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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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K
1:40 pm EDT

Dollar General the upkeep and landscaping of your store in punta gorda fl

The store is located at 1300 Tamiami Trail in Punta Gorda FL. The outside is an embarrassment to our city. Nothing has been kept up. Palm frowns everywhere, weeds, trash. We have a beautiful city and a charming downtown. Nobody is taking care of the place. It's a mess and has been for months.

Please if you have any pull with this store, we would appreciate it being cleaned up.

Thank-you. Karla Frazier

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12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General i'm have a complaint about store 06677

Hey my name is miss Trina Wilson I have been shopping at doller general for years an when I say they have really changed alot this one young lady Jojo she is rude disrespectful an just down right wrong she always have an attitude when I cone in an ask her question then Tammie Cruz the GM she is also rude I asked the young lady To ya can I speak to miss Tammie an miss Tammie ask as if I'm not there she I'm busy I don't have time to talk I'm sorry but they have really lost me as a costumer I will no longer shop with them I'm sorry for miss Toya cause she so sweet an helps me when I come in but they need some new leaders

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Update by Trinawilson31
May 06, 2019 12:27 pm EDT

I come in to doller general Evey evening around 4-4:30 an they young lady who be working she is always outside the store smoking in the next parking lot I don't no if thats her job title to be out side while running a shift when she come back in the store she walks past us costumers an walk in the office thats just not right then when I go to shop is stuff all in the aile way carts of stuff just in the way people can trip an hurt them self like I don't understand y'all hire anybody store #06677 needs a whole new crew an manager

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C
10:09 am EDT

Dollar General the 5/5.01 coupons

Hello, friday I spent alot of money at the clearance sale on tide pods and liquid, bounce and dawn dishwashing liquid. So much I had 6, 5/5.01 coupons I tried to use them 1 at a time at 6 different stores notice I said tried. I am mad I dont coupon like crazy I use a few here n there paper and digital coupons so I tried to use the $5. At the first store she scanned the $5. Coupon and it didnt come off she said my total and I said its still the same amount so she manually typed in the coupon and it said already used so theres 1 coupon I couldnt use. 5 other stores they didnt work either same thing happened. Tried to scan didnt work manually put in didnt come off. So I tried at the 6th store I said ive wasted 5 coupons already I might as well try this store none of these have worked all day the lady said really? Ive had a ton of these all day and they all worked that was in charmicheals pa. She hit a button scanned it and the $5. Came off I said omg I cant believe it 1 out of 6 I got to use she said make sure the cashiers hit the sub total button 1st then scan the coupon and it will work. So I missed out on $25. Worth of coupons that I spent well over $100. On tide and such at the clearance sale (thats alot of tide and stuff) beacuse apparently cashiers dont kbow how to use coupons your company is printing out. Maybe dm's need to have training classes every so often so all employees know how to use them. Oh and I wanted to tell you every single cashier was so nice fri sat and sunday I was in over 13 stores for that sale and all were still really nice and seriously thats unusual. I know its stressful I was a waitress for 22 yrs. The public is the worst! But just wanted to let you know incase you had other issues with those 5/5.01 coupons. Thanks I love your clearance sales!

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L
2:10 am EDT

Dollar General falsely accused of theft

To whom it may concern:

On thursday may 2nd, 2019 at store #4984 I was falsely accused of theft by dollar general employees. The police were called and my person, my bags, and my car were searched by police in which their search turned up nothing. I was also informed I was banned from the store even though there were no stolen items found on me or in my car. I had my 8 year old niece with me which made the humiliating situation even worse! I shop at that store almost daily and I probably spend close to $300-$500 every month! I want to know how your employees are trained in a situation as such. What gives them the right to ban me from the store when I wasnt shoplifting!? I can only hope that your corporation will properly address this situation.

