Dollar General
reviews and complaints

My name is Steven Johnson. I purchased a 3.00 dollar dog shampoo about 3 weeks ago at DG in Belmont Ms. I live in the country
And was on my way home passing thru
Burnsville Ms. Stopped by DG there . The shampoo did not work so I returned the unused portion and receipt and ask for a refund. The clerk refused a refund and said I would have to carry it back to Belmont Ms DG. I said that is not DG policy. She said I will call my manager and very quickly the police arrived I was shocked I said you called the POLICE? I Was humiliated to be retained and interrogated for over 1 hour for trying to return a 3.00 dollar bottle of dog shampoo.

So I tried to buy the 12 ounce bag of McDonald's coffee that was on sale for $5.95 only to find out they were all out. I approached the "store manager" and asked about it and she preceded to argue with me and tell me that it was only for the K-cups. There were no tags under the planogram price for the on sale 12 ounce bag but the K-Cups had a sale price. So I was able to grab a DG flier and sure enough showed the store manager that in the print it was 12 ounce bag and they showed a pic of the bag in the ad. I did not get an apology or anything. I then preceded to ask about a rain check or a back-up item (replacement) and she said we don't do that, never have. I informed her that I have been working in customer service and retail for years, even working for CVS and for Dollar General to NOT go above and beyond for the customer is very disturbing. Usually if something is out of stock on a sale item, you can substitute or offer rain check. This store manager wasn't having it. I will not be back at the Prospect Rd in Peoria, IL location. I will be forwarding my complaint to either the district manager and/or Corp office.

On November 4, 2017 I entered the Pea Ridge Road, Eatonton, Georgia location # 17670 for some shopping. I've never had any issues of any kind at this store and it's wonderful that it was built here in the middle of farm land.
I gathered about 20 items and headed for check out. There was one woman at the cash register, Bernadette.
A woman and her two adult children was trying to check out. The purchase amount was approximately 4.50. Her card would not go through after several attempts. I stepped up and asked the cashier to clear it out and I'll put my card in for her. She did so and it didn't go through. I asked her to reset it again, all along conversing with the customer about whether or not she used her pin or credit. At the third attempt the transaction went through. I asked her adult daughter to step to the other side of me so I could unload my buggy while we were waiting for the transaction to complete.
By this time several people were in line, approximately 5 or 6 more. Everyone was pleasantly waiting watching us because it's not every day you see someone step up and buy someone's items for them when they are a stranger.
When I asked the young lady to step over so I could unload my buggy the cashier loudly stated I couldn't push her out of the way. I was startled and asked her what she was talking about?
'You can't jump in front of her!" she stated very loudly.
Everyone stopped and started staring at us. I asked the cashier if she understood what was taking place that I was helping the other customer by paying for her transaction. She did not respond back.
I told her she could just take a breath that no one was upset about the machine not working. She still didn't respond. She aggressively started scanning the items and throwing them in the bags. I asked her if she was ok and she still didn't answer.
I honestly do not remember what I asked her next maybe something like 'why are you not talking to me?' but I know she barked back something at me that caused me to respond with 'you don't have to talk to me like I'm an animal. I was being nice.' She yelled 'well you're acting like an animal!'
I was shocked and the entire line of people stood in shock with their mouths open.
I told her to stop. That I was done and she could put my items back. She continued to yell at me and I walked toward the door still listening to her. I turned and asked her what her name was? She grabbed her name tag and shoved it toward me yelling 'Bernadette, Bernadette!'
At this point I became very angry and for the first time in my life cussed at someone in a store. I told her she was being a [censor] and there was no reason for it. I have no idea what she was yelling back at me because I left the store. The mother and her adult kids were waiting for me outside stunned at what had just happened. This was completely unnecessary. She should have been grateful that I paid for her customer and stopped the embarrassment so she could wait on the rest of her customers.
The other staff members at this store are awesome and very friendly. This member however appears to be a ticking time bomb.

I visited store 19099. I purchased several items and three packages of sponges at 3.50 each. I did not receive them in my shopping bags. I cannot call the store because the number listed on receipt is [protected].

I am entitled tobe reimbursed for my merchandise. I am sending a picture of the receipt. I would appreciate hearing back from corporate offices. Thank you.

