Menu
Dollar General
Dollar General Customer Service Phone, Email, Contacts

Dollar General
reviews and complaints

www.dollargeneral.com
www.dollargeneral.com

Learn how the rating is calculated

1.2 3838 Reviews
Verified
The authenticity of the customer service contact information for Dollar General has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General complaints 3831

ComplaintsBoard
Z
11:18 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The name tag says ALE. She insisted on Teaching me (a very Midwestern accented woman from Michigan) Spanish. I spent 20 min one day not being rung up because she insisted on teaching me Spanish. She even got other shoppers involved who also spoke Spanish. She Stares at me and follows me around the store. In fact that will most likely get worse as I am sure...

Read full review of Dollar General
ComplaintsBoard
E
7:34 pm EDT

Dollar General management and non employees working

I once worked with the company. Enjoyed the customers for the most part. Worked with some great woman. Had issues with the night cashiers jobs that were put upon me. I had to go light duty so that helped some. Came to the point where I couldn't do my job as night cashier and offered mornings/mids on the days she had open. At that point she was no longer willing to work with me, she let me go. We went through a few employees during my time. The only constant with this store is that when the manager works, her boyfriend is there. He is either standing/following customers to see if stealing, hovering over the gate to registers when she is at them. Always jumping in guest conversations, directing wherever they might need to go. Helps with truck, recovery, hangs in stockroom when she's back there. I was just wondering if that was normal or does every employee get to have that benefit? Time and time again she has gotten away with it. We would get in trouble for not getting much done while she is getting her stuff done plus with help. Now, I was told to go to another store and shop. I gave her a few days to get over it. And now they both ignore me and my husband. It isn't how a manager should be to a customer. Civil not rude.

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
5:13 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On August 31, 2019, I went to Dollar General Store #15141 located in Lewisburg, WV. I came to purchase variety of things plus rent a Rug Doctor. I looked at them different times before this day and there was always a sign hanging up on the display stand stating they had a Rug Doctor Pro Spot Cleaner/Detailer for $24.99/24 hr. rental or $19.99/4 hr.rental...

View 0 more photos
Read full review of Dollar General
ComplaintsBoard
B
1:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Was going to buy a few things for hurricane and grabbed a 18 pack of Busch beer got everything else went to checkout and lady said beer wasn't on sale I tried to tell her the sign on the cooler door said it was she said her boss took them all down I told her she must of missed that one and the next thing out of her mouth was I can't over ride it. So I left and was very upset. I didn't purchase anything

Read full review of Dollar General
ComplaintsBoard
C
6:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General the store, rolltainers and the manager

Store 14211 kalida ohio. This manager is a very rude lady. When she talks with me she just laughs like I'm a joke. She always has a comment on how she is fully staffed like, she don't need any help. Ok, so answer me this. When I shopped there today, Rolltainers were at every endcap. It was very hard to get thru the aisle. Shelves were not recovered and low. So, miss manager. Stop talking down to me, talking to me like I'm a joke. You obviously do not have the staff that knows how to take care of your store. Your place looked no different than any other dollar general. Maybe if you gave me a position, your stock would be on the shelves instead of sitting in the boxes on Rolltainers. Lower your ego and stop acting like you are better than others.

Read full review of Dollar General
Update by Cheryl Rust
Aug 31, 2019 10:51 pm EDT

No. Not at all. I help my coworkers, always have ... Don't want to work there anywayz ...

Hide full review
ComplaintsBoard
F
7:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Every time I try to use a coupon they don't scan . The manager Michelle was very rude today I asked why it wouldn't scan it was the right coupon and not expired. She agreed but told me she couldn't help me and she was the manager so don't ask for one. I complained before and all the response I got was uninstall my dollar general application and re install...

Read full review of Dollar General
ComplaintsBoard
N
3:25 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

What has happened to this location? It use to be really neat and well stocked. It seems that the manager was on leave and the substitute is not as good. The staff does not seem to follow thru on stocking and you have to go search for someone to ring you up. The aisle are cluttered and you can't push your cart thru. I hope you can bring back the previous manager. She ran the store so well and it felt like a community store.

