Domino's Pizza
reviews and complaints

I ordered a pizza on December 1st at 7:09 and was quoted delivery time of 78-89 minutes. At 9:09, 120 minutes later the pizza was not here. I called the store. I was on hold for over 20 minutes and once they answered, I was told it has not been made yet and it would be 1-2 more hours. What! She acted like that was no big deal. I decided to cancel the order and was told that I would be refunded in 3-5 business days. I also told her this was awful customer service! I ordered dinner for my family around 7, expecting to have it around 830ish. Instead I'm told my family's dinner won't be here until after 10 or 11. Not acceptable. A phone call to let me know would have been fantastic. Now we're starving and stuck without dinner, scrambling around at 10 pm to feed my family. Very dissatisfied Domino's! Unacceptable customer service!

Ordered online from Cypress Garden Road Winter Haven Florida. Picked up shortly after 5:00 pm. Burnt Deluxe Large pizza and mushy chicken wings, both items disgusting and ended in garbage at a cost of $17.00 and some change.This is my second letter sent to your company for the first one nobody took the time to reply My wife went to Domino's on Cypress Garden Road last evening and picked up a Deluxe pizza and an order chicken wings. This pizza was burnt no cheese and crust not even able to bite into . This was not the pizza that is advertise on TV. I will never order on line again. . The wings were like mush and again not able to eat Hopefully. this gets to the correct person and I do get a reply.

Order is not delivered in 30 minutes.i am placed my order 1:04 .but delivered time is 1:38 minutes.i am call the store but shift manager Deepti said me I am not give you a 30 minutes service and delivery boy and staff behaviour reudaly and manager is not prepare me a guest he is tolerated me.please resolve my concern dominos team.please your staff is not good manager Deepti also.How did the team become when the manager did this?The way to talk about karisma and Deepika was not right and driver also.i am frustrated.
My name-Deepak Singh
Mobile no-[protected]

On November 17th, 2018 I placed an order 1:47pm. I found myself calling the store (3025 3rd Ave
Bronx, NY 10455) at 6:21pm asking about my order. Someone picked up my call and when I expressed my concerns someone hung up on me. As I'm writing this complaint my order still have not arrived. I need a store credit or something for my 5 hour wait. Order # 944920.

I ordered an xl pizza and it was horrible and dry (ordered extra sauce) 3 slices had feta (I ordered feta whole pizza) bacon only in centre no extra cheese and horrible bubbles all over! I love this product however if I wanted bad pizza I'd order from the pizza store next door to my house! Very disappointed with the quality! My purchase was from the Eagle Street location in Cambridge Ontario

The Dominoes located at 355 Valley Road West Orange NJ 07052
11/12/2018
Order #117
Store #3986
I placed at order at 12:56 am and was told that my delivery would be made within 26-46 minutes. While watching the tracking logo that Dominoes offers on the website I noticed that no updates were being processed. My card had already been charged for the order so I proceeded to call the number provided to check on my order. The call went directly to voicemail saying that the location was now closed and it was after normal business hours. I then decided to refresh the tracker page just to make sure my order was still being made, just to make sure, and to my surprise the tracker now went blank. I waited around for an hour thinking maybe the delivery would be made and no bell ring, no knock at the door, i even found myself having to peek out the window every five minutes. No order EVER arrived. It is not the day after, 11/13/2018 and I had to personally call the store to ask what happened. No email, no call to let me know the order was cancelled, didn't go through nothing. The woman who picked up the call tried to tell me i input the wrong contact number and that's why the delivery wasn't placed and she couldnt pull up my order. I guess that was her way of trying to get out of their mistake not knowing that i had my confirmation email as well as my order number and once she realized that she quickly changed her response. How unprofessional do you have to be or maybe I should say how much of a fraud company is this that you would charge someone for food and make no attempt to rectify not making the delivery at all. She had absolutely no remorse in her voice and didn't apologize once for their mistake. I am absolutely disgusted and I want a refund for the food I never received.

