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Dollar Tree
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1.1 2962 Reviews

Dollar Tree Complaints Summary

92 Resolved
2868 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2962

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Newest Dollar Tree reviews & complaints

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M
10:33 pm EDT

Dollar Tree managers

In the store overnight, and my son had an accident and I let cashier no..she let the manager no and she wiped up with paper towels and put wet sign down and it was it was still smelling.the cashier handle it very good but manager of store did nothing... The young lady rang me out that called the name, her name was skyler and had a bad attitude as I approach the register..

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Update by Maria taylor
Aug 30, 2018 10:35 pm EDT

She called cashier a [censored]

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9:17 pm EDT

Dollar Tree manager

The manager at the Harker Heights Texas dollar tree is very rude and I'm professional during business hours her first name is Sherry. There was a long line in the store and she left the cashier Deborah on the line by herself because she was on the phone talking to corporate. The cashier let her know she needed help and she came out to ask why was she calling her and she said because the line is long and one person is requesting balloons and she could not leave the register the manager still did not get off the phone to assist the customer The cashier let her know she needed help and she came out to ask why was she calling her and she said because the line is long and one person is requesting balloons and she could not leave the register the manager still did not get off the phone to assist the customer The customer went and got the balloons out of the drawer herself and stood in the long line paid for the balloons but had to wait because the manager still had not gotten off the telephone. The customer went and knocked on the door so that the manager could come out to assist the cashier the manager stayed on the phone and told the customer she was on the phone with corporate but at this time she was on the phone telling someone else what corporate says it to her This manager discusses complaints about other customers while customers are in the store thing they should not hear a manager discussing with the cashier. I walked in the store this evening and she had this mean look on her face and said the store closes in 10 minutes is she began talking loudly about how another customer had been in the store opening up things smelling them and now she cannot sell them I walked in the store this evening and she had this mean look on her face and said the store closes in 10 minutes is she began talking loudly about how another customer had been in the store opening up things smelling them and now she cannot sell them The customers do not need to hear all the complaining and griping from a manager at that

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Update by Walkererr
Aug 29, 2018 9:18 pm EDT

The manager at the Harker Heights Texas dollar tree is very rude and I'm professional during business hours her first name is Sherry. There was a long line in the store and she left the cashier Deborah on the line by herself because she was on the phone talking to corporate. The cashier let her know she needed help and she came out to ask why was she calling her and she said because the line is long and one person is requesting balloons and she could not leave the register the manager still did not get off the phone to assist the customer The cashier let her know she needed help and she came out to ask why was she calling her and she said because the line is long and one person is requesting balloons and she could not leave the register the manager still did not get off the phone to assist the customer The customer went and got the balloons out of the drawer herself and stood in the long line paid for the balloons but had to wait because the manager still had not gotten off the telephone. The customer went and knocked on the door so that the manager could come out to assist the cashier the manager stayed on the phone and told the customer she was on the phone with corporate but at this time she was on the phone telling someone else what corporate says it to her This manager discusses complaints about other customers while customers are in the store thing they should not hear a manager discussing with the cashier. I walked in the store this evening and she had this mean look on her face and said the store closes in 10 minutes is she began talking loudly about how another customer had been in the store opening up things smelling them and now she cannot sell them I walked in the store this evening and she had this mean look on her face and said the store closes in 10 minutes is she began talking loudly about how another customer had been in the store opening up things smelling them and now she cannot sell them The customers do not need to hear all the complaining and griping from a manager at that

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9:10 pm EDT
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Dollar Tree your manager

My name John Edge [protected] I called to check on my application and the Manager was so rude I said did my application a Month ago she said just because u did it it don't mean I got to hire you.Im a Customer too she shouldn't treat people like that at all . I'm gonna let everybody know about this .She don't need to be a mqnanger at all with attitude

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10:45 am EDT
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Dollar Tree none

Not complaining . ! Our store is awesome and friendly. We will go in the back a see if we have what your looking for. We do make mistakes, we are human. But we will correct it. I personally will go out my way to help you with your shopping. We try and keep up with cleaning. The toy isle can get unruly sometimes with unattended children, but we just reset it. Please come shopping with us, Topcy Ln, Carson City, NV.

