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Special k fruit and yogurt
I purchased a box of Special K Fruit and Yogurt from the listed above location on 8/21/2019 and went home to eat some cereal. I ate my first bite and gagged and threw up and screamed it was such an unexplainable horrible nasty taste in my mouth. I told my husband I will never buy this flavor again. It was so bad until I looked at the box and discovered that...
Read full review of Dollar Generalcustomer service ignored - unethical behaviour
I went into a local store to get some Fancy Feast cat food in the box (12 cans ). There was two girls working in the store. Back door wide open, no one in the back. NO manager on site. I waited in line and asked one of them to go into the back and see if they had any boxes of this cat food, and was told that as soon as the cashier was done with a current...
Read full review of Dollar Generalis worker and manager
i was in there yesterday and the casher and manger was talking [censored] about me for no reason and i just went in there today and the manger they same one just thru my money on the conter and thur my reciep nothing said hi or anythang i don:t deserve to be treat like this it a guy manger i will never walk in that store again very poor service.and the dollor...
Read full review of Dollar GeneralYour assistant manager
I was in one off your stores in salter path North Carolina on August 18 at around 7-8 pm I watch one of your manger yelling at one of your employees so bad she was crying she was a older employee I believe her name badge said Marlene I've never seen a manger talk to and employee like that ever and to make her cry in front of everybody this is unexpected from someone that is suppose to be in management very disappointed that you we let your manger speak to someone that way
Employee Theft and Customer Neglect
I want to mention that I have worked in Retail Management for nearly 40 years. I am retired but that doesn't stop me from rating my service! 1) Customer Neglect: Part of my purchase was that I had bought six glass bowls. While the employee was placing them in one bag, I heard that these bowls were being clanging against each other. I had mentioned that...
Read full review of Dollar Generalcleanliness and organization of store is awful
The outside of the store in Sharon Tn looks as though it's one of the last stores standing after Armageddon, the manager sits in her car leaving the store fully unattended to smoke all day, the other employees have no clue most of the time where anything in the store is and act as though they themselves are lost as Easter eggs, the store inside is completely horrid, it needs some major attention it's pathetic the grounds outside look horrible trash everywhere nothing is picked up rarely ever mowed it's ridiculous
cigarettes
Bought two packs of Misty Blue 120 today. Got to my car and noticed the cashier had placed the menthol instead of Blue in my bag. Went back in and told the cashier that I needed to exchange them for blue . She said she couldn't exchange them. Showed her the receipt, she still refused to exchange them. Talked to the store manager and she refused also.
I am a frequent shopper at Dollar General and feel I was treated wrongly. I would be afraid to shop anymore at a store that doesn't allow exchanges .
General Dollar is a poor place to shop. One has to look closely at the dates on any food products bought there. Sometimes the dates are expired.
condition of stores
Dollar General has always been my "go-to" store, but I actually left my partially-filled basket and walked out today. The three stores near me leave boxes and carts for stocking in the aisles, but they don't stock, and you can no longer even push your cart down a single aisle because they are almost totally blocked. Two other customers walked out with me today. This applies to the newer store on East Berry St., and the two stores on Mansfield Highway in Fort Worth, TX. You're losing customers because of this, and even though I've always been one of your most faithful customers, today was the last straw. I'll be going elsewhere in the future.
receipt
I purchased 18 bottles of zero lemon lime Gatorade from the above store. I buy all Gatorade from your stores as your company offers the Gatorade sports codes. I travel 20 to 25 miles each way to 3 of your stores not only for the above reason but your stores most always have the product. When I received my receipt I couldn't read anything printed on it. I...
the store is a mess, the floors are dirty. no carriages
I use this store at least once a week. It is the dirtiest store, the supplies are left in the ailses in the carriages, so the shoppers have no carriage. The floors look like they have never been washed.
I am sure you need to make a visit to this store and see that someone is not doing their job. If the state comes in I am sure they will close the store.
store policy
I visited Dollar General on 08/16/2019 around 6:00p.m. and I purchased a few items along with a alochic beverage, I'm very well aware of the photo i.d.policy, however I was behoove when the cashier Ryan asked me for my I.D. when the Caucasian lady before me bought cigarettes as well as alchol and he did not I.D. her, although he did ask her for her...
Read full review of Dollar GeneralCoupon not working
I visited this Dollar General today. I shopped for 40 minutes in the store. When I went to checkout the line was extremely long and only one cashier was waiting on people in line. I had a $5 coupon to use on my order. When I got to the register to use my coupon the cashier could not scan it and an older gray-haired lady with a long ponytail tried to help...
the unkept exterior physical appearance of this store.
To Dollar Store Corporate Management, The outside perimeter of this store is in extremely poor condition as it relates to the parking lot, overall maintenance around the building, landscaping, overgrown grass, untrimmed shrubbery along with paper trash and debris. The property is totally unkept and a poor reflection upon both Pineview and Madden Hill...
Read full review of Dollar General and 1 commenttotally rude cust service and cursing by older cashier (original man checking us out)
The man checking every one out was rude (cursing) he was also loudly putting dg down by sayinghe tells people as they enter the store things like "welcome to dg where nothing checks out right and sales may be real etc..." he made fun of me while the manager (I guess the guy was who finally came up to unlock the register and explain that the sale included...
Read full review of Dollar Generaldigital coupons
I had tried to use $2 off gain digit coupon twice for gain fireworks scent boosters and it didnt subtract from my total.. I ended up having to buy them 4 times! Twice at full price, then twice it finally used the digit coupons..
The two times the coupons didn't work, the managers said they couldn't do anything about it and to contact corporate about it..
dirty messy store
The parking lot and entrance to this store is filthy... trash on the ground always. Paper, cups, etc. I've never once seen it clean. In the store it's hard to move around. There are always bins in the way that need unpacking. At times I have to move heavy bins to get what I need. Hire more people in these stores and maybe the employees can do a better...
employee complaint
Hello! My name is Audra Hoeffling and I've been a loyal dollar general customer. My husband and I have been customers at this particular location for almost 4 years. Every visit I've always been treated kind and with respect and excellent service. However, we have had a problem with an employee Zack. It's been a few months since the first altercation with...
Read full review of Dollar Generalno one at register
I was at your store on victory dr. I was at the register for a couple of minutes. I'm not complaining about that, it's just the cashier said that I should have rung a bell which I did not know. I've been to a lot of dollar generals, I've even worked at one a couple of years ago. I've never heard someone having to ring a bell.I thought that the cashier is supposed to keep an eye on the register and always be in the view of the register. She acted like it was my fault that I didnt know, at other Dollar Generals you dont have to ring a bell.
company policy
I am a senior that rides a bus and frequents your stores. The cigarette policy of requiring even elderly to show ID is ridiculous. I was embarrassed and ridiculed the other day when I forgot my ID. Because it would have meant going home and taking a bus back again. I simply did not have the strength to do so. I had to ask someone else to buy them for me. Shame on your unfair policies. I will never shop your stores again.
Read full review of Dollar General and 1 commentparking lot lighting
I live in Topeka KS and shop at the location on 10th St.
The management has made the choice to have ALL lights out in the parking lot. I should not have to tell you but the parking lot is very very dark. Dollar General has made the decision that saving electricity dollars is more important than customer safety. A person can fall, be robbed, get hit by a car, etc., etc. Your corporation will be responsible when there is a situation, as you should be. Corporate greed is disgusting and endangering customers for the almighty dollar is a shameful act. You deserve every lawsuit that will come from this.
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
Dollar General Customer Reviews Overview
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
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Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone numberHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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