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Dollar General
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Dollar General complaints 3832

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1:24 am EDT
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Dollar General green dot cards

Cant get them to work I have two. Cant get a hold of them tryed allways. Phone-chat nothing. I want my money back. Iam going to bbb and fdic have phone numbers-look up the company about complants.36.00 and 20.00 bucks. Iam on this for real. Mark rowe [protected]@gmail.com I forgot seems you need to give your ssn to get it to work. Are you kidding me-to green dot that you cant get ahold off come on asking for your ssnumber.

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11:05 pm EDT

Dollar General rude employee

We walked in 10 minutes before closing to get dog food and one of the employees muttered rudely " why did they have to walk in". I thought this to be rude and inconsiderate due to the fact that I am a paying customer. The employee's name is Trenna Meyers. it happened April 4, 2019.
I would like a formal apology. and for her to be reprimanded for rude behavior if possible. I would like to prevent this from happening to anyone else.
Thank you.

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9:29 pm EDT
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Dollar General digital coupon discrepancy

Digital coupon discount for febreeze oil warmer starter kit was not honored at checkout. The sticker at the store shelf and digital coupon showed buy two febreeze oil warmer starter kits get $4.00 off. Furts Associate at store I spoke with confirmed the digital coupon discount but was not sure why the register didn't apply the discount.i proceeded to speak with customer service via phone and was transferred to the technical support department. The lady took my information and told me I would be sent an email. By the time I tried getting help from a second associate at the store, she told me the sticker was put up erroneously and that the digital coupon app. changes constantly. This doesn't make any sense since the sticker at the store shelf expires on April 6. I sincerely believe this is false advertising.

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5:40 pm EDT
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I use to love this store. This store is right down the road from me so it's where I go to get my stuff. I want to address that the manager beth is not a good person. She has a click. If you don't fit into her little group you not only get left out but some people also get called names. This needs to stop! She will hire people that don't fit into her little...

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4:51 pm EDT
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I purchased 2 gallons of bleach at my local store. Unknowingly, one of the bottles had a small hole on the handle. When I got out to my car, all I smelt was bleach. It was all over me. I then took it immediately back inside and told the cashier, she said I could get another bottle. That's fine, but what about my cloths that were ruined in the meantime.

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2:52 pm EDT

Dollar General dollar general

Store #205 has many issues that truly need to be looked into.. they just lost one of the best employees they have had in a long time.. one employee on night shift take breaks constantly.. and is late every shift.. has been warned and talked to by manager but doesn't change anything and getting good pay! 4 employees in that store only run register.. never get carts.. stock freight.. work the food truck.. make change runs.. the employee that quit did all of it every week and ran register and one of lowest paid employees.. the manager is absent alot.. and that's where the problem starts.. if she was doing her job maybe she would get good employees who would stick around instead if being took advantage of.. took for granted.. so unfair.. this store has had many complaints already made on Kendra Kirby.. the employee who has bad mouth.. attitude.. and always late and making good money.. it just sickens me to see unfair and poor managing.. this store #205 really needs to look into the managers and be resolved.. only one register open majority of the time.. and customers complaining..

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11:27 pm EDT
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Dollar General manager and associates

I and a few other customers were doing out weekly shopping when we smelled something odd. We knew the smell was marijuana and then we saw a 6 foot guy come walking from in behind the store. And we found out he was a cashier for the company. A few of us called in and spoke with the general manager about the cashier smoking pot reeking of the smell in the store stumbling and laughing as we ask questions. The older lady who works in there said the GM won't do anything cause he's her pet. They recently fired the assistant in there cause she said something to him. He cussed the assistant out and told her she was a piece of [censored]. Someone needs to take a look into this I personally know of 15 customers whom are taking there business elsewhere. You shouldn't have ever of gotten rid of that assistant in there. Her smile her helpfulness her sincerity and her love of everything truly shows

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7:38 pm EDT
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I was just in the store 8985 mount vernon il arpund 545ish they was busy very busy both lanes full the lady at register 2 by the name of jennifer was rining out a lady who paid card and some of her stuff wasnt covered jennifer called another manager who came in by the name of Robin the lady in line was rude and very mean to the manager Robin was very...

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2:29 pm EDT

Dollar General regional manager & district manager

I've never worked for a company so sneaky & conniving as Dollar generals. They treat their workers with no respect at all! Expect everything to be perfect in those stores & all the stuff they send in those small stores become impacted which they expect the salaried paying store mangers to over work themselves to get the work done! [censored] I'm over it

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kmac4
, US
Apr 04, 2019 12:19 pm EDT

I have not worked for this company however I have been trying to get into the local store near me, do to the store not getting the attention it needs from the employees and management they have. Unfortunately this location will fail due to the fact that they will not hire outside the company for management, the last two came from other locations and they let a brand new (1yr-2yr old store) go down the drain currently they have employees from 4 other stores in there to clean up the mess, unfortunately these employees are only stepping up to get a position they do not have experience in.

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Unknown1975
, US
Apr 03, 2019 1:31 pm EDT
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Unfortunately this kind of stuff is happening in a lot of DG stores. They don't protect hourly employees. And if you speak up your deemed as a trouble maker so they find ways to fire you.