Laurie paine

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R
11:59 pm EDT

Dollar General store number #9698

I am a employee at this store and the work conditions are really bad Evert Gains has came to work high I reported it nothing was done other co workers are not doing there jobs including the assistant manager Matthew Sparks there hygiene is bad because customers have complained I have reported everything to the main Manger April Wallace and she has continued to let this go on I have had to do my job and other co workers jobs because nothing is been do about the situation I open the store this morning to come in to puke dried to the floor from were the assistant manager Matthew Sparks and Evert Gains worked last night garbage over flowing out of the garage cans trash all over the store and floors left dirty from no sweeping or mopping been done the store isn't been kept up and the Manger has been told several times about all this from me about all the stuff going on with co workers and the assistant manager not doing his job and nothing has been done I don't feel like I can continue working in these conditions and doing more than my share of work I don't find it fair at all I've add a photo of puke that was leftover all night because the assistant manager and co worker Evert Gains didn't want to clean it up and I had to when I came in this morning...I'm upset over the work conditions I deal with at this store

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C
9:59 pm EDT

Dollar General product tampered with and the store is a mess

I went to the DG store and got me Soft White LED bulbs. When I opened the box there was only 1 bulb instead of two. Someone got into the box and removed one of the bulbs. Not only that the store had merchandise all over the store. It looks like the Truck order has not been put up. Plus you can't hardly find anything in the store the way the store is out of disarray. The store is not like what it use to be. It use to have things in the store the customer needed. Now most of it just stuff no one wants. The store is not well organized at all. its sad how the store looks now.

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M
2:22 pm EDT

Dollar General customer care and service

I am a frequent shopper of the Dollar General in Perryville, AR. To say I am disturbed by how your employees at that store treat customers is an understatement. There is always a line to the back of the store with waiting customers and one cashier. The store is cluttered, it takes a act of Congress to get assistance with anything. The managers are extremely hateful to the customers and cashier's. I witnessed first hand one manager snapping at a little elderly lady because the check reader wasn't working. They greet no one. There are no smiles or acting like they enjoy the job. I am sick of the rude behavior of all of the employees. Gracie is the only employee that says anything when paying customers come in. You need a major overhaul in this store in a huge way. I also work in retail and this is not how a business should be conducted.

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JaneDoe92
, US
May 06, 2019 3:10 pm EDT

If a manager would do they job right, people wouldn't be putting yall [censored] managers on blast.

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G
10:45 am EDT

Dollar General store conditions

I am an employee of Dollar General. I am appalled of the conditions of a store I recently visited (store #08331 Oak Harbor Ohio). I would never tell anyone I worked for DG in this area, I'm ashamed! This store needs a crew that CARES! I suggest a major rework of all of the staff.. ALL rolltainers were on the floor, (self-serve?) shelves empty (I assume still on rolltainers), no room to pass thru the asiles, products on floors, 3 shopping carts for the whole store. The store was dirty, dingy, lights out in coolers. This NEEDS looking into ASAP, it will turn our customers away! Where is the district manager? Why would this store be left like this? Where are thehigh standards for DG? Shame on whomever is responsable!

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C
6:16 pm EDT

Dollar General doors broken for a long time

Re: Store #11824 - Saddle Brook, N.J. [protected]

The entranceway/exit doors on the left side of the building have been broken for a long time, probably a few months. There is a hand made sign to use the door at the other side of the building. Why can't you fix them so that customers can enter and exit instead of being sent to the other side of the building ? It seems like nobody cares !

I shall be awaiting your response -- [protected]@yahoo.com

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H
9:34 am EDT

Dollar General store lighting

On May 3, 2019 I went into the brand new Dollar General store in Poy Sippi, wi 54967. I loved the store! It was clean, beautiful and a much need asset to our very small town.

The only thing I didn't like was the lighting. I think the lights were LED's strung on thin wires from the ceiling. The whole store seemed dark and in some areas, it was very hard to see. Either there aren't enough lights, or they aren't bright enough. The ceilings are very high, so maybe soak up some light? I'm in my 60's, but see fine other places.

