Dollar Tree
reviews and complaints

Store 1646, located at First State Plaza in Newport, De
The store manager/supervisor Kelly working on Dec 18, 2018 around 4 pm was unprofessional. She made me feel embarrassed and discriminated. I was paying with a $50 bill. She examined it (raised the money against the light, rubbed it with paper) then announced loudly that she was not comfortable accepting it, walked away without any explanation. She made it look like I am paying with a fake money! I did not say anything and just payed my items since I am not a confrontational person. I am an honest person and been a customer for years at that location. I feel very discriminated and racially profiled. Staff should be trained more efficiently on customer service and how to tell if money is counterfeit or not. They need to be provided with the right tool to check money!

I've order 3 cases of silver chargers for a party business party im having next saturday december 29th, my order number is ec23818747. Name: donte fassett phone number is [protected]. I went to the store today to pick up my order and was told that is was not there and that they truck have not been making deliveries as it should have. This is unacceptable. What am im suppose to do now? Where is my order? This will be my last time purchasing anything from dollar tree. Also the store location is horrible... Dirty, triofflin, workers look very unprofessional. I've called customer service immediately when they notify me that they didn't know what was going on with my order and was on hold for 45 minutes after a lady answered she was very very very rude and disrespectful and hung up on me. The store location I went to is dollar tree 1000 easton road suite 205 wyncote, pa [protected]

Please advise asap

Annette is the store manager of our store and she has to be the rudest person I have ever seen in retail. She sits there talking on the phone when I ask her if they have something in stock she yells and tells me I will have to wait until she done on the phone. I can see if it was store phone but a personal cell phone. So I wait then she ao rude that I interrupted her phone call that she told me where the item was and then checked me out slamming all my items in the bag because she is the rudest person ever. I now wait until shes gone before I shop because the other 2 managers are very friendly

I walked into the store carrying my normal purse and a red christmas bag full of items I had purchased from another store in the complex. I was on foot so I didn't have a car to leave my other purchases in. As soon as I walked into the store an announcement was made over the intercom asking security to check sections 2 and 8. I didn't think anything of it as I had no reason to. I went to the back of the store and selected a few bags of chicken nuggets, a bottle of ranch and 2 gatorades to bring home for dinner. Well in the back of the store to employees came back there and started discussing something mundane again I didn't think much of it. Before checking out I decided to look and see if there was anything in the toys that I might want to get my daughter for her christmas stocking. I noticed the same employees close to my vicinity and I also heard another announcement made over the intercom saying security please go to the front of the store. At this point I thought it was kind of weird that the same employees were following me throughout the store and just happened to be calling for security in the sections that I was in but again I had done nothing wrong so I disregarded it. As I was browsing through the christmas section which is near the front door of the store I heard one of the employees that had been following me say to another one who was guarding the door make sure you check her back she's got a big red one and a black one. No one else around me had a red bag and a black one so I knew instantly they were talking about me which angered me. At this point I decided to approach the employees because I felt disrespected and embarrassed. They both kind of stood in front of the doorway and blocking it and I told them that I had heard her comment stating to check both my bags are red one and a black one. They looked at me like they were surprised I had heard what was said but then became hostile so I decided not to purchase those items I put them back on the counter and left to the store. About a minute later I came back into the store to get the names of the two employees who had been following me and talking about checking my bags. A third employee by the name of tina rudely inserted herself into the situation. And the names of the other two employees were candice (she was the one initially blocking the door) and kristie. Kristie was the "ring leader" of it all, the one who had told candice to check my bags, and was the absolute rudest one of them all. After I had asked their names kristie told me I was making a scene. I said excuse me, I clearly heard you tell her to check my bags, a black one and a red one. Kristie replied, youre just making up stories. We cant even check your bags. I said, I know what I heard. Im not deaf or dumb. Then tina pipes up saying actually its store policy that you need to leave your bags at the front of the store. (this policy is not posted anywhere in the store, nor did any employee mention this policy or ask me to leave my bags at the front when I entered or at any point while I was shopping, which I would have done had some one asked me to.) I stated that no one had asked me to leave my bags at the front and theres no sign anywhere, so how was I supposed to know? Then kristie starts yelling exactly no one said nothin to you. So why you making a scene. No one said nothin to you. I was so taken aback by the way I was treated. I was discriminated against and profiled and most likely will not shop at dollar tree again because of this incident. This happened at the dollar tree location on the south east corner of power and main, in mesa, az, 85206. The three employees were kristie, candice, and tina.

