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Manager
I was told I was trespassed for using tap pay and while using it the system rebooted, I went and got an employee who stood and watched while it rebooted and I successfully purchased my items, I went in the next day and was told I couldn't be in the store and they showed me a picture of the register camera that was me in the picture waiting for it to reboot. The manager sent a text with the picture of me to all the employees and one former employee who replied to the text message, "She's stealing huh?" I don't understand what I did wrong to be trespassed. Or why my picture was being sent to former employees that seem to be slandering/profiling
No, not for any of those reasons, I was told it was because the tap pay button wasn't working on the first register I was at so I moved to the other register, when I held my phone up to the pin pad for tap pay it said system rebooting. I then went and got an employee who stood behind me for about 3 min waiting for it to reboot. I then used the pin pad and completed my purchase.
One day later I went to go check out and an emplyrr told me she had to ask me to leave that I wasn't allowed there anymore and a police report was filed for messing with their equipment. And she then showed me a picture that she got In a group text to all the other employees and one former employee. The picture was of me standing with my hand down in front of me waiting for the system to reboot, the former employee responded to the picture with she's stealing huh?
staff
Me and 2 other customers was waiting to check out for about 5 minutes when I overheard voices coming from office. I looked around into door and ask, 'can we check out?'. The cashier (young white male) said 'I was not supposed to stick head in door to tell them I'm ready to check out.' There was the young white male and older black female, I told him 'I...
Read full review of Dollar GeneralManager dollar general store
The new manager of the dollar general store 1433 south roan st in Johnson city TN. I believe her name is Lacey. I was in there 9/23 with coupons to use and the assistant manager was unable to get my coupons to work and she couldn’t override anything. She asked the manager to help her. The manager had no idea what to do. She made inappropriate comments about...
Read full review of Dollar GeneralUnprofessional customer service by Alex in CT @ Dollar General .
I went into to Dollar General it was raining all day 9/25/23. I had two bags of my own. I asked Alex Cashier for one of their grey plastic bag so my things don’t get wet. He told me he wasn’t allowed because they are expensive. Ridiculous.
I asked for a yellow plastic bag an extra he said No. I told Alex I would pay for it. I have Contacted their Corporate office about this Disrespectful BS about this illiterate cashier.
These two are all over people comments even Commenting on someone PTSD . Shut the hell up .😱🤡
Store Closed
Dollar General Store on Gallatin Pike, in Madison TN is closed during store hours. We have pulled into the DG parking lot many times to shop, only to find the doors locked. I understand emergencies, or cleaning, or some sort of cash register malfunctions; however this does not seem to be the issue. At 4:45 this evening, Sept.22nd, the doors were locked...
Read full review of Dollar GeneralThe manager of the store thin woman black hair
09/22/23 4:30pm Came into the open store to make a purchase of 2 large containers with lids and shampoo tried to use a card the manager said it was ok. But it didn’t work so I waited for her to reboot the register and tried again it did not work it was $38.76 twice So I said to the manager I’ll be back if those charges go through on my card and she said...
Read full review of Dollar GeneralTermination
September 13th 2023 I was called into the office after Loss prevention and the District Manager had been at the store all day reviewing video. I was drilled by loss prevention for over an hour about a cash shortage even tho I had written up an employee for these cash shortages 3 seperate rimes but was not allowed to fire her. After I explained I did as I...
Read full review of Dollar GeneralNetspend debit card
I went dollar general and put 100$ on a netspend debit card. Came home to pay a bill with it but it would not let me use the card. I called netspend and they told me I wasn't registered on their computer. I have used netspend for 20 years. But I went ahead and registered again and tried to register the card again but it wouldn't register the card. So I called netspend again and they told me the same thing again and told me to go back to dollar general. Si I went back to dollar general and the manager told me she couldn't put the 100$ on another card that I had to contact INCOMM.com. since I contacted them 4 times now and this is where I'm at on this situation. Now my bill is past due. Water is shut off and now I have to come up with another 60$ plus the 100$ to have my water turned back on and I have no money to have it turned back on.
Desired outcome: To have the money put on another card I just got from netspend. Please
Customer and a child complaint
Hi, my name is Margie (Marjorie). I was terminated on Friday, September 15 due to a customer complaint with her child. Which the incident happened weeks prior to my termination. I have never got an oral or written warning. Have been excellent employee love working with the store manager and the other employees. Ever the customer joy coming to the store...
Read full review of Dollar General and 4 commentsWrongful termination
I was told on September 1 that HR had received a complaint about me. The district manager and the one training her asked me about it. I had told the person if she went to he that there would be repercussions against me. She didn’t put that in her complaint. They suspected me and told me to take a long weekend. On September 6 my district manager called and...