Jesus is repeatedly unprofessional. Several months ago, I went to pick up my pizza and had to park down the street because there was a car parked illegally backwards in the diagonal parking in front of the store, taking up two spaces. As I walked by, it was Jesus sitting in the car. Blasting rap music and singing out the window while smoking of some sort. Why do his customers have to walk 1/2 a block to get pizza because he is parked on his break in the front two spots, illegally! On another occasion, I went in to pick up a pizza and he was running around squirting his employees with a water gun. He then proceeded to stare at me and make winky faces to other male employees while I waited for my pizza, though he did not know I saw. He wears his dominos shirts around Batavia everywhere he goes, and if this behavior continues outside his store, it does not look good for him to be repping the company. On his personal Facebook page, he has several disturbing pictures. One of which is him shirtless and sweaty standing inside the company's industrial cooler/freezer. In another photo, he is posing shirtless inside the store along the wallpapered wall with all the dominos designs in it, with the keys to the store around his arm. Why is this man shirtless so often inside a store, let alone sweaty and in the cooler with the food! Not to mention, he is now openly dating another manager Kaylee, at the store. Rumor has it she was married and had a kid, but cheated on her husband with Jesus and now she is 7 months pregnant with their kid. This is information going around Batavia that random citizens are talking about. A manager of a store should not have so much controversy and drama surrounding him. The town of Batavia should not know what is going on in his life. Unprofessional and disgusting to say the least.

Was insulted and demeaned by the service of an employee named Mr. VIJITH VIJAYAN, in the new Dominos opened in Falaj, Sohar, Oman. When paid exact change, the employee proceeded to insult and mock the customer. The employee also had no respect to the customer, and was extremely rude and proceeded to ignore my order at many times. Extremely disappointed.

11/2/2018 Dominos Uniondale New York

Well, let me start with this, Dominos fails to tell the customers that when the order with a credit card they have to show ID at the time of deliver. Well, the delivery man Aziz came and had me sign the receipt, but then wanted ID for the credit card. Why did you have me sign the receipt first dummy? Anyway when I didn't have my ID because I had tow walk out of my apartment and walk through the security doors to go down stairs because his lazy [censored] doesn't come to the door, so I'm not thinking of ID. Well, Aziz refused to give me my pizza and I had to get in my car and go to the store to pick it up. Aziz was very nasty and very rude, He was yelling at me in front of my apartment building. How dare he! Domino's you have some explaining you do about the people you hire how rude arrogant and nasty they are, holding people's food for ransom if they fail to show ID after a credit card purchase. I have been ordering from Dominos as long as I can remember. I work hard for my money and I will take my pizza purchases elsewhere like Pizza Hut and as long as I live I will never order from you again. I think the resolution I would like for this store to be on notice, and for them to get reprimanded for it and the delivery drivers that they hire. I never in my life been disrespected this bad. very bad customer service.

At 4:45pm on October 31st I ordered online a large pizza and cinnasticks from the location on Prairie Ave in Port Coquitlam, for carry out. Around 20 minutes later I went to the location to pick up my pizza. There was a large line up. The staff were really busy and far behind on the orders. To be fair, they were all working hard to keep up. I do not have complaints about the staff as they worked hard and probably put up with a lot of abuse from frustrated customers. However, on the screen displaying names and status of order and ready time, I found my name. Under order status it said "being made" and under time it said "7 minutes." I thought since it was only 7 minutes I would wait. However, after waiting for 5 minutes I made a phone call. I was on the phone for 8 minutes and my wait time did not change from 7 minutes. After waiting in the store for 35 minutes, without my time changing from 7 minutes, I went to the counter to ask if there was a mistake and where my order was. The girl checked for me and said my order hadn't even been made yet. She explained they were busy. I asked to change it to delivery so that I didn't I have to continue waiting and I wasn't going to leave and come back. I had to pay an extra $3.99 plus a $2 tip for delivery after waiting for so long. If the screen had said an accurate time and not just 7 minutes I wouldn't have waited so long. At 7:00pm my pizza and cinnastix finally arrive. Over 2 hours after I ordered it. I am extremely disappointed and annoyed to find my food cold. I live just up the street from the location. Literally, a minute away. Why, then, was my food cold? After waiting over two hours for food and then finding it cold, I am extremely disappointed with Dominos pizza. I definitely am requesting, if not a full refund, then at least a free pizza. I have been a customer of the Dominos on Prairie Ave since it opened and I have never been so disappointed in their service. My email is [protected]@hotmail.com

