Dollar Rent A Car
reviews and complaints

Estimados DOLLAR CAR RENTALLS y subcontratistas AUTOEUROPA ( Natasha Alejandra Rodriguez):

RENTAL RÉCORD [protected]
Toyota COROLLA. GUSTAVO RUSSO
RENTAL RÉCORD [protected]
SIENA. AGUSTIN PARIS

Quiero dejar formalmente mi disconformidad con el alquiler de autos previamente comprometidos por su empresa.
Contratamos oportunamente un vehículo de 12 pasajeros en MIAMI y un auto Compac.
Al llegar a Miami se nos manifestó que el vehículo de 12 pasajeros no estaba disponible, eran altas horas de la noche y estábamos con cinco menores.
Allí en Miami y que estaba de turno ofreció lo que tenía y tuvimos que aceptar no había alternativa.
Esto nos ocasionó mayores gastos:

1. combustible.
2. Peajes.
3. Estacionamiento.
4. Riesgos (debió manejar alguien que no teníamos previsto que lo hiciera gracias a Dios lo hizo muy bien).
*****Esto nos ocasionó un gasto de 387 dólares de más de lo previsto.

La devolución del Compac alquilado en Orlando y devuelto en MIAMI se cobraron servicios NO pactados previamente.
*****Esto nos ocasionó un gasto mayor de: 125, 26 dólares
En la devolución del último auto se reconocieron 56 dólares de combustible.
Como se ve todo esto se derivó por no haber cumplido lo prometido ( seguramente con causas por parte de Autoeropa/DOLLAR rent Car)

RESUMEN DE LO NO CUMPLIDO POR LA EMPRESA

1. POR CAMBIO DE VEHÍCULO DE 12 PAX CONTRATADO AL QUE TENÍAN RESPONSABILIDAD DE DOLLAR. 387 DÓLARES
2. AGREGADO DE PREMIUN SERVICE AL COROLLA 125, 26 DÓLARES

*TOTAL DE PERJUICIO RESONDABILIDAD DE DOLLAR/AUTOEUROPA

PERJUICIO 512, 26 DÓLARES

Nos parece que DOLLAR RENT CAR/ AUTOEUROPA DE QUIEN ERA debería reconocer este reclamo.

Luis/AGUSTIN/Damian y Gustavo PARIS

I was refused a pre- inspection card to fill out at the LAX Dollar Rental Car location on jan 9, 2020.
they had least amount of LAX Shuttle buses + had a very long line . I knew something was wrong with this co. all other car rentals had many buses picking people up - but not Dollar. Be prepared to wait .
at location I requested the pre inspection card twice from employees and was told I didn't need it + they don't do them . I trusted them .
But when my Dollar. rental engine light went on a few days later and I exchanged at San Diego Location. . They saw a dent on car = that wasn't mine. And wrote me up an incident report. I am livid. I have no pre registration card for this card. And it is very advantageous for Dollar to refuse them. As now the customers are liable - when it was a pre existing condition on the car.
I have called dollar and only get a Phillipines Call Center + no help !
unreal.
I will be filing a claim against Dollar with the State of Californias Consumer affairs + Federal agencies. for their fraud + gross negligence . I see they are franchises - so they operate independently + have no cohesion on policies from one to the other . Beware !

Rental Record #[protected]

I'd like to share my recent experience with renting a van from Orlando International Airport. After a 10-hour flight delay due to staffing issues of the airline, my group and I arrived at the Dollar counter. The rental agent was rude and condensceing.
• She corrected me on my pronunciation of "Kissimee" not that this would have be intolerable it was the tone and manner that she said it.
• When she explained the insurance, once I declined and said my personal insurance would cover me. She was again unnecessarily pressuring me and implying I was stupid.
• Her behavior remained consistent when she explained the refueling policy. She went through the options and I said we would return the tank full. She snapped at me "make sure its within 10 miles of the airport and that you show the receipt when you turn in the car." At this point I asked if that was a new policy, she still snapped and said "No, I just say everything I am supposed to."
I do want to state that all other Dollar employees we encountered that day were extremely friendly and helpful.
When we were returning to the airport to drop off the car, we searched the internet for a gas station, we saw there was one right in the airport, when we tried to pull into it, we noticed it was all blocked off. We searched again and it said there was another one approximately 7 miles out. We did not want to risk looking for it and delaying our arrival to go through security etc., so we ended up returning the vehicle with approximately ½ a tank of gas. Needless to say, the charge for refueling was astronomical (as she said it would be). I have been renting from Dollar for all my business travel and had also rented from Dollar on my last personal trip to Orlando because the service has been great, and I have never been treated rudely. I can tell you, that I will no longer rent from Dollar. If she had not said anything and bullied us, we would have returned the vehicle with a full tank of gas (probably filled from about 15 miles from the airport). Her behavior was unnecessary and because of it Dollar has lost a lot of business. I have convinced my business associates to also not use Dollar.

