Dollar General
reviews and complaints

I have been shopping the dollar general in mt penn for many many years. The past couple weeks when I go in the service down right sucks there People or I should say person always outside smoking at the door or the one girl there always on her cell phone. It's like her phone is more important than us customers. I shop there all different days and times of the week and the store is a mess. Never can find what I need and ur employees there are horrible they act like taking care of the customers is a problem. It is horrible there. Those metal cages always all over the floor and very hard to get around or product from behind them. To be honest the only time I get good service is when ur manager ( I think her name is Jen) is there. The rest of the staff there u should reevaluate them cause their customer service sucks. I don't know what has happened there in the past couple weeks but I WILL NOT be shopping at that store anymore till u change ur staff there. They are all ignorant and their customer service sucks.

Rude employees I shop there almost daily because our other dollar stores are about 12 miles away away but I think I am shopping elsewhere the dollar store in Rayville Louisiana smells like mothballs and dead rats and I'm not exaggerating, the employee they think you have to spend your money there it is disgusting the manager is a rudest person I've ever met and she doesn't care if you like it or not,

I purchased a pack of AA batteries on 10/22/17 and walked into your location store #13600 today 10/24/17. I originally purchased the batteries for a toy of my kids but ended up not needing AAA batteries. I no longer have the receipt, but thought I could at least exchange them. An employee "Candies" advised she cannot return/exchange without a receipt period! I have never heard of a place where you can't at least exchange for something of equal value, especially only after 2 days. Mind you these are $1 pack of batteries, so now I'm stuck with batteries that I have no use for. I would at least like an exchange.

The store manager LaKetra Reeves is never there and items are never on the shelves..LaKetra mouth is very rude to customers and always getting smart the customers...LaKetra has her mother n law working there and her name is Daphne Brown...This store manager needs to be gone and the store is going down...Needs someone is the store that cares bout the store and making the sure the customers are satisfied..

I stopped in the Dollar General on Navarre ave, in Oregon Oh, there was an older gentleman ahead of me in line to checkout, the cashier had her phone on top of the register having a video call on speaker phone!, the cashier was bagging mercahndise and speaking with the caller who called the cashier a "[censored]", the older gentleman tried to retrieve his bags but was having trouble managing them due to being over loaded!, i waited to check out while she readjusted her phone to continue her call..this is approximately two o'clock in the afternoon, when the store is fairly busy...this was very rude and extremely unprofessional!

I was employed there almost a year store manager keep cutting my hours for no reason. I could only work days so he cut my hours he aloud certain workers to miss to day almost every week. He had a assistant manager that only wants to work days. I have all my text with communication with store manager. He also had been talk about me to customers I was a part time key holder December would have been a year. The girl that keep missing days he gave her more hours than me. He keep his assistant at about 35 or more hours. The full time lead quit working he refused to promote me up. I should not have had to quit my job I been at that store the longest #11839 and I loved my job 23 hours a week I have copies of all schedule cause he keep changing them. This is not fair at all chris hillman loved to to about employees to each other. I new he was trying to make me quit when he cut my hours cause that’s what he did and bragged about it.

This is a very small town and we are very lucky to have your store here, but our store is going down hill fast! There shelves are damn near empty most of the time! I shopped yesterday for sale items and was not able to get any of them! There's a new manager there, whom I've never seen smile once and I've heard her talk down to the Employees! I've never worked there or know anyone who does, I'm just making an observation along with many others that live and shop there. Sure hope this can be resolved soon! Thanks for listening!

My complaint with dollar general is that you all put an retention pond right next to houses. And it's not being keep up. Grass high, trash all in it and now snakes or coming in our yard. This month I have killed 3 snakes. Not just any snakes. Water moccasins. And I have little kids around here. I been here for 15 years never seen a snake until they build that dollar general here on bascom Norris and Marion street

Back in may 2017 I noticed expired parm cheese on the shelf I did not have a basket just ran in for 1 or 2 things. I told the cashier ( I don't think she works there anymore she was the nicest one there ) she told the manager who said well did she bring them up here. Well no. So today I stopped back in and for giggles went to look and it is still there how nasty. Expired cheese from 2014 and early 2017 yes I have pictures of it. Now for the fact that the stores seem to always be short staffed and there's always large carts of merchandise to be put up. Your store workers have a lot to deal with customers stock and other things the ones whom work the hardest get paid the least. Increase the employees for cleaner stores