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Z
10:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General my manger brandy jones

I have been employed for 8 months, all five i started with quit because of the manger or transfer to a different. Store due to her rudeness, i was working monday morning. When a employee brought $20 in and said the manger said for her to bring it in to cover her draw being short the night before her name is christna church, some old works came in the day after and was talking about my manger i never said a thing she wrote me up for caosis. In the store because i dint stop them, them i came in the next day i was called in the office and told i was fried because my draw was 17.69 short, i know thats a lie . i have people signing a paper who agree she is rude and disrespectful, i want sign it because i know it was from the truth and i deserve my job and i will go over her head to do so. There is favorites picked in this store. Some where whatever, lines be long with only one cashier! My name is zorzavior bostick.

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B
2:03 pm EDT

Dollar General rude employee who might be breaking the company policy

There is a new DG at Wilson, La and I go here once or twice a week but there is this one particular woman who was rude and might be breaking the company's policy.

Everytime I come in to the store she never cared about my business there. But today I had enough and so I am writing this complaint. This morning despite of my long wait in line she did not greet me, apologize to me for waiting, or thank me after checking out, she only handed out my receipt and moved on...cold treatment and never spoke to me period... What so annoying about it was, she was so chatty and helpful to the customer ahead of me and when it's my turn it was a complete switch of personality. It was so rude for a person working in a store that involves customer service. I did not look at her name tag because I was so angry and stormed off. The previous encounters were disappointing but her today's behavior is unacceptable. This woman is always in the morning shift and has a heavy set body. She may be the store manager but obviously not a good example to her subordinates.

Also, I've seen several times that she's with a child at work, the child might be 4 years old or over, not really sure but definitely not at school yet. I saw the child would just wonder in the store, sit somewhere while playing or eat, and sometimes ran around. I don't know if the child is hers or other employees' at the back, but she was the only DG employee in the store when the child was present. I am not aware of your company policy but I've never seen a DG employee brought a child to work and stayed there till the shift was over. This DG is a new and nice store and the other employees are polite and friendly...but this store may lose some customers and sales because of a one bad employee. Please take action!

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Update by Biyoti
May 03, 2019 12:23 pm EDT

There is a DG store at Wilson La. and I go here once or three times a week. There is this one lady who never ever greeted me, smiled at me and today never thanked me after I checked out despite of a long wait in line. She is always at morning shift and sometimes with a child at work (if that is allowed). The staff are nice and friendly except her.

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C
7:27 pm EDT

Dollar General employee

I was in the store at Tullos, La today 5/1/19 my receipt time shows 17:20. I was in the store around 35 minutes or more. When I entered the store the employee was at the register talking to what seemed to be her boyfriend which he had kids with him. She did not move from that one spot I know for 20 minutes talking with him. After he finally decided to leave she goes in the office which is behind the registers and a customer yells back to her and says can you please help me, this customer was wanting to check out her response was I will be there in a minute. I feel that this was wrong because she had time to flirt with her boyfriend but couldn't take the same time for this customer.
Well her boyfriend was in the store I heard her say very load that some other employee decided not to talk to her rude anymore because she jump her back. I just don't think that should have been talked about in front of others. I was in the back of the store when this was done.
I don't want to leave my name because I shop there all the time and I have never experienced this before with other employees.
I just wanted to give y'all a heads up.

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M
2:41 pm EDT

Dollar General manager erin

I went to the Dollar General today and noone at cash register with line. Then I find a 5.00 bill on floor near register and say wow just found 5 dollars manager tells me to put it in donation box I tell her no. She then tells me it is store policy to hand it over and if noone comes back they put it in donation box. Whose policy is this store number 13928

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Update by Mommofsix
May 02, 2019 3:12 am EDT

Added comment SMH then screenshot how many comments are from me about this post. Previous ss was 19 now 20 from me your the liar

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Update by Mommofsix
May 02, 2019 2:52 am EDT

More of your lies same messages

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Update by Mommofsix
May 02, 2019 2:30 am EDT

Buildere proof no message sent and how many posts I made you are a liar

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Update by Mommofsix
May 01, 2019 6:02 pm EDT

Store has money in safe. Thank you for clarifying the law.
Noone took any money from any kind of donation box the money was found

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comnor2
, US
Nov 13, 2019 4:45 pm EST

@mommofsix

hello a dasflu tring you r son can buy miltray gear for cheap! retunr mo ney!

