service I received today please do not ignore this problem.

Read full review of Domino's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
Y
12:23 pm EDT

Domino's Pizza horrible service

On Saturday we had ordered pizza from the Domino's Pizza off of Snelling ave and Bayard in St. Paul Minnesota. First of all the Pizza never came, we had been waiting for over an hour, called them multiple times, no answer. So then we went over there to see what the issue was. We were met with rude and horrible attitudes from the "Head Queen" (manager) as she described herself and her employee. They had no intention to take responsibility for the issue and tried to make us take responsibility. Overall the service was completely horrible and by looking at other reviews on google, others have experienced similar situations.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
N
11:33 am EDT

Domino's Pizza pizza

I ordered a barbecue pizza and the pizza had a ton of sauce in it. It tasted so bad and every time I took a hot sauce would flow out of the pizza. I did not enjoy the pizza and I think they should be told about this. I asked for normal barbecue sauce and the put extra. I have had a barbecue pizza before and have never had that much sauce. I am very disappointed and never ate the pizza

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
D
4:18 am EDT

Domino's Pizza wrong order

I ordered a large size pizza 08/08. Didn't have any issues with delivery, but the pizza was gross. It was just a piece of a terribly dried out "something". I'm a cheese fan so I asked them to put more cheese than they usually do. But the pizza I got contained less cheese. I also said I wanted many olives on it, but it was the same - there were no olives at all. What part of their bodies do they use when listening to people ordering?

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
K
8:14 pm EDT

Domino's Pizza chicken alfredo and chicken carbonara pasta bowls

Ordered the bowls for dinner, easy ordering, received in a timely manner. But when we opened the dishes, they both were dry as a bone. The chicken Alfredo was dry and looked burnt, the chicken carbonara had two pieces of chicken chunk, two mushroom slices, barely any bacon and was completely dry with no sauce! Both pans were half filled, you could push the entire contents to one side and you wouldn't have maybe even half a cup of food. I will never order from here again, you've list a customer. No need in calling the store because the complaint falls on deaf ears, they don't care. I spent $32.84 on food that isn't even worth $2.00. Such a disappointment. Store at 1620 SPID Corpus Christi tx 78416.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
J
7:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza hair in my pizza

While I was eating my pizza enjoying every slice appreciating every bite. It was amazing until once bite felt very weird like a hair which I was hoping it wasn't but it was. I took it out of my mouth and couldn't believe it. A hair in the pizza I've been looking forward to this whole day during my lunch break. And I know some other places always assume that we the customers like about it but hopefully you guys are different from them. Please excuse the gross picture I put of the hair. And by the way the only people in contact with that pizza was the person who made it and myself and I know for a fact that it's not mine.

Read full review of Domino's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
L
12:02 pm EDT

Domino's Pizza overall experience was not up to standard

My family and I were headed to Nashville to watch the eclipse and we decided to stop at Domino's for a large pepperoni pizza. we called the order in 25 minutes before arriving at the Chapel Hill, TN location. We were told it would take 20 minutes for the pizza to be ready, however it was still not ready when we arrived. The cashier was incredibly untrained and I had to help her complete the transaction. After finally getting my pizza, my kids opened the box to find a pizza with dark crust, incredibly too much sauce, and little to no cheese whatsoever. I am a loyal Dominos customer and I will not continue to support a business that disappoints my family and I. We were very excited about our pizza as we traveled to watch the eclipse but this is unacceptable.

Read full review of Domino's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
M
9:46 pm EDT

Domino's Pizza chino hills store customer service

The staffs had mixed up orders and we were told that they were going to re-make it. But 30 minutes later, the order is still not out and looked like they either gave it to a delivery order or actually forgot to make our order. I saw the other staff getting mad and remaking a whole new pizza, similar to what we ordered. We asked for our order but they told us it's coming out. But did not. We ended up waiting for an hour, still with no large pepperoni pizza. We ended up cancelling our order and went elsewhere, where better service and more efficient staffs were present.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
M
9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza I am complaining about a pizza from dominos.

Dear,
I bought 2 pizza on 8th august 2017 on afternoon. I found the both pizza was not cooked properly. On the pizza put to to much tomato sauce. Which was not acceptable. Coutomer service is to poor that day. I bought pizza from this shop 2 to 3 times weekly. Normally customers service is very good but on 8th august the parsons who took my Oder it's a non experience person. No idea about the shop promotion also. Now I bought pizza from Pizza Hut but I like to buy from dominos because we love dominos girlies sauce. Also my children r love to get pizza from dominos.

