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Domino's Pizza
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1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Domino's Pizza reviews & complaints 1475

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Newest Domino's Pizza reviews & complaints

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J
9:15 am EST
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Domino's Pizza 3 medium 2 topping pizzas and boneless wings

I ordered 3 medium 2 topping pizzas and paid extra for toppings, when i got the pizza it barely had any toppings, then my boneless wings looks nasty and wasn't even wrapped with tine foil like the pictures, i had to throw away my wings because it was poorly made and i didn't wanna get sick from it, i spent $34.80 and i didn't even get what i paid for, i always order from dominos in culver city and they always do an amazing job but this time i ordered from this location and they just amazing me on how they really don't care about there job. I tried to comtact dominos for a refund but nothing and it's already been a week since then.

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9:30 pm EST

Domino's Pizza speed of service & quality

My order was checked for perfection at 8:02 however did not leave the store til 8:42 and was delivered at the address at 9:03 a whole hour after popping out of the oven. I do not find this convenient as I am a regular customer. I do feel something needs to be done I was ordering the pizza for my kids who are at the sitters and they were waiting only to get a cold pizza.

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11:22 am EST

Domino's Pizza customer service

The manager, Don, hung up on me on the phone while calmly voicing my complaint about his personally rude and callous service and also provided false information regarding the online services in accordance to my issue simply to get me out of his hair because he didnt want to make reparations for making my son leave the store and walk home empty handed. I am extremely dissatisfied, and am never using dominoes again. You lost a very loyal customer.

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7:31 am EST

Domino's Pizza my pizza was wrong

I had $50 order last night and on my medium pizza i ordered half pepperoni and banana peppers and the other half onions and olives what i got is in the picture below. I called and talked to a guy name Chris and told him what was wrong and all he said was i will have my front line do better at checking the orders before they go out. Did not offer any kind of refund for the pizza or a replacement. I am very dissapointed in the customer service i recieved.

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7:14 pm EST

Domino's Pizza customer service and employees

went to Domino's to pick up a pizza which I previously ordered online. I ordered at 5:15pm. Arrive for pick up at 5:30pm(given time allowed for estimated pick up given online). Pizza was to be ready in 5 minutes stated a team member there. 20 minutes go by. Still no pizza. During wait time I experienced employees deliberately destroying pizzas just to be put to the side on which to be eaten for their own satisfaction. All while behind glass on front of customers. My rant to the girl Tia and the other guy( pizza oven operator) back there that kept eating the pizzas which people had ordered on 115th Halsted in Chicago store #9172 was that it is inappropriate for this type of behavior. There is no such thing as a customer service phone number like the good old days. I guess You or your opinions no longer matter in the real world anymore. Just about spending your money is more important. Domino's stop hiring careless and unqualified people to do a REAL JOB.

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10:24 pm EST
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Domino's Pizza pizza

My son and i ordered pizza today which we can almost never afford to do...but i scraped together all my money to do so because he is staying with me for his Thanksgiving break this week and today is my ONLY day off...I wanted to make it special. We have nowhere to spend Thansgiving and I'm working from 12pm to 10pm that day. We ordered beef...green olives and the garlic sauce...our FAVE...we got black and green olives...no beef...I didnt check it at first becwuse ive been battling a migraine ALL DAY...another reason i wanted to splurge for him...its just disappointing...he gags at black olives...so it just was ruines...i would SO GREATLY appreciate anything you may can do to right this...thank you so very much.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 4:30 am EST
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Did you try returning the pizza along with your receipt to the store of purchase? If you no longer have it, have you tried calling them directly? I know migraines can make many simple tasks difficult.

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9:27 pm EST
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Domino's Pizza ordering

I am very disappointed. I called Dominoes Pizza on November 19, 2017 at 9 pm, in Philadelphia, PA. The location was 7325 Castor Avenue. I called to place an order and the person who answered the phone was extremely rude, he told me he was going on vacation and not going to take my order. I was upset but I called back and he told me to stop calling, and my order was not going to be fulfilled in which I hung up.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 3:30 am EST
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You may want to consider calling and asking for a supervisor, although technically they typically do have the right to refuse service to anyone.

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3:02 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Domino's Pizza dominos

sir/madam,

I had ordered a Pizza (Rs:-473) from Dominos Thrissur at 10:08 pm on 16/11/2017.(order number- #JPT25819722806, paytm ref number - [protected]) I did it online via Paytm and the amount was deducted from my account. They had taken the order, but later it came out that my order was failed and I was asked to use an alternate payment method.I contacted Paytm regarding the same and they asked for a confirmation from your side. The copy of the same has been attached below. I had filed a complaint siting the same and there is still no response. Kindly take immediate action regarding the same and arrange refund at the earliest.

