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Dollar General
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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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S
11:06 pm EST

Dollar General the store is closing earlier than supposed to.

I am sending in a complaint for the dollar general store in ecru, ms #09242. I am a frequent customer so they get a lot of my business and money. I needed to go grab a few quick items while I was in the area tonight an since it was raining just a quick in an out an didn't have hardly any gas to go further then what I needed to. So I get to the store at 9:45 to see that the doors were locked after getting soaked. And the sign on the door states closing time is 10PM. I am highly upset I had to waste my gas I didn't have, my time an getting soaked to find out the store was closed early and not be able to get the items I needed from this store while I was in the area so I had to go somewhere else and get my items.

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10:14 pm EST

Dollar General store closed at 9:45pm when on the door it says 10 pm

Yes I'm making a complaint about the Ecru Mississippi dollar general store they have been closing at 9:45pm instead of the correct store hours at 10:00 pm there has been a lot of customers not happy about that especially me it's always when a rude assistant manager is there named Jessica McDowall us customers would love to shop there if she wasn't locking the doors at 9:45 pm instead of the regular hours say on the door 10pm some of us customers are there to get things for our babies and food to feed us.

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6:10 pm EST

Dollar General rude managers/employees

There have been numerous verbal complaints made to this store about their manager & employees unprofessional conduct to their customers. When customers ask about sales not being applied or a customer constructively criticizing their unorganized store, the management or employees will openly argue with the customers and physically chase the customers out, call the police on them OR not ring up their items. This has to stop. Last month it happen to me and the same young lady was working again yesterday and we all witnessed her refusing to ring up an elderly lady's purchase. The employee's reason for not ringing up the elderly lady was because she was "rude" because the elderly complained openly about the store's lack of registers. This was no reason to refuse services. These employees need to be held accountable for their unprofessionalism ASAP. This problem has been reported to Ben Martin on numerous occasions.

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12:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General clover valley

Today was the second time I have purchased the Clover Valley Root Beer Soda in the 2.5 liter plastic bottle and had it taste and smell SPOILED. It has a mildew smell and taste to it. I have never heard of soda spoiling, but it definitely does not taste like Root Beer soda. I usually love the Clover Valley Root Beer, but twice now it has left me with an awful taste in my mouth.

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4:28 pm EST

Dollar General bad behavior

I used to shop at the Sunsites AZ Dollar General. Seems like when I go in, the Assistant Manager is there and is quite unprofessional. She is rude and will not help you in any way. When she is at the register she is usually talking to someone on her cell phone and not paying attention to the customer. This is very poor customer service. Also, she is often sitting on the floor apparently shelving items and her rear end is hanging out. It's quite disgusting to see the butt crack and huge tattoo. I will no longer patronize this establishment as long as she is there. I will take my business to the Family Dollar down the road.

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12:03 am EST

Dollar General male employee/manager

My daughter was employed at Dollar General for 2 months and was treated very poorly by one of the male employees there. He made her working there very uncomfortable in that he was very rude and unprofessional. Due to this treatment, she was uncomfortable working with him and came home very upset on two separate occasions due to his treatment towards her. The unfair treatment by him resulted in her resigning from her position.

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Rational Human
, US
Feb 04, 2018 9:09 am EST

Your daughter should be fighting her own battles, not getting daddy to spread rumours on a discussion board.

R
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Rational Human
, US
Feb 04, 2018 11:08 pm EST
Replying to comment of

yup! Thats why Im here.

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J
12:58 am EST

Dollar General 4 night employees

My cousin was assaulted by a cashier named nessa outside the store while my 2 daughter watched nd your other 3 employes watched nd then threaten my 12 yr old daughter. Since when does ur whole night shift employees assault your customers on the clock wearing uniform representing ur store i need someone to call me back regarding this incident if not i will call my lawyer and they will get in contact with whoever is in charge of taking care of tht store. My daughter is scared to shop at dollar General my I have everything on recording.

My name is jessica villa u can call me back at [protected]

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Jessica RangeI
, US
Feb 03, 2018 2:09 am EST

my lawyer said to delete the paret about my daughter shoplifting how do i do this.

J
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Jessica RangeI
, US
Feb 03, 2018 2:09 am EST

oh and i did punish my daughter for shoplifting, but that dont mean you have to threaten her and hold her against our wills. we were waiting for police when they charged her and they did not come we said we would be leaving and they assaulted my cousin for trying to take my daughter out of the store, then they threatened to have my daughter arrested if we leave, the whole night crew was gainst me.

