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Fraud credit card
The last place I used my credit card eas at Dollar Tree. So I went hack they had it at the Alvin, Tx store. O tried to use it and at came up as declined, then I noticed that the card had a sticky surface on it, upon looking closer I saw tape markings around all 4 sides of the card as to tape it down to make a carbon copy of my card. When I checked my bank...
Read full review of Dollar Treecovid
My friend and I were purchasing items for a food pantry we run in our local dollar store in Mt. Arlington. The girl that was ringing us up was obviously not doing well and when I asked if she was ok she complained about having a soar throat. I asked why she was there and if she had been screened before coming to work. I feel that Dollar Tree didn't take the health and safety of their customers seriously or their employees. I am trying to lodge a complaint with dollar tree directly and I am having a hard time getting to an email or having someone answer the phone. Very Upsetting!
Human resources
I would like to know why you have no email for associates to contact about other associates, been trying to fix w-2 with hr in Marietta, Okla and they don't like helping, they just want to set on their butts and do nothing. When someone ask for help or you see someone needing help you need go ask. But they don't, having to pay taxes due to the young lady...
Read full review of Dollar TreeManager and employees
Employees and manager refused to make a guy leave that was verbally abusing me in the store they told me they can't do anything the guy was verbally yelling at me to stay 6 feet and you need to obey the laws and the employee just stood there I asked her are you going to just let him do that to me and she said I can't do anything I said yes you can tell him...
Read full review of Dollar TreeCustomer service by employee/manager
On 2/10/21 at 8:55am. I walked in asking employee if they had iPhone cases which she advised she didn't. As I turned to leave she asked why I didn't have a mask on (which I choose to wear or not to wear as it is not a Georgia law that I must wear one, just a recommendation). I asked to speak with a manager and was advised that she was the manager. She then...
Read full review of Dollar Tree and 1 commentDiscrimination / poor service experienced
On Tuesday, February 9th 2020. I went to the Dollar General to exchange a few items. I am aware that Dollar Tree's policy on not accepting any refunds only exchanges. I was not aware of strict rules that at this location you couldn't take previous items you had purchased with you while you look for the items you want to make the exchange. Stephanie, the...
Read full review of Dollar TreeWBC Soda 4 packs
The staff in the Crescent street Brockton store refused to sell me the Soda by the Four pack in which it was clearly packaged. they took it out of the 4 pack carrier and tried to sell it to me as a four single bottles. When I said something about it the cashier became rude and dismissive and I refused to buy it like that. When i returned to the store the next day, All of the bottles were removed from the Four pack containers and were being sold as single bottle units. Other Dollar tree stores in the area are not breaking up the four packs and selling as single serve bottles.
I find it to be extremely deceiving and the willingness to gouge people in an already economically depressed area during this pandemic is repugnant and reflects very poorly on the Dollar Tree brand.
While this might seem to be a minor issue, it goes directly to the point of the way the cashiers treat the customers and the feeling conveyed that we are sometimes viewed as some kind of an enemy.
Desired outcome: Re package Item Correctly. Re Train Staff
Retaliation from the management
I keep telling the management at my store that I feel like my health will be at risk if I were to perform this task they needed me to do. They had a septic backup in the bathroom, management decided to leave it sitting there for a couple days prior to me coming into work and expected me to clean the floor which was caked with nothing but fecal matter. I'm...
Read full review of Dollar Tree and 1 commentPhone service
Today, Wednesday February 9, I placed an order for 120 gold fluted chargers. sku# 307369. My order # is EC299588727. I need 150 for a June wedding that I am decorating for these are what the bride asked for. When I placed the order it only allowed 5 cases. I need 7. I looked at another store and found it available but a minimum of 4 cases had to be ordered. I wanted to call to find out if I could either cancel or modify the order. When I called, I asked "To whom am I speaking?" She refused and said "I don't have to tell you. It's policy." I just need 2 more cases and she said it would be $20 to ship to my house, Not sure I understand why these can't be added to ship to the store for free when I am placing such a large order. Why does it matter when they are being shipped anyway? And your mission statement of Responsibility, Integrity and Courtesy? Dignity and Respect? REALLY? Not good business practice.
Desired outcome: That I can receive 2 extra cases to ship to store for free delivery. And that your people will say " Hi! Dollar Tree this is Betty speaking." I am a nurse and wouldn't think of answering the phone without using my name.
Service and discriminating treatment for handicapped people in store #2789
The ADA regulation and Federal Law is very specific and the manager and associates in
Store #2789
6511 W Loop 1604 N, Ste 111
San Antonio, TX [protected]
don't know anything about that!
I, with my rollator and my husband, we both are handicapped, visited the store on 1/31/2021 at 14:50 pm. The only register open was the Handicapped register and the line was long. I talked with the manager on duty, explained to him the ADA Federal Law about the Handicapped rights for this special cash register. This young man told me that he can not do anything about it and that he would not do anything to help me! In the time I talked with the manager, another associate opened up one more register and my husband paid on her register. The other associate, working on the Handicapped register stated very loud to all the other customers:
"She just have to stay in line like everybody else!"
