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Dollar Tree Online / glass candlestick holders for wedding

United States
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7/11/19
I ordered 44 cut glass candlestick holders for a wedding from Dollartree.com on July 8, 2019. ONLY 36 were delivered and 2 of those were broken. There was a $17 delivery charge! They have a no return policy. I called customer service today and she told be the other 8 were "back ordered" (although never notified of the back order until i called) and they have no idea when they will be able to get them??
NO back order date and the whole order went through when I placed it. I am stuck with 34 and can't get any more unless "I call around to other stores to see if they have them..."
She said after 30 days if I didn't receive the back ordered items they would cancel the order. I can't return the ones I bought and I don't have enough for the wedding.

I will NEVER order from Dollar Tree again. This is UNACCEPTABLE.
I am calling my credit card to see what I can do.

DON'T GET SUCKED INTO THIS ONLINE PROCESS.

ALSO TOOK over 20 MINUTES on the phone...NO resolution SAM was my "CUSTOMER SERVICE" provider.

Lh
Jul 11, 2019

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