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4:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General bernard

I was at dollar general on Castle Hayne Rd earlier today to make a quick run before work when I heard Bernard telling another customer he fired Arthur "for closing the store by himself". I shop at that particular dollar general often so I knew who he was and who Arthur was. I found that very disgusting, unprofessional, and degrading for Bernard to speak about another employee like that to a customer. I assume he knew the customer because after Bernard said it he laughed then looked around saw me and they both walked off. I honestly don't understand because not only once but at least twice, I came into that store late and Arthur was there alone. I remember one particular time Arthur was there alone and looked exhausted, I asked "why are you alone? You look tired." he said "its okay, I'll be fine". Not one time did he say anything negative. I just found it unethical for Bernard to speak about some one he fired and act like he was proud of it, especially when I've seen Arthur alone a few times.

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J
9:28 am EST

Dollar General store items that are on sale

L'Oreal hair products are supposed to be two dollars off thru 01/08. I went in to purchase these items and all of they had no hairspray on the shelves, just one of the styling products, and two of the shampoos that were on sale. I went to another Dollar General and guess what? I'm not kidding, they had the same amount of product out as the first DG I went to, the exact same ones. I know they are waiting to put those out until they go off sale, and L'Oreal has new packaging on these shampoos and conditioners, I know they are waiting to put those out until the day that the sale goes off. This is total fraud.

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9:32 pm EST

Dollar General davinci

Store number #14147. I have been coming in this store almost every single day scence it has opened I have never stole anything. Every single time I come in I am followed around by the same lady and am accused and embarrassed in front of a bunch of people for stealing I have even opened my purse to show her that there isn't anything inside I spend money in there every single day almost I feel discriminated against because maybe I don't dress nice or something so I'm followed around and this lady is very rude her name is davinci

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8:18 pm EST
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Dollar General dollar general doesn't accept money from the chamber of commerce

It has been brought to my attention that all these little Dollar General stores recently opened in small towns are not accepting what we call County Chamber Bucks. If you don't know what Chamber Bucks are, they are basically checks issued by the city or county's Chamber of Commerce to be spent in businesses in that specific County or city. Keeping your dollars local and supporting the local economy and citizens. These Chamber Bucks are often purchased and given as gifts, bonuses or prizes. They are just like a paper check and are encoded the same and paid through a bank account of the Chamber of Commerce, just like a personal check. These small communities, ours specifically I know worked very hard for Dollar General to be able to come to our community. I'm told by previous employees that "Corporate" has told employees they are not to accept Chamber Bucks or they will be terminated. I'm also told that our community's Chamber president has been round and round trying to explain this simple concept of Chamber Bucks and the fact that they are essentially a paper check just like any other paper check. The fact that the community is not able to use these in a store in our community that worked so hard for the store to be in is nothing less than a slap in the face of this and other communities. This is the first forum I've come across, but this will not be my last communication about this issue with this policy. I will continuously be emailing DG Corporation until I have a satisfactory response, as well as blasting on social media and will also be contacting the local investigative news station. This is unacceptable and if need be a community black out/boycott of Dollar General can be organized. We are a small tight-knit community who can fight by spending our dollars elsewhere in OUR community.

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JessJessJess
, US
Feb 02, 2018 9:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

But Dollar General isn’t local; it’s a national chain. Your “bucks” wouldn’t be kept in the community. The point is support local businesses and economy, correct?

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D
7:19 pm EST

Dollar General the checkout guy

The cashier was being really extra with every customer I guess he was new but it was at a level that it was irritating the customers bc it was taking double the time with him being unnecessary. The few customers in front of me had started the interaction normal but by the end had become visibly frustrated. When It was my turn I was sure to be very patient after holding my heavy basket and items for 10 mins ( I'm 4 months pregnant) when I went to swipe my card, the chip reader does not always work. I was trying to explain to the cashier about how I visit this store on a weekly basis and I know you have to put in specificlly 3 times before it will ask you to swipebit but instead he SCREAMED over me instructions and how he needed to reset his screen. Not only did it delay things further but it was inappropriate how he decided to scream at a customer. There was already 7 other people angry waiting in line and when it finally went through I took my stuff and left while he was trying to explain his survey to me. He seemed angry when I brushed him off. It's not so nice when it happens to you

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2:44 pm EST

Dollar General rickman, tn dollar general store

The Dollar Store in Rickman, TN is a disaster. The store is always a MESS and has stock carts full of stock sitting around in the way. Nothing is organized and it looks so junkie in there all the time. The employees are usually nice but they stand outside and smoke in front of the entrance and you have to walk through cigarette smoke to get in. Employee appearance could use some work too and they do not need to be talking and telling their personal business to the customers or with other employees while customers are present either. The store needs a good manager to get it cleaned, organized and looking better. The store is a huge plus for the Rickman area and it is always busy. Please clean it up!

