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1.6 13 Reviews

Dometic Group Complaints Summary

2 Resolved
11 Unresolved
Our verdict: With Dometic Group's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dometic Group reviews & complaints 13

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11:28 am EST
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Dometic Group RV refrigerator

The refrigerator was installed as a replacment and hasn't worked properly since it was installed. The main door was warped and the metal coils inside the refrigerator started freezing up after 2 weeks and had to be defrosted every 2 weeks or sooner. Then it started freezing and defrosting on its own. My RV repair person contacted Dometic with the situation about the warped door and had to make several contacts to get a response. Then it started freezing inside and he brought that to their attention. I have had this refrigerator for close to 6 months and have yet to receive a new door as Dometic is giving excuses of delayed receipt of a door because it is made in Mexico. But they are able to provide refrigerators to dealers. When the freezing started the excuse was they wanted to see if the door was the problem before they replaced the refrigerator itself. My problem is I am still having to defrost it when it doesn't defrost itself and my concern tis hat other parts of the refrigerator are going to fail due to this problem. My repair company is Brute Mobile RV out of Jarrell Texas.

Desired outcome: I want this problem resolved if a door fixes it and there are no other issues with the refrigerator (since they are expensive and I am a senior who hasn't got unlimited financial resources)

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Dometic Group Domestic customer service

I will add my opinion of the "customer service" Dometic provides -- it does not exist. I have had to call in to their customer support center three times in the last month over issues with a Dometic awning and wind sensor. In addition to that I have written two emails in the last month both of which took over a week to get a response. I should say non-response because their answer did not address my issues. When I called into their support center I spent well over an hour on hold each time. The first call got me no where and the second call I talked to a nice young lady who was trying to help. That is until I heard the dreaded words, "take some pictures and email them to us." Notice I did not say email them to me because apparently Dometic makes no attempt to create service tickets. Well I had no choice so I took the images and sent them off and it has now been 8 days since I sent them.

I have been Rving over 30 years and I can say without hesitation that Dometic makes no attempt to create happy customers or keep their customers happy when issues develop. You are literally on your own. No reputable company that says they care about customer service would leave a customer waiting on the phone over an hour. None would put you back through the same ordeal if you have to follow-up on that call. There are no case numbers--they simply answer the phone if you are brave enough to wait on hold.

I do not blame the customer support personnel--it is squarely on the shoulders of management that allows such a system to exist. Their email response is epic--you will wait at least a week if not more for a response but you will get an immediate automatic reply:

"Dear Valued Dometic Customer, we are experiencing higher than normal email volume which is causing a delay in our response. We appreciate your patience as we work through this time."

RV manufacturers need to put an end to their crap by insisting that they set up a quality support system if they put Dometic equipment in the RV. I challenge any responsible manager at Dometic to reply to this email and give me and others a way to get our problems resolved.

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Dometic Group dometic model cfx-75 dzw auto fridge

To whom it may concern,

Please review the letter below and respond with answers on how to deal with the US branch of your company who are hiding many defective issues from their customers pertaining to the failures of the above unit and are not willing to resolve the situation or address my many concerns. They are close to committing fraud by trying to hide the many defective issues of this unit instead of repairing them or if they are not able to, then to remove this unit from the marketplace.. I believe your companies offices all over the world should be concerned by the actions of the American branch and deal with them before they damage other branches of Domestic worldwide.

I have provided copies of different emails showing some of the issues encountered in testing this unit and the US company acknowledging that there are issues but then when they realized that it could not be repaired tried to ignore these issues and my concerns and denied proper compensation for the cost of the unit, the losses in returning the second unit and additional costs that were incurred.

The Microsoft Word letter below with its attached documentation will be sent worldwide to more and more locations until there is a resolution to my satisfaction of this matter. All blogs and sites dealing with Dometic customer issues are being contacted in writing for worldwide consumption and review. The US branch has still not replaced or refunded the unit I bought which constitutes fraud on their part and will be dealt with through the Attorney General of their state.

