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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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C
1:04 pm EDT

Dollar General general manager store clerk

The store clerk Rebecca Hartman was extremely rude to me and mumbled a racist ethnic slur towards me. I inquired if she had actually said this and ignored me. I asked for the manager and I voiced my complaint. The General manager Jennifer Higgins came to her employees defense and said she wouldn't say something like that. I explained it was said under her breath. I was then asked not to come back into the store when I spend upwards $100_$150 there weekly since I've just purchased a home in the area. I have recieved horrible customer service from these same store clerks prior to this horrible hurtful experience. They have terrible attitudes and talk about customers amongst themselves while other customers wait in line. I never thought I would be called a racial slur, the word "[censored]", in 2019. Legal action and reports to the better business bureau, as well as local news broadcasting networks, will be made if the clerk and manager mentioned above are not reprimanded and terminated. This area is predominantly African American and the above clerk and manager exhibit racism and call customer's ethnic racist slurs.
Sincerely,
Christina McCardle
[protected]
[protected]

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Update by Christina McCardle
Apr 28, 2019 1:05 pm EDT

Store Jefferson Ave SW Birmingham, AL 35221

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P
6:10 pm EDT

Dollar General dollar general in newbern tn. 38059

We love the idea of having a Dollar General in our small town, but our store is dirty and garbage in the floor . The isles and full of boxes all the time, product that needs to be put on the shelf's . You can't even push a buggy. This is to nice of a store to be junked up . We deserve better . My daughter in law was in town on Monday and she was so shocked when she went into the store, she said if that was in her town she wouldn't use the store. I was embarrassed .

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1:23 pm EDT

Dollar General way things work

My girlfriend works at dollar general and she has worked by herself for 2 days now 8 hours plus alone. Who in the right mind makes someone work alone when she can get robbed, or anything could happen. You guys need to fix this one employee working crap and quit being cheap. Can't believe you guys want to be cheap over safety but everyone cares about money

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12:43 pm EDT
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Dollar General full-time employee and not getting 32 hours as promised

When I became full time employee I was guaranteed no less than 32 hours a week. With the new store manager I'm getting under 32 hours. I've asked her several times not to schedule me under 32 hours but she still proceeds to do it anyways. My other complaint is I'm recently being demoted back to sales associate position. The DM said it was because me not having a driver's license wasn't approved by human resource for me to be a key holder and ASM. Just wondering how I was able to promote up. DG knew I didn't have a driver's license when I started there over a year ago. The reasoning for no drivers license is Medical.

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2:58 am EDT
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Dollar General associate yelled at my grandchildren and was using improper behavior and language

Nancy associate at the monroe NC store on sunset crused, yelled and accessed my grandchildren of destroying and stealing from her store they are 12, 11, 4 I didn't appreciate her inappropriate behavior and I asked for information such as manager and her name since she had no name tag I ended up calling the police because her boyfriend got in my face and eS yelling g and cursing at me as well o seriously thought I was going to hey hit, one of my grandchildren is brain damage and was very upset that the lady was yelling and was confused she needs to be disciplined for her behavior, this is verbal abuse on children the officer viewed the video tape and told me the children didn't try to Steal anything or destroy the store but the 4 yr old did in fact throw the hrsdy shape cushion on the floor and the other did bounce a ball and put it back

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Notgettingurway
, US
Apr 27, 2019 10:01 pm EDT

We have several kids that are required to remain in a buggy when in our store due to the fact they do destroy the store. We work hard to keep our store clean and looking nice and not have children just doing whatever they want.

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M
11:37 pm EDT

Dollar General manager

The manager talks to her employees like they are dirt beneath her shoes. She degrades them in front of customers. Ive heard her ask one of them if they were an idiot. Ive heard her tell them they are stupid. And ask in a demeaning manor if they could read. And thats just in two visits. Also i was a customer there on one occasion and on my way out she told a cashier" see everytime i try to do anything here they(customers) they come in like grazing cattle so i cant get anything done). This store gas only been open a week or less.