Read full review of Dollar General and 1 comment
ComplaintsBoard
T
2:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lipan is a small town population 435 . We where very excited to have a Dollar General come to our town so we don't have to drive 20 mikes to the nearest store to get something we need but since the Dollar General has came to our town everyone we go the this location 9 times out of 10 they are outta Dr pepper . I can understand this happening acctionally but...

View 0 more photos
Read full review of Dollar General
ComplaintsBoard
W
8:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a former employee of dollar general. I'm the only one wh has been there over a year. For starters they forced me to be part time all because I had a second job that didn't interfere with my work time at dollar general. After that the new store manager then took me from 30 hours a week to 11 hours a week. I was off 8 days cause not only was I scheduled...

Read full review of Dollar General
ComplaintsBoard
P
9:42 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to get some groceries at DeKlab Illinois south 4th street location and when I went to pay for my pop which had 3/12paks for $11.00 below it was not honored by the store. As you can see in my pics it was marked 3/$11 but Manager would not honor this. Her response was that corporate sends down the strips that go on the front of the shelving that are...

View 0 more photos
Read full review of Dollar General
ComplaintsBoard
T
11:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General melvin veach stalks me

Melvin Veach stalks me and he works at the Laverne Oklahoma Dollar General he rang up 4 charges on my credit card this morning and it took all my money for food. He pretended he was on the phone with your central office. And told me all my money was put back on my credit card...but he stole my money! Why is this going on here in Laverne Oklahoma? How can workers be allowed to target and steal money from customers? He took all my money off of my card! And then lied to my face! Sick of him and a couple of others who steal from me and others!

Read full review of Dollar General
View 0 more photos
Hide full review
ComplaintsBoard
T
3:13 am EDT

Dollar General delivery trucks sitting in parking lot of the store leaving the truck running all night

I called the dollar general and talked to a Lilly the assistant manager last night @ 9 pm. I informed her that the delivery truck running outside the store should be turned off by 12 I was being generous with the time. Your company prides themselves on putting there stores in small communities, well guess what ? Our bedrooms are right outside that store. The law states and this is the law # 2018-15 . No noise, back up horns, truck noise after 11 @ night. Here it is 3 am in the morning and the truck is still running. I've complained recently about delivery trucks b/4 8 am now I am complaining about trucks running all night. The drivers spend the night in the truck and leave it running overnight while they sleep, .unfortunetly I am not able to sleep. It's detrimental to my health. Called the police he turned it off right b/4 they got here, after they left it started again. Three strikes and your out. Unfortunately you don't take this serious b/c it goes on now everywk enough is enough so many complaints and the city will fine you maybe that would be better since being nice and writing to you and calling the store isn't enough. This won't be the last time you hear from me b/c tomorrow morning I will be @ the store complaining to your manager. I will leave my name And number tomorrow with the store manager about this problem and hope that it will be rectified

Read full review of Dollar General
Update by Terry ciarlante
Sep 05, 2019 10:56 am EDT

NO the law is in Atco N.J. 2018-15 No Noise after 11pm to 8am. Anything detrimental to the health and well being of the ppl. Since they chose to put there building in between two houses they must respect how we the ppl feel and we feel we don’t want any trucks running leaving diesel smell to come into our bedrooms . Noise like backup alarms on there trucks and there radios playing sorry you have a hard battle with me believing any of what you are saying since I experience this @ least twice a wk. Hey they can buy my house to expand there parking lot which would be there best bet!

Update by Terry ciarlante
Sep 05, 2019 9:48 am EDT

I don’t care who, what, where or why, bottom line is it has Dollar Generals name on the side of the truck they are responsible for there stores deliveries. Not here to debate, just fix the damn problem and stop letting drivers do as they please. Kinda funny that once I went & spoke with the manager and not the little puppets In place things got a little better b/c he talked to the drivers.

