Dollar Tree
reviews and complaints

I realize that your stores cater basically to a lower income coustermer, Nevertheless, your employees should be trained in proper sanitary procedures. I went to one of your stores, went through the register, paid the cashier. She counted out my change by licking her fingers to grab each bill. This day and age, this conduct is highly inappropriate. My advice would be to issue each cashier with those little wet sponges, that every respectable store has, and instruct them how to use it. Chances are, you probably sell them. Thank you.

Today I visited store #965 in Williamsburg. There was a gentleman/manager, or someone of apparent importance there, who was truly hateful, rude & acting like a complete bully to the employees. Hollering at them as if they didn't have a brain, downgrading them, speaking so loudly he could be heard from one side of the store to the other, while they were stocking shelves! Even if these employees are "problematic", take them in the back and fix the situation! Doing it in the store, where you have paying customers, if completely unacceptable! I can NOT imagine working under this man! He was horrible, bullying, rude, obnoxious, hateful & just out and out mean! And to add to this, he never once bothered to open a box and help stock the shelves. But he sure found the time to stop hollering at those stocking to go outside with a female associate to smoke a cigarette! I literally walked out of that store completely dumbfounded that someone would be that ugly to people in public.
I will not be returning to this store!

On 8/25/17 I visited store to purchase goods for a company event and used my corporate purchasing card. When it came time to reconcile my statement I noticed an unauthorized charge of $99.95 on 8/26/17 for a Showtime PPV Fight Event, which I did not purchase. My last use of this card was 8/25 at the Dollar Tree. I was not able to get the name of the person who used the card from Showtime and contacted the manager, Paul at the store and just explained to him that this could have happened at his store as I did not use it anywhere else. We both didn't know how it could have happened since I used the chip. I don't recall if cashier asked to see my card, as some do in other establishments. Paul said he had video footage and would take a look and call me back in 30-60 mins. As of two days later no word from him and I stopped in store and left a message for him to call me. The cashier said he was coming in that evening. That was on 9/21 and still no response from him. This is suspicious to me because if there was nothing on video or if there was, I would think he would let me know, UNLESS, and I am only guessing, somehow he was the one who stole my credit card number. I just wanted to make you aware of how unprofessional this manager is to say he will call you back and never does. This was my favorite Dollar Tree store, but with management like that, I don't want to give them my business. If possible I would like some resolution of this as I am concerned how my credit card information was stolen from me. Thank you for your attention to this matter.

i went to my local dollar tree on camp bowie i have been going for the longest i love it well use too i went last night with my daughter and she plays soccer they are trying to buy things for the disaster so they can donate they have a hobby which is couponing mind this my daughter only had one coupon out of all the things she was going to buy the cashier instantly said "another coupon" she looked annoyed according to her she could not take the coupon as the item did not match the picture it was a tooth paste the manager then wants to come by and say very rudely "maam the reason why it wont take your coupon is because it expired " i told him oh is it ok im sorry for wasting yalls time then he says "yeah ok" i was so shocked that i left everything and did not buy a single thing i looked at the coupon as i walked out and it expires the 26 of september wow what just happend here were they having a bad day do they not like their jobs because to me it looks like they do not and i will not return my daughter and decided to just go to walmart where they took the coupon with no problem i guess dollar tree losst another customer on top i am a blogger and have a friend that works for star telegram in fort worth and i will comment this sto her so she can write s=about it in her segment ..

I was at your store shopping when I went to reach for a can on the bottom shelf the store manager grab my butt. I turned around and said what are you doing? He said I thought it was my wife. I can't believe you allow this at your stores and you allow anyone to run the store. I will never shop there again. It was the store on Daniela in fort Myers 04327 the only positive was the cashier she was helpful and told me he was the store manager.

The employee at Dollar Tree with the name of Bernice on September 21st 2017 about 1:30 the employee Bernice charge me for food items and Dollar Tree Halloween merchandise she had already charged my food stamp card for the food which was the amount of 9 something I'm not for sure because she did not give me a receipt because the rest I had to pay with cash I was going to pay her with quarters I was counting the quarters out to see if I had enough in quarters she got mad because I did not put them in her hand but I told her I'm counting them out first to see if I have enough to pay you with the quarters if not I will pay you with a $20 bill she put the quarters on the band that slides the merchandise closer to the register some of my quarters fell inside of where the band is at I guess she got frustrated or upset she told me she was not going to help me no more and I told her you already charged me for my food she said I don't have to deal with you if I don't want to and she came and took the bags of the food out of my hand which I had already paid for with my food stamp card made me get out of the store but she did not give me the stuff that I had already paid for which was my food to call the police on me said that I talk to her and I did not I just tried to get back the bags with my food and because I had already paid for it I have evidence that I have paid for that food.

We have a fairly new store located in Oswego, NY. I'm not sure if there is a new manager of this store but it is filthy. The floors throughout the store are so dirty. The bathroom is pretty disgusting too. I actually brought it to the managers attention and she said there just isn't time to get everything done. I just went in today and is worse than months ago. Each time I go is dirtier. It hasn't been cleaned. It was a beautiful store. I know it's a cheap store to shop at but they should still have pride in their store.

