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using coupons at dollar general
on 9-23-19, I went to this DG store.(store # 15804).. I had received a coupon for 5.03 from Starkist Tuna in the mail from a settlement received from a lawsuit filed against them. The cashier there at first tried to say that the coupon was for more that what I had purchased..which was not the case. He kept saying it stated to buy 3 products. I showed him...
Read full review of Dollar Generalbroken check machine
In the last 2 weeks I have gone to the Dollar General to purchase items and get to the register to pay and they tell you that the check machine is broken would it not be nice for the store to post a notice on the front door that the check machine is down but no I get to the register the first time they ring me up and I go to pay and at that time is when I...
Read full review of Dollar Generalservice; nightclub or store
At around 8 p.m., I needed to make a quick stop in to pick up some household items. When I walked through the doors it felt and sounded like I just entered the club. The music was blaring profane and sexually explicit filled rap music. Don't get me wrong, I like rap and I like going to the club every now and then. But I don't want the club coming to my...
Read full review of Dollar Generalunethical behavior
I was told I could only do one shopping trip per day. I can understand this with the same digital coupons but I was using my account twice in once day for seperate items, not different accounts. So we can only shop dollar general once per say now? What was the issue, with me forgetting an item the first time? I would like to know why their are different...
Read full review of Dollar Generalstore appearance
These stores are impossible to shop in and I really like the dollar store there are always big metal things with tons of boxes blocking all the merchandise don't they realize that shoppers are not able to move these things so losing a lot of money very stupid. They really need to hire a night crew to stack shelves. I know employees are doing this and is not...
Read full review of Dollar Generalcashier
I had gathered what I wanted and went to pay out Friday 9/20/2019, they were 2 of us so we could handle our order, we were lined up passed the make up, one cashier was having a conversation with someone she new over by the coolers, and Deanna or Dedra or whatever her name is was talking to customers about her husband being in jail or boyfriend but I think...
Read full review of Dollar Generalmanager not honoring sale prices
On September 20 I went inside the store to get some chairs that were in the sale paper listed as buy 1 get 2 free when I get to the register the cashier said that I couldn't get the discount because it was not in the system and I showed her the sale paper where it clearly stated that the chairs were on sale. She then called her manager Sabrina Powell who...
hazard
I went to this store for the first time, and could not even walk or push a basket in there due to merchandise, carts, cut up boxes, and boxes in the floor, down each aisle. This is a hazard to customers, not to mention frustrating. I tripped over a box that was cut up on the floor. This is pitiful. The only employees I seen were in an office laughing. I...
Read full review of Dollar Generaldisrespectful employee
This employee by the the Steph, is the rudest and disrespectful person. Not only does she smoke while customers are waiting in line but has the nerve to smoke in front of the door. Smh, this store always is without products on shelves. Then when you ask can u open the boxes that box the isle she says. Uh do you work here? I took a picture of her smoking and my granddaughter said Nana that lady is rude she is smoking when she should be working.
condition of the store
On 9/20/19 I was shopping at the Dollar General in Northampton PA. I have never seen a store in such horrible condition. The store floors were filthy, there were carts wtih product on them in every single isle and the shelves were empty. When I approached one of the employees they indicated that they don't have enough help to stock the shelves. This store should be condemed by the FDA. It should not be open to the public. Someone is going to trip over all the stuff that was on the store floor. The only section of the store that was shoppable was the Vendor stocked Potatoe chip section .
nasty attitude having employee
Dollar general no longer should hire people with bad attitude problems @ that location, the young lady with the tattoo on her arm, who wears a ponytail&braids. The location is close to my job so I shop there daily. And she always in a very foul rude mood. Please take the matter up with the employee. She should always treat people how she would wanted to be...
Read full review of Dollar Generalitems never stocked
I'm tired of going to buy items that are on sale and nothing is ever stocked. I always check product availability before going and it will tell me it's in stock, get there and nothing! I even check while standing in front of whatever I'm looking for and in stock means it's not there until the day after the sale is over and it magically appears. Not to mention rude manager who makes up rules and won't honor sale prices.
i live in charleston sc and i have the exact problem. i go in to buy the sale items on the ad and there are never any on the shelf or in over stock at the top of the shelves. THEN MAGICALLY they appear on the shelves after the sales over.
inept, rude cashier/manager: fire her now
Items rang up wrong. She would not adjust. Said I was being rude for wanting the correct price, which was posted on the sign. This was at 10 a.m. Saturday, Sept. 15. She should be fired and I should be compensated for this upsetting retail experience. Meanwhile, her low-life friend said she's had enough of my mouth. I said, "This is great: I'm rude because I want the correct price!" Skanks should not be allowed to loiter and distract the already unqualified cashier, then be rude to customers. RSVP
workers
I went to store #14617 at 8:00 pm and all the good you put outside was all ready in the store blocking all the isle where I could not even get down the Isle that I wanted items from. I know the workers has to bring them in at night however it should not be as early as it was. If it was there at 8:00 pm all ready how much earlier was it actually put in the store blocking the isles. The weather was clear and sunny all this day so it is not due to the rain. The store is not kept up clean as other Dollar General Stores. Thank You and I hope this problem can be resolved.
all food
Look I spend a small fortune at this store monthly. Someone that knows how a business needs to operate needs to address many problems with this store. Many times I go there several of the employees are just standing around and talking when many of the shelves are unstocked. One of the coolers up front for drinks has been out of service for months. Now the...
Read full review of Dollar Generalthe entire store
The oakdale california location is disgustingly dirty, cluttered, and unorganized. The employees are either rude or untrained. The manager doesnt care. There can be 8 people in line and one checker. The manager will just walk on by and never offer to help. There is so much unstocked inventory that you cannot walk down the isles. Ive tried about once a month...
jamond thomas
Mr. Thomas at Dollar general in wetumpka Alabama. Cursed me and my family out because we wanted change back. And he was calling me [censored]es. And just totally disrespected me and my kids out. And said what you wanna do . Like he wanted to fight me and my kids. He act like he is racist. I will never step foot at that Dollar general again. It's a shame that my kids feel unsafe when we go to a public place to shop. I will not tolerate his behavior.
complaining about rudeness being unfair
I went into the dollar store in dequincy Louisiana 70633 to buy a pack of cigs an a cold drink I was at the cash register an thi guy just threw 4 cases of cases of cokes on the counter I thought he was just putting the cokes on the counter an right before my eyes she said oh u going let him go before u an started ringing him up I can't not believe she did that to me that is so rude I can't believe y'all like that work there every time I go in there there so rude to me y'all lost my business Jonathan guillory
linda, the manager
The manager of this particular Dollar General Store is a racist. She berates the black employees in front of customers and if the customers complain about it, she blames said black employees. She is driving business away from this store, and I'm not sure how many complaints it will take for the corporate office to do something about it. I have NEVER in my...
Read full review of Dollar Generaltrespass
I was shopping it was cold I had a hoodie on I picked up a pack of socks and took the tag off put the tag with my other items and put the socks in my shirt pouche, she scanned the tag and I was counting change when the man behind me said I have it, handed her his credit card and said add a pack of Marlboro lights too I'm in a hurry I took my receipt and...
Read full review of Dollar GeneralAbout Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
Dollar General Customer Reviews Overview
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone numberHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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