Yours Sincerely,

To whom it may concern,

I purchased two Dometic auto refrigerator coolers Model CFX75DZW from a Canadian dealer on July 30, 2018. Immediately after opening the first box I discovered that the first unit was leaking oil and the fan motor was making a lot of noise. The second unit had one of the same issues as the first unit in that the fan motor made the same amount of noise. The second unit was returned and the dealer took off a restocking charge of $125.00 because Dometic USA refused to cover this restocking charge. The amount paid for the two units was $2, 450.00 including all taxes.

I contacted Dometic USA and told them I liked the Model CFX75DZW and to send me a replacement unit that worked. They sent an additional two units and both leaked oil. The dates they were sent were August 13, 2018 and September 27, 2018. I sent Dometic USA photos and video of the issues with all the units they sent, and asked them to test a unit that did not have these issues. The stated that they had tested the units that they replaced but when I opened the boxes both were coated with oil which I provided photos proving that they leaked.

I also spoke to Crystyl Miller Head Supervisor of Quality Control and RJ head technician for Dometic USA. Both had no answers on how to resolve the problems and tried to ignore the issues and deny any liability.

I then dealt with Judy Schutz director of customer service who took a position that they would refund part of the amount spent with a different currency that it was purchases with. I refused to accept any refund and insisted they find a unit that worked as I liked the unit because it would refrigerate and freeze at the same time and couldn't find another unit by a different manufacture that was able to do this. She refused to do this and stated she would only offer a refund but would not replace the unit.

I made it very clear to her that what I was able to conclude by her position was that all Dometic units with that model number leaked or had other issues and Dometic was trying to hide this information and therefore was afraid to provide another defective unit as they knew it would be.

This is fraud and will be dealt with by contacting the Attorney General for the state of Indiana, the Justice Department of the US Federal Government and have Dometic investigated for selling units that they know are defective. Further social media will be used to the furthest extent to provide this information worldwide in many languages to the public for them to decide if they want to do any further business with your company.

Until the time of this letter I have not received any refund of the products in Canadian dollars and based on the company's decision I will not. I made it clear that I wanted a replacement unit that worked but that has been refused numerous times. As an alternative I asked that the full refund be issued in Canadian dollars with all the additional cost that I incurred that also was refused. I am surprised that a company your size with branches all over the world hires staff that would participate in fraudulent activities. I leave it up to your management to deal with your US head office staff and do what is necessary to make sure no other customer goes through this abuse and illegal activities.

I have at my disposal more documentation that can be provided but I believe what I have sent clearly provides what has transpired and the only remedy that can be had before it becomes public. Your company has not offered a full refund in Canadian currency for the unit, the restocking charge of $125.00, the costs of returning the unit three times and the time spent trying to resolve this matter. The more time I spent trying to resolve this matter the more my costs will rise. Under State and Federal laws this is considered fraud and theft and it will be pursued on those grounds.

I will give this matter time to resolve to my satisfaction until April 15, 2019 and then start further action as stated.

Your Sincerely,

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Is Dometic Group legit?

Our verdict: Complaints Board's thorough examination reveals Dometic Group as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, Dometic Group stands out for its commitment to quality and security. Clients considering Dometic Group should delve into its customer service record to gauge compatibility with their expectations.

Dometic Group earns 91% level of Trustworthiness

Perfect Trust Endorsement: Dometic Group achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Dometic Group. The company provides a physical address, 30 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Dometic Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Dometic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dometic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dometic Group as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Dometic Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Dometic.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Dometic Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Dometic Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Dometic Group power awning

Not one to complain, but bought a new Coachmen travel trailer in June 2017. Spent maybe 25 days total in the trailer between 2017 and June 2018. August 2018 the power awning manufactured by Dometic stops operating (model# 916FT14.501UL). Note that this awning has only been operated maybe 10 times in the past year. The dealer determined that the awning likely has a bad motor, but of course not covered under warranty. Called Coachmen, they say contact Dometic. Attempted to contact Dometic customer service multiple times via online request, with zero response. Called product support and after a 15 min wait to speak to someone, I was told "well if you would have brought it in earlier maybe there was something they could have done, sorry!". The estimated cost to repair was ~$700. Dometic offered nothing... no replacement, no discount on the part, no apology, nothing. Its sad for a company like Dometic to think that this is "standing behind their products". Will think twice about purchasing anything from Dometic or any product/brand that uses Dometic as a supplier (i.e. Coachmen).

