Dollar General
reviews and complaints

I went to the tilton illionis store to get my at&t card refilled on a refill card I had. When I went to put the number on the card into my phone, it said the number already used. The phone company said thier was supposed to be a pin number on the reciept. There wasnt. So I went back into the store and they said to use the pin # on card. I told them I didnt work since it was already used. I then asked for a refund and the manger said no. Then I said your screwing me out of my money. I live on a fixed income. We got into a argument about it. He told me to leave and its people like me that a spreading coronas virius. I have a bad heart. But he was very very rude to me in front of other custemers. I did get mad myself but he shouldnt been so rude. Im not going back to that store. But I am still going back to other stores. It was about 2:00 in the afternoon on april 3rd. My email is [protected]@gmail.com. Thank you. My name is john kinney

I called in a complaint and spoke with an Elaine, she said she was the only Elaine in customer support complaint department and also said, a turn around contact would be only 48 hours? This complaint was called in 3.5 weeks ago?
I am concerned about the digital coupons... I have done everything and still can't get the coupons to be recognized at any of your stores..in my area,
I've been to 6. the cashier specifically the one that's in Spruce Pine NC, her name is Janet, was Very rude and very uncooperative when asking for assistance... I am handicapped and she is just so unhappy with her job, she verbalized to me after I asked about the coupons not working, she stated that "good luck getting anyone from corporate to help to you, our phone haven't worked here
In 10 months and they'd never addressed it with anyone here"
she is very disgruntled and very unprofessional even if this is a minimum wage job./employee. I've noticed that at the DG stores at Spruce Pine & Elk Park (Janet at Spruce Pine which she wasn't wearing a name badge either
And I had to ask her what her Name was.)
I called in to file a complaint and as above
A Lady by the name of Elaine took my call and assured me that turn around time for a call back was 48'hours.? This was before the quarantine for Covid 19'so this can't be blamed on that!.
I was an RN for 35'years and I never
Spoke so unprofessional about my supervisors as (Janet) does about the dollar general management.
She needs a.. good dose of "find another job out Of the public eye", she isn't good for anyone moral!
I am upset Due to having to spend so much money everytime I come Into DG and my iPhone is blocked from using Digital coupons...?! I am a customer that has worked hard all my life And now that I'm disabled I deserve for my coupons that have been clipped and downloaded to work...
The staff always says their phone never works in the stores either... it's fraud to advertise coupons then not be able to use?!
Banner Elk in NC store is unable
To recognize the coupons as well? The staff can't use them either?!
I think Janet and Elaine owe me an apology for not doing their job...
I have all my receipts, if you need copies
I am disappointed that the very few
Stores we have in our county, DG is the
Closest to where I reside...
You can contact me as I will continue to pursue this until I get A contact back from someone... I am persistent... I won't go away
Terri Ollis
442 Little Horse Creek Road
Newland NC 28657
[protected]

I was fifth in line with no employee in sight. On my way in I saw 2 outside so I went to get them. It made the both of them very angry. 1 came back in the store with a unlit cigarette in her mouth, STILL MOUTHING. The phone rang and she answered it saying yes they had all the stuff put up and off the floor. The other employee then started telling the customers to back up in a very rude manner. Then it was my turn to be checked out and the first employee with the cigarette in her hand at this time started telling me that I had to wait my turn. The other cashier already had most of my stuff rang up and the employee with the cigarette told me I could leave the store. I told her I sure could that Danville was just a few minutes down the road. She went back out of the store and lit her cigarette and started telling someone sitting in a car that i was cursing at them so I stopped and told her that that wasn't true and I never cursed her .She begin yelling at me again to leave and I told her I was until I heard her lying to another customer. There are plenty of DG stores I don't have to shop in this one but it is in my hometown. The store is the dirtiest I have every been in.Might need to send a undercover CEO to check the store in Ola, Ar out. By the way I was in the store at 4:55 pm on 03/29/20.

At a time where providing space between others and yourself is critical, the manager is rude and very self centered. My husband and I were in the aisle shopping we were deciding on the best bath cleaner of the choices offered. The Manager seen us from a distance standing in the aisle conversing and she came close to us and offered a rude excuse me as if we were totally in her way. My reply was you are excused and you did and not have to be rude. Next I stated that we should be trying to keep our distance of six feet at this time anyone and suggested that she could have used one of the other aisles as we were here shopping already. From there she proceeded to shout as I responded that she should get this right instead of being nasty to customers at this very trying time for all. With this major recession possibly on our heels we should all protect each other. She does not know if I have the Corona Virus just as I don't know if she has it for safety of herself and me as the manager the option to use other aisle would have suited her well. As a result my husband who did not say anything other than she was rude, and myself have been banned from our Dollar General as a result of an angry Manager who did not consider the Pandemic of this time.