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Dollar General Customer Service Phone, Email, Contacts

Dollar General
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1.2 3838 Reviews
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Dollar General complaints 3831

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M
7:33 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I'm not sure where to go and give a review. So hope this will reach it's proper destination! U here is a lady at the dollar general here in commerce, okla. That is an amazing employee. I was in the store tonight and wasn't able to pay the full amount I had exceeded the amount on my card. She is so kind hearted and I was so embarrassed I didn't have the $ I...

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S
1:43 pm EST

Dollar General clover valley cornstarch

After a spoon full of the starch. I found some tooth fragments in the spoon full. After cleansing each piece. I took some pictures and proceeded to contact your company about this issue in order resolve the problem. I have called and left a voice message with my contact information. Here is my contact information again to be contactedbto resolve this issue furthermore.
[protected]
1600 w5th st apt70
Sanford, fla 32771
Sheneka Robinson

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Update by Shenekarobinson
Nov 04, 2019 1:45 pm EST

Tooth fragments were foumd in a spoon full of your corn starch product i purchased

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C
Clover Valley Sauerkraut
, US
Dec 01, 2019 9:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a can of Clover Valley Sauerkraut. As i was looking through the can i found what to looks like little pieces of wood or hard pieces of the cabbage stem.This was purchased at a Dollar General.Do you want me to mail the pieces to you?I will never buy your products again.

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S
1:23 pm EST

Dollar General employees/way they are treated

How can someone in this franchise treat their employees the way they do and get away with it? They are not given enough hours in their shifts to be able to do everything that needs to be done! They have to watch registers, help with the truck, take freight out to the floor, put the freight away. All the while, having to watch for customers and ringing them out. And usually there is only 2 maybe, they are lucky, employees there. They only give them a weeks training and expect them to know how to do what is required of them. And there hours are chaotic also. Something needs to be done. Someone needs to go undercover and see how things are done at these stores. High turnover rate and employees are burned out too soon. Could be a great job if they were trained right and were treated right also. And given at least 3-4 employees to make things right in the stores.

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Autumnrose
, US
Feb 10, 2020 8:39 pm EST
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As i know someone who was a keyholder there they work them like slaves. Leaves pages of work needed done with threats saying write ups if not done. The girl worked almost every single night. Cuz the store literally had 5 employees. She was only keyholder there. She was hurt when another employee hit her wirh a full freight cart and 3 days later the keyholder was fired for bogus reasons. And not only that but publicity humiliated! The store manager was screaming at her making sure customers heard. Calling the girl horrible names barely let her get her personal belongings! She keeps the cashier who does nothing but bad talks everyone and cant even ring up right without needing something voided. Yet got rid of the one person who did work and the town liked. They are bad people. Dg dont care about character! If they did they wouldn't promote someone like nicki to be a store manager. Look at how many have quit this past year. She cant keep help bc shes kazy and uses all the goof hours on herself while others left fighting for the rest ! Its sad and I think they should shut down every store and properly train managers on human decency oh this was witnessed in camden michigan store number 13823.
After the girl who was fired left the manager was making fun of her and bad mouthing her to every customer who would listen!

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E
11:34 am EST
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This is October the 3rd about 10 a.m. I went into Dollar General to pick up a few things I have always shopped at this store since they built it I am a regular customer but today I walked in the store I was in need of some earbuds and the ones they have out on the Shelf are not very good the good ones are behind the registers so I walked up to the register...

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S
8:50 am EST
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Hello I'm Stevie Booker and I lost my wallet and it had 4 green DOT Nascar prepaid credit cards in in my wallet. So I contacted green dot by phone and me and a supervisor cancelled the four. She gave me 4 different account numbers for those credit cards and was promise 4 checks for those lost credit cards. Now it's been over a year and they now asking for a duplicate receipt.

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3:37 pm EDT
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The manager in this store chastised me because everyone is saying it's takes too long to checkout I left and came back she was mad because I picked my things up again because I didn't see my things and no one informed they were there she even refused to ring me up. Then in front of my child she is chastising me and uhm hum over and over rolling her eyes and...

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L
12:31 pm EDT
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I purchased 4 (3 for $100.00 and 1 for $50.00) I tune Gift cards at this location and drove four miles and tried to redeem the cards and all of the $100 cards had already been used. I contacted Itune and told them that was impossible because I had just purchased the cards. They told me to go back to the store immediately because something was wrong or there...

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5:52 am EDT
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Dollar General there was a manager/etc., there, asking me, (do you belong in here).

I reside in Campsprings, MD. I decided not to go to the store Anymore! I will NOT Tolerate THIS Individual Stalking me in the store. Dee Dee. Satan the Lord Rebuke you! My email is [protected]@gmail.com. Everything was very Unprofessional, Unpredictable, and also, unproductive. I always shopped at this store numerous times', as well. So, I will never shop here no/more ever again!