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Dometic Group dometic 5th wheel air conditioner

Email below sent 6/21 to Dometic. They will not cover the unit. Poor service both of our units broke within 2 years, brand new camper. Now we should pay $1027.00 for a new one. We would like a new unit installed at no cost! Please help!

We are having major issues with our Dometic AC units on our 5th wheel RV. We ordered a 2016 Sierra by Forest River 371REBH in February of 2015 for delivery April 18th to our campsite Westward HO Glenbeulah WI. We ordered from QuietWoods in Sturgeon Bay WI. The package came with 1 Dometic AC unit in the lower (living room) area. We purchased an additional Dometic unit for the bedroom when we ordered so it would be installed during manufacturing. We have had nothing but troubles with both units. Last year the unit in the lower (living room) area died on us. We had Quietwoods come out and the unit was junk. Compressor was shot and not putting out enough voltage. We were able to get that unit replaced by Dometic. This year, the 1st hot day of the season we turned on the units and the unit in the bedroom didn't work. Blew out warm air. Quietwoods came again ($100.00 service call) Same issue as the other one. The compressor shot. Only putting out 6 volts and should be 12 or 13 volts. Unit is junk! Quietwoods told us it would not be covered, said the warranty had passed and would cost us $1067.00 to replace.

This is outrageous. We spent a lot of money for a new RV and the AC units only last 1 or 2 years? And, for both of them to be junk. We hardly ever use the air conditioners. We are only there from April - October when the park closes. And, we don't have that many extreme hot days where we need to use the AC .

There has to be a quality issue going on with these units for them to both break. What can you do for us? We would like the unit replaced at no cost as it is new and hardly used. The broken unit should then be sent to your Quality department and figure out why the compressors keep breaking on these units. It was bad enough to have 1 break last year, but then to have the 2nd unit break that is unacceptable and poor quality.

Below is the information for the unit. This may help you determine if you had issues with the same manufacturing dates/serial

Manufacturing # B57915.711J0
Serial # [protected]
Product# [protected]
SKU# [protected]

Jill & John Pelnar
313 S Pershing St
Howards Grove WI
[protected] - Jill cell
[protected]- John cell

Below is the reply I received 1 week after I sent email:

Jill,

I do apologize for the frustration. The refrigerator would have came with a 2 year warranty starting from date of purchase. Due to the fact that you are 1 year and 2 months out of warranty, Dometic is not able to cover the repair under warranty at this time.

Sarah

CustomerSupportCenter
Phone [protected]
[protected]@dometic.com
Dometic North America
dometic.com

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Dometic Group dometic toilet

Had a leaking toilet while traveling. Had a rv repair person come out & diagnose it, which was a seal between the bowl & the stool. Dometic said they don't replace the seal they just replace the whole toilet. So rv person ordered toilet & came out to r & r. This is a 6 month old trailer & is under warranty, they will not cover the service charge or labor. What a rip off this is, what good is a warranty if they will not cover it? Even speaking with a supervisor he just kept saying we only cover 30 minutes, which doesn't cover diagnostic, how would you know what to do to it if you don't check out what the problem is? So no I am out $145. 00 dollars for something that should be covered by the company that manufactures this defective toilet. I am very disappointed that these people wont take care of their customer (me).

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Dometic Group portable fridge

To start with, the portable fridge does not get very cold. Then it breaks a week after the 90 day warranty. Waste of $150. Then you try to call them about it, spend 13 minutes either on hold or being transferred 3 times only to be sent to a voicemail. Customer service... Very shoddy. Will never purchase dometic products again. Overpriced and break right after the warranty ends. Might as well throw your money in the garbage.