09-10-2017 the employee's of the dollar tree in Waldport Oregon are very RUDE they yell at there customer's, never look you in the face when asking where you might find something you are looking for, I witnessed that myself twice! not one of there employee's ever smiled or asked if you need help finding something. I will NEVER go the again and will tell everyone I know too not shop there they are very RUDE. If they don't want to work with the public then they need to move on. I truly hope that when I go back to see if there is any change's they will be friendly at which point I might consider shopping there again but NOT before!

09/20/2017

To whom it may concern:

I, Marie Smith, was in the Dollar Tree store located in Willmar, MN store #3715 on the date of 09/14/2017 around 5:30pm.

When I witnessed a horrific display of rudeness by the store cashier named Brittany and the store manger named Kassandra,

directed towards two male customers and an employee ending her shift.

As I was waiting to be checked out, the two male customers were looking through the balloons, which was also located next to the office.

At no fault to the males, the cashier Brittany, proceeded to rudely turn around an state "Could you not stand behind me, an I don' t like people behind me?"

I was astounded, I was in the very first check out line, there were 3 others behind the employee.

Not only was this the only issue, immediately afterwards, the manager loudly and carelessly, placed a phone call and stated that the female employee was short $45.00

from her till, and publicly accused handing the above said amount of money to the male customers.

This clearly would have been impossible as the office was open, however the two gentleman where not even close enough to be handed said money.

I and other customers clearly, verbally stated they would not returning to this store due such lack of concern and privacy of all offended parties.

Shortly after I had left the store the employee whom was so publicly embarrassed step out, clearly in despair.

I questioned her if it would be possible to review the security cameras to assist in sorting this out, she stated none of them worked, and that they drop her hours and told her return the following week.

I sincerely would hope that you would take this incident under advisement, and sort this out and properly reprimand the store manager.

If you have any further questions, feel free to email at the contact below.

[protected]@gmail.com

Sincerely,
Marie Smith

Very unprofessional hollering and screaming at my twin sister all the customers were so upset with him they were telling him to shut up and to not talk to her like that and they were all saying that they were going to call someone about the way he was talking to her my nephew was in line and he was so upset that he wanted us to go back to the store to take a picture of him so he could put it on his site

Store # 4892
2489 Aramingo Ave
Phila Pa 19125
I work for this dollar tree, and my manager is Sophy Phork, a recent incident has occurred while a new supervisor was there, where both bathrooms seemed to have been clogged, as I unclogged the toilets, the drain pipe on the floor had shot out nasty stuff, and made a very foul smell, as I called sophy to inform her, and asked that she came back since was still in parking lot, her response was "the bathrooms we're working fine when I was there" then as I explained to her the situation her phone mysteriously shuts off and never had called back, I find it highly unprofessional that she would abandon her own store like that, as for me and the supervisor and cleaned up the mess and got the toilets working, for the main manager to abandon a new supervisor without being trained fully on what should be done if incidents like this we're to happen, I'm in hopes that there is a report done about this

On Sept. 5, 7, 10, 18, 20 I went into the store 0683 in Scotland Neck NC 27874 and it look bad the shelf is empty and very messy. The store manager is very rude and she smokes weed on her break on store property. I also heard her cuss a customer out to a dog cause they ask for something and it want on the shelf. That store manager is ghetto and not professional like. She dont need to be there. The employees can talk for me especially the lady name Susan she know that the store manager is not right for that position. I really hope yall do something about her soon cause Dollar tree gonna lose alot of customers.

I did the drywall finishing in this store over 2 mo ago and contractor says they have not been paid so im not getting the thousands of $ i have ties up. So if this is not resolved within 3-5 buisness days a lien will be inforced. This issue needs to be addressed or if i need to contact someone else please notify me of this i can be contacted at [protected]@gmail.com

I am a very loyal customer. I shop there 3-4 times a week. I even use your online service. Every Christmas I spend $300-$500 buying stocking stuffers to donate to shelters and churches for child and grown ups. Every Easter I spend over a hundred dollars for Easter hand outs. I used to always shop at the Store in Havre De Grace, MD 21078 store #4391. At first I accepted the lady asking me about my dog. Its always the same lady, name unknown, she wouldn't give it to me. After the 5th time of her asking me if my dog was a service dog and me saying Yes each time. I mean back to back visits so there was no way she forgot. I decided to change stores and went out of my way to use the store in Northeast, MD store #2405. The Northeast 2405 store I get excellent service, they even remember I'm the lady that spends a lot at Christmas, I loved it. Just this week on the 12th, I was already in Havre De Grace so I stopped there. I regret it now. She was working and I tried to stay away from her but near then end we passed each other. When I walked past her she said "I [censor] hate these damn dogs in my store". I left the store crying. My dog is very nice and polite and never does anything wrong in the store so I don't get what the problem is. When I get upset, it causes me to have black outs and fall. I have mobility issues and my dog keeps me balanced. I really would like to receive a phone call back about this situation cause I already brought it up to the manager of the store but she gives a phone number and walks away. My # [protected]

I saw a Rats tail in the shelves and thought no it couldn't be .I said maybe something just fell so I move all the bread and look under the shelves below and nothing .asi I then check the bread and it has mouse bites and holes all over.I felt so disgusted in my stomach .athw store was kept clean and organized but it was still a bad experience.I told a employee and she said nothing, just took the bread and had a disgusted face.