I rented this car and only used it actually 3 days.,
day one to get from Airport to Hotel
day 2 to drive to Ft Meyers from Orlando
day 3 return to Ft Meyers.
when I got my bill there is a $300. charge for vehicle damage., when I called customer service they tell me this is due to smoking. I HAD no previous Knowledge that there would be a fee. I could have easily NOT smoked. AGAIN I only used it a total of 5 hours in 9 days. This did not cause any $300 in damages. WHO can I get to reverse this fee., I have never used your company before and never will again., if this is not taken care of.

Im requesting a copy of my contract With the AAO Name on it Ashley Roberts . PLease give me a call if ypu need additional information contract rental #[protected]

rented 6/26/2019 returned 8/9/2109 total bill 3945.15
columbus airport

Michelle Henderson [protected] email adress [protected]@msn.com
1941 woodland ave columbus, ohio 43219

Need this information to file a civil suit against Ashely Roberts

I rented a car from Dollar and I cannot drive it for 21 1/2 days due to the fact the battery wasn't charged. The tires didn't have involved air in them. There were stratches on the driver side of the vehicle. It's wasn't clean. Someone had been smoking in the vehicle prior to me renting the vehicle. I can't deal with smoke I had to be rush to the ER. I could have died and all Dollar Rental wants to do is compensate me a 100.00 gift certificate. What about my life?

Rented from Washington D.C. On return, walkaround with agent: no damage, all fine. A week later I see a $155 charge and from online it says window screen damage, which there was none when dropped off. Thus began 1.5 hrs on phone with 6 agents. Finally said a file was set up as had to check with Washington. Eight days later still waiting for file, any photographs, rental agreement, and no way to contact from abroad. Customer service is abysmal and someone there is lying. Emails get bounced back. One customer service agent said I had to contact Washington and gave me phone number that didn't exist. Two others asked if I'd been in an accident, when clearly I had not. Absolutely disgraceful service, customer reps. Rental Agreement [protected]
Case Number [protected]
This is a disgraceful company.

I went to counter at San Antonio Airport Sunday morning to pick up my midsize SUV I had purchased through Priceline. I was helped by ( I believe her name to be Alex )at the counter. She said hello.Needed my credit card, Id for my reservation. Everything was going great until then she said did I want to upgrade for a certain amount. She proceeded to let me know that the vehicle that I was about to get wouldn't have the leg room, space, comfort of the other SUV. I was feeling very uncomfortable because it sounded like it wasn't even a SUV. I then asked her was I not getting the midsize SUV I picked out? She said yes and then I was thinking why are you trying to make me feel bad because I don't want to upgrade. She definitely needs retraining! I didn't wake up early in the morning for some pushy sales pitch. She was terrible and then when I went down to get my SUV, I was pleasantly taken care of by RICK who gave me a vehicle that was just fine! If I wanted a huge SUV, I would have ordered it. ( I did have to exchange vehicle that morning because of a warning light on steering wheel, but nevertheless, RICK again was very helpful and I got another SUV that was just fine. Maybe RICK should be at the counter and the lady at where cars are! Just a thought! Hopefully if I ever choose you all again, I hope you improve your front counter customer service. Regards, Pamela Anderson. I was there 10/6/ 2019 and returned car 10/7/2019

Dollar have charged over $100 to my credit card for toll fees.
I contacted them for clarification of what these charges were for.
They have refused to give me a bill receipt or itemise exactly what I have been charged for.
This is surely fraud.
How can I be billed without a valid reason for billing me.
All I ask is an itemised bill for what I am being charged I will gladly pay if it's correct.