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Dometic Group RV Rooftop AC

I have a 2013 5th wheel that came with a non-working Dometic AC. After several months of service calls they finally declared the compressor was bad and gave me a new one in March of 2014. Within 6 weekend uses the new one wasn't cooling either. But since it has been in storage for the winter months we didn't know it wasn't working. Family vacation this summer and we have another new AC at the cost of 200 deductible. Dometic needs to stand behind their products. Our RV repairman said we were his 5th customer of the weekend to have their Dometic AC go bad. Bad run or China made products. We will see if Dometic will reimburse me for the $200 I'm out.

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Vici d
, US
Aug 13, 2019 3:44 pm EDT

We had 3 Dometic AC's put in, 1 then 2 a year later. 1st one works great. the other 2 never did work right, but the repair people kept saying it was this or that, never the same problem twice. They called Dometic while I was there, and I called them too, but they have no records of my calls. In fact, they can only find 1 of my registration/warranty cards. The "current" diagnosis is no freeon... and these are sealed units which cannot have freeon put in... solution (you got it) buy 2 new units. I am beyond my warranty, but I wasn't when the problem was reported to them (which they do not show in their records). I should have written letters, certified, return receipt. I am so angry I even articulate everything you might need to made a decision. But, know this: this is not an honorable company and their products are crap. I've read on several sites that loss of freeon is a problem and they know it because they have replaced some units, but they don't stand behind their units.

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Dometic Group Dometic refrigerator

I bout a used 1997 5th wheel in May of 2015. It had a RM 2852 Dometic refrigerator. We had no idea they had been recalled, as they didn't have our serial number on their list and the previous owners had not received a notice. We had my granddaughter and her husband coming for the Christmas Holidays, so we set the 5th Wheel up for them to stay in. The refrigerator caught fire and totaled the 5th Wheel. ( Thank heavens they were not in it yet.)
I called the Dometic Corp. Recall center in January, after sending all the information they asked for, I was told to leave the RV, as is, until they sent some one to look at it. So it is still sitting in our yard tarpped. That was over four months ago. I just received a call from their insurance company telling me that because of a statute in our state, that says if the refrigerator is over 10 year old, they are not responsible. Even though it is with their recall years. I had someone check the statute. I was told that this did no apply to our case, because Dometic initiated the recall and included our year.

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Dometic Group Defective refrigerator

We purchased a new 5th Wheel 2/12/2011 and have had a Dometic Refrigerator that would not work It retailed for 2600.00 and how the got that high price no one knows. The dealership wanted to test it and to test it again, per Dometic instructions, with no results. Its 4/21 and its still not working, freezer doesn't get cold enough to make ice let alone keep ice cream frozen and the refrigerator temp goes up and down sometimes as high as 50 degrees. Yet the unit is on back order. We are very frustrated to say the least. We have had Dometic products for many years and have always had cooperation from the company if there were any problems at all. It's time that this unit gets replaced and we get the working product we paid plenty for.

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P Oeddddd
, US
Oct 15, 2019 3:01 am EDT

My NEW Dometic had a temperature control that never worked.The frig would be dripping wet inside on a summer day and everything in the frig would be frozen inside on any cooler day. Also the AUTO switching never switched between propane and or electricity.And the electricity mode never ever worked.After 4 years the yellow coolant leaked out one day and rendered the frig useless. Replaced the frig with the exact same model. . The AUTO mod never worked on th.e new frig and the electricity mode never worked just like the orginal frig.The propane mod was the only way to cool the frig and again NO temperature control again like the first frig. thats a lot of wasted money.