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P
7:55 pm EDT

Dollar Tree maple nut goodies

I have been purchasing Maple Nut Goodies for years and they are not the same. It may be due to the use of Real Maple Syrup, not sure if they have always had this in them. Also the coating on the side is not as thick as it has been. Maybe this allows the inside of the Goodies to get hard. They really are not edible, I miss my Maple Nut Goodies, please fix ASAP.

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1:43 pm EDT
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Dollar Tree incorrect change

On Sun 8/26 I went to the Dollar Tree . I gave the cashier $10.00 and change. I was supposed to receive $4.00 and change back, but I only received $1.00 and change back. I knew I was short changed and as soon as I got home I called the store. I spoke to the cashier and he apologized but said I had to speak the manager. The manager was unable to speak with me and I was told they would call me back. Well They never did. I called again on Tuesday 8/28 and spoke with a manager. I was told that the count was correct and there was nothing they could do. I am 62 y.o with a college degree. I know how to count and I know I was short changed.I am writing this because I am insulted by their resolve.

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Omeomya
, CA
Aug 28, 2018 1:54 pm EDT

How did you not notice when they handed you one single dollar bill? You claimed you were due $4 in change. You aren't in Canada, so your change would come in the form of paper. Surely THAT was the time to speak up.

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R
8:05 pm EDT
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Dollar Tree dollar tree

When I entered the store on a Sunday it was 7:55 and I was aware they closed at 8. The lady was standing at the door ready to close and told us "you have 3 mins hurry and get out" I was annoyed and walked over to exaclty what I needed when over the PA they annoyed they we're closed and to go to the register. My sister went to put something back when the lady yelled at her to get back in line. Once I told her she was putting stuff back she said to make it quick and get out.

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C
8:30 am EDT

Dollar Tree manager

Very bad attitude! Manager told us we were not allowed to buy a newspaper. Very rude and i felt very offended! Always changing their store rules and they treat people unfairly. Last week she said one newspaper per person now this week she said one newspaper per car. This is ridiculous! I always come here with my husband it is just two of us amd she said i cant buy one since we were on the same car. She was making nasty faces at us and started to raise her voice.

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8:23 pm EDT
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Dollar Tree kathy (old lady) at capitola dollar tree throwing our items, being sassy and not trusting that my card was my own

The employee Kathy at the Capitola Dollar tree was being very sassy and disrespectful towards me. I didn't notice the bike rack outside so I brought it in and when I was at the counter with my items ready to pay she told me to take it outside and not let me pay. I did so and when I came back in to pay she didn't look at me, threw my items on the counter and didn't believe that it was my debit card that I was paying with. I would not advise going there and being served by Kathy (Senior with grey hair wearing a pony tail) . She was extremely disrespectful.

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1:28 pm EDT
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Dollar Tree I am complaining about a hiring manager

I was hired everything was great but then a personal family issues came up so I had to leave the job now I'm trying to get hired in a different store or the same one and I tried to contact the hiring manager and I also sent out a text to her phone and I was blocked with no response to any of the question I asked her even wen I was waiting there it was really hard to get in contact with her and she barley was at work she barley was giving me hours I don't believe that she fit to be a hiring manager I would appreciate it if someone look in to this her name was Shana I added the photo from wen the text was sent now wen I call it goes straight to voicemail so I called private and it was ringing she answered I asked for her and she hung up on me that really bad for business

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S
1:03 pm EDT

Dollar Tree customer service

On august 25, 2018 I went to do some purchases at the dollar tree located in Store #2711
6687 W. Colfax St.
Lakewood CO, [protected] US at approximately 11:10 am.

At the time of my check out, a cashier named adriana who had her cashier station closed, decided to open it for a friend of hers so her friend could avoid the long line that was formed in the only cashier that was opened at the time. After I complained to her about her favoritism towards her friend and the disregard for the long line of people formed to check out, the cashier named Adriana assumed a belligerent attitude and another worker from the same store approached me in a menacing attitude even threatened with physical violence just for me asking why the Cashier adriana did ignored the long line of people waiting in order to favorite her friend.

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R
11:40 am EDT

Dollar Tree bad management

there is a store manager at dollar tree store #05411 she curses a-lot she only hires wemen she acuses you of things she hasent seen you do and she rearly works because she says she has autheritis she cant lift most things in the store shes not a good manager.her name is lisa.store manager shes very paranoid shes always watching people instead of working.thats why the store is in the condition its in it can be better if she would work.