I purchased several items from Dollar Tree in Payette Idaho the other night, there were two bags that were filled with my purchase and were placed on the counter. When I got home there were two Ice teas missing I could not make it back to the store before it closed so I called and told the lady and she said that they were there and to just stop by tomorrow and Bring the receipt and I could get them. But when I went back I was told that they would not give them to me. I spend an average of $200.00 a month in that store and they know it. I have been shopping there since it opened but not any more I will go back to my old store. It's not much money but it's definitely not the way that you treat a regular customer. This was the first time that I have had to return to the store for anything missing or to return anything. Just not the way to treat a good customer.

I would like to report a sexual harassment incident following a termination of my job! Very disappointed and unhappy. A customer saw the incident and gave me her name and number for further investigation. After the incident happened I proceeded to have to call in because of my son being sick and in the hospital. The manager then proceeded to fire me for a no call no show when I in fact called and spoke with another manager on duty . No I can't seem to get ahold of him to speak with him about the situation.

On 12/16/2018 around 7pm I visited Dollar tree one Apple Valley, MN. I went in found what I was looking for (even though the store is a mess!, from frozen Products on the shelfs to Clorox wipes in the refrigerated sections). I proceed to check out and there were no lanes open (not even a light) I saw a employee stocking the sodas near the cashier area I asked her if she was open. She told me lane 3 was open. The whole time nobody came to check me out. This lady goes and opens up lane 2 and says "I can help the next person in line" speaking to the women behind me! She completely ignored me . I grabbed my stuff and place them on her lane, she then tells me lane 3 is open.. I told her there isn't someone there obviously. And all she said was obviously! With a stupid smirk on her face. I'm disgusted by such service!

I had a bad experience with the manager of the store she is very rude and dont kno how to treat customers
I went to exchange 3 plastic table cover i bought in the one in hollywood and I couldn't go to Hollywood to exchange them so i went there and she told me that she cannot exchange it because they were open and gave me attitude and told me that she owns that and she was not gonna exchange it
Im a manager myself and customers come first always and the way she treated me I didn't like it
She needs to be fired for being so rude thats why i never come to the store in hialeah because of their attitude and the employees not friendly at all they all had a mean face not even say hi to no one
305/725/6038
Eric

Past few times I've been in dollar tree in Shirley New York on William Floyd parkway there's these two new African American girls that are cashiers that always ring one product numerous times and when you catch them and confront them they say oh no I didn't and you ask them to double check they say it's only rang up once then when you get your receipt it's on there two and three times so have to go back in with three kids mind you. Then when you pay cash they also try and short change your change back. I try not to go to there lines when I am in there but it seems either one or both of them are there a good amount of the time. Then I also witnessed them calling over the loud speakers for a manager three times in the matter of 15 seconds first one girl did it then the other then the other girl again and they were laughing thinking it was a joke not even giving them a chance to reply that was so unprofessional and disrespectful. I'm not shopping at this location anymore for this unprofessional environment.

I came In dollar tree and there was no carts with long lines of course. I left the store and called and Bri picked up. I asked Her if she was a manager she said one of them. I told Her about the carts and the long lines. She got smart with me with a very sarcastic attitude and said yeah cause that's the number one thing on my list. I'll get on it and rushed me off the phone. She could have pretended to care. Thats all I'm asking. I came in and walked around dollar tree holding a 30 pound baby and holding my items in my hand to waiting in line which seemed like forever; to call and be treated nasty on the phone by an employee. That's NOT OK.

I was shopping at the dollar tree on S. fl ave and frontage rd last night when I was startled by the yelling of what appeared to be an employees father. He threatened the ladies in charge both verbally and physically. It got so bad people were hiding in the back of the store. Several people called the police. Upon leaving the employee in question was outside bragging about the occurrence and was saying they were going to wait for the employees on duty outside. This was very wrong. That girl should not be employed there any longer.

I was in the Woodstock, Va. store on 12/10/18 at around 11:00 am. There was only one cashier and 6 people in line. I asked the cashier is someone could open another register and she looked around and said "no not now." She said she would work faster. I saw the manager stocking and she saw the long line and did nothing.