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4:12 pm EDT

Dollar General employees @store 01100 03

I was absolutely besides myself to arrive to my dollar general store on April 24, 2019 @14:37 to see 3 of your employees standing right outside the door smoking...it looks trashy! I have never seen these employees before and I have been going here for 2 years.
I want to know what your company policy is for smoking on the property.
This really makes your company look stupid and bad!

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kneelfist
, US
Apr 24, 2019 4:46 pm EDT

IF they are smoking far enough from the door nothing can do. You are the one acting stupid.

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A
9:39 am EDT

Dollar General manager accused me of stealing

I walked in the store to return a doggy item I purchased the day before upon going to the register the manger says to me didn't you just go back there and get this from the back of the store I literally just walked through the door to the counter she didn't even ask me for my proff of purchase which I had because I purchased with my debit card I feel this was so un professional as it could get I felt stereotyped the store # 07773 when I showed her my debit statement and she did the return and seen it was the same amount she apologized but she said this in front of customers I'm beyond pissed to be treated that way

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7:32 pm EDT

Dollar General the place looks like a landfill

I've been into plenty of dollar generals before and I have a friend that lives in the winnebago ne area and asked if I could stop and buy them some milk so I said ok dollar general down there will probably have some so I stopped down to get some milk but to my surprise the coolers were dirty as [censored] I've seen cows with cleaner [censored]s then that cooler I about gagged and puked but I got out of the building as quick as i could was going to go through up in the bathroom first but it was closed when i tried to get in the door it was looked I asked why the door was locked he said no public restrooms and I really left and didn't left as soon and as fast as I could I will never shop at dollar general again if this is how they are run and the sad thing is this is one of the only places to get stuff you have to travel always to get some of the stuff that you could have got ust right there in winnebago ne not pleased 2 thumbs way down👎👎and zero stars

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7:01 pm EDT

Dollar General store organization, cleanliness, and safety

I'm not sure what happened with changing of staff, but my store has gone downhill and is almost unshoppable! This store is NOT what I expect from my neighborhood Dollar General. It wasn't always like this and I would truly like to see this store addressed. There are items all over the place, out of place, and definitely tripping hazards. There's rarely someone ready to serve you and if they are, they certainly are not very customer friendly. There's an attitude of "I don't wanna be here". Please help this store become what it once was and surely can be.

Thank you

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2:09 pm EDT

Dollar General pre authorization fee

I was charged a 76.00$ pre authorization fee at The store in Mulberry, AR. This is outrageous. The one I use down towards my work has never charged such an outrageous amount. My problem is that my debit cleared 2 days later an I still have not gotten the 76 back . I discussed with management 3 different times and no resolution. I finally went to my bank to file a dispute. The other issue is because I didn't know it didn't get put back and I ended having 2 overdraft fees in the amount of 70$. I went back to the store to complain. He gave me a number to send my personal info too. Not happening. Their fault. I should not have to do the leg work. This has been 3 weeks now. I'm very upset and intend to file a complaint with the BBB and go to local news because no where in the store does it say there is such a Huge charge. I contacted all other DG that have gas and the most I have found is a 5$ charge. I use the one on my way to work at least once a week and have NEVER had more than 1$ authorization fee. If I wanted to go in and buy a prepaid card I would do it at Walmart. The point is convenience. Pull up, use your card and get back in you car after filling up. I'm so upset that this has not been taken care of. For people who live paycheck to paycheck, 145$ is a lot to pay for 23$ worth of gas

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8:40 pm EDT

Dollar General employee stealing cash and merchandise

The assistant manager at your store at 830 27 th street have been borrowing money from the safe and the store manager is allowing her to do so. She has been doing it for over a year, she has a felonies on her background and shouldn't be working for DG. Her name is Krista Bradley. I work with her in the store and she not only takes the cash for her many emergencies but she also helps herself to merchandise as well as constantly steeling company time while she leaves the store unattended and leaves the premises.

