Dollar Tree
reviews and complaints

I went into the local dollar tree located at 1460 w. Airline highway in laplace, la on april 16, 2019, at approximately 7:20 p.M. I went straight to the only open register and asked to exchange three blue rectangular tablecloths for purple. The cashier was busy, but another lady walked up and informed me that exchanges were no longer allowed without a receipt. I asked her when did that change, because I am in that store at least 4 times a week. She then said, "that's what they told us we had to do now. I said that's horrible. I then preceded to go to the back of the store to get purple tablecloths, frozen strawberries, and a roll of tape for my tape gun. I had my bag in my hand and had picked up two purple tablecloths and was looking for the tape. The same lady appears out of nowhere and screams,"ma'am I know what you're doing."my intentions were to pick up the tape, then the frozen strawberries. I was near the plastic containers at this point. I said,"excuse me."she said,"you are trying to exchange the tablecloths anyway."I said,"no i'm not, I am looking for tape."she then yelled,"get out","call the police!"I asked,"do you know who I am?"I said,"ma'am that is theft and I don't do theft."she kept yelling get out and don't come back. She also said,"I know what you look like."I told her I intended to report this and even retain counsel for public embarrassment. She replied,"my name is tammy." this happened at 1460 west airline highway in laplace, la.

I was waiting for the dollar tree in hamburg, in, store #115 to open. It was april 17, 2019 at 9 in the morning.I was waiting with another customer, he tapped on the door since they were 5 minutes late opening. She came to the door and hollered, you'll wait till I open the door.then when she came back, I was looking in the window at some nearby murchandise, when she came and starred at me in a threatening manner.once the door was opened, she was very rudeshe apparently wasn't too busy, she then went to her office, and w ent outside, sat in a bench and started smoking. I usually am there at least once a week, i'll never go back in there again. I can't believe you allow someone who is that rude to work in customer service. It seems like there is new staff everytime I go in therw, I can see why now. I work long hours in the healthcare field, and if we ever talked to patients or family the way she treated the customers that morning, we would be fired..you definitely need to have training on customer service and how customers should be treated, because apparently she is m in the wrong field.

On Saturday 4-13-2019 we were at store 3498 23 mile and Gratiot . We were at the back of the Store when Four of the employees came out of the back room. They all smelled like Whiskey and Weed! The black cashier was one of the four. She said that she had to close the store because two of the people were the managers they were too wasted to work. Even though she started that morning. She seemed a little messed up too.There was a short blonde with a big nasty mouth. She was dropping F bombs every other word. I hate to say this but we have to shop somewhere else. My grandkids do not have to hear that kind of language! There was a taller skinny dark haired young women and the fourth was a guy with a beard. I have a question what kind of business are you people running. I have complained before but nothing was done to correct this kind of behavior. There are other dollar stores! I do like the convenience of the store but like I said nobody needs kids hearing foul language like that and seeing the drunks you call Managers! I told my friends you watch nothing will be done even though I let you know!

I have been continuously leaving messages to return my calls and never got a call back, I seriously need to speak to somebody about my wrong doing of being fired, I was severly sick in the hospital with the worst infection for 8 days, at that time as soon as I got out i was fired and not by a manager by a regular employee, I know for a fact its against the law to fire somebody when they are sick, please contact me at [protected], my name is Sharon Richey, I was working at the dollar store on lowry ave in jeannette, pa.If I do not hear from you in a couple days you will be hearing from my lawyer, thank you

I want to register a complaint on behalf of 3 different customers about a Manager named Mary at your Crenshaw/ 57th location. On Sunday, April 15, 2019, the Dollar Tree at 5710 Crenshaw Blvd., Los Angeles, CA closed approximately 10-15 minutes early and very different from the posted hours. The manager, Mary, was at the door with another man and had the door locked as customers walked up she turned them down saying she wanted close now with no explanation. I saw several customers being turned away when I drove up but couldn't believe it was because she was closing early. Another upset customer outside said she was refusing to open the door as early as 8:45pm. That is ridiculous. I traveled all the way to that 1 Dollar Tree and knew I would make it in time to purchase an item that I really needed. I told Mary that I would be quick and they could still close early with 7-8 minutes to spare. When I asked to speak with the Manager, Mary rudely snapped "No, I am 'the' Manager." I then became more frustrated with her nasty and nonchalant attitude than the fact that she was closing down the business early. I am a longstanding customer and it is not fair to treat me and the other customers that way. If she had a personal reason why she needed to leave early she should have politely explained that, many customers would then understand. She acted as if we were the enemy for just wanting to come in and purchase merchandise.

If this location's policy is to close at 8:45pm then it should be properly posted at that time, and not at 9pm when there is no a sole on the premises or even in the business. Also, Mary needs training on positive customer service.

