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Dollar Tree
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1.1 2962 Reviews

Dollar Tree Complaints Summary

92 Resolved
2868 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2962

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Newest Dollar Tree reviews & complaints

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K
8:22 pm EDT

Dollar Tree dollar tree rose hill, washington

I had the worst experience three days ago when I stop by at Dollar Tree five minutes till 9. Before I went their I checked online at what time they closed because off course I don't want to be their five minutes to closing time. So I checked and it said they closed at 10pm. I got their five till 9pm. Three minutes went by and they made the announcement they where closed already that we needed to take are items to the register. So I was only getting some napkins as I was gathering the paper towels. This guy came up to my face literally and said the store is closed! You need to get out. And I said excuse me? He said you need to ge our now the store is closed! And we got in an argument because I thought he was a homeless his aspect was so horrible. He literally looked like a homeless. After the argument I went to the register and their was someone before me which was still in the store getting more stuff. I waited 10min to get ringed up. How do they want me to leave he store if nobody is helping me. The worst experience and I really hope this person get a working its not the right way to ask someone to leave. As I was leaving people where trying to get in because of course online it said they closed at 10pm.

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P
4:59 pm EDT
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Dollar Tree service

I've called several people about problems with the store manager being rude and disrespectful to her employees and costumers and nothing has ever been done about her the store is ridiculous and how she is with costumers is awful just want people to know how she truly is she thinks she better than everyone in the store belittles everybody like they dont know how to do there job... she has her head cashier living with her and always give her the most hours and all they extra ones when there available I think this is no way to treat people or run a store something needs to be done about her

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S
2:39 pm EDT
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Dollar Tree a cashier.

Well I have shop d at plenty of dollar trees in Tennessee and Florida and always had a friendly cashier that was extremely nice. Well I moved to Detroit and stared shopping at the Dollar tree located at 6138 West Vernor Hwy. There are several friendly nice cashier's there but there is a certain one lady that is always rude. Everytime I go through her line she always has an attitude and it's not just to me either. A few days a go my son went through her line with his friend and she was very rude. Well today my 5 yes old child went through her line since no one else was in line and she walked over alittle and this cashier kept saying to my child are you in line or not really rude. Well my child was .06 cents short and this cashier handed her 1.00 back not giving me time to give her the change. The guy behind her handed her the .06 cents and we didn't even get a thank you come back. For goodness sakes the customer was a child. I'm sick and tired of this rude lady. I'm at the point of stop shopping at Dollar Tree period and I shop there several times a week but I can take my business elsewhere where.

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Y
5:58 am EDT

Dollar Tree discrimination, harassment, false accusations

It was my fourth time coming back to Dollar Tree, i was told the district manager didn't like that, for whatever reason, i was targeted for termination, always being spoken to for something, for example my manager said the pants i was wearing were not uniform, i had worked for the company previously 3 other seperate times, i also have seen and currently see present employees even managers wearing the same pants i was, what my manager claimed, was not in the handbook or a policy, i was told to complete unrealiztic tasks that i was punished for when they did not get completed. I never received my annual 10 cents raise, every other time i worked there i never receieved an increase of pay, was always paid $7.35 an hour, and had to first go around looking, find, and buy my own uniform shirt because they do not give you one, OR you could pay for a cheaply made overpriced one.

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G
4:39 pm EDT

Dollar Tree I am complaining about a very rude cashier

She threw my money at me and told me to get out of the store she works at the153 dollar tree and her name is bobbi i just hope that my complaints can be heard she was quite rude to the customers behind me as well please do something about her i would hate to stop going to the dollar tree in Hixson i want my experience of my family and friends to be nice and sweet but i felt hostility towards me

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I
3:29 pm EDT

Dollar Tree manager

I am a 60 year old diabetic man. I have shopped at the Dollar Tree location on Missouri Av in Clearwater Florida since it opened. Today I was shopping (approx. $50.00) for frozen food, cleaners, and glassware. I while I was shopping, I needed to go to the restroom, as I have at this store many times over the years. Today the restroom was locked. I went to the front of the store to request the key and was told the manager no longer allowed customers to use the bathroom. I asked to speak to the manager, but he was no available. I was forced to abandon my buggy full of frozen food and leave the store. I was forced to go two doors down to use a public restroom. Once there I was forced to clean myself where I had soiled my paints, then return home to shower and change clothes.
I drove across town to another Dollar Tree store to make my purchases. Guess what, they have a clean public restroom. I am VERY upset over this thoughtless decision your store manager made. Please note that I intend to share this story with my AARP and Facebook friends. Largo is populated by a vast majority of retirees like myself ( on medication that doesn't allow them a lot of time to spare when they need to relieve themselves. I have never been forced to soil myself and I find this to be very discriminatory to older Americans. 🤬
I look forward to your response.
Ivan Flow
[protected]
[protected]@me.com

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G
11:30 am EDT
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Dollar Tree my backpack was stolen from the are where they check in bags!!!