I am an eye witness

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FIuffy357
, US
Apr 20, 2019 8:51 pm EDT

Someone told Krista Bradley about this review that I posted and she is now bullying me. I admit that I made all of this up because she fired me because it was never witnessed any of this. I only made this up because I was terminated. I now need a way to remove this post. She is bullying me and telling me that if this post is not removed within one week that she will have me charged with slander and defamation of character. I was just so angry when she fired me that I was not thinking straight.

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kneelfist
, US
Apr 20, 2019 8:54 pm EDT
Replying to comment of FIuffy357

You are not being bullied. If anything you are doing the bullying by spreading false rumors about her. I don't know why you were fired, but from the fact that you would lie about another person to get them fired shows what a immature person you are. It shows that you are not a team player. Maybe that is why they fired you? Since you did not state the reason I am only guessing it is because you were spreading lies about other that got you fired?

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L
6:49 pm EDT

Dollar General customer service

To whom it may concern, my name is lee guzman and I am writing this complaint due to an incident at the el dorado, texas location! I passed through that location on 4/20/19 at approximately 5.00 pm on my way home from san angelo to sonora. I stopped at the eldorado location to pick up items that I had forgotten to purchase in san angelo.in entering store I was in need of using the bathroom facilities and I did so prior to looking for items in need. To my astonishment as I left the male bathroom, the clerk asked me if I had used the woman's bathroom, I said "excuse me" and she asked me again! My reply to her was, "I used the back door," "is that the males?" she said yes and so I told her then that was the one I used! Well, I said besides why would I use the woman's? I have no business in the woman's. Her reply was, oh because you came around the corner so fast! I said to her, well I do not disrespect women like that! Besides i'm clearly a male! I proceeded to go get items and realized that the accuser had made me feel uncomfortable, so because of that I decided to leave! I walked out with the clerk say, "thank you," sarcastically and I had no respond! She could have said, "i'm sorry," but with her grin she shared it made me believe she had no clue of reality and ethical professionalism! Please be aware that I will share my experience just to make people aware of what they may be facing at the el dorado general dollar location! Thank you for your time! Oh by the way, instead of the clerk accusing potential customers of wrong doing, she should have been cleaning the filthy bathroom's and aisles!

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kneelfist
, US
Apr 20, 2019 7:31 pm EDT

Also what she does on her job is none of your business. But If she thought that you were in the female washroom I am surprised that she said anything to you. Lots of little boys like yourself go to the female washroom with mommy. Instead of asking why you were in the female washroom, she should have told you to wait until mommy came out of the washroom little boy. You have no idea what her job title is so suggesting that she should clean the aisles and washroom is NONE OF YOUR BUSINESS.

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kneelfist
, US
Apr 20, 2019 7:29 pm EDT

You are truly a disgusting person. It should be YOUR job to clean washrooms since you obviously think she should be cleaning up the men's washroom. You should be forced to clean up feces and urine that other pigs like yourself left behind. They have special people that clean the washrooms. Maye it is not her job. Grow up and stop acting like a child. It is not her job to clean up washrooms but the people who use them should be cleaning them up. Get off your high horse and grow up.

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A
12:44 pm EDT

Dollar General service

I shop alot at dollar general and I do use coupons alot. I made a large purchase of over $150 a few weeks ago and got some house hold decor and my daughter grabbed alot of items. I was in a hurry so I just bought them all and left and was going through it when I got home. It was 2 weeks later when I was able to return and I could not find a reciept. I came to a store I dont shop at much any more because of the rudeness I have recieved from them. I have never once made a return to the dollar general. Not one time. But the first time I do I get accused of trying to return things I used coupons on. This was not true. It was decor and folder and things that my daughter had thrown in the cart. I am very upset because of being accused of this just because I try to get good deals. I might use coupons alot of the time but I also do my regular shopping here and I spend alot of money at dg. I do appreciate the dm manager letting me return my stuff but I do not appreciate the cahier nichole.