I have been shopping at the dollar general for at least the past 9 years. Lately every time I have shopped there there is always I guess one of ur employees outside right at the front door smoking. Then to go into the store to shop there is always these big metal cage like objects all over the store that makes it very hard to shop or even get thru the aisles. Then I get to the front to check out and I have to wait in a line of four or more customers to make my purchase. They never open up another register and it is very annoying knowing that they could if ur employee wasn't outside smoking. I will not be shopping there anymore. I will travel the extra mile or two to go to another store to make my purchases. U should really evaluate ur employees at this store because they do not give ur customers the attention or service they deserve. Also the store is a mess. Looks like they never clean up the store to make it look presentable to the outside. I shop there all times of the days and nights and the store has lately been a mess. U have lost a faithful customer at that store cause I will never shop there again

Everytime i go into DG(which is at leat once or twice a week) there is a line of at least 5 people and only 1 checker. The wait is usually 20 minutes or longer. The other staff is no where to be seen or is wandering around the store. Store is always a complete mess with Boxes everywhere. I notice on days that shipments arrive its about 2 days before everything is put away making it difficult or even impossible to travel dow certain aisles because of all the open and unopened crates everywhere. Today i went it for 2 gallons of milk. Thats all i had and i stood in line for 28 minutes with 4 people in front of me and 5 behind me. 1 checker who would NOT stop chatting. Within that time i moved up in line once... after waiting so i long i just put the milk down and left. Its getting to be ridiculous. Everyone in town is having issues there of all kinds from the wait to lack of cleanliness to kids running through the store stealing and the employees look and act if they could care less... something needs to be done about this specific branch or close it down.

Garden and lawn clearance had inappropriate or no signage on what's excluded. Was not being given discount on all items taken from one location under sale sign. Cashier then argued with me and was very rude. When i ask to speak to a manager i was told there was not one on site till the afternoon. After manager was reached on phone, cashier stated he was on his way and then proceeded to ignore me and tend to other customers as i stood in line. I finally asked if she was just hoping i would go away with this behavior. I am still amazed at my treatment at this location while i stand for over 30 minutes waiting for manager to show up.

Everytime I enter this Dollar General, I receive horrible service from Bryahna Scott. She is a new worker here. She's always loud, on her phone and unprofessional. Also, she talk about customers that come in. Today, I overheard her talking about time to another co-worker. Also, she told the co-worker that she was not going to check me out so she had her brother stand in front of the register to hold a fake conversation.

I went to the store around 12:00 on my lunch break. I was trying to buy two things but pay for them separate so i could get cash back. The cashier still rung both up at once and got mad when I said it was separate. After everything was done she threw my receipt down on the counter while I had my hand out. So I just looked at her and she began ringing up the next person while my stuff was still on the counter.

I am writing this complaint for multiple reasons. First I'd like to say that the manager there has no business being a manager. As a manager you have the responsibility to set a great example for the employees that are under you and a even bigger responsibility to the customers that shop there. I have shopped at this location many times over a long period of time and will no longer be doing so. The manager there (Ray) has a habit of talking to customers in line negatively about his employees and personal problems. It makes my experience as a customer very dissatisfying. I don't care to hear him slander someone's name because they are not in his click. And to let people in line know personal business of an employee, trashing their name is uncalled for. I find this man disrespectful and don't believe he has what is needed to do customer service. If it had only been one time I could overlook it but that is not the case. Something should be done as I know from other customers that they have experienced and feel the same way.

My wife works at Dollar General in China, Tx. Her name is Kimtress Scott she took over this store six months ago a horrible hand down, the store was atleast 2yrs behind a up hill battle which she took in stride. For the last six months she has put in countless hours to get the store right now she has began to see a balance and now being attacked by your company style of bizzness and the stress and unhealthy load Dollar General has placed on her four or five times a week open to close a very unsecure area which is racist not given enough hours to properly run the store taken her personal life totally away and she has a 15 yr old daughter who she has been separated from because of the job she cant be a parent not involved in her childs life period because of long job hours all that matters is the buck the dollar forget life huh? I need to be talked with ive studied the labor laws and Dollar General is using loop holes well but not good enough so many violations from safety, security, racism and so fourth I can go on and on.