On friday april 13, 2018 around 2pm, I was in dollar tree in ne washington dc area.
I check my backpack in with the gentleman at the door he gave me a clothes pin with a number on it. I proceeded to shop around, I got to the cashier paid for my things went to get my bag from the gentleman and he could not find it. He went to talk to the "manager" that was on duty at the time and then she told me I have to wait on the "district manager". So as we my 3 year old grandson and my 13 year old daughter are waiting for like 15-20, then the "manger" comes back out the office to tell me that the "district manager" is stuck in traffic I can wait or come back. Yes I chose to leave to take the kids home and I got home around 4pm and call the police to report my things was stolen but to find out that the store "manger" should have called and made a report while I was there. I then call the store and by this time i'm talking to the dm, not to mention that the dm told me the guy came back empty handed and mention that his girl has the wrong bag and he was there to get his bag! No that he needs his bag! And yes the dm gave him his bag back on the note of knowing that 1 he don't have my bag in return for his bag.

From 4/13/18 to now its 4/24/2018 I have been calling...
1. Dollar tree corporate leaving messages... Every day and to be on hold for 48mins 30sec until I hang up.
Even listing to the phone ring for 18 min 58 sec
2. I have been calling the dollar tree store every day to hear the manger that was at the store on 4/13/18 is not at this store, also to hear that the dm is not hear today or call back this day and when I call back oh call back tomorrow after 2. I finally spoke with him on friday 4/20/18 about 3:30 and he was suppose to call the police to make a report and call me back with the report number.

Like I said it is tuesday april 24, 2018 and I have not heard anything form no one! Not the corporate office, dm, nor the police

I am very up set do to the fact that my persons was in the dollar tree hands and they allow someone else to take bag and they have
No remorse nor concern at all

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Q
9:15 am EDT

Dollar Tree opening

The store hours say 9am been here since 5til i called the store 2times after 9 first time hung up on me 2nd no answer at 5 after 5 customers and i are standing outside the cashier comes to the door holds up her hand telling us 5 more minutes. They are finally opening the doors and its 912 4 customers have left already i used to work for dollar tree in des moines this is very unprofessional and unacceptable. If something were wrong they could of at least let us know.

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Z
8:02 pm EDT

Dollar Tree employee

I went shopping at my regular dollar tree in CA. I had a cart full of items that matched my coupons. I got up to the register and the cashier was super rude called me names. Said comments like "can you not read fime print" the coupon said 1 per transaction. It never said 1 per day so I asked him if he could show me the policy where it said 1 per day. He refused to show me the policy and told me that if I didnt pay for the rest of my stuff (stuff I didn't get to use coupons for) that he would have the manager kick me put permanently. Is there anything you can do? I spent over 100$ and I had coupons for everything

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B
3:27 pm EDT
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Dollar Tree unethical employee behaviour

On April 20, 2018 at around 2 o'clock I went to shop at the Dollar Tree Store in Taos, New Mexico. While checking out with my purchases I was approached by an employee by the name of Mylinda Concha who told me that I was not supposed to be in the store and that I had to leave. I then proceeded to pay for my items when she proceeded to scold me in front of other customers and employees. I then told her that I had never been told to stay out of the store or or did anything to be told to stay out of the store. She continued to argue with me stating that I should I should take care of all my kids. I then started to leave when my cashier told me to contact their manager on Monday because the incident was totally uncalled for and she had no reason to leave her register to argue with me. If you look on your store camera you will find that I did nothing wrong .

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J
2:51 am EDT
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Dollar Tree workers/store

I am a regular customer at this store in covington tennessee store number is 00543. I have been coming to this store for sometime and this store has went down hill I am about to the point I am going to start shopping at another dollar tree because one has gotten so bad with employees not in right uniform. On their phones while on the clock. The restrooms are one of the nasty places in there! I seriously don't think anyone cleans them. I think if your an employee of the dollar tree you should be in proper uniform and not wearing hats unless it is a work hat. I went into the store a couple of times and there was this young white guy that looked to me to be on some kind of drugs or drunk. The store it's self isn't clean 98%of the time you have some workers that are working then others that are just standing around doing nothing. 98%of the employees has earphones in while working. I was in this store again saturday around 11:00 or 11:30 on 4-21-18 and there a young white guy just standing around all I could get was the first couple letters of his name it was jo. So if you could please address these issues it would be greatly approximated.

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D
12:20 pm EDT
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Dollar Tree cashier

I saw a cashier standing and asked her if her register was open since her ligh was on but she was looking outside. She didn't respond, so I started unloading my buggy, then she said kind of under her breath, "no I'm just standing here for no reason" so I said "what?" And she looked at me and said "what?" Very very rudely. After that only thing she said was "30.70" also very rudely. People like that do not need to work as cashiers, but be somewhere where they don't interact with people. This is the Sevierville, Tn store #2911 and her name is Cierra, well at least that's what on my receipt.

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D
10:52 am EDT

Dollar Tree loud and out of control worker

Canon city Dollar tree has the rudest worker I have ever seen . On Wednesday April 18th around 5 pm I was in the check out line # 3 when an employee Helen came to work. The outrages fit she was throwing was embarrassing to her boss who tried to calm her down. Then she approached a co worker and started in with her. complaining that she was hired as cashier and nothing else. This behavior in front of customer was uncalled for. It made me feel very unconformable standing in line. I though about leaving my basket and not coming back.