We placed on online order with Dominos pizza at the Olive Street location in downtown Los Angeles on 10/30/2018. We received confirmation that our order would be delivered between 1130/1145am on 10/31/2018. At 12pm on Oct 31st we had received the pizza. We called the location a a girl there said they didn't have our order then we proceeded to tel them that was Incorrect because we had the confirmation printed out, then she then tells us that we put the wrong floor number which was a lie because the correct floor number was on our confirmation sheet. She then reels us we couldn't get our order till after 1pm we said fine we will just wait. Come around that time our order never came. We called back and this time asked for a manager and tre manager gets on the phone and then just hung up on us. We called back a few more times and the store would pick up and hang up on us deliberately. We were having an office function and never got the pizza order. We were more than enough nice and accommodating with the workers there but we were treated poorly. Management and staff were very unprofessional and this needs be addressed. I will continue to press this issue until i hear back from Dominos! This type of service is totally unacceptable and you guys really need to reconsider what type people you hire for your company!

Thank you.

I place an online order to my work at chevron gas station, nd it keep getting canceled for 3 night in a raw, throw the manegar at this location saying we stop taking online order at 11:30
Even my order was placed at 11:25 pm
Don't know why is that
Nd why so online saying 12 am to place order,
Nd another night he said he do not deliver to apartments after sun go down

I had put in a order on Saturday it came out to 34.85 I waited 2 in a half hours for my order I spoke to the supervisor name Joyce I was told they would credit me my money so next time I order I'll have credit ur supervisor lied to me there's no credit on my account my number is [protected] this store has terrible service I would like my credit that I was told I was gonna receive

Hello, My name is: Misti Strickland, I have ordered food from Dominos for YEARS and NEVER had a problem until last night. I used the Android APP and ordered my sandwiches (see below). IL ALWAYS have to call and ask the Store to make my sandwiches WELL DONE and ADD Jalapeños . So I: did that last night and a gentleman stated he would add this to the order. Again I have done this EXACT process for YEARS. Because unfortunately your APP DOES NOT give the option to ADD Jal's to the sandwiches (Please Fix) or ADD addt'l notes: WELL DONE.
So I got my food tip'd the delivery driver and proceeded to open my 2 sandwiches and they DID NOT have Jalapeños Nor were they WELL DONE. So I called the store:5371 S Broadway Ave--[protected] and Joey-THE STORE MANAGER BLUNTLY told me they CANNOT ADD toppings to the Sandwiches? When did this start? I should be able to ADD ANYTHING I want on the FOOD I am PAYING FOR. He was VERY RUDE and stated they would NOT ADD any topping on my food and that he would speak with whomever had told me they would ADD the Jal's.
Please reply and let me know if Dominos APPROVES of this practice. #1 rude manager and NO CUSTOMER Service skills WHAT SO EVER? P

Customer Information
Name on Order: Misti Strickland
Delivery Address: 5348 OLD JACKSONVILLE HWY 1503, TYLER, TX [protected]
Callback Phone #: [protected]
Your Domino's Store (6438): 5371 South Broadway Tyler TX 75703 | [protected]
Delivery Time: Approximately 22-32 minutes
Order Details
Order #: 414003
Date: 10/29/2018 10:54PM
The following order is being delivered hot and fresh to your door:

Quantity Description Amount
1
2-Liter Sprite®

$2.89
2
Chicken Bacon Ranch Sandwich
Options: Cheese, Premium Chicken, Bacon, Sliced Provolone, Ranch Dressing

$11.98

Coupon Used: Choose any 2 or more; Medium 2-Topping Pizza, Bread Twists, Salad, Marbled Cookie Brownie, Specialty Chicken, Oven Baked Sandwich, Stuffed Cheesy Bread, 8-Piece Boneless Chicken, or Pasta in a Dish for $5.99 each.
Food & Bev Total: $14.87
Tax: $1.47
Bottle Deposit: $0.00
Delivery Charge: $2.99
Total: $19.33
Piece of the Pie Rewards™
10 Rewards Points for an order of $10 or more. Points typically become available after 48 hours and remain in pending status until that point. Visit your Pizza Profile to track your points.
Payment Details -- Payment Method: Credit Card $19.33

