Dolphin appliances care ltdSubstandrad Engineers

T
This review was posted by
a verified customer
Verified customer

Engineers don't know the products, unable to repair or find the fault. Arrive with incorrect tools for the job. Do not carry the full set of required tools. Leave the appliance with hinges half tight and job incomplete. Do not trust DOLPHIN ENGINEERS They are incompetent and will not repair your appliance, although the engineer will inform you that the job is complete. Beware Cowboy Engineers.

Responses

  • Pa
    Paul654654 Mar 20, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Fully agree with this comment. Similar experience.

    0 Votes
  • Sm
    Smash413 Aug 05, 2014

    Do not use this company if you value your money, they're a complete sham. £95 for a callout, where I was incorrectly advised that it was the electrics not my oven that we're faulty. In a new build flat I thought this unlikely but paid £40 for an electrician to confirm my suspicions. A second dolphin engineer came out, still could not find a fault. He said there was one, but he didn't have time to sit and find it and suggested we buy a new hob. With no other option, we did so at considerable cost, only for the Curry's man fitting it to point out a simple fault with the hob that the engineer should have picked up in 5 seconds and certainly didn't require a new hob. This company are a sham, they charge you for their time but deliver nothing. When I complained, they were never on the customer's side, and they didn't believe what I told them because the engineers denied what they had said on their visits. Their customer service was awful, 'customer is always wrong' and it took weeks to get a response. Save yourself the bother!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.