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2Srw
, US
Apr 02, 2019 4:37 pm EDT

Any corporation that would fire an employee who worked up the company ladder, received awards for their service, and did so without warning, notice and/or reason really sucks and that's what Dollar General does!

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C
11:39 am EDT

Dollar General employees

Manager is a joke. She stands and smoke every few minutes. Never does anything. Treats employees badly. The other manager, Bobbie isn't much better. She stands around on her phone all the time doing nothing complaining about customers. She tried hooking up with my brother when he saw her smoking a joint in the parking lot by her car. Stated she was just waiting to return to the aweful store. The store is trashed always. No good employees there and the ones that are hate it. Getting high together at work I assumed was against policy. Not there. Everyone needs to be tested and fired. It's a disgrace

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5:14 pm EDT
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Last night I bought a loaf of Sunbeam 'thin' sandwich bread at the blue mtn store. When I opened it moments ago, it is very dry and crusty with a stale odor. When I looked at the date, it expired on March 19 2019, twelve days ago. How is it possible that it has not been pulled off shelf by the vendor or store personnel in that time period. That i...

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10:28 am EDT
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I go to this Dollar General all the time. My husband and I both have had incidents with the cashiers being rude. Yesterday I was in there and the cashier was talking to another customer who had already checked out the whole time she was waiting on me. She never once spoke to me or even Acknowledged I was there. She checked out my items took my payment never...

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4:53 pm EDT
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Complaining about the George West store Dollar General the manager keeps getting into my personal life with my fiance who's an employee there numerous of times tries to get involved in our life my fiance never wants to leave me or we have problems when she's working with other employees now that the general manager is back from vacation my fiance came home...

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8:42 pm EDT
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The items are not as marked. The price is different at the register and the clearance wasn't in any way on sale, there was a small tag that just said 10% and 30% off, but nothing on the shelf was on sale. We had to ask for prices on several items and still wasn't the final price.The body soap, was short a quarter yet the price was the same. I was told that...

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2:21 pm EDT
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Made a purchase of 3 monster bottled caffe coffees last night, march 28, 2019. This morning, the 29th, I opened a vanilla flavored monster caffe coffee bottle and apparently it is out of date, because it smells and tastes bad, and it looks like it has curdled. This isn't the first time i've had issues at this store. Apparently the regional or district...

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12:38 pm EDT

Dollar General unorganized/dirty stores

This complaint is a general complaint to the CEO of Dollar General. I live in NE Ohio and all of the stores here in the area are a complete disaster! Seeing complaints from people in the other states it seems this is the norm for all his stores! There are metal carts and boxes all over the place, you cannot even get down the aisles. Products are always out and never stocked on the shelves! The worst part is that they expect their employees to stock shelves, unload the truck, and cashier all at the same time! I have heard they even expect workers to come in off the clock to complete tasks! These employees make low wages and are expected to work like dogs! The hours the manager gets each week to work with are ridiculous. It is no wonder nothing gets done and the stores look like a war zone! The bags they use are cheap and thin, many times I have had them break on me while loading my car! The CEO is cheap, cheap, cheap! Making millions off of low income people and treating his employees like garbage! I will be shopping elsewhere in the future and everyone will know what a greedy cheapskate this CEO is!

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7:13 pm EDT
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The lady with the long blonde hair who pulls it up in a pony tail is the most rudest person I've ever seen in customer service. I've had multiple instances where she has just been awful to me or other customers in line. She should not be working in customer service and I refuse to go back until she is no longer working there or is out in a different position not dealing with people. Thanks you

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3:27 pm EDT
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I purchased a movie from this DG (Disney's Oz The Great And Powerful). It was supposed to come with a Blu-Ray + DVD + Digital Copy. When I got home and opened it I realized that there was only a Blu-Ray copy in the box. I also failed the notice the "Blu-Ray Disc Only Included" sticker on the box during purchase. This means that someone in the store opened...

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2:53 pm EDT

Dollar General news paper

I went the last Sunday to your locations in Deltona, Debary Avenue to buy a news paper like as the last 4 weeks. Usually I found a short line, maybe 3 or 4 customer. But the last Sunday I noticed a couple that never seen before and also one old lady in a wheelchair. When the door was open the couple took 3 news paper each one, plus the lady in wheelchair also took 3 news paper. Normally every customer is going to take 1 each. When was my turn to pick it up it was the last one, behind me 3 o 4 more customer waiting. They ask to the employee the rule for that kind of merchandise and nobody respond. When I was in front the register to pay, I ask again and nothing, I talk with the lady about it because in my opinion is not nice, but she did not sdaid nothing.
I am a regular customer but honestly is not fair and against your bussiness that situation.

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11:27 am EDT

Dollar General employees

do you folks have anyone working for you with the name of Megan opplinger or Megan Belt or Megan Stimpel her real name is Megan Belt she uses these other names that's not on her birth certificate .if she doesn't work for you why is she behind the counter she's not someone I would trust. she's very rude .she's not awenest at all.so I would like to know if she work for the Dollar General or not if so I will take my money else where I shop there all the time tody I seen her behind the counter by the register 3-25-2019 at 9:49 am

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About Dollar General

Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.
How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Gift card was posted on Apr 20, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3839 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    Human Resources Inquiries
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
Dollar General Category
Dollar General is related to the Retail Stores category.

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