Called to order a pizza I am. Lind and one I and could not see the correct CV in number on my card they ran my credit card seven times and would not reset their computer I called my credit card company 10 minutes away clothes and they refuse to run my car it was my birthday and I want to pieces to celebrate with my friends due to this misunderstanding I was not able to have pizza for my birthday now I will tell 600 of my friends that work for a church for the king of King of Christ how about the poor service of your company I don't deserve this and then I asked to speak to the manager and and she said she was the manager and I asked to speak to the district manager and she was very rude and abrupt and abrasive with her comments to me that she didn't care if I got pizza or not and it was my fault that my card did not go through when actually it was her fault for not resetting her computer system so my car wouldn't go through because I called my bank to make sure it wasn't my card Natalie this I will tell all of my friends to never buy pizza from the store ever again poor service the managers should be fired for her abrupt and abrasive comments she could've cared less that I needed a pizza for my birthday I won't shop or ask anyone to buy pizzas from there ever again Maybe you should send me at least three months of free pizzas before I even consider buying a pizza from there again I am sorry but your business sucks

I am writing in regards to the price of my pizza that I usually order when my family gets dominos. I love pizza and would hate to have to go without it, but it can be hard because I'm vegan. I know I am the one causing this problem, because my order is so specific, but there is limited options when it comes to ordering out. When I order from dominos, I get the thin crust, original sauce, peppers, onions, olives, and banana peppers. This order comes out to a total of $17! I do not order meat or cheese on my pizza, so my question is why so expensive? Of I do not have a coupon to use I cannot afford to order dominos ever, because for what I get, it's too much money. I am disappointed that you can get a regular pizza for half the price as one without the expensive stuff (meat and cheese) on it. Please consider making changes, because I love your pizza, it's just not worth it.

The pizza came with the wrong toppings afterwards called the store and they were very rude calling me a liar then they said they can't do anything so I said I was going to complain so afterwards they said they send me a pizza only if we return the other pizza I'm very unsatisfied with this they also were very rude can you please do something about this

quantico virginia dominos

this is a reoccurring problem. we always ask for no garlic on our online and over the phone orders not one time has it been honored and upon arrival we check with and always have to send the pizza back with the delivery driver to shop to be re made. these are already an hr since ordered to now we have to wait another 30 minutes. we have been in the store talked with the managers and still the staff does not take instructions from their customers seriously. it is beyond frustrating. on top of that multiple times we have waited in access of 2 hrs for our pizza only to call an find out they forgot to make it. i think a call from corporate should be placed to whom ever runs this establishment because their customers are not happy. the only reason it is in business is because it is on base and convenient. horrible service.

A month ago we ordered 4 pizzas and after we got home from picking them up we opened 2 of them they only had baked dough. No sauce, cheese, toppings so we called and very politely told them the situation they credited two large to the account. Then when we called recently to redeem the "general manager" yelled saying we're blavk listed frm ordering so I drove to the store to see why he informed me it's because we complained and were just trying to get free pizza after him yelling at me in front of other customers he said he would credit the two pizzas this time but not to ever call and order again. I told him I didn't feel comfortable ordering anything now afraid they would spit or tamper with the food and to that he shrugged his shoulders and said so knowing that do you still wanna order

I have made an order today. From Dominos, Perak Road brach, Penang. The rider called me as soon as he reached my apartment. called me & ask me to go down pick up my order. Reason being he would get complaint for coming up by asking scanner from the guard house down there. I told him this wasnt my first time making any purchase from dominos. I was explaining to him on the phone, and next he hung up on me the next minute. A few minute after, i get another call(i believed it is from his manager) saying he is waiting for me to pick my purchase myself. after explaining same. The manager told me he would get his rider to deliver my purchase at my door step. Surprisingly after few minutes the rider came up infront of my door, and asked in a very rude manner who was the one who complaint he hung up the phone. He also refused he did so. But blaming it on me saying i hung up the phone. Im trully shocked with his behaviour. He was very rude towards the customer. It was a shame for employing such unethical staff. Normally they would get the scanner for the lift from the guard house. If i were to go down n pick my order myself, i might as well run down the store to purchase myself. why would i trouble myself to go for online delivery? I have been making numerous purchases before., but i must say i an very disappointed being treated such by your staff. I would like to include your staff's phone number here too for your perusal. h/p num: +[protected]