I will NEVER rent from Dollar again. The counter agent was grumpy, the woman gave us no dictions that we need to hop in the car and check out, and just to get 5hrs more they want $100 more when I could have been inconvenienced and got a separate reservation for 1 night for $43. This is horrible customer service! And I could barely understand the representatives that kept passing me from one to the next. I may not matter but I will certainly spread the word.

- 1st payment: 05Sep19
- request number: CF471408
- rent car company: Dollor at Christchurch in NZ during (17Sep19 - 19Sep19)
- According to your booking information, I need to additional payment of NZD 53.27 (It means full coverage with insurance excess protection. But Dollor asked me to pay NZD 127.43. I showed my booking documents. But Dollor asked me full payment because they did not have any payment record in their system. I paid full amount what they need. I ask refund my extra payment of NZD 74.16

Good morning.

***Urgent Complaint- Rental Record [protected]-Grocott***

I recently rented a car on 9th September at JFK, NY (due to return 12th Sept-JFK, NY 12:00), I have quoted the above RR number for convenience.

This booking was under the name Grocott and was originally booked via Trip.com at an agreed quoted price in GBP, please see booking data below:

Booking No.: [protected]
Confirmation No.: J1383601771

This booking was secured at a cost of as outlined below:

Car rental fee 4 days £173.63
Discounts £0.00
Total US$211.42
Pay at pick-up US$211.42

Upon arriving at Dollar in JFK to collect our vehicle, fresh from travelling from the UK we were greeted by an extremely dismissive and unwelcoming member of your team. There was no formal greeting and was simply asked for my licence and card. She then continued to speak to her colleague next to her without any real acknowledgement of ourselves. This immediately felt like we were not important to Dollar and our custom was an inconvenience.

We were then bombarded with a barrage of requests around insurance and liability and taxes in an incredibly fast manner that it was hard to understand. However I was aware through our original booking that we would need to arrange insurance at collection. I stated third party as most appropriate. We were then told we should pay for a toll fee (even though we were heading to Montauk and our journeys would not include Tolls) and sat nav for car. I advised we would not need neither.

We were then given a RR document and told to head to booth to collect car. At this point her conversation continued and there was no pleasantries or thanks.

We then headed over to collect the car. At this point we handed over document and the gentleman hardly looked at RR document and just asked me what vehicle it is, I stated SUV Standard (as per booking), he said "you can take any car from 26-28" So we then had three vehicles to select from, not knowing too much about product features and benefits we chose the one in the middle. Upon entering the vehicle we noticed a strong sense of smoke from cigarettes. However the vehicle seems otherwise ok. We drove towards exit where we were required to present our RR document.

The gentleman took the document and for 5 minutes we awaited our exit, however he then returned to say "you cannot have this vehicle" He then left us at the exit for some time only to return in another vehicle. He asked us to leave the original vehicle and get into new one. He then handed another RR document. This second vehicle seemed more dated than our first choice and (upon later inspection) it had previous user litter in glove compartment.

As we were now being told to leave and enter the busy rush hour roads around JFK it was imperative that I maintained full concentration as driving an unfamiliar vehicle on unfamiliar roads.

I then noted that the latest RR document had some very confusing and contradictory information. Firstly the second RR was at a Higher Cost (375.16 against previous 361.09)

When making this booking it was clearly stated taxes were included, however RR states these were added.

The insurance I chose (third Party) was at a higher rate on the second RR ( $15 per day as previous was $12) in total for the entire duration we had the following figures:

2nd RR - $131.80
1st RR - $120.80

We then saw that taxes/service charges we as follows:

2nd RR - $94.18
1st RR - $92.11

As a result following the vehicle change forced into us at the exit, we had a higher quote! Plus this was a vehicle that seemed from the outset to be less appealing for our holiday.

In total we were given an estimated charge of 375.16 for the second vehicle against our original choice of vehicle of 361.09.

Most importantly though, we committed to a rental that included all taxes/fees and we chose an insurance quoted at front desk that was vastly different when shown on RR agreement.

In conclusion, we experienced very poor customer service, a last minute vehicle change prior to entering busy JFK roads, an increase in cost for in my opinion an inferior vehicle. Most importantly we have been charged amounts above and beyond our original agreement. When booked prior to arrival.