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Dometic Group Noisy/requires defrosting weekly

I purchased a 2010 Winnebago Via with a Dometic refrigerator which according to Winnebago was specially designed for this motor home (I doubt that). The unit has a fan "whine" that runs almost 24 hours a day, off and on. Also the freezer frosts over and the temperature drops in the refrigerator portion and food spoils unless you defrost frequently. This last trip it was weekly and I wound up throwing out some food due to spoilage. Dometic says that "the unit was not designed for long term use, afterall people don't live in RV's" and that the reason it frosts up is due to the thin seal on the freezer door. They now refuse to deal with me as I have asked Winneabago to handle it under the warranty. If I knew that I could find a two door unit that would fit without drastic modification I would buy a new one. Oh, one more thing. When you are on the road and purchase something to go in the freezer you must open the slide almost all the way to gain access as it has a single door and the freezer door inside the unit will not open without the slide out.

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Lenny M
, US
Feb 10, 2020 11:12 am EST

I agree Dometic products are of poor quality. I have a Montana 5th wheel with Dometic toilet, that leaks between the toilet and the plastic stool. Dometic says replace the toilet, the seal can not be replaced. I am not happy with Dometic toilets. Will not buy another. I also have 2 Dometic air conditioners and a Dometic thermostat to control the cooling of both air conditioners and the furnace. It is terrible the air conditioners and the furnace sometime come on together to heat and cool at the same time. The air conditioners and the furnace sometimes comes on even when they are turned off. I am throughly disappointed with these Dometic products. My fridge is a Norcold not a Dometic, and it works fine. Glad it is not a Dometic. After seeing all of the unhappy buyers here of Dometic I will never buy any Dometic products again.

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Janie Fortney
Southport, US
Jan 04, 2014 12:28 pm EST

I'm confused from some of the above comments--we just bought a2012 25Q Reyo and have no problem opening the freezer with the slide in.

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VIABG
Phoenix, US
Sep 11, 2011 10:53 pm EDT

Update (September 2011) - I took the vehicle to the dealer in Prescott after having it in storage for several months. I pulled it out of the storage (under an RV cover next to my home) and plugged it into shore power. The refrigerator fan came on and ran 24 hours - it was very very loud. I checked the temperature - the freezer was up to temp, but the refrigerator was HOT. I drove the vehicle to my friends home an hour away and plugged it in again - the fan came on again very loud and ran all night - the temperature was up to normal in the refrigerator, but I did not trust the unit and I definately could not sleep all night in it. I went on a trip through Nevada and Idaho - using coolers to keep my food from spoiling. I then took it back to the dealers and they were able to get it working by replacing the fan, but after all the issues I decided to trade it in. The dealer insisted that Winnebago is a quality manufacturer (could not prove that by me) and did review my options for replacement. I do like the Mercedes drive train and the 16-19 MPG so after looking at the availble vehicles made on that chassis I settled on a View Profile - only problem is that it is the only View using the Dometic refrigerator - so I looked at a 24M they had in stock and will take delivery on next Wednesday. Dometic called and asked if the fan was received at the dealer and if it fixed the noise and constant run problem. I said it was received, but that I could no longer deal with the "cheap" refrigerator/freezer, the tiny sink with plastic faucet (already replaced once) and the tiny stove with no room to put two large pans on at one time. That is not the case with the 24M as it has a large sink and larger two burner stove as well as a Norcold two door refrgerator. I only hope that I do not have the problems I have had with the VIA. Winnebago and Dometic still state that they have not had many complaints about the refrigerator in the VIA. A warning to all those Winnebago supporters - look very closely at the quality - it has gone down hill. Even the new View is using the cheap phoney wood cupboards like are in the VIA. Plastic on all the edges to cover up the phoney wood.

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BJGWIN
Seattle, US
Jun 23, 2011 3:06 pm EDT
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Update - The fan in the refrigerator starting making loud noises when it heat up. Dometic sent the dealership in Prescott instructions on how to replace the fan and how to ensure the seals were properly installed in an attempt to stop the frosting over. I am not holding my breath and the new fan makes the loud noise also. In addition the cheap plastic galley faucet cracked along the seam and leaked water when turned on. That too was replaced. I hope Winnebago will see that they need to take this Lemon off my hands and give me my money back.