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E
8:52 am EDT

Dollar Tree first I can't even contact the kevin the district manager of the store no one has his number

8/35/2018
I started working for dollor tree for 2 weeks i got one pay check since then i haven been working on the clock IM STILL in the schedule books but i have no hours no days of work the general manger seem not to like me after the fact,
I reported her to human resources for trying to throw a box at my head while i was working in the store backroom unloading products out the truck on to U-Boats
She hit me with a box everyone and yelled at told me she would hurt me she even told me she didnt want my kind in the store im spanish by the way, since then i have not any calls from HUMAN resource management or anyone else she still working at the store in MACON GA, & POONONO BY THE save a lot and she getting paid and i havent had work since that day and no pay i applied for the job so i can earn income not be home for weeks because they cant fix there problems i been calling human resources for days now no one picks up can someone else help

I STILL AM ALIGED TO WORK AT DOLLOR TREE i was not fired i did not quit

I just called the manager at that store her name is juily
She told me that we didnt fire me we just not working you and hung up in my face thats was it

930! Am today at 8/25/2018

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5:40 pm EDT

Dollar Tree ordering online

This business is the worst. They never follow through on what they say they are doing. They are rude and unapologetic when they screw up and you call them out on something. They have no communication and something you ordered from them can take up to 2 months to receive because of there lack of responsibility and accountability. But from a diffferent dollar store not from here!

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11:52 am EDT
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Dollar Tree discrimination

Was very pleased with your store #3640 until today. Went in & purchased $10.33 worth of products. Handed the cashier Brittany a $50.00 bill and she calls the manager for help. Managers asks what do you need and Brittany answered I need verification. Jen the manager then replies OH give him all one's because that's all we got. Brittany never said I need change she said verification. Cashier hands me a fives and a stack of one's I then said I don't want one's I will take fives. Jen the manager then said ok I'm calling the police & proceeds to lie to them and say I am refusing to leave when she never asked me to. I was just amazed & how she was handling all this. Try to comfort the manager by saying you can make more change if you run out. You can go to the bank, the grocery store that's a few doors down, there's options. She said there's only 2 of us here now. I then replied well can't you go later when someone else arrives? She ignored my statement. It also wasn't just what she said which was already bad enough but how she was saying things. She should really be careful in not provoking people if she is already giving customers a hard and discriminatory time. After 2 customers Brittany gave me the rest of my change in fives and I left. WOW AND WOW IS ALL I CAN SAY.

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WhimpyKid
, US
Aug 27, 2018 7:34 am EDT

BOYCOTT the freaking stores with idiots, disrespectfuls and incompetents as managers and see just how long Dollar Tree will pay these idiots, incompetent, and disrespectful beings to do nothing everyday. Dollar Tree will eventually get the message. It isn't rocket science. If you continue to hire unfit, incompetent and abusive managers you will get the same results. Why not open a hiring day, hire a few good people, train them to be respectful, and productive managers and VOILE!...your problems are resolved.

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6:57 am EDT
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Dollar Tree so called manager

I went in to the dollar tree store located in Hamden plaza where I proceeded to one of 2 very long lines with my 1 item after work. the cashier in my checkout decided to walk away from the cash register to fill multiple balloons while the line waited I simy stated (with my persy knowledge of retail) that shouldn't have walked away from the cash register to help in another department while she has customers waiting in line the "manager" Jonathan I believe decided to open his mouth n a quit belligerent way and go off on me for my statement and tryed to use his size to intimidate me while the cashier I was making the statement about remained calm and curtious. This so called very unprofessional "manager cont. To argue with me about budget and not having enough employees in which I returned with "you have to work around it" a d remain professional in a retail setting of this nature" in which case I told him I was reporting him all awhile multiple customers were in the store a nd beared witness to his u professionalism!