We chose Dollar for a reason, we have used you before in Las Vegas and Orlando and received great service and up to this experience we would of chosen you again as we frequent the US on an annual basis where possible. However this experience has left me with a very sour taste.

I would appreciate a prompt response in terms of how you can assist me with the above issues so that our future custom can continue.

Many thanks

Harry Grocott
[protected]@hotmail.com
+[protected]

This is my ongoing story of their counter staff falsely informing me of ‘mandatory policies' That I must agree to pay for or else I won't get my vacation car.
"My confirmation number is J11746998F3
I have been asked to send you a private message to discuss my complaint. I emailed full details of my complaint in but nobody was interested in dealing with it.
I came over on vacation from the UK, and clearly made it obvious that I was a UK citizen, I was quoted a price that I was told didn't need anything else adding to it. Then when I got to the counter a very forceful woman told me that I must purchase additional insurances and that I wasn't eligible for the price I was quoted and charged more than double what was remaining on the loan. I questioned it at the time but was told that my price was only valid for US citizens and not for overseas visitors. I feel as though I have been robbed, and sold a false story of what I could have. Had I realised that this was how you operated your business, then I would have used another company. I've only chosen to use Facebook to complain as you have ignored m for a week now through usual channels
Thank you for providing me with this information, Damon. I understand your frustration and would like to look into this for you. May I please ask for your full name and relationship to the primary renter on the reservation? -Zach
My name is damon preston and I am the primary renter
Thank you, Damon. Our team will be looking into this for you and will update you in this DM thread as soon as possible. We appreciate your patience while we review your concerns. -Zach
I await your response. How long do you think it will take your team to investigate?
I also have pay by plate tolls to settle from my return to the airport as there was no other way to get there other than on the toll road, and I can't access information on how to pay them fl fore you add even more charges. I didn't buy your service as I only needed it for the last hour of my holiday and didn't want to be charged for 16 days just for that small section of my trip
Hello Damon. I sincerely regret any misunderstanding. After reviewing your concerns, I can confirm the daily rate quoted did not change. However, the service for Liability Insurance Supplement is optional and was accepted on your rental agreement. The charged billed are correct and no refund is warranted. -Ross
I am not happy with your explanation. The liability insurance was not optional as your staff member told me that it was mandatory that I take it as I was not allowed to take the vehicle without it as I was from the UK. She also said that I had to sign the documents to accept the charge or I could not have the car. She also tried afterwards to pressure me into paying even more for the fully comprehensive policy for yet another $600, the charge is not correct as I was given no choice but to take that policy, and you have now confirmed that the woman behind the counter blatantly lied about it to me to make me pay extra. I can only assume that she gets bonuses for all the extra charges they sell. The process is disgusting and this response from you just goes to show how that the issue is systemic throughout your organisation. Your delays look like another excuse to not own up to the shady practices that your company operates. If you are not willing to give me back the forced sold charged then I have no choice but to make this situation public so that no others suffer this level of deceit and theft of their highly valued "Dollars"
Damon, I assure you that your concerns have been noted and forward to the appropriate management team for further internal review. Unfortunately, we are unable to reconstruct a conversation that takes place at the rental counter so we must rely on the signed contract. While this is not the preferred resolution, we do hope you can understand our position regarding this matter. -LuciAnna
No I do not understand or accept your position. You are basically calling me a liar, to suggest that the conversation did not take place and that the signature that I was told I had no choice but to sign by your staff member or else I would not get the car whilst my wife and 2 small daughters waited with all our vacation luggage is the only method of verifying what took place. Your standpoint allows your staff free reign to rip off all customers for as much as they choose to with no risk of repercussion as you will always side with them with the standpoint that the signature confirms they behaved appropriately and not in the deceitful and underhand manner I which they do in fact operate. I am truly disgusted that in a country which prides itself on customer service you allow such practices to take place freely and with the full support of the organisation. I will pursue this to whoever I need to to ensure this practice is exposed and your staff acknowledged as the deceitful people they are, and your organisations happy support and encouragement by way of commissions of their behaviour"

This is ongoing as all they do is ignore what I say, then make me wait at least 24 hours for a response regardless of how quickly intent to them
OH MY GOD!
now I find out that despite my asking you numerous times about paying the damn tolls before you rip me offf even more for that too, you've ignored every single request for that information and now taken another £35 from me for a $6 toll!
When will you stop taking my money, and which authority governs your activities?, clearly you are all working there to delay my complaints long enough to take all my money. I demand to speak with a senior manager and I also demand to know which authority regulates your activities so that I can raise a formal complaint about your entire organisation with them also. I cannot express how enraged I am with you all right now, you are all utter thieves and I am sickened by your activities. You have absolutely no shame or morals!'

