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was not wearing name tag
Today in the pouring rain with my two year old grandson at 11:00 a.m. the door was closed and locked with your employee finally surfacing and unlocking the door after myself and another customer kept knocking
Once in the store it became clear that the employee wanted some personal time as she was on her cellphone loudly cursing to another party about her job. This went on the whole time I was shopping and since I had a toddler with me I checked out(she was still on phone) and left. This occurred at the Monroe Twp, Pa store and the whole store smelled like she had just had a cigarette. Please check into this as this is a fairly new store and very convenient.
[protected]@outlook.com 10/17/2019
pot holes and parking lot needs repaved asap
The Dollar General Store in Albany Indiana has a parking lot that needs repaved asap...Seriously, its like a roller coaster ride everytime I pull in there...potholes are everywhere and its impossible to find a path thru the lot w/o getting mad at this ridiculous lack of parking lot maintenance..Please have a construction crew repair this...People are...
Read full review of Dollar Generalrude employee
My sister recently visited Dollar General in Bay Springs, Ms. in order to make a purchase for my mom who has dementia and is bedridden. She presented a check to the cashier and she was told very rudely that the check was declined. My sister knew that the check was good but went to the bank to make sure. The lady at the bank said the check was good and it...
Read full review of Dollar Generalstore manager brenda harmon
I use to work for Dollar General and my store Managers name was Brenda Harmon. From the start she lied to me about hours and becoming a key holder. Someone was even demoted for this to happen. Brenda hired her cousin who was promoted to assir.manager when we already had one. Her cousin's promotion was kept quite, I found out from a customer that the cousin...
Read full review of Dollar Generalemployee
Your new employee Chelsea has been stealing since she been there numerous times and give her a surprise drug test she will fail it for meth I promise she works in Dale Indiana her manager is Carmen and she works sometimes in the Hatfield Indiana not a very friendly person I'll keep calling corporate until I'm able to reach someone that can take care of this problem
Read full review of Dollar Generalrude manager
Every time I go in store the store manager is so rude to customers. If she is putting up stock she is singing loud with the music are talking on her phone that she has in her ear. I was behind a customer today that spent almost 100.00 and the manager never spoke to her she was on her phone talking with the ear bud and all the customer could hear the...
Read full review of Dollar Generalwrongful termination
Kimberly holcomb store manager in ratcliff arkansas fired me bc I had 3 write ups for the same thing but she never trained me I had to learn by myself and what the assistant manager taught me which was very little the rest I was on my own to teach myself. She would be very mean to customers. She would have us use 2 week old mop water to mop the floor...
Read full review of Dollar General and 1 commentcashier
I purchased a case of water, tin foil, a soda, lice kit and two pieces of candy which was about 20.00. the cashier who was a boy charged me 70.00 and was not going to say anything about it until I cancelled my payment and told him there was no way my total could be that high. He aborted the transaction and said he rang up 40 pieces of candy. How do you get forty pieces of candy out of two pieces. He needs to be fired or better training. I will not let him check me out again.
wheelchair accessible
I am writing this due to the fact that while i understand that the store in question is small, not being able to get down more than half the aisles with my wheelchair is not good. I personally have done some retail work myself at different times over the years, and cannot fathom how not making every aisle accessable to all is even remotely acceptable. I...
Read full review of Dollar General and 1 commentstore manager
a few weeks ago i file a complaint with you regarding the store manager costing me $35 in bank fees because she was not paying attention to what she was doing and charged my debt card $44 dollars instead of $17. due to this i was forced not only to pay the extra money but a $35 bank fee i couldnt afford to pay. i havnt even got the respect to hear back from you regarding this matter that this manager or the store owes me this money back. i am on ssi and cant afford this.