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2:47 pm EDT

Dollar Tree cheese shreds, soybean, oil spread mocha latte

I went to store #2086 in Brownsburg IN on 8/15/18. I spent $109.70. I bought 10 Cheese Shreds...2 for myself and 8 for a family gathering over the following weekend. On Friday night I made a Salad using the Cheese Shreds. My lips swelled up huge and I had blisters inside my mouth and lips. Needless to say I was unable to attend the gathering and certainly did not want anyone else to eat it anyway! I also felt very sick from the Soybean Oil Blend and I did not care for the Mocha Latte. On Monday 8/ 20/18, my nephew went to exchange these 12 items for me. He was met with a bit of hostility, being told Dollar Tree did not take back food items. I belong to many YouTube channels that have thousands of members and we all frequent Dollar Tree Stores. Many people responded to me telling me they had no problem exchanging food items of any kind! I am out $12.00 and I am very upset. As much as I spend in that store and they do not want to help their best customers. ..or any for that matter. I deserve a store credit for $12.00. Not to mention all the inconvenience this has caused. My nephew asked the store mgr. to just throw the items away because there was no need to take them back and the mgr said they did not have a trash can! This just made me furiuos. I am passing the word on YouTube to longer buy food items from Dollar Tree. The store could have handled this matter in a whole different way!

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2:19 pm EDT
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Dollar Tree store filthy

I was in the Selma, AL store next to Walmart and I could not believe the condition of this store! Disgusting as there was trash everywhere, isles blocked, bathrooms had not been clean or restocked for a while. We were there about 40 minutes and an employee, which I later learned was the store manager made you go around while she talked to a customer the entire time we were there. I wanted to go but my wife over road me by saying it was the only one for over an hour away. I will never shop that store again!

Denis Lynch

The pictures I picked where the better ones.

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10:06 am EDT
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Dollar Tree store atmosphere

I recently visited your store located in Chipley, FL. The store temperature was between 80 to 85 degrees. I was approached by two (2) other shoppers regarding the hotness of the store. We all left and took our business next door to WalMart. This location I feel would be frequented more if the AC was fixed and the store maintain a pleasant temperature. Being a small town, the store is known for its unpleasant temperatures and is losing business due to this problem! I, myself will not return until the problem is rectified!

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5:02 pm EDT

Dollar Tree very very rude employees

I go to your store once a week to pick up 3 boxes of candy. Last week I bought the last 3 boxes so I didn't think I would find them today. Because the store is a mess it is really really bad. Please the people that work there do not have any pride but I hope you do it is empty and dirty. Any way I checked the shelf over and over I couldn't find them. There was a man there packing out I said to him i'm gonna look at your u boat and see if my candy is here. He ignored me so I didn't think he heard me. So I found them on top and I said omg here they are i'm so happy. I said to him i'll get them don't worry.in a low voice he said mame mame get your hands off my boxes when I am ready to help you I will help you. I said ok I need 3 boxes of these. He just stood there looking at me with the meanest look ever like he was trying to scare me. So I just put my stuff down and started opening the box. Again in a low voice he starts telling me to get my hands off. I started to yell at him who do you think you are talking to all I want is a box of candy. He started yelling something and a customer who did not even hear what he said to me was screaming at me to leave him alone. I am a very nice person who just wanted a couple of boxes of candy. So now this woman comes up to me who works there gets in my face and tells me to get out of the store or she is calling the police. I said omg did you hear what he said to me she said he didn't say anything to you I saw the whole thing. Well she couldn't have because something was wrong with that guy. I work in retail I have seen people in a bad mood but you do not stick up for your employees who are wrong. This woman followed me outside all the way out like right on top of me. It was like I was robbing them or something. When we got outside I cursed her very badly. She repeated every word back to me and then some. I don't ever remember being that mad or embarrassed in all my life. Then I called my sister who came in to speak with the lady my sister does not get upset like me. She asked what happened and the girl said I could see I have to call the police. The girl was mean to her too. My sister said you know my sis does not get mad unless you give her a reason. She asked for the managers name and the girl told her to find it out herself. I do hope someone from corporate visit's them because it's terrible. I had 1 item in my hand qtips when she told me to get out I through it on the shelf. I already know the story they will tell cause they told my sister. Even the cashier who was no where around since she was as usual the only cashier with 12 people on her line only heard the commotion when I was on my out but she told my sister it was my fault. I'm going to stop now i'm sure you get the point but please that store cannot be doing any business with empty shelves.
Thank you
Peggy
[protected]@aol.com
Peekskill ny 10566

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Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

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