Read full review of Dollar Generalemployee
Very rude and vulgar behavior in the Uniontown area Dollar general. The employee had a name tag of Kalie and she acted as though we were invading her space. She was in the phone with someone-appeared to be voice texting-and several times used the "[censored]" word. While I understand that people use that word frequently, we feel that it is very unprofessional for a store employee to be heard.
We do hope that some disciplinary action will be taken against this employee.
TY
Steve from Keisterville, PA
Desired outcome: When I go into the store with my child, I expect not to be spoken down to or have vulgarity used around my child while shopping from a staff member.
Overall disorganization of the store on Rt. 30 in Schererville, IN.
I was in the above store on September 10, 2023 around 2pm. Many of the aisles were partially blocked by full racks of stock (at least 6 or more) waiting to be shelved. The clerks on duty were wasting time filling the candy and gum shelves when there was clearly more urgent areas to attend. There is an obvious problem with time management and personnel. A...
Read full review of Dollar GeneralYe old christmas decorations
The older Dollar General Store in Jay Oklahoma, last week they had all their Christmas Decorations from the last year or longer on sale 50% off. This week the same decorations are full price again. Somebody needs to go look at this Store by suprise. Its dirty there is always no room to get around very well because they have so much and carts with more stuff to put away everywhere. It is not a one time thing literally everyday I shop there the poor crew is struggling to get things off the many carts all over and on the shelf. So why not clear out that old merchandise and make room for the new? Seriously someone is going to get hurt trying to navigate this store.
Desired outcome: Fix it get more help or have floater to help with organization, get new management on all levels. Store is a disgrace to Dollar General.
I totally agree it is so hard to navigate with all the big cart full of merchandise to put away. Alway dirty and the employees really need a class in how to treat their customers and stop being so rude! I have stopped shopping there not worth the troubles I received! You really need to look into these stores, or they will start going under they are the worse...
Services
Your Store located in Terra Alta wv, is a joke, I am a council member that lives in the area, and goes to the store frequently, and I went their yesterday and today. Yesterday the only one I saw working on helping others and customers, was a manager Carrie, and she was the only one that was on the phone, helping a customer and working on the register, and...
Read full review of Dollar Generalstore manager at 14395
around 3pm on september 1st 2023. I am or was the assiant manger till 3pm september 1st i quit bc for one the schudele wasnt posted and asked to get off tomorrow september 2nd by 8pm bc i had plans with my family i was told no bc i had to train a new person which the store manager melissa Blair told me she was having 4 on night shift anyways. Another thing i know for a facyt she has been changing my time sheet. I got sick of it and quit i really didnt want to bc i love my job. In the last few weeks i hated coming to work bc for me it felt like a bad enivorment. Im sending you screenshoots of my time sheets i bet if u go and look at them they will not make up where there were days i never got a break and she messed with the time sheet to make it look like i did
Cat food in your band
This cat food i've been complaining about product call the number on the bag. Talk with the same lady number of time told me bring it back and get a refund or different band well well that correct the cashier. Nikki call the store manager at 10603 about this she told they don' t extra food back I call on 8/19/2023, Again on 8/21/2023 and 8/27/2023 last...
Read full review of Dollar GeneralRefund-Exchange
I went to the Dollar General on Selma St. in Dothan, Al. and ask if I could exchange Always discreet boutique adult pull ups for the equivalent Comfort brand. A white female employee explained to a black cashier that it was no problem and how to do it even though I did not have a receipt. After going and getting the Comfort brand and the white employee...
Read full review of Dollar GeneralCustomer Service
We walked in the store, my wife and I along with our 5 year old son, and the fellow working the counter asked my boy if he saw the skeleton. He then proceeded to tell my 5 year old that it was from a little boy (just like him) that donated his body to science. He could tell that we’re weren’t happy with him, and in the way out the door he told us that “I...
Read full review of Dollar GeneralCustomer service
The employees were very unprofessional, they were yelling and speaking very loud. There is an employee there who brought her baby to work and sat him on the counter as she sat around and did nothing. I also witness workers putting things on the shelves where there not suppose to be, making the price be different when customers get to check out. ere cursing...
Read full review of Dollar GeneralJob
I’m a current employee of the company, along with my fiancé. We were hired together, under the same address, and the DM and SM knew we were together and told us that was fine, as long as it didn’t interfere with our work ethic and focus, or any fornication didnt occur on store property. We followed these guidelines properly, and handled all tasks very well...
Read full review of Dollar GeneralAbout Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone numberHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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