Hide full review
ComplaintsBoard
C
1:01 pm EDT

Dollar General consumer confidentiality

To whom it may concern;
   I've sat on this for about 3 weeks now, hoping that my feelings would pass, and they were just due to my son's bad experience working at the Bonne Terre Dollar General Store. But the longer I think about it the more upset I've become, and have decided to give you all an option to take care of this problem before I'm forced to.
   We live in a small town, so everyone knows everyone's business. While waiting in the checkout line, a friend of ours listened to your cashier named El talk and tell lies about my son and family's personal business. In particular that we have guns at our house. She has ABSOLUTELY no business sharing that information with ANYONE! If I hear anything else like this, I WILL file a lawsuit against Dollar General without hesitation.
                  Most Sincerely,
                C.D.Johnson

Read full review of Dollar General
Hide full review
ComplaintsBoard
W
9:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am Walter Mansfield and live at 211 W. Grand Ledge Hwy. which is right next door which means the Dollar General Store is right in my back yard which also does not please me. The problem started with the construction. During the excavation it was obvious that there was going to be a problem with the drainage of a low spot on our adjoining property line...

Read full review of Dollar General and 3 comments
ComplaintsBoard
D
3:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had three probems with the same associate. First, I had cat food that was advertised for a price, but not ringing up that price. The associate said the ad was no longer valid and didn't want to change the price. The ad was hanging in front of the cat food in the aisle. If it wasn't valid, it should not have been there for customers to see. Then, I had...

Read full review of Dollar General and 1 comment
ComplaintsBoard
L
1:47 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This afternoon I was at your Dollar General Store located at 830 49th St N, Saint Petersburg FL 33712. I stopped to pick up some food for my goddaughter. While in the checkout line near the front door a man began to curse at me and other customers. He came in and out of the store daring people to say anything. He had backpack a bicycle and metal fixture to...

Read full review of Dollar General
ComplaintsBoard
D
12:14 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This store needs immediate attention. You cannot get down aisles because of merchandise piled in carts. A handicap person could not shop here because of aisles being blocked. Merchandise cannot be found because it's not where it should be. It is the only place to shop in this town and I believe the prices are escàlated because the compañy knows there is no...

Read full review of Dollar General and 1 comment
ComplaintsBoard
J
8:56 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I checked several stores throughout the state of Wisconsin and cannot find Clover Valley dill pickles. I usually buy the very large jar but none to be found. There are Mount Olive pickles, but they are the worst I ever had. Bring back Clover Valley. Also cannot find the sweet spicy sliced pickles. If this change is a money issue, most people would pay a little more for a product they like.

Read full review of Dollar General and 11 comments
ComplaintsBoard
A
1:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom this may concern and the corporate office in headquarters I'm filing my complaint on store 5690 west 70th street in shreveport La 71129 store manager P.J on July 27, 2019 he hired me fix the schedule told me he will work with me on everything I needed to know about the store and what I didn't know he will teach me in training me on how to do so will...

View 0 more photos
Read full review of Dollar General
ComplaintsBoard
A
3:48 pm EDT

Dollar General store manager. vicki...

The store manager Bard me from two stores for a shoplifting incident that I was not even involved in no police report was made no arrest was made. I'm highly embarrassed I am highly inconvenienced as Dollar general is the only store in my town to shop when she told me that I was not allowed in the store she screamed it across the parking lot which caused further embarrassment I have spoken to a lawyer about this he says I have a very good case if you cannot resolve this and this lift my name of that list then my attorney will file suit against you for everything possible. I made a verbal complaint with someone at your corporate headquarters a week or so ago and I have not heard back from anyone my attorney suggested that I make this attempt to resolve this on my own before he gets a hold of it. So today I am asking that you tell Vicky to leave me alone . For her to lift my name of the band that she has me for two stores Dutton and section as I did not get caught shoplifting, I no police were called no report was made and there was certainly no arrest. It seems to me this lady has no has no case against me therefore I should have the choice to shop at Dollar general if I want to Sincerely, Amy Allen August 22, 2019. Please let me know something as I would not be able to stand the embarrassment of trying to shop and getting yelled at or officers called

Read full review of Dollar General
Hide full review

About Dollar General

Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.
How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Customer service was posted on Apr 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3838 reviews. Dollar General has resolved 189 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.1
401 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
    Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number
    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    Human Resources Inquiries
    More phone numbers
  3. Dollar General emails
  4. Dollar General headquarters
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
Dollar General Category
Dollar General is related to the Retail Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.