I went to the Dollar General Store, a few minutes ago to use my paper coupons. I clipped them from my Sunday's newspaper. I tried to use them with my digital coupons. The lady had an attitude. She scanned the coupon and said very nasty that the coupon isn't working and that it hadn't been working on anybody else purchases. I ask her why and she was like I don't know why. She's not being honest because I know a few people that have the same coupons and didn't have a problem using them at a different location.
The coupons that I am referring to is the gain detergent. I didn't get her name because her name tag was covered. Please train those people in that store not to be rude to people who use coupons

My 42 year old husband went into the store off hwy 78. The employee was a older white hair and glasses. She asked for id which he provided. Due to my husband suffering a ruptured eye with eye problems he did not realize it expired yesterday. Another customer said you can see he is old enough my husband was speaking to the customer and said this was ridiculous. The employee at that time said "what the [censor] did you say"?!? At that point my husband got me. I came in and made the purchase and informed her I would be there tomorrow to speak to a manager and that she should quit treating people like trash and being prejudice and to get her [censor] off her [censor]ing shoulders. Now that i've got my items anyways. She called to me to come back in?!? She then followed me and continued to be a [censor]. I told her to quit speaking to me I didn't say she could. She has no customer service skills. When i'm in your store, which is about every day she is lazy and doesn't even deserve whatever you are paying her. I noticed a help wanted sign... I can start a second job immediately obviously you need help with getting your store managed correctly.

The snacks they sell at the Dollar General in Mission, Tx located at 1700 E Griffin parkway are always expired. Even the baby snacks. I’m so tired of always getting or finding expired food here. On another note the workers are very rude, they are not attentive to customers. Two of the ladies there one named Juanita the other Cindy started locking the restrooms so no one other than the workers could use it. I kindly asked for the key they claimed it was broken yet Cindy went in there and used it. Mind you I was pregnant, Juanita simply said “it doesn’t work you can use the men’s one”. There’s another worker there her name is Vanessa, she fairly new she’s so rude and gives me this weird evil look. Very unprofessional staff. My experiences here at this DG have not been pleasant, I haven’t returned.

In the almost 2 years that I worked for Dollar General, I submitted 4 UA's for the company. I was hired for management, but worked my way forward. The first time I was to be a keyholder, I was accused of being high at work. I was not fired, I was demoted. I worked very hard to restore my reputation, then had an issue with the GM, Tammy. A customer didn't like Tammy's lack of response to my DG Hello, and voiced it. From that moment on, Tammy believed it was me who had an attitude, and I struggled to keep my job, from then, tail she made my Assistant Manager fire me. The termination was stated- due to a failure to submit. I was late for work, the UA lab was late from lunch, and my Store Manager told me to re-take the UA another time. Tammy issued another UA paper, I went, I passed, then I worked as Lead Keyholder for a few weeks. After hiring several new employees, Tammy went back to the UA and had me fired. Claiming, failure to submit a UA. My record shows that I was terminated, customers I run into on the streets tell me I was fired because I failed a UA, and now I'm struggling to find work. I passed the last UA. Both my Store Manager and Assistant Manager did their best to keep Tammy off my back. I warned Zack, Store Manager that Tammy didn't like me, and he honestly thought I was over reacting. My Assistant Manager quit her job a week later, due to the issues with being forced to fire me and the hostile environment she was left with. I was not fired due to performance, I was fired for my personality. This letter is to inform Dollar General that I am seeking an Attorney to represent me for wrongful termination. The store number is 13220. Zack Campbell is Manager. Maria Gonzales was Assistant Manager. I used to love my job. Before the termination, I had the respect of my fellow employees and customers. Now, I'm struggling to find work. I'm a 52 year old woman and sole support for myself and my husband. I was terminated without explanation and even now, the exaction has not been expressed to me. If I was fired for a UA, then why did she issue another one? I've been told it's company policy, but, is it company policy to be told by your manager too it another day, then, after hires, fire you for the failure?Thank you for your time.