Thanking you,

Dr Binil Isaac Mathew MD, PDCC
Hon Secretary
ISA Kerala State Chapter
Consultant Cardiac Anaesthesiologist
Jubilee Hrudayalaya
Jubilee Mission Medical College Hospital
Thrissur, Kerala, India 680005
Mob : +[protected]
Home: +[protected]

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Update by binilim
Nov 20, 2017 8:06 am EST

Complaint resolved

Resolved

I have received the refund amount.

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8:02 pm EST

Domino's Pizza dominos jacksonville alabama 5860

My husband called and got prices for pizza. Later, He called and order a pizza. He order extra cheese and half pepperoni. When he got the pizza home, it had pepperoni on the whole pizza, not only that but the charged us $14.81 instead of the $8.99 (plus tax) quotoed. He called and talked to them. They said all they can do is remake it if we brought it back. We are 15-20 minutes from Jacksonville so for us to bring it back would have been 30-40 minutes and extra gas for their mistake. I called back to talk with a manager. I asked how much a medium deep pizza is...He hatefully said that he had already talked to a man about how much the pizza was. I had never ever said who I was or why I was calling. He just assumed that he knew. What if I had been a "different" customer, how does that make your company look. I told him that we had already called and been quoted a price. He said that you have to ask for the discount. I explained to him that we have never had to do that with the Oxford location and have never had these kind of problems when I have dealt with the Oxford location. As a matter of fact, I have never had this type problem with any pizza restaurant. Sure, some have mess up our orders but they have always make it right...and not at our expense. The manager was hateful and had no concern for our circumstances. I mean was I really suppose take the food off my three year old plate to bring back because I don't like pepperoni!?!?! I am suppose to tell my three year old that she has to wait thrity minutes to an hour to eat her dinner. I was really and true upset with how this manager handle this situation. I have never been spoken to or treated as bad as this manager treated us.

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5:10 pm EST
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Domino's Pizza missing items

Store 1105 nw 22 Ave in Miami, Florida is where we order from 2 times a month. The past 4-5 orders have been missing the sauces that I pay extra for. Once we receive the order we realize they are missing and it takes any where from 1-3 hours to actually get the sauces delivered. Today 11/19 I decided to not only order online but I called the store as well and reminded them to check my order before it left the store. They assured me that the sauces would be included but they were not for the 5th time. This is a problem that continues to happen, when I call the manager doesn't even get the phone she passed her message along to me through her employees. I understand a mistake can happen but it happens 5 times consecutively then it's more than a mistake it's complete incompetence and lack of management. I want a return call from someone in corporate because at this point it's ridiculous.

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pobarjenkins
Minneapolis, US
Nov 20, 2017 12:28 pm EST
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You'll have to contact Domino's directly for assistance. This is a public consumer complaints board and they will most likely not see your complaint here.

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4:53 pm EST

Domino's Pizza food pizza delivery

Horrible food ordered online. Pizza was cold and hard. Cinnamon bites were just balls of bread and all the sugar/cinnamon was at bottom of the box. Called the store and they refused to accept my comments with a bunch of excuses. The person on phone was very rude and told me that is just that way it is!
Location:
17425 Highway 99
Ste G
Lynnwood, WA 98037

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1:45 pm EST
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Domino's Pizza brooklyn style pizza/ parmesan bites

I placed a mobile order on the dominos app for delivery from the Watertown CT store that cost $33 and I was highly dissatisfied. I ordered a large pizza half red pepper and pepperoni pizza and it tasted so bad I literally did not even finish my slice and same with the parmesan bites, and now I'm pissed off cause I just spent $33 on Dominos and it sucked.

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pobarjenkins
Minneapolis, US
Nov 20, 2017 2:05 pm EST
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Did you bring it back to the restaurant of purchase along with your receipt? They should be able to offer you a replacement or refund.

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M
12:07 am EST

Domino's Pizza pizza

This is about the third time I receive a pizza that hardly has cheese or chicken. Not even half the pizza has cheese and only 3 pieces of chicken on the whole pizza. I've never been satisfied with their service. All i eat is just bread, not how a pizza is suppose to be. I also get my pizza from the same spot hoping for them to reach my satfiaction, but they never have.