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reyo owner
, US
Jun 22, 2011 4:23 pm EDT
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I too have a Reyo, 2011. I am also getting a new refrigerator after problems with the freezer frosting over several times and the inside temp going up to 56 degrees. I had to throw out medication and some food. I had complained about the refrig. to Winnebago and was put in touch with Dometic. I have had engine issues resulting in repairs at Mercedes in AL LA NC FL and Freightliner in CT and FL. Presently I am waiting for several weeks to have an engine part shipped as there are none in USA or Germany available at present. I had the electric motor replaced in the Kwikee steps, need a new range hood fan, have insulation falling on the dash, laminate peeling off a closet door, have great difficulty opening the RV door. I had a window shade replaced, water valve repaired, tv/radio switch repaired, drawers re-installed as there was a gap. And on and on. Unit looks nice but is a nightmare to own. Winnebago refuses to take this lemon back.

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BJGWIN
Seattle, US
Feb 14, 2011 1:20 am EST
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Since I first posted this 2010 Via purchased brand new in March has had the refrigerator replaced once and the new unit had a defective control unit so they used the one off the old one. Just two weeks ago the hinges on the freezer door broke - cheap plastic. Dometic makes the refrigerator just for the Via and Reyo - they don't even show it on their website any longer. Winnebago has advised that the same refrigerator is in the 2011 and will be in the 2012 when they come out. In addition to the refrigerator I have had the TV replaced, the inverter, the converter, the slide control unit, two water leaks in the bathroom, a rewiring on the relay under the driver's seat, and the LNB on the satellite dish. The wiring on the TV had to be replaced to let the satellite signal get to the TV. The finish work done at the time it was made were very poor and it still has defects on the door which has had to be adjusted more than five times. The awning was mounted incorrectly at the factory and wound up damaging the outer seal. One thing that has not been fixed is the sparking sound that comes out of the cold air return under the closet when the hot water heater is left on 110 after about 30 minutes to an hour. Just yesterday I went to leave the RV park and the slide would not go in. A repairman jury rigged a direct wire to the battery and got me on the road, but that was after it took almost an hour to locate the motors (one under the storage unit at the head of the bead and the other under the bed accessed by removing the sliding mattress and taking out about 30 screws to access the second motor. A Camping World executive told me that he doubted I would win filing a lawsuit and would simply wind up incurring the cost of Winnebago and Camping World's attorney. Winnebago has been nice to extend the warranty since I am beyond the 15000 miles, but not past the one year.

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Gypsycaravan
Clearwater, US
Feb 13, 2011 7:01 pm EST