Read full review of Domino's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
M
4:49 pm EDT

Domino's Pizza chicken alfredo bread bowl pasta

I placed an order at my local Dominos Cahill Ave in Inver Grove Heights MN on August 7th at 6:55 PM when my boyfriend went to pick up our order and brought it home both of our pasta noodles we're hard and tasted like the food was left out it was difficult to eat with the noodles being hard but my pasta barely had any Alfredo sauce nor pieces of chicken. I ended up not eating my pasta and called the store back immediately and asked to speak to a manager I told him how our food turned out and asked for a refund he said yes and hung the phone up on me but i have never yet received any refund. I called a week after the complaint and I still had to deposit from my dominos store of the refund. Everytime I call they leave my name and number down and tell me the manager isnt there and they can't give me the refund without the manager there they answer with an attitude and hang up. I'm really upset about how our food turned out but now that I haven't gotten a refund and being treated poorly by the workers and the manager at the store I'm more than upset.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
F
11:37 pm EDT

Domino's Pizza wrong pizza order

I Ordered a large 3 topping pizza from the mission location in Santa Cruz. The ingredients were fine but the crust was very thin and hard. I don't know if they have me the wrong order and gave me thin crust pizza rather than normal crust. I tried to enjoy the pizza since the dominoes Is quite a drive my house however the crust was very hard and burnt.

I am requesting to have a refund or store credit.

Read full review of Domino's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
R
4:44 pm EDT

Domino's Pizza delivery

I just called your Lafayette Indiana location and the guy on the phone said they deliver to my house which is 2.1 miles from my house. No turns one road straight to my house from that location. The guy was gonna let me place my order but I wasn't ready so I called back to place my order and the second guy told me you don't deliver to my house. I explained what I was told and he said he won't deliver to my house. So I will no longer be a customer from dominos any more.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
S
3:24 pm EDT

Domino's Pizza customer service / food quality

I ordered online last night and the order took over 1.5 hours to be delivered and when it came it was cold and the delivery driver would not leave my house and disturbed the neighborhood by talking loudly on his cellphone outside of my apartment and would not leave until i threatened to call the police. All of this is AFTER i'd already given him a cash tip and asked him to leave. I had called the store 3 times before the order finally arrived and asked them to cancel it and refund me. The manager would not get on the phone, said he was busy and refused to call me back. He had a store employee call me and say my order would be half off, but they charged me full price. I will never order from this place again. The pizza was cold and stale when it arrived, the wings were cold. It was a poor meal altogether and it disrupted my family's Friday night. NEVER AGAIN...

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
D
12:30 am EDT

Domino's Pizza medium cheese pizza

I ordered two medium pizzas as part of the two for $5.99 deal. I paid $13.33 after tax for my two pizzas. Unfortunately I did not check the boxes until I got home but it was at that point that I was disgusted. My cheeze pizza was burnt and an employee of your company thought it was an acceptable product to provide a customer.

Pictures are below in case you think I am blowing this out of proportion, I am not. This is the pizza I was served after being told it was made fresh and that I needed to wait 15 minutes.

Unless the issue with this experience is adequately resolved, I can assure the dominos chain that you have permanently lost a once satisfied customer. There are too many other options to choose from, other places where I can spend my money and know I am recieving a quality product.

Read full review of Domino's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
J
7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza pizza/ tracker

Today, on my girlfriends birthday (8/18/17), we ordered a thin crust pizza with chicken, onions, and green peppers from Dominoes in Bay City Michigan. However, the pizza tracker did not register anything. Because of this, we waited well over a half hour before calling and finding out our pizza had been sitting there. Because of this the pizza crust and toppings were quite dry. I usually have a good experience eating food from the Dominoes at 1213 Kosciuszko Ave, Bay City, MI 48708, and I will probably continue to eat there. However, it was someones birthday and this pizza sucked. Please address. My email is [protected]@yahoo.com if you feel like making this right.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
F
7:06 pm EDT

Domino's Pizza chopped hair on pizza

i walked into dominos today to get the small 5.99 carry out deal. I ordered a small with pineapple and pepperoni... as I was eating my second last slice I noticed there was a large clump of what looked like freshly CUT hair grouped on to a pepperoni. It wasn't like a single hair that had fallen. This was a purposely cut and placed group of hair placed on my pizza. I'm disgusted and will never eat from that location again.

Read full review of Domino's Pizza
Hide full review

Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Domino's Pizza customer service

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Domino's Pizza?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Domino's Pizza Customer Service. Initial Domino's Pizza complaints should be directed to their team directly. You can find contact details for Domino's Pizza above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Domino's Pizza. Discuss the issues you have had with Domino's Pizza and work with their customer service team to find a resolution.