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Service personnel
After three trips into New Blaine Arkansas Dollar General, all staff members were wearing masks, but under their chin, not covering mouth or nose. I'm a 71 year old man with cardiac problems, my wife is 69 with stage 4 matastatic breast cancer. Neither of us can afford catching corona virus. We wear our masks diligently, I am fully aware that the mask I'm...
Read full review of Dollar GeneralStore management
We live in downtown Madison, Indiana and are currently without a grocery store. Dollar General is the closest source for quick shopping but most of the time the shelves are almost bare. Several times the store has been closed for several days in a row (not including after their robbery recently). Staff stand outside and smoke sometimes leaving the store alone with customers shopping or standing at the checkout. It's dirty.
The building of dollar general in village of augusta
To whom this concerns:
I am writing on behalf of the approval of the new site at the Village of Augusta, Michigan. I understand You will be filling in the land which is a 100 year flood plane. Filling of this property will cause flooding in multiple residents back yards. We were not included in this decision which you have received permission to do so. Since we have gone to the village with our complaints they have given us a teleconference to voice concerns about this. To me it seems as though they already have gone behind our back and has made this possible for you to do so. There are other areas in this village that will not effect the residence yards being flooded. I am asking as a concerned resident of the village to consider another location.
I am asking who will be paying for the damage to my basement when the flooding takes place. Second concern that we have is the traffic backing up along Michigan Ave considering this is directly across from Knappen Milling grain Mill with multiple semi trucks coming and going. Your presumed customers will be held up in the parking lot during rush hour traffic due to the traffic from Fort Custer Industrial Parks main route to Kalamazoo and to get out on to I94. This will surly deter anyone from even stopping into this store.
On behalf of the residents of Augusta we ask that you consider putting your building at the opposite end of this village to avoid the said traffic back up and the flooding of our community. I believe it would be better to open your business with the agreement of the people to have you hear, then to go behind our backs and cause hardship and damage to our homes unnecessarily. There is already a DG in Galesburg 4mile west and all so 4 mile east in Urbandale, why do you want to destroy a flood plan when it is not necessary.
Thank You
Beth Graybeal/Sam Harper
404 E Washington St
Augusta, Mi.
[protected]
concerned residents
firing/penny item
Are employees allowed to purchase penny items when off the clock? Are they allowed to lay an item back to purchase when they get off work? Are employees allowed to gather penny items from stock room to give a customer? Can one employee check out another employee that's off the clock to buy a penny item? Does all this apply to DG managers?
Got harassed from an employee that wasn't even wearing a store uniform
I was couponing and an employee that was in normal clothes (no uniform) by the name of micki came to me and told me since I was penny shopping (which I wasn't, I had my phone out scanning items making sure my digital coupons would work for the items before I got them to the register and than they wouldn't work) that I needed to go to the register and check...
Read full review of Dollar GeneralDuck sausage dog treats
Yesterday aug 9th my dog got food poisoning from these duck sausage dog treats. I had to rush her to the emergency vet hospital for immediate care. She could not even keep water down. My poor dog can still barely eat a day later. I also had a huge bill from the hospital because of this. Please be aware of this if your a dog owner. My girl was very ill and it was scary to witness these are just some pictures my master bedroom was covered in dog vomit!
Failure to enforce posted covid face covering requirement
I sometimes shop at the Dollar General Store located at 1010 Sams Creek Road, Ashland City, TN. Although two signs on the door indicate that a face covering is required for entry, I noticed on several occasions that customers were shopping without masks. One of the employees was also without mask while working in the aisles. Upon checkout, I asked the clerk...
Read full review of Dollar GeneralService
I visited a recently opened Dollar General on Market Street Ext in Cheraw SC 29520 on August 9 2020 around 6 pm and the music that was playing in the store was very offensive and inappropriate for a Business. The music was extremely loud and contained offensive language using the "F" word. The store had numerous customers that included kids. As a loyal customer I feel this issue needs to be addressed. Store # 21442
Read full review of Dollar GeneralSunday 8/9/20 around 2:00pm/ manager
Today I went to the Dollar Store to get a few things, two of the items were on sale, and the lady at the register did not give me the sale price for either one. I had to ask for the sale price after questioning me about one and finally giving me the credit she said the other one was a digital coupon for laundry detergent and she wouldn't give me the...