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H
4:26 pm EDT

Dollar Tree store a complete disaster

04/20/18 South Lebanon OH Store # 5638
I wanted to go shop at this particular store because last year because it is a larger store than the one in Lebanon. I was hoping to find the products I wanted at this store. The store was a complete disaster! There were boxes everywhere. Every customer I saw were complaining about how bad of shape the store was in. I even spoke to one woman who came from mason because she said she remembers it being such a nice store. I was unable to get to the products on the shelf because boxes were blocking them. I means mass boxes down every isle. The employees were just stacking them and walking away. I eventually just started looking at the boxes to find the product I needed. I had to open a box to get the product I wanted out. I was also trying to get wrapping paper but was unable to access it. You could only have one person going down the isle at a time. It got to the point I decided to go shop elsewhere. I took pictures, I heard one employee remarking in the back of the store that a customer is taking a video and laughed. This is unacceptable behavior for the employees. If they need to stock the shelves them bring a few boxes out at a time. I believe the manager was in charge of this procedure because and employee asked this particular man for a break. I hope this will be addressed or the employees receive the proper training on stocking shelves.

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M
4:03 pm EDT
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Dollar Tree store in disarray

Dollar Tree store #1376
4525 Lafayette Road
Indianapolis, IN 46254

This store is constantly in disarray with full boxes of products blocking the aisles while the shelves are empty. The floors are dirty with spilled sticky liquids causing even more problems with trying to shop. I recommend that a regional or district manager visit in order to observe the mismanagement of this DT site.

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H
3:05 pm EDT

Dollar Tree employees

I ask the manager at this store where some thing was and I know they have it just could not Remeber what aile.well in stead asking my i help or being nice she starts walking fast and i say excuse me she goes what, I ask her where the candle wax was and she said they don't sell those well the other lady that works there said yes we do. Anyways the manager was so busy in personal call where she could not help. This is thrid time I have came in with that crew and they was rude.the black that works up front is rude as well. She don't say thank u or anything and throw money at you. I go in there every day cause it is close to my house. But I will not go back as long as they work there.

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J
8:49 am EDT

Dollar Tree employee

At store# 3568 505 Piaget ave in Clifton NJ, i was shopping there with my 5 month old and 2 year old. When i got to the register there was one person paying for her purchase and i was next. Another customer prior must have left stuff on the belt and walked away. She was gone for a while, while we all waited in line, me and a few others behind me. The associate Alis didn't care that i was waiting, in line as we are suppose to with things in my hand and told the customer who left their things that she could skip the line and pay for her stuff. I was very upset and she just didn't care. When i got to her, and she was very rude. She didn't give me my change in my hand. So i left my change. Another associate named John who looked like the manager saw i left my change and when i explained to him about Alis, he also didn't care and looked at me like i had 4 heads. She was too lazy to put those items the women left to the side so everyone who was actually waiting could complete their purchase. I didn't know you were allowed to put your items on the belt and still continue to shop down the isles at the same time and get to skip the whole line of people who were waiting...

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1:06 am EDT
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Dollar Tree inappropriate behavior/ treatment to employee.

My wife and I were shopping today (4/18/18) when we overheard something that has us seriously reconsidering giving our business, and spreading good word of mouth for the Dollar Tree Corporation, if this is how business is run. We witnessed a Manager at the Washington Missouri location, with the name tag of Diana, angrily spat to the fellow employee working, with the name tag of Courtney, that because she gave her two weeks notice, she was not permitted to any breaks for the remainder of her time with Dollar Tree, but is to work. This illegal abuse of power was both shocking and sickening. Being business owners ourselves, and very involved in our church, and community we felt this employee deserved to be advocated for. Abuse of this kind is inappropriate and uncalled for. I do hope this is not Dollar Tree's standards. And, I hope to never witness this woman being verbally abusive again. I don't know how an employee giving notice of quitting, would entitle this Diana to feel the need to be rude, and inappropriately behaved, and to feel entitled to illegal use of power, but again, I hope this is NOT Dollar Tree's standards. Thank you, for your time.

Philip Malick

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T
9:22 pm EDT

Dollar Tree customers

I'm a Dollar Tree customer for a long time. My honest opinion is: District Manager and highest positions need to care about the employees. Good people working there. I'm hearing all the time: "Employees are so rude", but the reality, customers are really really bad attitude, liars, problematic and worst.
Management, if you really care the customer service, start to treat your employees in a good way. I'm a customer, but I hate when some customers are damaging, complaining and stealing merchandise and the company give them the reason.

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M
5:29 pm EDT

Dollar Tree an associate

There was an associate at this dollar tree that was very rude and loudly arguing at another associate while I was in line to pay for my stuff. She was a short red headed lady. She was loudly complaining at this other lady and there were a lot of us customers around and I do not think that her actions were very professional and did not appreciate hearing it.

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Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

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