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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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C
1:53 pm EDT

Dollar General didn't receive 2. oo coupon

I had a large order and at the end of the order I asked if all my coupons came off especially because my mom had a problem with one before and I was told yes . I got home half hour away and realized the 2.00 didn't come off the 52 oz Palmolive dish soap. I was going to go back today and return it so I could use the coupon. But I guess yesterday was the last day. I should've gotten the 2.00 off is there any way I can have a coupon? I am at your store at least once a week doing my shopping. Thank you.

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Jack 2015
, US
Jun 17, 2018 2:16 pm EDT

apparently you weren’t too upset with the price when you paid for it

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1:26 pm EDT
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Dollar General customer service

Hello, my name is Cherish Comstock and I have been going to the dollar general in my town almost every day for a year now and the customer service we received today was out of control, I myself was a manager for family dollar for 4 years so I do know about rules and safety procedures and today I felt humiliated, I went in with my son and my 6 year old granddaughter to get almost 200 dollars worth of stuff and lets just say I did not spend that much because my son had baggy basketball shorts on and was approached by an older worker there wanting tom search his pockets, now we all know an employee is not allowed to search pockets for they are not law enforcement and all he had in his pockets was a wallet his phone and money, I have never felt so humiliated before and I made it a point to make sure they knew how judgmental and un professional they acted! My son had over 200 dollars in his pocket and we are far from thieves! I make more than enough money to buy anything in that store, I am so upset by this store and the management I don't know if I will step foot in that store again, it is so hot so he is not allowed to wear basket ball shorts? Just so upset by this and just don't know about dollar general anymore!

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6:09 am EDT

Dollar General reprinting a receipt do to not receiving the receipt for purchase

When June 10th 2018 I went into the Dollar General in Beverly Hills Florida purchased a $2.98 bag of Reese's Peanut Butter Cup and attempted to try to get cash back on my Visa card at the register the cash back so I re swiped my card and just paid for the Reese's the cashier never gave me a receipt and on my bank statement it says that the cash back was approved and taken out of my account but was never handed to me at the register at Dollar General and I've asked all employees if I may have a duplicate receipt even though I have the Visa card I used and the bag of Reese's that I purchased but do not have receipt if they were able to somehow look it up in the system or reprint it and they tell me no really need some information on how to retrieve my money that was taken out of my account but not handed to me in cash

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9:31 pm EDT

Dollar General store hours

The store in Penns Grove New Jersey has been absolutely TERRIBLE lately! The store is disgustingly dirty, disorganized and unreliable! They are "supposed" to be open 8am-10pm everyday. I've gone 4 times in the last week at different times during the day during business hours and they are CLOSED! I walked up to the door last night at approximately 7:15pm and the doors don't open. I look inside and the cashier is making hand gestures to me that they are closed while she is checking out a customer! Some days they don't even open! I was in there a few weeks ago and asked the employee if something was on sale because the tags were not up. Her response was "we don't hang sale tags on time. We hang them if we want to and if you need to know if somethings on sale go get an ad." Seriously! Worst store in the area by far!

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9:03 pm EDT

Dollar General customer service

Cashier at the store down the road for me, I believe his name is Rex, is always beyond condescending and rude every time I'm in the store. Today, I asked if they had extension cords, I was in a hurry and didn't have time to look myself, he just said "uh", laughed, and walked away. I was surprised he was even in the store when I got there, 99% of the time he's standing outside, walking around and smoking a cigarette. This is probably the last time I'll go into this store, as when I was in the line to be rung up, he was pointing at and making fun of a pregnant woman who had dropped her car keys and was struggling to pick them back up. The way he treats customers is disgusting, but with the way the rest of the staff is I'm not really surprised. The manager, Dakota, is every bit as bad and hateful towards customers or anyone who dares to ask a question. There are even rumors, in our little town of Royal, that she threw a cell phone at a customer. I can't believe a company has such low standards. - 5/10.

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Big sis
, US
Jun 24, 2018 9:29 am EDT
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Dollar General will hire anybody that breaths and move them to high management. I was store manager for almost 2 yrs . Was transfered and lost my job within 6 months. The DM is a rude, arrogant, and hateful person. I was called all sorts of names (ex. Stupid, retarted, lazy) and humilated in front of customers and staff. I can take criticism any way you hand it out. But when i was physically hit, that was the last draw. I called HR and anybody else I thought that would help. NO LUCK! Because there were not any cameras on that particular isle, I had no proof. The other cameras clearly show her in my face and pointing her finger but nothing ever happened. So you see they don't care how management treats the "common" employee. There are good DG employees just very few far and in between.

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C
6:52 pm EDT

Dollar General it's not the product: cashier on duty 6/16/2018

A lady went to cashier line with 3 carts, no large items and started checking out midway through the 1st cart about 6 other customers got line with 1 to 5 small items. Cashier never called for help on checkout, so had wait and wait until the last item was scanned and Lady total was over $260.00. The cashier received two personal calls on her cell phone and yes she answered both times. She lost 2 customers that was in line that got tied of waiting just put their items down and walked out.

Some us question her why not call for help she laugh at first and then got offensive when I said that was unacceptable. She said I' am the manager and I have to take what give me (help). If she's the manager on duty with that type of attitude will drive customer away every time.

checkout 06/16/2018 18:31:31 store #[protected]
Trotwood, Ohio 45426

C Williams [protected]@aol.com

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4:32 pm EDT

Dollar General gift cards

First of all, you want to require cash to buy a gift card? It's the day before Father's Day and I'm in a hurry. That's one strike. Second, when I try to get cash back from a purchase at DG so that I can buy that gift card, you want to charge me $1.50 to get my own money? Strike two. It will be easy to find a strike three and I'll be done with your store. I went and bought it at Publix instead

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Jack 2015
, US
Jun 16, 2018 11:00 pm EDT

DG is not a freaking ATM or bank and it is not “your own” money.