Read full review of Dollar GeneralService
The manager in my store let's animals in all the time. One in particular takes its companion dog off the leash and let's it run around
Goes behind where the checkers are while they are working. He has a service dog vest on her but has never been trained. You can't from what I understand do it because you sell groceries. Concerned Customer me
Employee
I was in the Rogue River store today and I am trying to do a survey, but it won't let me explain what happened. anyway the woman that rang me up was very nice her name is hui she is always nice. The problem was a woman in the store that was very loud, very obnoxious and there was foul language coming out of her mouth. when I wanted to speak with a manager...
Read full review of Dollar GeneralLife's necessity's
My girlfriend and I were in the store this evening getting some last minuet things like water, and laundry detergent etc. We hurried to get what we needed and made our way to the front to check out. The cashier was already complaining about it being closing time with a rude tone of voice, and as we started to pay, we realized we didn't have enough funds to cover the total. The cashier "Christine" was even more foul when she realized we did not have enough money, complaining about having to ring our items up again. She voided out the EBT so we didn't get any of the food that we needed, along with other items like, drinking water, laundry detergent, and personal care products. The clerk refused to ring up anything that we really needed, and proceeded to rush us out of the store. I am very unsatisfied with the customer care at this establishment, to say the least, and I am most likely going to avoid shopping there anymore due to this evening's experience.
Manager, assistant manager or store lead at register
I went in the store and check out at 14:23:29. I gave cashier a $20 bill and got my change back which was 19.05. The lady (white) turn around look at me and the cashier and said, dont do that no more and rolled her eyes. I asked her did she want me to put it back. rolled eyes. She act as though she prejudice. Casher explain to me in nice matter. Mad him...
Read full review of Dollar GeneralToilet paper
I have been buying DG brand of double roll family pack of toilet paper. I recently purchased a pack of double roll and it was not what I've been buying. The plastic package says 32 double rolls=64. BS! They are single rolls and also the texture was different. Today I went into another store and looked at the packs which said the same thing and still single...
Rude, belligerent, uncompassionate, uninformed employee
At 15:33 I was in the Dollar General store in Alice Texas (#03200). I was patiently waiting in line to purchase a bag of ice. A young lady approached me and told me I needed a mask. I told her that I have a medical condition and can not wear a mask and that according to the County Judges office and the governor of Texas I did not need to wear a mask. Fine...
Read full review of Dollar GeneralCovid mask compliance
I was just in the Dollar General on Broadway in Schenectady, NY 12306, and a customer was not wearing a mask in the line behind me. She was openly coughing and sneezing and not six feet away. When I asked the manager why the customer was allowed in the store and received service, the manager replied that the corporate policy is that employees can't verbally...
Read full review of Dollar GeneralEmployees not wearing face covering
Dollar General in Bakersfield Missouri now has a sign on the front door requiring face coverings for entry. However, no employees were wearing face coverings when I was there. Coronavirus is known to be transmitted via droplets. Face coverings provide the wearer the capability to limit the amount of droplets expelled therefore reducing the possibility of...
Read full review of Dollar GeneralCustomer service
Customer Service I went to The Dollar General located at 496 25th Ave in Bellwood Illinois today 7/29/2020 at 4:45pm. I stopped there after working a 16 hour day to pick up a few household items. I don't like to go there because the customer service is so bad and I wish I had not. I got my items and was standing in line. Once the cashier had finished ...
Read full review of Dollar GeneralStore manager
The new store manager (Ms. Cash) at the Berkshire Dr in Clinton, MS treat her employees like crap. Ms. Cash is rule and on drugs (meth and marijuana). I myself witnessed the verbal abuse toward her employees. Ms. Cash customer services are awful. As a customer for many years at this location. I never saw anything like this before she's became manager. It'...
Read full review of Dollar General and 1 commentReturns - amounts charged
hello, I have a complaint to file in regards to store # 19288 East Providence RI - The employee is Christine - the blond manager on weekends @ this location. SHe is rude, incompetent and has absolutely no concept of basic math and she should be fired. I have NEVER made a complaint before, but this cant go unnoted. I was there last night and spent around...
Read full review of Dollar GeneralAbout Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
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Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone numberHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General headquarters100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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