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11:50 pm EST
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Dollar General unethical behavior

At the GG store in the small town of Lewisburg Ohio a manger threatened to call police on my 43 year old mentally challenged brother for eating a piece of candy in the store before my 83 yr old father had a chance to pay for it. My brother has done this in that DG store and the one in nearby Brookville Ohio for years, even though we try to get him to stop. We always pay for it, and the rest of the employees and managers have always been very understanding and friendly, but this fellow was apparently rude, and we fear what a police call could escalate to. I think someone higher up in the DG chain of command should have a talk with this manager, and I myself am thinking I may need to myself. I wasn't there, and I don't even know the guy's name, but he's causing grief over a 50 cent piece of candy that gets paid for anyway.

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7:01 pm EST

Dollar General employee

There is an employee of the dollar store located in Pierre part, La. Her name is Marcy. Just recently my fiancée was rushed to hospital by air med because of liver failure and this employee, Marcy is a relative of his. She has been telling other customers and co workers that I tried to kill him. Several other dollar store employees as well as customers have came by my job or either called me on the phone to tell me these horrible things that Marcy has been saying. I am a very loyal customer at the dollar general store here in my hometown and I am hoping that this matter will be addressed. This is slander and I do plan to follow up with the sheriffs office as soon as tomorrow. I hope that you can assist me in resolving this matter as it is not the business of an employee to go around making false accusations on a customer, especially when she doesn't personally know me. She has also told her co workers not to accept checks from myself or my daughter yet we are all on the same account as my fiancée. Thank you for your time,
Amy Duplessis [protected])

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7:52 pm EST

Dollar General tastykake

As I was shopping in one of your many stores I was browsing your sweets area while trying to be somewhat healthy but also trying to curve a sugar craving, I noticed that only one brand out of all of Dollar Generals selection does not have the calorie count on the front of the package ( the small box in the bottom corner of the package). This brand would be TastyKake. Why is this?

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2:37 pm EST

Dollar General check out

1/28/18 2:15, I walk into a normal, busy, saturday store on 4501 E ranceir Ave.

I got my things and expect to wait for a while. However I see another line with one person in it.

me and a couple other people walk over and stand in line.

we are all told by the manager of the store that she isn't going to "help a line of people" and " go back and stand with the "them""

with over 13 people standing in line, she has the gall to make the only person other person working today work them all as she talks on her phone and helps 1 person at a time.

this is not the way a human acts, this is not how a store is run, this is not the business me or the 13 other people will be going back to.

I can't believe any body would be so rude and ignorant.

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6:58 am EST

Dollar General manager rude and had unethical behavior

Incident: Jan 27, 2018
Dollar General Store #14645
Valdosta, Ga 31601

I got off from work and stopped at this store to pick up some household items before going home. I finally got the cashier's attention to come check me out, after she did I put my phone number in as a digital coupon customer for my deduction off items I got. I immediately explained that the amount had not been taken off properly but she argued with me. The manger came up and I told her what happened she looked on the computer screen and agreed that she saw the coupons listed and said, "but for some reason it didn't deduct it off". I began telling her that this is the second time in the last 2 weeks that they had done the same identical thing... at this time the manger began getting a little louder saying, "your not getting the money because I can't override it, so keep it moving". I shop in this neighborhood store 3-4 times a week but not any more I will take my business elsewhere. I feel this way... why do the digital coupons when they refused to honor their advertisement... just false!

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11:31 am EST

Dollar General store manager

I was shopping at the DG on Broad St in Waverly, Ny. I needed a big bottle of ibuprofen and there weren't any on the shelf. There were bins there that they were stocking the shelf with and I asked if she could get me a big bottle out of the bin and she told me "No, I would have to come back later." I then went to the other employee and asked to speak to a manager and was told she was the manager. There was no reason she couldn't get me a bottle of ibuprofen! This happened at 12:15pm on 1/27/18.

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1:51 pm EST

Dollar General cashier

This store at 930 putman ave has outdated food and drinks I visited there on vacation to be treated like an animal in Zanesville, Ohio 43701 cashier stunk I was told by another employee yes she stinks bad very dirty and the langage let alone I was in line watching people walk out without paying her reply there lost not mine then I learn one is her husband walking out with ice beer and his friends. Really nice lost a lot of money but her attitude was terrible so when it came my turn to ring out I decided no I'll got to Walmart I'm sorry but this is terrible I'm was there from pa for a funeral worst thing I ever saw by the way the cashier name was Kim last name unknown hope you watch out for thieves and get better help

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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