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Update by Dayysaa
Nov 02, 2019 5:54 am EDT

Dayysaa. The store is on Brinkley Rd. It's in MD. Thanks!

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K
1:32 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Debra who is above the employees at that store was really rude. Not to our face but behind out back and i over heard her. She was complaining about how people are asking where things where even though they come in everyday. I do not go there everyday by the way. It doesn't matter if someone goes there everyday she shouldn't be saying things like that. If she doesn't like her job she should find somewhere else to go.

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3:26 pm EDT
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Hi my name is teressa turner.. I live at 190 windy ridge lane salisbury nc 28144 I am writing in regards to the store in spencer nc. # 9000.. Every time I walk into that store I can not get down certain isles as there is always boxes in the way. I've complained numerous of times about this but it has fell on deaf ears. I was trying to get one of the tub...

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J
10:55 am EDT
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I frequent this store nearly everyday. I noticed the new manager working everyday and doing doubles some days for almost two weeks. When I said something about her working so much, she said her district manager said she couldn't have a day off until her store was fixed. That is so wrong !!! How can a district manager say such a deplorable thing !!! She just...

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J
8:19 pm EDT
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Dollar General store

Got home after shopping. Cashier told me I had 2 bags which I picked up. Several items missing from bags. Tried to call the store for one hour ( 8 tries).

Finally, got in the car, drove back to the store. A third bag with my missing items was behind the counter. Cashier said, well sometimes, they give the wrong information!

I explained I had tried to call to see if the bag was there before I drove back. The cashier said, oh, yeh. The phone hasn't worked for a week. We called our emergency number for the company but nobody ever came to fix it.
The machine to take credit and debit cards was also down. Cash only.

Sometimes needs to look into this store's management.

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7:16 pm EDT
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For about 3-4 weeks now the Dollar General store on Country Club Road in Winston Salem has been opening and closing a random and different times. In past weekends the store was closed the whole weekend. I drove up today to get something from the store and again the sign was up saying sorry we're closed. I took a picture of the sign on the front door...

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3:37 pm EDT

Dollar General the store

Hi I love dollar general stores but I have lived in brooklyn indiana for 2 years in mooresville mobile home park we have a dollar general with in walking distance so it is very convenient for me to go to but I am very unhappy with this store it is never stocked, never clean so I have to go all the way to town to dollar general just to get small stuff like headache meds or food for my animals among other items... I just wish someone would come visit this store and get it up to standard, to me they never have enough people to get the frieght out. I can usually go in there different times of the day or week and still see empty shelves with product sitting on the floor or on the l carts. Very unhappy shopper

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10:17 am EDT
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October 22, 2019 complains to the store manager in Phoenix Az that is located at 67ave and van buren dollar general, a short lady who didn't know her name but rather arrogant. I asked to check a product and began to say that we all wanted things for a penny that she preferred to grab Everything and throw it in the trash so as not to be struggling with...

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12:16 pm EDT
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The store has empty shelves, cluttered shelves and possibly lazy workers. When asked about many items being out of stock, the employee blamed the higher-ups. Said they have asked and asked but DG won't send help. However, i've seen a lot of standing around and talking. I love to shop DG but won't be gong back to this one for a while. Dollar General # 2029 102 Eureka Ave Berryville, AR 72616

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12:00 pm EDT
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This store is completely out of control! You absolutely can not get down the isles with a buggy and can barely walk down them without turning sideways. There are boxes everywhere, clothes strown everywhere, most days you can't get someone to check you out and if there is a checker, the line is backed up to the back of the store, either from other customer...

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1:56 pm EDT
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on 10-21-2019 @ 530pm I was shopping and wanted the one dollar bag cereals. As I was standing in front of the cereal aisle I did not see them. In the corner of my eye I saw a small framed black female peeping down my way. She hollowered to me " Do I need help finding something in a sarcastic manner. I said no, that I was good, She then said, He put...

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9:41 pm EDT
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Young Lady that was working in the store was complaining about another employee to one of the customers which I thought was very disrespectful and rude. When I went to check out she was also very rude to me and my son throwing stuff in the bag not paying attention to how or what she was putting in the bag together. I recall her name badge saying Ashley S...

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B
8:53 pm EDT

Dollar General manager in rio dell ca 95562

If you are going to be a manager...you might not want to lose your workers because you are selfish. I was told by her that she is willing to work with me while I am dealing with issues with my children and apparently helping me is terminating me. I was hired August 1st of 2019, and as of October 14th of 2019 I just today recieved verification that I am no longer employed by her store. There are lots of issues with her with numerous individuals and she shouldn't be allowed to treat her employees the way she does.

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About Dollar General

Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.
How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Customer service was posted on Apr 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3838 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    Human Resources Inquiries
    More phone numbers
  3. Dollar General emails
  4. Dollar General headquarters
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
Dollar General Category
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