The complaint has been investigated and
resolved to the customer's satisfactionResolved Dominic's Fine Jewelry — Ruined watch
resolved to the customer's satisfaction
I brought my Speidel watch in for a new battery. They replaced the battery for a$5 charge and within a few hours of returning home, my watch steamed and began holding moisture under the crystal. I had not immersed it or done anything rough. Nothing like this had happened the whole time I wore the watch until the battery was replaced. I returned to the store on the 24th of March and was told by Dominic himself that he was not responsible, or to quote "mam, I'm not the one who got it wet". He offered to send it back to Speidel (at my own cost), when I didn't think that was fair, I asked for a refund of the battery and all he would offer was a $5 store credit. As the hands of the watch rusted and seized in those few days, I can no longer use what was until they "repaired it" a perfectly good watch. Kinda feel like I went to the hospital for stiches and ended up with a heart attack!!!