Dollar Tree
reviews and complaints

I went to your strore in Westrerville Ohio, store number 3367, on 5-31-19, at 14.04 time,
The store looked like a hurricane came through it. Two Asst. Managers both working and one employee working the register. I was told by both Asst. Mgrs that corporate will not give them enough hours so they just sit boxes out and tell you to open them. I have money, wanted to shop, but not much on the shelves at all. If corporate wants a store to make money then they need product, and if corporate does not think much of the customers to let there stores look like this. I'm a customer, I don't wanted to be told that corporate will not allow enough hours to stock and corporate will not listen to there employees so they told me to send corporate an email and tell corporate about this in hopes corporate will listen to the customer. I have been in your store in Lewis Center Ohio and I have waited in LINE to be checked out for 16 minutes while 1 or 2 employees are just standing there doing nothing and the manager is pretty hateful at that. I don't want to be treated like that and I don't want others to be treated that way either most people will not or don't know how to contact corporate office to complain and if we do, then the manager says she or he gets into trouble and then if I come back in to shop, I'm treated like a dirty step child. Please explain all your reasoning behind this and let me know if it is going to change and get better or do I just need to get my items elsewhere, Myco-workers and other family members said they would like to know when I find out.

I have always shopped at the Dollar Tree in Georgetown, TX and until recently have been pleased with the store and the service; however, within the last year the cleanliness of the store has deteriorated badly.
The floor looks as though it isn't swept daily, and not mopped even monthly. It actually looks unsanitary. I'm sorry but until I hear that is has returned to its previous state of cleanliness, I'm going to have to forgo Dollar Tree shopping at our local Dollar Tree.

Rude to a customer snatch balloon out of her child's hand child might have been 6 at the most .he's response and attitude was unprofessional and uncalled for .I shop at Dollar tree stores all the time but I will stop if that is the way your manger gonna treat people especially children. My name is Wanda Peyton [protected] it was at store6006 Olive Branch Ms.

I visited the Dollartree store # 5818 in Sugar Land TX to purchase several items and the associate forgot to put one of my items in the bag. While inconvenient for me to return to the store for the item, I understand mistakes happen. I contacted the store by phone and the associate Mahesh could not have been less caring. He acknowledged my item was still at check out, but had an arrogant attitude and failed to apologize. I returned to the store to pick up the item the following day, and I politely walked up to Mahesh. He recognized me but rudely told me to wait, upon which he spent the next 3 minutes playing with the helium balloon equipment, although he was not servicing another customer. I politely told him an apology was in order, but Mahesh failed to do so, only stating he had apologized twice to me on the phone when I called the day earlier, which was a complete fabrication. I don't need to be treated like a second class individual where I spend my hard earned money. I'll take my business elsewhere.

As per receipt, company policy printed, " We will gladly exchange any unopened item with original receipt."

My uncle tried to surprise my children buying little snacks for them not realizing he picked out products containing pork. As I am an American-Muslim, I do not consume pork. So my uncle provided me with the receipts so that I can go exchange the products, 3 packs of breakfast sausage and 2 packs of dumplings containing pork.

When I went the cashier said, "Oh, I have to ask the manager about this, " who proceeds to come out and says she can not do exchange on food, that it was store policy, and this was the ASM. I kindly asked where was this policy printed, because on the receipt clearly says ANY UNOPENED items with ORIGINAL receipt, which I did have. I kindly made my purchase as she locked herself in the manager room and was still proceeding on about the event. So I told her I would be contacting corporate, to her response, she did not care if I contacted corporate that's what she was told to do.

Not only am I ashamed for your employees not having any compassion or empathy as I explained my story to the cashier, but to also not honor a clearly printed company policy and make up there own is harmful for your brand.

The Dollar Street located at
1000 Easton Road Suite 205
Wyncote, PA 19095-21918

To Whom It May Concern :

The floors in the store are filthy . The floors look like they have not been cleaned in weeks. I have shopped in other Dollar Tree Stores, and never have I seen a store look like this before.
Thank you for your consideration in this matter.

Sincerely,
Barbara Cook

I was in the store with my son shopping in cleaning department area about a month ago I already called and complained about how I went to pick up AJAX and the whole bottom came out, my 9 yr old son ran away because of the amount of powder that flooded us. Then as I went to check out and let a manager know, promptly after, the manager thought everything was ok and did not think much or do much about it. Didn't even apologize. I'm appalled and still angry and won't step foot in your store until resolved.

About two weeks ago I purchased six solar lights for outside at the Dollar Tree at 5100 N Florida Ave in Tampa FL. Two had had little hummingbirds on them. Five lights were fine and one of the hummingbirds did not light up. Today I attempted to return it to the same store in exchange for another one just like it, which were still available. I had my receipt, but was not asked for it. Instead, the checker I had approached took the defective light to ask the manager if she was allowed to exchange it. She reported back that the manager said "NO". The checker acted scared of the manager too, which was odd. I asked to speak to the manager myself. Now I understand why the other associate seemed afraid

The manager came near to me and said, upon seeing me and before I had said a word, that she had already made her "ruling" and that was final, so what did I want. I told her the little light had been outside about two days and never worked, so I put it aside to return. I told her I had purchased several and this was the only one that did not work. She told me it had NOT been used for two days; it was used for much longer than that and that I was lying! She used that word.