Amen to all above. We bought the same unit only the Itasca Reyo. Same cheap problems with the fridge and another huge long list of problems, both design problems and cheap appointments. Other than the good looking exterior and great gas mileage, there was nothing else in the unit to satisfy. Entering a gas station or driveway at almost a stopped speed, the awful side to side sway would have thrown us out of our seats many times if we weren't wearing our seatbelts. Winnebago said there was "no problem" with swaying, but suggested $2500 airbags could be installed. How could that be if there was "no problem" as they insisted? HMMM! The refrigerator was all you said. I had to defrost about every 5-7 days on our 4 month trip. What a pain. Once again, you couldn't get into the fridge or freezer unless the full side slide was out. If you walked back to the bathroom, you had to slide there sideways and get your legs all beaten up from the handles and knobs sticking out from the drawers and wardrobes. The stove was such a cheap model. I had nicer and more stable campstoves when I used to tent camp. The sink was a joke. Such a tiny little round basin that a standard dinner plate could not even fit in there. With the glass hinged cover in the way, there was no room for any counter space to do dishes. The micro was super--loved the half-time feature. The cabinetry was atrocious--just a lousy particleboard --the screws and latches pulled out of the round cupboard front the first month we had it. Both ends of the pedestal table came off and stuck in the receiver hole and had a terrible time removing them. There was not comfortable way to get in or around the table whichever hole it was placed in. The foam in the sofa broke down to uncomfortable seating the first couple months. The factory must have known it was a problem because they replaced the whole sofa when we went there without ever having checked it out. We are not big people either. My husband and I each weighhabout 170. Why did they make a unit that can sleep five with a carrying capacity of right at 1000 pounds? After you add water and a couple people, you can hardly load the fridge! We were overweight and had even removed that ridiculous overhead bed before we left on the trip. Now for the worst problem of this sewer wagon. Immediately we started having severe odor problems. We are not amateur travellers. My husband has been RVing over 45 years. Five times we had to have the unit torn up and a busted vent pipe repaired (once was done at the factory). As soon as we started off again (remember the severe sway I mentioned earlier), the odor would return. By the time we returned from our trip, my husband who had owned twelve motorhomes through the years, said he had never hated a unit but he hated everything about this one. The dealer must have sensed we were going to be eligible for "lemon law" when we mentioned "lawyer". They asked us what motorhome we wanted, added all the extras and gave us a good trade. We have never been so happy to get rid of a unit. It is still sitting on their lot seven months later. We chose a 26' Itasca Sunstar with all the extras and have taken many trips in it since then. It is a great unit. It was valued a lot less in original sales price, but the truth of the matter, is the Reyo was grossly over-priced for such an under-engineered and poorly designed unit. The inside of this unit needs to be gutted and new designers hired to renovate. If you wanted to have a meal while on the road, you had to put the slide out in order to seat the table pedestal or use the other pedestal hole between the two front seats and raise those seats and revolve them to have use of a table. Wiith all these problems, you might ask why we even bought this RV. The exterior size, small diesel engine and great gas mileage in this expensive fuel era was the temptation. However, the extreme miserable living conditions inside made the whole experience a disaster.

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BJGWIN
Seattle, US
Jan 26, 2011 7:32 pm EST
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#039;s actually is FREEZER

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BJGWIN
Seattle, US
Jan 26, 2011 7:31 pm EST
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Now the refrigerator freezer's door is broken - it is made of very flimsy plastic - and since one has to defrost every week it has to be held open to assist in the defrosting. Why would Winnebago put such a cheap refrigerator in a Class A that costs over $140K?

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Dometic Group Rip off

Dometic Air conditioner lasted 6 months into warrantee, the refrigerator lasted 8 months into the 3 year warrantee. Motor home used only 2 months during that time. Motor home had less than 1000 miles on the odometer. Motor home manufactured by Forest River. Forest River or Dometic will back up the 3 year warrantee because I am a second owner. This is a rip off. Can they get away with this?

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Albert Klettke
Kelowna, CA
Apr 29, 2015 7:08 pm EDT
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Bought a Dometic Penquin II roof-top air conditioner in April 2014. By October 2014 the compressor had seized up. When I contacted Dometic about warranty and informing them I was vacationing in Mexico, they voided my warranty. I then asked about buying a replacement compressor and I would pay for the installation; whereupon they told me that they only offer exchange units and no parts, and that the unit is sealed and not serviceable.
So here I was in Hot Mexico on vacation, with no a/c, and no parts availability. A local Mexican a/c company installed a new vertical compressor and recharged the system for $250. I needed to pay another fellow $50 to cut a hole and Fiberglas a bulge for clearance of the vertical compressor. The Mexicanized unit works 100% and is now also 100% serviceable and looks sweet with the power bulge.
I never want to deal with the rude uncooperative people at Dometic. I consider it as $750 dollars wasted on an inferior product.
Never, never inform them that you were vacationing outside the US or they will void your warranty.

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Dometic Group - Terrible products

I have a $30, 000.00 camper. I should have been informed that the fridge was defected. They put a cover around the defected part so a fire would be contained . Why not fix the problem with the boiler tube . I am not happy with Dometic. They do not stand behind their products. I will not buy anything with the name Dometic. They need to stop making product...

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