This was my very first time renting from Dollar and it will be last, unless someone can right this situation. I rented a full size vehicle on 08/30/19-09/03/19 to travel out of town. I picked the car up on 08/30/19 before I went in to work. For starters, the person got there late (about 8:20) and I was already running late for work. Once she finally got there, she didn't know what vehicles they had available so I had to wait another 20 minutes for her to go outside and see what was available. She came back and brought the key for a Chevy Malibu. Besides her being late and them having me wait, the process of renting the car was pretty good. I drive the car to work as I planned to leave after work and head out of town. I get off work and drive home. On the way home, the car started driving really funny as if it had a misfire or as if there was some mechanical issue. I checked to make sure that car was not in eco mode or something as I know this can affect how a car drives. This car didn't even have the option for eco mode. I get home and call the 800 number on the agreement. The first time I called, I got hung up on. I'm not sure if it was intentional or if there was some type of technical glitch. So, I call back and I explain my situation to the agent on the phone. She advises me that she has to transfer me to the local branch where I rented the vehicle. When she transfers me, a lady answers the phone. I start to explain my situation. She told me that they didn't have any other vehicles available except compact cars. I explain to her that this was a family trip and that I need something a little bigger. I do understand that this was a holiday weekend and availability was limited. I proceed to ask what actual vehicles are available. She names a few cars and then says "well, you will just have to come see what we have available". I said ok. I then asked her that since I'm having to downgrade a vehicle, would that lower the rate. Before I could finish, she cuts me off and says, in a very rude tone, "just because you go to a smaller car doesn't mean we change the rate. Again, you will have to come see what we have available". I just said "ok" and we ended the conversation. During the whole time we were on the call, she was talking to another customer who was apparently standing at the desk. I leave and head to the location to see what they have. When I arrive, I spoke with a guy and none of what they told me was available over the phone was available in person. I asked if they had rented out some cars since I had called about 20 minutes prior. The guy assured me no they didn't. Based off the list of cars the agent told me about over the phone, I was going to take the largest compact they had. However, that seemed to change once I arrived. I reiterated to the agent at the desk that I felt like the car they rented me was having mechanical issues. His response was "well, if it breaks down, call roadside and they will handle it...maybe direct you to the nearest location". At this point, I could see that this was a losing battle so I just left and took a chance on driving the car out of town. I had already booked a hotel and couldn't risk losing out. The entire way, the car acted funny. It got even worse. It wouldn't accelerate and I was literally afraid to pull out in traffic. It was a huge inconvenience. Once I arrived at my destination, I had to uber everywhere because I just felt the car was not safe. I'm very disappointed at the service I received. If this is not resolved, I will not rent from Dollar anymore and I will advise those I know to do the same.

Thanks,

Ronald Persons

MY BOOKING NO IS [protected]
MRS M MARTIN
ORLANDO FIOR 14 NIGHTS FROM 8TH JULY 2019

WE collected the car and drove away quite happily. However when we dropped car back at Orlando airport on 22nd July we were told that we should have returned the car full of fuel. However when we picked up the car on the 08th July the fuel tank was not even half full. At the time, feeling very tired after the flight, we did not pick up on the fact that the Dollar Rep at the airport had completed the form to say that the fuel tank was full. It really was not full.
As we did not have the time to go and fill up with fuel I then had to pay a staggering $78.00 for fuel. This is terrible and not atall fair, it is such an inflated amount. I wouldn't have minded paying for the fuel but
1. The car was not full when we picked it up and
2. It cost us about $25 to fill the car up NOT $78 for half a tank.
I would like you to look into this and I would like a refund of $78.00.
I am a travel agent in the UK and we sell car hire regularly. however I do not feel that I will be recommending Dollar unless this refund is applied and then my faith restored. I do not feel that I have been treated fairly.
I look forward to hear from you.
My email is melanie.[protected]@premier-travel.co.uk
I hope to hear from you soon
With regards
Melanie Martin