I shop in your store several times a week. Today (Thursday 11/10/17) I was in store #15011 in Macclenny Florida on SR 121. I was buying Gain washing soap that was on sale. I had coupons for the items I was getting. Jennifer who was the cashier (very rude and nasty) told me I can only use 1 coupon per visit. It didn't say on the coupon 1 per person or per visit. I was also going to use the digital phone coupons. Jennifer totaled my items and then told me she couldn't use the digital coupons because she had already totaled the purchase. If I wanted to do so she would have to redo everything. I was already in the line for 20 minutes at this time just with her complaining about the coupons I had. These are manufacture coupons the store will get there money back for them. If this is the way they are going to do customer I will not shop in Dollar General again. And will make sure I tell everyone I know how they treat their customers. There is no reason for them to be so nasty and yell at me over a $2.00 coupons. I was also at store #01421 in Macclenny Florida on 6th Street and had no problems at all. If one store can and will take the coupons why don"t all of them? The only reason I went to the other store was because the 6th store didn't have everything I needed. But if this is the way your employees are going to be I will never shop at this store again.

I work for this company for almost 3 month when I first started I put my two weeks notice in at my other job then started receiving less and less hours because of store budget on hours for employees I went out to another store that had open hours I was only supposed to work there for a day the the district manager came in and asked me to stay there for the remainder of the week cause corporate was coming in and there would be inventory at the store on old national was needed back at my store 08143 because they had almost 50 rolltainers still in the stock room so I reported back to my store after being back at 08143 for almost 2 more weeks district manager (Gabriel) called me on my off day n asked me to go to Lakewood Ave. location to help put shelving lables and pegs up in new store after I spoke with him about what time should I come tomorrow he said he needed help at Washington Rd for a full week then when Lakewood open I would be at that store permanently while still at Washington Rd the store got robbed I told the manager I didn't want to work at that store because of being robbed prior to the incident (also I had a prior incident with manger were I called off and her daughter had to walk home from school so she was already mad at me for that) I took the remainder of the week off and told her I would come back to work that Saturday she told me she didn't have hours so I was off for a week I contacted her (keshawnaka) and was still off another week another she called me Monday and said I needed to work Tuesday then go to take a escreen but after I work and help her get her truck out went to take the exam still confused about why I am being required to take a escreen for a company that is "pre employment/post accident exam" I called corporate to figure out why upon doing so I was asked for personal information so I went into the rest room to give the information when I exited the rest room the doctor said the exam had been cancelled and I would have to contact employers to receive another one wasn't contacted for almost a week another store needed help on metropolitan I worked there for almost a week when the district manager came in and terminated me I asked him why and he said he didn't want to talk I clocked out asked him for he number he stated"you been calling them all this time you know the number"I said I don't have it saved in my phone he gave me the wrong number so I asked the store manager when I was outside talking to ERC the manager came out and said he told that the district manager Gabriel if I get everything straight he would take me at his store and he thought I was a good worker Gabriel went on to ask him was he sure he wanted me to work for him cause I had problems at 2other stores and that's why he got rid of me after talking to a few of my coworkers I found out that the store manager on Washington Rd was the one whom told the district manager to give me a exam he asked her why she said she thought I was on drugs another employee asked why do she have a bad attitude do she be drunk do she be smelling like drugs and she said no so why are you making her do the exam and she stated that I don't want to work there anymore anyway so why waste time

[protected]
Manager name is Bill

I was in the Dollar General in Oxford Ms on University Ave. In the store in 2-3 different locations they had a sign 4 for $10 on the 6 pack bottles of Dr Pepper etc. Above the sign they did not have the bottles, they had the cans in all 3 locations. I got the manager and showed him that I understood the sign but they had 12 packs advertising instead of the bottles so therefore I should be able to get the cans. It is not my fault that the wrong product was stocked. He began snatching the tags and started yelling I'm going to give this to you but not again and for me to get out. He told me its people like me that want something for free. I had money and have money. This was a racist comment and very unprofessional. I am going to continue to post this everywhere until something is done about that manager.

this woman has been evicted from two apartments and i beleive she and her son are stealing from your store .This needs to be looked into . This is not hearsay .check it out for yourself.She is currently being evicted and lives with her son.they are slobs and dont own anything her son is always in trouble with the law and is a thief. There gas n lights have been shut off 3 times in the last 2 months. Her son just started working at the store and there will be stealing happening . Im telling you this because it is a fact .hope you catch them.

