Dollar General
reviews and complaints

I have been a loyal Dollar General customer for several years and have been shopping at my local store (#11176) since the day it opened its doors. I have never had a problem until a couple of years ago when this lady was promoted to store manager.

Now, if this were an isolated incident, I would let it go and just deal with it but there are several other people in the community that agree that she is not only rude to certain customers for no reason, but is just plain mean, cold and judgmental.

I do not know this woman personally. Her behavior towards me is not warranted in any way, at any time. That being said, her behavior during my visit today (June 19, 2020) was completely unacceptable and uncalled for.

I entered the store, quietly located what I wished to purchase (2 items), and made my way toward the register. I could hear her making "pleasant" small talk with one of the other four customers in the store as I made my way toward the counter. When I got there and put my items on the counter, , she was sitting in the manger's office. I waited there for approximately 3 minutes before she came out of her office, packing a medium sized cardboard box. As she approaches the register, she politely greets the customer that has just gotten in line behind me. As soon as she gets to the register in front of me, she proceeds to slam the box down onto the counter, knocking some of the counter sales products out of their holders. She then snatches up my two items, scans them, and literally throws them into a bag with an audible thud. She angrily demands my total, rips my money from my hand, throws my change on the counter, rips up my receipt and says, "Bye" as she points toward the door.

Now, I could understand a little bit of hostility if I was rude in any way shape or form, but I wasn't. As I said before, I only know her from the store and do not know her personally, so it's not a personal issue whatsoever. I remained calm, minded my manners, and was pleasant in response throughout the encounter just like I always have been every other time she has been rude with me.

I don't want to say anything to her individually because other people in the community who have brought things of this nature to her attention, have been permanently barred from the store and on two separate occasions, I personally witnessed her call law enforcement, make up some incident that didn't occur (I witnessed the entire event), and on one of those occasions, had someone arrested on those bogus charges for absolutely no reason other than they were trying to let her know that her behavior towards some of her customers needed to change.

I am not one to complain at all and out of my 28 years on this Earth, this is the first complaint I have ever lodged but I feel the need to because I no longer feel comfortable shopping in my local store. Unfortunately, until she is either reprimanded for her actions or replaced entirely, I will no longer be bringing my business to this company.

Just trying to find out the number to heartland Farms dog treats can't find it and called the Dollar general corporate number and they have no information on how I can get in touch with the company I need to find out where I can get a bigger bag instead of four in each bag my contact number is [protected]

I was at the Lake George Mi store on June 6, 2020 and i bought $60 dollars worth of stuff and when i went to pay the cashier which is the store manager i payed with a $100 dollar bill and she got mad and said i am sick of you people bring big bills in, turned around to the safe and got money out and threw my money at me the whole time she was saying people make me sick, maybe you should of shopped across the street, i dont know why you have to shop here with your big bills so i asked if she had a problem with me or is the problem with me using a big bill and she said both. Really because i came in the store with my mask on and stayed way back away from people and you are going to treat me like crap. she said next time you come in my store you better bring smaller bills. Someone should talk to the Manager at the store and her name is Dawn

Ok so in pa and apparently other states you have a sale going on with bali drinks. 2 for 3.00. My issue I am having is your register does not show the sale price it shows 1.95 a piece. It should come up if 2 are scanned 1.50 a piece. So when I explain the sale they have a gard time figuring it out but do give me the sale price. I had on store manager pull the sale off after my purchase. Can you tell me what the issue is and how to resolve it.

I was in the Imperial Dollar General in Imperial when we was suppose to have masks on and this drunk girl started running her mouth to my daughter who was waiting for me to pay for my stuff. the girl was using foul language and calling my daughter on to fight. Now Your manager should have stopped them. But no she just stood there and watched her. I asked her to stop and she started on me. I am 72 years old and I ask the manger to stop them. she did nothing. I know you watched the tape and you could not see that when she stepped to my daughter the third time that she was bringing up her arm when my daughter attacked her . I am not defending my daughter but now you have banned her and the other girl started it. The guy that was waiting on us is deaf and didn't know what was going on. The manger should have told them both to leave. We have been going to your store for over 10 years and never had any trouble. I was a manger and I now that she should have stepped in and made them leave. I can't believe how that store is ran. You can't get through the store half the time because there are boxes every where. Get some one in there that can do their jobs. Your employees are always outside smoking when people are waiting in line to check out. We always have to go looking for someone to check us out. These is awful that you staff let a drunk attack a 72 year old lady and just stands there a watch. This went on for a good while. And now my daughter is banned from the store for sticking up for me. VERY VERY SAD that you run your stores like this. And so you know I will be putting this on facebook so all my family and friends know not to use your stores. They are not safe.