April 15, 2019

DollarTree
Baymeadows Festival
Store #3260
I've used this store constantly in the past 10 or more years. However upon many visits recently the shelves are not stocked, some empty plus a cart for of unpacked merchandise in the front of the store, yet I saw 3 workers there ? very disappointed, I spent $48 but I could of spent way more had the merchandise been on the shelves.
Also I noticed 2 employees going in and out of the office along with 2 other people that didn't appear to work there and coming out of office with bags ? Found that rather odd.
I asked why is the store so under stocked, she said because they are waiting on a truck? Doubt that, there's way too many shelves that are empty or near empty.
VERY unhappy with this store, looks like it needs more ambitious managers and staff.
TY for your time and HOPE this store gets better.

[protected]@aol.com

Today at 13:39 we were at our favorite place for party supplies and holiday stuff. We were buying a congrats balloon and 9 more items for a friend that landed a great job. We were accidentally double charged for one item and the cashier apologized saying it was her first day., but she needed the managers help to return the extra dollar. A very pregnant, and very young, person that said she was the manager rudely said, "We don't give refunds!" We explained it was an over charge by one item not a refund and she replied, We don't do that, go pick another item." Honestly, this person does NOT deserve a job dealing with people. She came off as a horrible person and a terrible representative of the dollar tree and certainly should not be in a position of power like manager of the store.
We will now go to the dollar store in Sherwood instead for our party and holiday supplies and wanted you to know that you lost us as long time customers over one dollar ... and a horrid attitude from your store manager.
For more info, please feel free to email me at [protected]@gmail.com
Thank you for taking the time to read this and hopefully demote that rude person in your employ.
Ron K

Every time I go in Dollar Tree to get a Dr. Pepper, they are always hot. Dollar Tree employees should fill there coolers the night before, after they close. Customers, like me, do not like to buy hot drinks. I would like the drink I buy to be cold. It would be nice for the employees to either fill the coolers up the night before, or make sure they put the cold drinks in front of the hot drinks.

One other thing, the employees there seem to like parking in the very front parking spaces, which should be for the customers to park and shop there. The manager, who drives a white truck parks in the front parking spot right in front of the door. All employees should park further out, like everyone else who has stores in that little outlet mall area.

Thanks, I hope to see some improvement.

hola mi nombre es beytsy, y mi queja es sobre la tienda dollar tree ubicada en Palm Ave, #6228.
El dia de hoy Domingo 7 de abril del 2019 llegue a las 8:50 de la manana para comprar el periodico, pero ya he ido varias veces y nunca puedo alcanzar a comprarlo porque ya se acabo, resulta que hoy llegue a la hora que puse antes y todavia no habia habierto la tienda pues claro habre a las 9:00am y apenas anrieron a las 8:57am yo fui la primera en entrar pregunto por el perdioco a la cajera y me dice que lo tiene la manager en su oficina la llama y cuando llega esta delante de mi me dice que el perdioco ya se lo habia vendido a una mujer, yo asombrada le pregunto que como podia ser eso posible si yo habia sido la primera persona en entrar a la tienda y me dice que ella se lo vende siempre todo el periodico a esa mejur todos los domingo y antes que habra la tienda, mi queja es porque la senorita jeny manager de la tienda me trato super mal y me parece fuera de la ley que una manger le venda algun producto a una persona sin haber abierto la tienda. espero se arregle la situacion porque hoy en la manana de la manera que esa manager me trato no es la mas correcta. gracias

I just want to say the black lady (I think the manager) is very rude. I asked for some balloons and she had an attitude. She laughed in my face and cussed me out.
They young man named jonathan was the most friendly! He was so polite and so respectful. He needs to be recognized. I have seen him in the store multiple times and he is always greeting with a smile and cheerful voice! He greets every customer, helps them find items, helps them to there car and so much more. He needs to be the store manager. The store would make more money with him giving great customer service. As I watched him, he was keeping the shelves stocked! He is the hardest worker there! The other people need to be fired! I will never go back to dollar tree as long as the black lady with the scarf on her head is there! Please talk to her!

This is a brand new store. great stuff, but management is terrible. I just came from this store. there were over ten people in line and only one cashier, obviously new.
the Manager never even came out to see what was going on. I waited at least 10 minutes and there were 20 peop0le behind me. When there are more than 3-4 people on line (at a dollar store) where some patrons purchase 50 items. They should send out another cashier. what's the use of having three lanes and one cashier.

Store#29 @ 864 cypress pkway in poinciana, fl 34759 is always messy and put of items. Also now there is a guy singing outside and begging for money as well as people selling flans and soliciting people to buy life ins. I feel it harnesses the customers plus it brings the look of the neighborhood down. I feel they should enforce the no soliciting plus they need to stock the store up since handicap people like me can't drive further for other stores. I would appreciated if you guys could look at this matters. Thanks so much. Ahirela willard