I used to go in this store all the time and stopped going because of never having any help in there and the long wait.

I love your Christmas selection and decided to try again. Well, it was the same thing. A long wait.

And one more thing, It was freezing in there! Not going back!

Thanks

12-12-2018
My wife spent almost 30 minutes waiting for someone to check out her merchandise. Only one checkout person and she was lolly gagging around not paying attention to business. I don't no where the manager, but she was no where around to witness the long line of customers waiting to check out.
This is totally uncalled for, good management would recognize these situations and immediately handle the problem.
As it was, this caused an argument between my wife and I that was totally un called for. 30 minutes waiting for someone to man a checkout out register is pure bs and shows total incompetence.
You need to teach your manager better or else close your business.

December 7th 2018 at the Brookhaven Dollar Tree the manager Victoria Quay was very nasty and disrespectful to me. Saying I was "f'ing" cocky for someone who doesn't do anything. Said I had a "f'ing" bad attitude and I need to watch wtf I say to people pointing her fingers in my face. But I've never shown her that I had a nasty attitude. I barely talk to my coworkers unless it's about work so I truly don't understand where the nastiness came from.

I work for Dollar Tree #02297 since March of 2014 I was an assistant manager. My complaint is with
Angela Huerta - the Freight Manager.
Recently I learned she has been talking to other associates within establishment of my personal doings to bring disrespect upon me.
In November 2018
The recent changes of delivery on truck procedures, Angela staffed three associates, this including myself, to unload truck & upon her request, it was to be as followed -
An Associate is in truck to lay cases,
While Angela helps in truck to lay cases with that associate while the truck driver is on pavement to keep cases off grounds for me to catch all cases from truck to be placed On palate. I expressed this isn't fair nor productive and since I didn't comply with her plan Angela stepped out of truck to help me unload but aggressively. I am 43 yrs old and in course of my employment at dollar tree I'm constantly told ‘they' are gonna keep me young by working me.
Throughout the history of our working relationship I am spoke to in a rude tone sometimes over intercom during open hours while customers are shopping. I'm treated
poorly by the freight manager Angela when I do my best to assist productively, show up to work on time. I maintained for job security but I no longer could take it. Ive work her night shifts for years that she is suppose to work as freight manager
She says that's what im hired for. I feel I'm expected to work above and beyond every time I'm there, when I try to direct cashiers for teamwork she stated I'm [censored]ing all the time
I brought matters to the store manager and
Was Promised it would get resolved
If Angela continued she'd receive a write up but Store and Freight managers are best friends who constantly work as a team and also spent their time outside work almost daily up Until recently they had personal issues amongst them two.
In past months I brought some concerns to the district manager Robert. I asked him to keep it confidential but he did not. Next time after I was scheduled, the store manager mentioned to me Robert told her what I said... treatment by both managers escalated. I went through my insurance to cope with these issues from A Coach to help guide me who advised they couldn't talk about those matters no one took me serious for months, I was unable to reach out through the hotline, through HR, I couldn't believe after all the sweat and hard work I've put into Dollar Tree just to be considered unimportant. In November 2018 I put in for a demotion for other job opportunities causing hardship for me. Angela Huerta needs to be removed from management, from Dollar Tree.
She has been stealing hours from the company and she gets promoted to have her own store which is opening soon to San Angelo.
Angela bullies the Store manager and revises the schedule constantly so it works around her personal lives not what's best for the company.
I would consider staying on with Dollar Tree if Angela was no longer a part of the business.
Store manager asked me to stick with her til angela is gone and I could get promoted back as manager but after the fact of receiving a pay cut due to my demotion...?
Over the years Angela Huerta has been a horrible aspect to the company.

I placed an order online on 11/27/18 and because I work for a non profit I had to fax a tax exempt certificate which I did the very same day. My order in store delivery date unknown to me went from 12/9/18 to 12/17/18 and customer service blamed it on the tax exempt certificate. I informed them almost a month to deliver items was not acceptable and they basically said too bad. I called their corporate office and after 45 minutes of the phone ringing was told that they would have someone contact me. Here it is 2 days later and I have not heard anything. I have been on the phone for the last 50 minutes listening to it ring because they dont pick up. I will never order from them again