OMG the manager/cashier screwed up and you are putting the blame of it on me are you kidding me right now. at the DG store i go to they ALWAYS run debt first and cash second. i told her to ONLY run 17 on debt. It is NOT my fault a manager of a store doesnt know how to do that. 35 dollars may not be alot of money to big pockets like you, but it is a great deal of money to me. your store or that manager OWESSS me that money. and i am so shocked by the attitude you have OMG
check machine
Every time I go into the Dollar Store when I get to the check out they tell me that the check machine is down I spend a lot of time and money in this store and it is very frustrating to not be able to write a check. They need to at least put a sign on the door that the machine is broken if it is I'm not sure if they even know what the machine does they are...
Read full review of Dollar Generaldigital coupons
About 8 out of 10 times when I go in shopping and I get to the register to pay I put in my number and the digital coupons doesn't work they do not load. Every time this happens. I got to dollar general in my town like 5 to 6 times a week. The thing is they don't try to resolve the issue they r just rude and say well this is home office concern not ours. I am very disappointed in our store in clermont. I am thinking of never even going back.
heartland farms tender and crunchy beef and bacon bites
I stopped to get a bag of dog food and chose the heartland farms. When I got the dog food home I opened it. When I dumped the food into the bowl it was a giant ball of mildew. The bag was sealed, no tears or any openings. This was totally disgusting. After a long day at work this is the last thing I wanted to do was go back to store to get more dog food.
[protected]@aol.com
unethical behavior
If I could give no stars I would. I called in to inquire about some products and this rude woman, she said her name was Coraine, answers the phone. She attempted to tell me why the store had closed early the previous night then hung up on me so I called back in which she was rude and hung up again. I called back and she actually started arguing with me...
quality of store
I have shopped in the store for years and it seems like in the past year and half the store is dirty and cluttered. Boxes are everywhere. They seem to can't keep help to stock shelves and clean the store. I try not to shop there anymore if I absolutely don't have to go to the Georgetown Road location. It is closest store to where I live but hardly want to...
Read full review of Dollar Generalmanagers actions
I took NEW friskies pate cat food 10/6$ to trade to friskies gravy cat food. Was told on front of several customers, this date food wS discontinued last year so therefore "I MUST HAVE GOTTEN IT OUT OF THEIR TRASH, " I am a regular customer and have never gotten food out if trash. It was so embarrassing to be spoken to like this in front of other customers...SOMEONE NEEDS TO CALL ME ASAP
Read full review of Dollar Generalemployee screaming and cussing
I was shopping in this store and all I could hear was the blonde girl with glasses screaming and cussing at a ladie not to come back to her F-ing I understand if someone is not supposed to be on the property but there was a lot of people in the store and all of that I think was uncalled for I hate it because I've always enjoyed the people that work there. P.s. there was children in the store at the time of this incident!!!
Read full review of Dollar Generalno handicap shopping carts
These people need to provide handicap buggies in their stores . I was shopping tonight and an elderly man was ahead of me in line and knelt down thought he was picking up something but he was moaning and breathing hard and no one asked was he ok the cashiers were just looking at him and not offering assistance. I asked the gentleman did he need me to call 911 for him and he said no his back was bothering him and he can't get around that good he needed to sit down. This was on October 3rd at the Store in Fitzgerald Ga 31750 . You really do need handicap buggies like Walmart there are a lot of disabled people in town. Store #15233. Thank you and have a nice day !
xbox
Bought an Xbox card lost the receipt with code they said they couldn' t help me. Please have them to clip the code to the card. My husband is old and doesn't always pay attention to things. The clerk didn't tell him that he needed the code to activate the card. She told him when he went back for help and was told she couldn't help him and had to buy another card. I told him to never go back to dollar general and buy a card!
store is no longer being stocked.
This store is very organized and clean, but over the past few months there has been a decline in products available. The dairy, meat and freezer sections are bare for the most part. According to employees they are not able to order things that are out and are just sent random shipments. If this is indeed the case I cannot for the life of me understand the...
Read full review of Dollar GeneralAbout Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
Dollar General Customer Reviews Overview
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone numberHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General headquarters100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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