Hello I am writing because I havent been this embarrassed in a while.

This is in regards to the dollar tree in Denver CO at 8000 E Quincy Ave #600 Denver CO 80237

This occurred September 18th between 6-6:15pm

I wish I could give this specific location zero stars. I have never felt so embarrassed in my life. I have a black purse that is one that you can carry on your back (bought it in the purse section at Kohls) I am not in high school. I actually work in the big office building right next store. As I was walking in, a tall man with black curly hair raised his voice accoss the room to take my back pack off. (He was a dollar tree worker) I didnt think I heard him correctly as I have never had this request before so I said, what did he say. He repeated across the room that I could not have my "backpack in here". I told him this was not a back pack... solely just my purse. He said I could leave it at the front door. I did not feel comfortable with this as I have personal items in my purse that I would not want stolen. Not accusing anyone, but you never know what can happen. Honestly, I am a Muslim woman and I have never felt so judged on. Was he afraid that I could have a bomb or something in my purse and that's why he said I could not have my purse in there? Either way he did not explain, just said it's a new policy. I would never want another Muslim woman to feel the way I felt today. I felt very low and probably will never return, even though I'm right next store every day.

- A former loyal customer who has spent hundreds of dollars here

My son and I where going to get some candy from the vending machine from inside the store at the dollar tree store on blue dimond and 15 freeway in las vegas and when we put our first quarter and it didn't give us any candy so I was like well that sucks but my sun is 4 and he was like try the next one, just for him I did and nothing, so I told the lady at the register and she said yea I know and the lady said thats not ours and it dont belong to the store, she said you have to call the number on the machine and I thought ok well that sucks so I called the number and its disconnected, I told the lady and she well theres nothing I can do call the store and file a complaint, I suggested to put a sign on the machine and she said that she cant do that either and said well that dont make any sense its just taking costomers money and there is no where to file a complaint, its not about the 50 cents its about the principal

on september. 17th I came to store #5813 in Houston, TX to exchange some items as well as purchase more. I came wtih my items in box. after getting my addtional items for purhcase I went to the register the clerk was on the phone taking his time. he finally comes to the register I told him I need my box in order to get my new items to my car. he stated do not take the items out to the box unless I was going to put them back on the selves. I asked him if he was serious he said dead serious, because "he doesn't even suppose to be doing this" whatever "this is" I express to himt that seems to be an employee problem not a customer problem. he ignored my comment. My sister in law and myself are standing there with 2 baskets full of glass wear and he never once tried to wrap them offer any type of assistance until I stated are you going to help us or continue to let us stand here. So proceed to grab the box in which the exchange items were in, and wanted to remove them he yells don't take that out. I said well give me some help. I found another worker and asked him to get me box(es) he gets ont he loud speaker yelling loudly get this lady a box. while the whole time we are still standing there causing back up in the lines. I saw on one of the registers there was a roll or brown napkins so I grabbed those and stated its a same I have to do other people job. He yells out who job or you doing its not mine. I yelled back at times, I'm PISSED. I said its your job, you are unprofessional, unhelpful, rude and lazy. I should not be wrapping and trying to bag and box my own items. and you don't suppose to tell a customer to put items back on a shelf. The other employee found us boxes. but we still had to stand there and wrap and box all the items ourselves. WE CONTINUED TO HAVE WORDS WITH EACH OTHER . BECAUSE HE WAS RUDE AND DISRESPECTUL. and bascially told him he doesn't give a DAMN. I remembered him from the week before when another asked him to help us then with that 1st purchase and get us a box. he walked out side and went to side of the building and smoked WEED with someone that was standing by the window waitng OMG.. after I got all the items wrapped he followed us outside and stood in front of my car and smoked a cigarrette and just stared at us as we got in the car. I don't know if he was trying to scare of or what but thats so unprofessional. I will never go there again as long as he works there and I will tell everyone I know in that area my salon and everyone else to not go. becasue that type of behavior is uncalled for and doesn't deserve business and he had a management badge on. Thats the funniest thing ever. because management definelty does not act like.
he was not for the customer, he is not customer centric.. he sucks.

store #5405 Vineland, NJ Store is very cluttered and needs to have more cashiers, long lines. Also, it would help if ALL Dollar Tree Stores had music playing as its so boring in there shopping. We love the price, but alot of times they are out of the stock we need. It should be more consistent. Also, there were only TWO shopping carts the last time we went in. Is that enough suggestions?