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9:46 pm EST
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Domino's Pizza pizza

Call my order in im in Memphis tn not sure if im emailing correct place however placed order 2 meat and half supreme extra cheese and banana peppers order of wings and soda never received call and was being told order was on the way which took an hour waited another 30 mins calked back and store was closed if i had known i could've went some where else your help in this matter would be greatly appreciated i travel a lot and you can email me regarding this matter and i know Dominos take pride in their customers

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2:42 pm EST

Domino's Pizza manager is rude

I ordered three box of pizza a box of wings and a box of pasta and 2 two liters of coke and give the customer service rep the address and he took down the wrong phone number and did not verify the phone number and when I called the store to resolved the issue the manager that I spoke with was rude and refused to resolved the issue I'm never ordering from dominos again bad experience

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Austin eggen
, US
Jun 17, 2020 4:46 am EDT

Just gotta cook some steak and potatoes https://youtu.be/pydyGAqR11Y

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11:33 pm EST

Domino's Pizza an extremely poor pizza

I ordered a pizza on Sunday 11/12/17. I believe the order number was #126. I got the white pizza and it was really freaking dry, huge bubbles and just plain bad. I mean the bacon was popping off since there was no sauce to hold it and only two slices on the right side of the pie were okay. I reached out to them that night, then two more additional times to complain and I haven't heard one word back. I used my hard earned money for this! I work so hard and don't get to have burgers or pizza often at all; I was 402 lbs and now I'm 270 and food like this only gets to happen once a week due to my lifestyle change. I chose Dominoes and they provided me a less than average pizza but then shove my complaint under the rug - not even an apology. I attached a picture, though taken with an inferior phone (mine was being fixed) you can see the difference between the two slices I mentioned and the rest of the pizza. I have gone on the site and praised the workers there for a superior job on some pizzas they provided me and my buddies and they thanked me when I walked into the store the next time but now that I have complained, I don't even get the decency of recognition. To pay for services and get inferior product is bad but to be blatantly ignored as well is infuriating! It is just pizza I know but the principle is one that cannot be ignored. I praised you for your awesome service you should square up and admit when you dropped the ball. Social media is my next step if this is not handled. In the beginning, for resolution, I would have been okay with a small discount for my next order but since I'm being ignored now, resolution for me would be free pizza and additional discount/free perks for desserts and the like. I hate being this guy but I paid money.

Do the right thing

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11:58 am EST
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Domino's Pizza the time it took for my order to be delivered.

I ordered at 7:17 pm . I called an hour and a half later and they told me it was on the way . I called again at 9:20pm just for them to tell me that my order was in the oven . I did not receive my order until 9:33pm . No explanation was given and nobody was apologetic in any way . According to the person I was on the phone with, they were understaffed .

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Update by Stayc1521
Nov 17, 2017 9:37 pm EST

I did call to speak someone and they told me at 9:15 that my order was just now coming out the oven!

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8:28 pm EST

Domino's Pizza found a piece of meat in delivered pizza

Date of the incidence: 11/16/2017
Client number: [protected]
Full description of the incidence: I ordered two medium size pizza (alfredo sauce, spinach, feta cheese) along with one diet coke. We found a small piece of meat in pizza. We are vegetarian and the pizza was not consumed.
Desirable resolution of your complain: I had taken a picture of pizza having some piece and can show if required. Don't know whether to ask for the refund? I know it's a hard work dominos workers do to prepare the pizza and deliver that. But then I think the pizza is useless. Its upto you that you review the case.

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pobarjenkins
Minneapolis, US
Nov 17, 2017 3:30 am EST
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You will want to contact the location directly as they will most likely not see your complaint here.

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2:17 pm EST
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Domino's Pizza my pizza

On Thursday Nov. 16, 2017 at 12:48pm, client #395120 for $10.89. I would have sent a picture but I don't know how. I ordered a $7.99 3 topping large pizza with extra cheese. My toppings were Ham, Bacon, Jalapeno Peppers and Provolone cheese as an extra topping.
The presence of cheese was barely there! You couldn't find the cheese on this pizza! There was hardly any cheese on this pizza! I paid for a topping of cheese and extra cheese and there was no cheese on this pizza! I called the manager of the Franklin, LA store to complain and his only comments were that he made my pizza and the toppings were on it. I purchased this same pizza a week ago and it was the best pizza I have had in a long time but I can guarantee with service and attitude from your manager at this store I will not purchase another pizza and will let everyone I know what service and attitude I received from your store and manager in Franklin, LA! The only resolution that would have made me happy was a refund because I refuse to have someone spit on my pizza because I complained! With the attitude from this manager if he doesn't like his job and doesn't want to be there to provide quality service he should find him another job where he doesn't have to deal with people!

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pobarjenkins
Minneapolis, US
Nov 16, 2017 4:01 pm EST
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Typically they can only refund you if you return the pizza to the store. You could try bringing your picture along with you receipt to the location, but they may no longer be able to refund you if you no longer have the food.

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5:38 pm EST
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Domino's Pizza multiple charges transaction

On Monday, November 23, 2017 my son tried to place an order by phone to the Dominos Pizza (9053) located in East Grenville, PA, because he is in a boarding school he forgot the zip code of the debit card, after 3 times he decided to cancel the order but when I saw my bank account I had three charges for different amounts. If he cancel the order why this happened, it is not supposed to be any charges at all.

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Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

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Contact Domino's Pizza customer service

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

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