I am a 74 year old handicapped female and because I am from another country having and an accent don't give anybody the right to discriminate against me and to embarrass me.
All of the associates need training and education about the Handicapped ADA Law and I expect an written apology!
Dr. Rosemarie Leach PhD
[protected]
Desired outcome: An apology from this 2 associates and better education for all associates about the ADA Law!
Bad customer service
1.30.21.. Client Jonathan and another client. There were 2 lines. I was in the 1st, and another client was doing balloons. Lines got bigger. 10 minutes. I gt up there. Ran my card. I took it out too fast. He ran it again. Failed twice. I tod let me call the bank. Said it was fine. Came back to him. Asked him if he cld ring me up. He said no. So where is my...
Read full review of Dollar TreeSurvey w/ "free gift:
I gladly completed a Dollar Tree survey when I was advised I was entitled to a "free gift" - I proceeded thru the survey and "free gift" section where I was advised the "free gift" would cost $7.95 postage and handling - I agreed to the S&H charge and had to put it on my credit card - when the confirming order came through the total charge to my credit card was $27.90 ($7.95 s&H and $19.95 for a SD Card which I do not need or want) but there was no way to cancel the order or communicate with anyone - IMHO "misrepresentation" - Please be aware I advised the credit card co to deny the charges when they are posted.
Sent from AOL Desktop
In a message dated 1/30/2021 8:32:38 AM Central Standard Time, [protected]@randony.com writes:
Subject: Re: We have been trying to reach you - Please respond!
Date: 1/30/2021 2:27:49 PM Central Standard Time
From: [protected]@aol.com
To: [protected]@randony.com
This message is from a trusted sender.
Open Immediately!
Hi ej545s
Open immediately!
The remainder of the message including the dollar tree logo etc will not copy or paste!
Desired outcome: Cancel order ASAP
Manager
January 29th around 4:00 pm, the store was full. The manager Heather chose to go to side of store away from cash registers. There was a line that went all way to back of store. Manager finally came over and checked out one person. I was next in line an ask her could she check me out and she said no I could just wait it would not be long. Everyone in line...
Read full review of Dollar TreeCustomer service
On Saturday, January 29, I visited your dollar tree in Westminster, SC. When I got to the register I had coupons, which I use out of necessity. No one knew how to scan the coupons. There were four people including the manager trying. The manager showed the cashier how to handle the coupons and opened another register. While there, the manager and customer...
Read full review of Dollar TreeEmployees not wearing masks
I have a problem with employees not wearing masks while serving customers and walking around the store. The sign on the door says masks are required for customers when entering, as most business do. However, at the time I entered the store (7:15pm) there were two employees working int the store, and neither were wearing masks. The one who checked us out wa...
Read full review of Dollar TreeService
I went in the store in Kings Mountain North Carolina on King Street today the one beside the Food Lion. I was shocked at how filthy the floors was, not with boxes or items but just filthy. I was not the only one that was shocked because others was talking about it too. That was my very first time in that store and you can bet I will not go back. Then I get...
Read full review of Dollar TreeDuplicate charge on my debit card 1-13-2021
On January 13, 2021 I visited the Dollar Tree on Main St. Lombard, Illinois . I paid for my purchases with a Debit Card ending in 0261. When I checked my Bank Statement about 1 week later, I noticed the charge had gone through twice in the amount of $48.29. I called the store and was told it should rectify in a few days. It has not. The manager Joan gave me...
Read full review of Dollar TreeNot enforcing or wearing mask
Clerk did not have on a mask at the Dollar Tree. The mask was hanging down on their neck. Customers also did not have on masks on Monday 1/25/2021 Clerk was nice but should have had their mask on their face and the posted memo on the outside door should have been enforced.
Read full review of Dollar TreeCustomer service
I just had the worst experience at Dollar Tree #168 on 4105 N. Hwy 98 in Lakeland, FL [protected] on Jan. 23, 2021 at 3:30 p.m. There was one register open and a long line of people down one whole isle. The Manager only came over when the cashier asked for a void. I thought she was going to have the other cashier open up to take some of the load apparently...
Read full review of Dollar TreeRestroom
I am making this complaint because I don't understand the condition of all the bathrooms at all the locations in my area. I have used both bathrooms at your Tupelo Ms locations and they are always very nasty. Looks like there is no attempt to clean them. My husband and I were at the Columbus Ms location was so nasty toilet seat broken floor looked like it had never been mopped ever! Shannon Ms location isn"t any better. They are in poor condition needs renovation. I enjoy shopping at Dollar Tree but I don't"t understand this. Please do something to improve this problem.
Desired outcome: Renovation
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4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.
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Overview of Dollar Tree complaint handling
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Dollar Tree contacts
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click up if you have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 21 21 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click up if you have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 4 4 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Support
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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