A
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Алла Безпалько
, US
May 15, 2019 5:40 pm EDT

I'm very pleased with my essay, glad I was able to wake up this morning to check my email that I have my essay ready for today! Great job. I really appreciate it bestresearchpaper bestresearchpaper.com/

A
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Алла Безпалько
, US
May 15, 2019 5:39 pm EDT

I'm very pleased with my essay, glad I was able to wake up this morning to check my email that I have my essay ready for today! Great job. I really appreciate it bestresearchpaper.com/

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G
5:19 pm EDT

Dollar General diet pepsi mold

Mold found in 24 pack of diet pepsi 12 oz cans from dollar General in Alden, NY 14004. Pepsico now has it and they tested it...they stated a can of pop did not open inside the packaging BUT that food somehow slipped threw the handle of the packaging during delivery/shipping or at store and that it was been there a while...

I ended up in the emergency room on 4/13/19 with severe asthma exacerbation and was put out of work for 2 weeks while struggled to breathe due to the mold i was exposed to in 24 pack of diet pepsi sold at dollar general in Alden, NY

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11:46 am EDT

Dollar General think she is one of the managers their value.

I went to the dollar gen in magnolia de. That I go the all the time. This new manager has been there about 2 month is very rude and fights with you over something that was on sale and tells me that I have to pay full prices for withch I did not buy. That was a few weeks ago. And 2 othere times I did not look at repeats till I was home both times she didnt give me the right money back one time it was 2 $ and next time 3$ I didnt look because the other ladys that work there I like and treat you good and dont take money from you. But tpday I went in there and there was a new lady witch ahe is new and she was fine. But she messed up on my money and had to call val the lady that had been takeing money and she came up because. My order came tp 6.10 and I gave her 50.10 and she through I gave her 10.10 the new lady there. And the manager val came up and she was so called doing the math in her head haha she told the new lady to give me 40.00 back and I got that back and did math in my head it was not 40 it was 44 ao I had to wait there till next 2 people came to get my 4.00 back man I think they need to get people in there that no's what they are doing and not a. Witch and when I was walking around in the store she just pushed her way by me. Very mean and she should not be there or around customer or the public...

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K
9:04 am EDT

Dollar General whole store

I went to the DG on Oak Dr in Plymouth, Indiana on 04/29/2019
Upon entering the store, the cashier did Not greet me, as she was too busy on her cell phone, she did not even look up from her phone !
The store was is disarray, boxes and carts blocked the isleways, a fire hazard to say the least.
Attempted to go down an isle where the clothing was located, you could not maneuver down the isle due to hangers and clothing scattered on floor.
This is inexcusable.
This is a fairly new store, it or any other store should never look like this store did.

Karen E Potter
[protected]@gmail.com

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A
9:19 pm EDT

Dollar General workers being on phone and phone playing video while she is waiting on customers with nasty attitude

A girl named Alicia that works Dollar General in Middlebourne WV 26149 is very disrespectful. She is always on her phone and when she isnt its laying on register beside hed playing videos for her to shop. She is very rudw to customers and does absolutely nothing besides stand behind counter. She is nevwr out on the floor helping other workers put things away

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11:48 pm EDT

Dollar General employee (john)

To whom this may concern, I was in your store in Cordova, Sc 29039 when I asked an Employee whose name was John for help. when saying excuse me, he (John) glanced up and rolled his eyes. After asking for help he came back with a response "it should be down that isle mam and if it's not we don't have it" he was very rude. I visit this Dollar General a few times a week and have never had a problem with any employee. His attitude makes me not even want to go back. Thanks, Kayla.

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S
6:33 pm EDT

Dollar General digital coupons

the last two dg me coupons did not work the one for the free cheeze its and the one for the free pop tart cereal it didnt work for any of our employees yes i pick the right product and yes i picked the coupon but they did not work. you need to resolve this problem please its frustrating when you think you are getting something free and you are not
sharon corle
443 overlane
williamsburg pa 16693

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Update by sharon2
Apr 28, 2019 6:37 pm EDT

DG me coupons are not working the one for free cheez its and the one for free poptart cereal please fix the problem

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Dollar General contacts

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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