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11:57 am EDT
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Dollar General manager

I just returned from my local dollar general here in rouses point ny. The store manager was so rude. I was at the register waiting for her to check me out. It appeared she was the only one working at this time. She saw me standing there but she was scanning products about 10 feet away. Two more people came up behind me, we waited and she continued scanning. I rang the bell, she threw her hands up and said "im right here, you dont have to ring the bell! - I have to finsih this and ill be over (with a scowl on her face). So we waited til she came to the register. She did not apologize for keeping us waiting, just had a nasty scowl on her face and never said a word. I will not go back there again, I will go to the one in the next town from me. Her name tag said dawn store manager. She works at the location in the address above. I do not have her last name. I would like this addressed so she will not treat anyone else like this.

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10:59 am EDT
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Dollar General drug using/courtney ratcliff

I watched one of your cashier's on her break courtney ratcliff smoke methanphamine in parking lot beside the store every time I go in thier she been rude and always looks like she high... She was very rude to me when she checked me out I had my kids with me they seen her hit this glass like pipe and I don't believe she should be working we're thier kids around... Also I would like her be drug tested asap without a notice because she was in a gold looking equinox I wasn't going to report her until I went in and she was cussing and always a guy talking her I believe this lady needs a random drug screen without a notice if no one does not do anything bout it I will keep going up the ladder till something done my kids seen her use drugs no one should be working at a store that is using drugs... Please please do something bout this

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3:39 am EDT
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Dollar General I am complaining about my previous district manager paul nash

This past wednesday, april 17th 2019 mr. Nash came to my previous job at dollar general for a store visit. Well after he made is rounds he came to me and told that the store had not been recovered the night before and I was aware of that. Mr. Nash told me it was unexpectable and I agreed I went on to explain to him the reason why. He cut me off about half way into my sentence with well if my knee was so bad then maybe I should quit my job. That all me telling him about my problem was an excuse not to do my job. I was so upset crying because of what he said to me, I loved my job. I messaged my manager pennie smith and told her what happened. Needless to say I quit my job. Mr. Nash has been everything but a good d. M when it comes to dollar generals employees. I dont think I was treated fairly at all and he told me that we were to finish the store every night no matter how long it took and I have done it a many of times. Our pay time stops at 10:15 p. M so thats working off the clock! Now who do I speak to about that?

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11:17 pm EDT

Dollar General I have a complaint against asst. manager

I've been a 5 year valued customer with dollar general, however there is a whrongrole new staff there.I loved shopping ant this now lhardly shop there due to the arrogant behavior the asst. manager has
On April 18, 2019, I sent my neighbor to pick up keebler peacan shortcake cookies .I called the and spoke with asst.manger rob I stated to him I'm disable I'm sending my friend to pick up cookies could you please get for me and he has autism, the cookies were wrong call asst manager in a arrogantly yelling that not our job to shop for you he threatened me with police and banned me from store and would not wait on me only my friend he gave my friend free bag of keebler cookies that was his guilt he's not friendly at all coming from my point of view he also had a lady friend sitting on sale price chair she was their an hour my friend stated she was their during the purchase she stated to me I don't work here yet sitting and talking with asst manager that complaints about stocking store when you have a question to as him, I'm would like to file a grievence on asst manager rob who is very unprofessional.

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5:23 pm EDT
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Dollar General digital coupons & head manager @ store

I'm a frequent shopper @ store 12953 & upon arrival the manager is always arguing w/ someone & is always mad! Please send store 12953 a New Manager ASAP!

IThere was an adolescent child asking someone to purchase her a honey bun because the manager & her mother got into a argument & she could no longer shop! & also said whoever purchase her honey bun would also get banned!
There's always chaos @ this store & I don't feel safe when the head manager is on duty!
& I received a text for $2 off of $10 & the coupon didn't take off
Thank You!

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3:33 pm EDT

Dollar General employee

I was at dg a few weeks ago and was standing in line to checkout while employee was telling another customer about how she had quit a job at a school she had worked at and how she was sick of working at dg and that she hated the other employees and her boss. Heard her say how she was gonna try to get certain employees fired because she had been working there longer and the other employees had a higher position. I stood there waiting to check out while she gossiped with this customer for 5 min. I will not be returning to the davis okla dg store 01989

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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