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Tidiness of store.
The store in Waterloo, IN is such a mess. I do not understand why product can not be removed from shelves and put away and then bring in a cart at a time to put inventory away. Sometimes 5 to 6 carts full of inventory in the aisles. Can't get to product and barely get down the aisle. I know of a person who asked to work P/T during the week to put inventory...
Read full review of Dollar GeneralStore and service
The dollar general at pennsylvania ave west mifflin pa location, is disgusting they don't like cleaning their store. The managers make the older employees do all the work while younger sit around talking it's bull and let them use others registers that are not there own. I myself use to work there and to see it gone down hill, from when I was there.
Read full review of Dollar GeneralDisrespectful store manager
My husband and I went into the troy, tn dollar general location and was treat so disrespectful. My husband is a welder/fabricator and works in a shop. As we were checking out at the counter on his break time the store manager Ashley proceeded to tell him how bad he smelled. This was very unprofessional and disrespectful to customers who work hard everyday...
Read full review of Dollar GeneralEmployee
I went into a Dollar General in Pensacola, FL off of Exit 17 on Scenic Hwy recently. I went in and was shocked to see not a customer but an EMPLOYEE wearing a COVID mask that said, BLACK LIVES MATTER. It's such a cause of division today that it amazes me that a company store logo wouldn't be worn vs this. I understand that DG is unique in that it doesn't...
Read full review of Dollar GeneralThe floors are filthy.
I just hate going into the Dollar Store in Scott City, Kansas. I was in the store on September 22, 2020. The isles was so packed with freight you can't get down the isles. The floors are really filthy. I don't understand how and why that store is the way it is. I have been in Leoti, and Dighton stores and they are very clean and they are not crowded isles.
Read full review of Dollar GeneralStore
I purchased two items that were 50% off. The guy working rang it up, then took half off and rang it up again. I tried to tell him something wasn't right. He kept apologizing. My complaint is... He did not know how to give me my money back. Told him I would leave and come back when the manager is there. He said she would be in about 430-5. So, I wait til...
Read full review of Dollar GeneralCashier
I went into get a few things, of course I always get more than what I need. I got to the check out, I had some stuff in my hands my total came to $34.88. I ask the young cashier if I had any coupons on my app. (she got ill because I ask and had someone else come look. I didnt have any I could use I said that was fine. I had multiple items in my hand a...
Read full review of Dollar GeneralService
Thursday, 9/17/2020, 5:05 p.m. My daughter, a minor, a mature teen tried to purchase items at the Dollar General Store, Troy, Texas, but the system would not allow the transaction. My daughter knew that she had the amount of money in her account and that she had money in her savings that she would transfer, if needed. Due to the transaction, not going...
Read full review of Dollar GeneralStore conditions
As a retired Manager of a multi million dollar retail business I realize the challenges of operating a business. I have been shopping your Dollar General store at 6139 Lincoln Way East Fayetteville, Pa since it opened. Over the last year the stores in stock conditions have deteriorated significantly but since the most recent remodel/upgrade the condition...
Read full review of Dollar GeneralManagers not wearing masks and not enforcing customers to wear masks
It's ridiculous for one to post signs all over your stores about face covering but what's even more ignorant is for your own managers not to wear them or enforce customers to wear them so either take down the damn signs and forget about it or make your employees and customers wear a mask I will not be shopping at my local dollar general because of this fact...
Read full review of Dollar General and 1 commentEmployees without masks and rude about it
I went to my local DG Store on McCormick Rd in Amarillo, TX. The employees there were not wearing masks and when I asked them why.. they were rude. They were telling me that masks didn't work and said that the CDC rules made them post the signs and that they didn't impose it on anyone to wear a mask. I asked if as employees they were required to wear them. They said they didn't have to. I am going to go to another Dollar chain if this is your policy. I can't believe the rudeness and inconsideration of these employees.
Pedialyte from dollar generalhas lots of mold! I’m sick
Re Rena Grigsby Sep 16, 2020 Verified customer I purchased a couple of bottles of this pedialyte at my local Dollar General, I have been sick as a dog after taking it for over a week and 1/2 with my water. Today I noticed it's full of mold!! I'm sick at my stomach and Diarrhea is unreal headache going on for days!!! I made an appointment with...
covid-19
I am a frequent shopper (at least 3 times per week) at your store #17423. Every time I go in the employees aren't wearing any masks, and customers are all over the store without masks. I just left there, (about 3:00pm on mon sept 14) and saw 2 employees at counter talking with some customers, no masks. There are signs on doors and registers stating masks must be worn, and I know Biloxi has a regulation concerning this. Are you going to enforce this or not? If not I will be shopping at a different chain.
Store disorganization
I have been to many many dollar stores and in a lot of different areas due to my both my boys being in sports. I have never been in one that was so disorganized. There is usually nothing on shelves. All the stock Is on rolling carts in almost every aisle. You can barely get down any aisle. During holiday season I tried to give the store benefit of the...
Read full review of Dollar GeneralCan’t run a store with just 2 employees!
This is the issue the company will hire 15 to 20 people, but only allows the management to have 2 people working a shift! There needs to be at least 3 to 4 people working besides the manager! (some managers don't do anything but sit on their butts in the office all day while the employees bust their butts to get stuff stocked) there is no way to get...
Read full review of Dollar GeneralCashiers
I was in the Dollar General in Amsterdam NY on East Main street, I wanted to purchase Lysol wipes that were on the shelf. Two men came in and bought all of the wipes leaving none for no-one else to purchase. In this time of COVID there used to be only 2 per customers now you have people buying all of them. This is no way to run a business, this is very...
Read full review of Dollar GeneralFlying insect spray
I use the same dollar store in stony point NC. Lately I have noticed that the shelves are not being restocked in a timely manner anymore. I have went to that store almost every single day for the last few weeks trying to get flying insect spray but it has not been there yet. and the aisles are full of product. Its not just at that location either. I have...
Read full review of Dollar General and 1 commentCustomer service
Recently in the last months a dollar general opened. I've been in maybe 10-15 different times as it's a convient stop for me. However, upon each visit the customer service I not only witness, but receive as well is awful. The employees are very hateful speaking to customers. I understand people have bad days, but it's different when it's the same upon every visit to the point where I would rather take my business elsewhere even if it means paying more for the product I purchase. Today took the cake though. Not only was the cashier rude at the register and was rushing me out the door before I even completed my purchase, but it was a bit biased that this woman was so friendly with the black lady in front of me and then very rude to me and my child. Highly inappropriate behavior to display in front of children.
Heartland dog foods
I HAD a litter of 7 puppies Great Dane and I lost 4 of my fur babies to this food. And 1 vet bill of $768 to save one.! Not to mention the hours I spent nursing these dogs with a syringe of chicken broth. This was my Danes last litter of puppies and just to think I lost half the litter was devastating to our family we are Huge dog people and this is very disheartening to us
Rude and racist employee
I have been going to this store since it opened. Store is very clean. The staff has always been nice and polite. Until today. There was a young lady (new) asked if I was going to use my ebt card. Ebt card? What made her think I had a ebt card? I replied to her "no, I don't have an ebt card. Why would you assume that? She didn't have an answer and her I...
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
Dollar General Customer Reviews Overview
1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone numberHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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