While shopping at dollar general in Waverly on Sunday DJ had a package of 24 colored pencils in his hand that came open and spilled on the floor in a isle DJ who is having some issues with his hands set the box on the shelf to come get me for help in the meantime 2 female employees had seen the incident and the manager JOHN who was in the next isle came and started to pick them up and asked the female employee what happened and she said some adult dropped them and left you want me to go hunt his [censor] down and the manager says no I don't want any more confrontations today and laughed she then said well as and adult he sure was [censor]ed for leaving them and even if he was a child as my child I would whoop his [censor] and make him pick them up. Well I came around the corner of that isle and gave them an ear full. We called the regular female manager and got this well its not as bad as you are saying my employees all ready told me all about it. REALLY what the heck so employees can call someone [censor]ed and want to hunt their [censor] down and its ok? I am beyond pissed that employees can treat a customer who they have no ideal is handicapped or not and DJ is Mentally [censor]ed and has weak muscles its ok?

Your store at the intersection of hwy 167 and 125 in coffee county al. Has a very dangerous driveway it cant be seen at night, hwy 167 is a very busy highway and someone is going to be hurt or killed looking for it. When a couple gallons of reflective paint to paint some strips around the outside edge could prevent this, this is not a complaint about the management or the employees the are all very helpful and friendly people, but about something that should have been taken care of from the beginning,

She is rarely at her store i am a recent employee as in hours of this complaint will be the second time she's terminated me first reason i was sick text her and told her i was going to the doctor and id bring excuse she was just out herself sick with flu. So know moving forward she text me back NOT call me and tells me im terminated twice through text very rude doesn't have a good attitude she has fired 5 pepole in four months plus me know. So this time was my back went out i was t even scheduled to work and was asked to do something not getting paid for and i couldnt cause my back know this is very un professional i want a knew store manager and allof my unpaid time she has had me work off of clock the last time i was there this past month besides her wanting me up there last night ive been paid for but i worked alot of unpaid time before but i want my money and ill go as far as i have to the right way legal to get it like filling a suit please contact me thanks CRYSTAL HICKS

cashiers has a bad attitude, if they don't want to work they need to be at home. This location never has the items that are on sale in stock, also the store has junk all over the place. Too many young peoples that don't want to work are working their, you need to hire peoples that want to work and want a job. This store is always nasty and stuff is over the place, the cashiers get mad if you are using coupons, you can to any other Dollar General and they don't treat their customers they way the are treated the customers in the Hayneville, Al store. If we don't get friendly customer service in this store we are not going to shop their anymore.

I was in your store in indianapolis indiana.. About 2:15 p. M. I came in to get tissue paper and baby wipes and a soda.. They didn't have baby wipes.. So I left out and the manager came out and ask me if I was stealing.. I am so upset.. I always go into dollar general stores and never been treated like that before.. If they had what I was looking for I could of brought my items.. On commercial dr in indianapolis indiana.. You need to get some help in that store and new manager.. If I got to go into your store and get harass. Maybe you need to training your employees better customer service. No customers should never get treated like that..

The employee was there for a long at West Pittsburg PA and I am complaining on his behalf. He has been trying to fight the issue but its a losing battle and the manager and is just a fat hog who wants girls there that he cant get with which is why there is reason to believe he fired the employee. I don't understand how this goes unsaid he does in that store and has the dumbest people i have ever seen in retail and he fires the only good one and take another good one off the schedule for no reason what kind of manager is this dollar general get it together will not be back til the pig is gone.

Whenever there is a sale on sodas, I try to get there earlier enough to get them. This particular store (3148) never has what the paper is selling. The cashier tells me that the truck would be in that afternoon. I think this is unacceptable because if your store has a sale and you open at 8 am, why would you not have ample supply for what is advertised in the paper?

I am a cash customer. I do not often carry my debit card. There have be several occasions like this morning when I stop at DG in Tullahoma Tennesse to buy some snacks and lunch for my work day only to get to the cash register to have the clerk tell me that they can not make change for a $100 bill. This is RIDICULOUS! This is a store that operates with money. There is NO reason why a customer should not be able to make a purchase because there is not enough cash on hand to facilitate the transaction. I work with the public at a small distillery visitor center and even I have enough cash on hand to make change from a $100 bill at any point during store hours. I use DG for it's convenience. I am a regular customer. I am very unhappy with the level of customer service I get from your stores.