I asked for her name and she told me I did not need to know her name! I told her I needed it because I intended to complain. She told me her name was DaVon. I asked for her last name and was told she was not required to give out her last name to customers. She then hollered across the store to confirm with another associate that a first name was all she had to provide me.

I left without purchasing anything else I had planned to buy, and I threw away the defective light in the trash can outside the store. I have no intention of going into that store where DaVon is the manager ever again. I have no problem with Dollar Tree and have been a frequent customer for years at other stores before this one opened. She alienated me over a single one dollar item.

I don't much care about the solar light at this point. I am complaining, because I have never been treated that rudely in any retail establishment before. I thought you should know how your manager treated a customer (me). I hope you terminate her and she is required to find another job, where she can make her "rulings" and insult people. She is not an asset to your company.
Thank you.
Sincerely,
Lea Melchior

My husband and I (who are Caucasians) visited the Dollar Tree, store #:174 in Roseville MI, on Monday, June 27, 2019 @ 1:59 p.m... there was one register open until we started to get in line, another worker, name on our receipt is Janet Anne, opened up another register and called next person in line... there was a young black woman in front of us (and she was next in the already open register), we started to go over as did she. My husband told her go ahead, she smiled and said, no that's fine, go ahead. Well, your cashier, this Janet Anne starts getting rather nasty sounding and says, "no, I called her, I don't play those games", I replied "what games are you talking about"? She responds and says I called her over, I said I don't play those games". Well, the young black woman went first and when she was done, my husband says to her,"have a nice day and thank you for trying to let us go first", once again she smiled and said"no problem, you too"... the cashier says"well she probably didn't have the nerve to take her place but I don't play like that"... I was pretty livid by then and told her"I don't know what games you're talking about, we weren't trying to cut in front of her, maybe she was just trying to be nice"... I just feel this cashier was VERY rude, almost embarrassing and it was uncalled for. None of us had a problem with the situation, she made us feel like she thought we were rude/inconsiderate people trying to either be racist or take advantage of a younger woman and I was NOT happy about it at all. When she gave my husband his change, he told her"thank you, have a nice day"she replied a snippy"yep"... VERY VERY rude woman who in my opinion should NOT be dealing with customers on a one to one basis. I will not go back into that Dollar Tree I can tell you that much.

Hi, I shop at the LEESBURG VIRGINIA STORE 2-3 times a week. I am one of your biggest fan and more so since I just finished reading "One Buck at a Time". I have never had any problem with the people at the store; they are all vere friendly and helpful. BUT, the store is a disaster! Lots of cartons in aisles all the time; merchandise just thrown on the shelves; and the store is junky and dirty. I realize the turn over of product is very great because so many people shop there but this store has gone downhill and doesn't look even close to the store shown on the back cover of "One Buck at a Time". Please have a district/regional manager come up and look at the store unannounced and then get it squared away. I still love to shop there but it's getting depressing! Thank you. Diane Reed, Leesburg, Virgibnai

Hi, I've had a really uncomfortable experience at one of your locations. This lady name christina is very pushy and extremely rude. It's the second time I've had an encounter with her, but this second time was just horrible. With a full store she had her number light off i was on other end of the line, she starts telling me "come on! Come on! Come on!" Me without knowing what she's talking about i look at her and she tells me "That's fine, i have other stuff to do!" And walks off . Everyone in shock of what just happened starts saying how rude that was. I'm confused and embarrassed, after that she starts joking about it with another older lady that works there too. I've never experienced anything like this in any store. II love dollar tree and this store is the closet to me i am a regular here and i would hate to stop going to dollar tree because of this lady.
The store # is 3110
2540 E pioneer pkwy
Arlington tx 76010
This happened on 05/24/19

hello i went to buy ballons at the dollar tree in boggy creek road in orlando florida. I asked the cashier if i can leave the money and go i was in a hurry and the line was long, i was with my three year old who was running around the store, she said i needed to scan my ballons, i said the service was slow and she proceded to tell me if i "wAnted to be on her side meaning a cashier". I said i was in a hurry and she said "is not my fault". I told her she is rude you dont say that to a customer. You shouldnt have rude people working for you i work in Human Resources and that behavior is not tolerated. Send her to take an ethics and morale class. Her name is Yamelis Ojeda and she should be fired . The manager was there and i told her employee was rude and she didnt even apologized. The custumer behind me told the rude cashier that i was desperate because of my son. Please call me at([protected] and i will give you more details my name is Karla. Thank you

Im writing to about your store in Round Rock Tx in the Round Rock West shopping center. I shop here weekly and I get great service from a lady name Nancy. Honestly, she is the reason why I only shop at this particular store. My concern the environment around her. I'm a drug counselor and I notice signs of use. I suggest that a random drug test be done because I have for this dear lady to be dragged into something that she has no parts of...