There was a DG advertised coupon on the Gain Flings for 2.50. I look online but the DG coupon was not online. I asked the manager why the coupons wasn't working. She didn't bother to look or try to help. She told me that I needed to call marketing department cause that was not her problem. I told her I would call corporate and report her...she didn't care. I would like my coupon on my gain fireworks

One of your stores located at 1555 S. Boeke Road Evansville, IN has a very rude employee. I was in the store today to purchase a few items. There was a cashier, young African -American lady was assisting me. A white lady, not even a manager, just an employee comes over to the young cashier, snatches the electronic device that registers the goods being purchased and proceeds to over ring the items I am purchasing. I mentioned that I think you may have registered too many items. She says no, I count in my head. I pay for the items, and received the receipt from the young cashier, who was very polite, but clearly was embarrassed by the way she was treated. I examined my receipt and I was in fact over charged. The meddling white lady rolled her eyes and said oh, ok. Hold on and walked away leaving me and the cashier looking at one another. The white lady comes back and says I can take you at the other register. I was refunded my funds for the over charged. I explained to her that the young lady was accurately registering my items, until you interfered, belittled her and took over. The white lady said the cashier rang too many, I only ranged up a few. She proceed to curse at me, so I cursed her back. That is not correct, she took over the process and didn't give the cashier the opportunity to finish. Not only did she rudely interrupt the check out process, in which the cashier didn't need any assistance, but she treated her very badly. I have seen this particular lady do this same very thing to other employees. This particular has a lot of employee turn over and I see why. I would like to file a formal complaint against the meddling white lady. I don't know her name, so I could only describe her by her gender and race. My apologies. I spend my money at a lot of different establishments. I don't have to be treated this way. If you need anyth8ng else, please feel free to contact me at...[protected]@sbcglobal.net.

I was in the Ash Flat, Arkansas Dollar General on November 1, 2017. I understand that a delivery truck may have made a shipment that morning but that is no excuse for a store to be so cluttered and crowded with merchandise that customers cannot get around in the store. If you happen to use a shopping cart you might as well be prepared to leave it sitting at the end of an aisle if you need something on said aisle because there is no possible way you can get a shopping cart through. It is not like this just on shipment days. It is like this all the time. The aisles are so crowded with displays that if you brush by them they will fall over. But there is no other way around them. This is awful and dangerous. Someone is going to get seriously hurt someday. The cash register area is so stacked with items on display that a person only has a very small area to put their items on the counter. There is no reason for a store to be in this kind of condition. This looks bad on the store. I have heard so many complaints that all Dollar General stores are this way. I have been in several, as I do enjoy shopping at Dollar General and I have been in a few that I did enjoy shopping at. Plenty of room and no clutter, very neat, organized and clean. Not so at the Ash Flat, Arkansas store. I frequent this store often and it gets worse every time I shop there. The store manager seems to think that the Dollar General Corporation thinks that "her" store is wonderful. She is not a neat, clean, person. I don't mean to put anyone down in any way but she just always looks unkempt. They cannot keep employees there and every time I go shopping they are training a new employee because someone has quit. Maybe they are quitting because the manager and assistant manager are both rude and hard to work for. Maybe they don't like the fact that they have to work in such a cluttered and unorganized establishment. Until this issue is taken care of I will not be returning to any Dollar General store. This is a fairly small town and we also have a Wal-Mart and a new Dollar Tree recently opened so there are other options. I truly hope this issue can be resolved soon.

I went to Dollar General located at 2137 Seneca st Buffalo Ny 14210. I am there severall times a week as it is right next to my house. I have got to know most of the workers there some are very pleasant. The others, not so much. There a few in particular, who give me and my children attitude and snobby looks everytime I am in there. The store is ALWAYS a mess, never stocked when the truck comes in, they are always out of items, because they are never working when I go in there, but rather outside smoking every 20 minutes in groups while one cashier named Sandy is always on register by herself. No one ever helps her cash customers out. They are too busy gossiping about eachother. Sam, one of the managers or key holders (not sure which title she has) never is helpful. I had to move a huge box out of my baby nieces way while Sam was standing right there, looks at me and walks away. Didnt ask me if I needed assistance, or helped me. Everytime I go in there, at least 5 aisles are filled so much with boxes unstocked items, garbage all over the place that I can never even push a cart through it. When I was in there tonight, Sam had nerve to say, "I dont know where these kids mothers were at that are making a mess in my store, I would of kicked my kids [censor]". She said it loud enough for me to hear it on purpose, and my kids didnt touch anything in that store as there were with me the whole time. and are well behaved children. That store is a mess everyday and she had no right to blame the mess in her store on customers kids. I felt horrible when I left that store because of the way I was treated with my children. This has been an ongoing problem and it needs to be fixed. Thank you. very much. Christina