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Jack 2015
, US
Jun 16, 2018 10:58 pm EDT

they require cash because of fraud. get over it. be prepared next time. and yes there is a convenience fee for cash back. the cashiers have to go switch out and get change a millions times a day just because y’all are too lazy to go to a bank or a larger store with larger registers. so damn right. you are the exact kind of customer DG doesn’t want. only thinking for yourself. don’t put any thought into why things are the way they are.

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C
3:55 pm EDT

Dollar General burial floral arrangements for father's day

I frequently shop at dollar general and can almost fine everything I need. Today I was shopping for a floral arrangement to put on my father's grave for father's day. I went to 4 yes, 4 Dollar General stores looking and there was nothing. You had leftovers for Veterans Day and Mothers Day but nothing for Father's Day. I ask the cashier at the store in Duncanville Texas on Wheatland Rd and she offered me a greeting card when I specifically ask for floral arrangements for burial. Not the answer I was looking for. Not a happy camper today.

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1:06 am EDT

Dollar General the worst customer service experience

I went into the store 10 mins before closing to get something quick for my daughter, the assistant manager was so rude kept saying to hurry up because he needed to get out of this hell hole, I was in shock how he was treating us & kept using foul language raising his voice & throwing his position @ saying he could do what he wanted, I told him it wasn't professional & I was a customer, he said he didn't care & to walk faster followed me to the door & pushed the doors shut I came home in tears. I just can't believe they have some one like that working there so unprofessional with no work ethics. He needs to be taken off of his position & put back in stockroom were he doesn't deal with customers at all.

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11:33 pm EDT
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Dollar General the entire store

They built a new store in Perry ok and the grass hardly ever gets mowed! It looks like crap. It's on our towns busiest street. Every single year it's the same thing over and over. The city always sends a letter, they will halfway mow it, and then it will grow up and and stay that way for who knows how long. Not to mention there are long lines, it's disorganized, and dirty! We lost Walmart and you would think they would want to step it up just a little since it's pretty much the only store now! Take pride people!

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12:39 pm EDT

Dollar General unethical behavior

This morning I went into the Dollar General store in Samson. Alabama. I was waiting in line to check out, when I turned around because I just heard someone talking about selling blue bird houses that he had made and was selling. As I turned I noticed that he had picked up one of the swimming noodles that was by him and placed it in front of him and shook it at the employee that was coming toward him. She laughed and told him to quit. Luckily I didn't see any children in the store at the time. I don't think this would have been the thing for them to see. When I went to another cashier that opened up, he came behind me. I counted out one dollar bills to pay for my bill and the phone happened to ring at the same time. While I was waiting on my change, I moved over and told him he could set it dog food down, if he would like. He comes back with a smart a-- answer and says for me and her to just take our time, which he repeated a couple of more times. Of course it was on the tip of my tongue to tell this man where to go, but instead I left the store. The employee that this man shook the noodle had salt and pepper colored hair. Don't know her name.

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7:28 pm EDT

Dollar General disrespectful employee

I was in the Dollar General today 06/13/18 in the town of Bainbridge, Ga on Shotwell St and the cashier (not sure her name) but she is fairly new caucasian girl around the age of 25 make a very rude and disrespectful remark about how long i had been in the store and asked me if i planned on purchasing anything today or soon, basically telling me to hurry up and buy something or leave i am assuming from her tone and attitude. I was highly offended and most of all upset bc i was waiting on my wife to get there and pick out some curtains she had seen the last time she was there but because of the comment made i left the store and will not shop there or any other Dollar General again until something is done ab the level of respect the employees there improves toward the customer a drastic amount ...in short i plan on making it public as much as i am able so that no one else has to be disrespected like i was while simply trying to spend there hard earned money with the company of Dollar General!

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GenieW
, US
Jun 14, 2018 10:18 am EDT

There is no reason or excuse to be rude. You can't have the mindset that everyone is a thief. The correct thing to say, "Is there anything I can help you find today?". Say it with a smile and your arms unfolded. People who are honestly shopping will respond, those that arent will quickly leave knowing they have been noticed. As an employee, you are there to fulfill a service to people. You need to be polite, courteous, and civil. If you can't, then you might want to rethink your career choice. This holds true in any retail establishment. Don't give up on Dollar General, just find another one.

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Jack 2015
, US
Jun 13, 2018 9:50 pm EDT

people steal all the time and that is why they act the way they do. and it greatly effects their jobs. grow up and get over it.

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R
7:13 pm EDT
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Dollar General manager attitude

As a steady customer at this store, I have noticed many times the manager, Wanda, being very arrogant and disrespectful toward customers and employees with her angered and at times slurred voice. I recommend you have a talk with her about anger management, and drug testing her would probably be a good thing to do, too. I have visited many of your stores and have not heard any of those managers being rude and mouthy to any one. Hopefully, for the best of your business at this store, you will look into my complaint and do something about it. Thank You.

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L
5:30 pm EDT

Dollar General checkout service at store located at 1124 west ocean ave, lompoc ca 93436

There was two cashier lines to checkout. One said ten items or less. I had 3 items and started to go to the other line since there was 3 people in the line for 10 items or less and one person in the other line. There cashier told me she only does bulk items and I would have to go to the 10 items or less line even though no one else was in her line.

Poor Customer Service.

Thank You

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5:21 pm EDT

Dollar General store manager in tracy mn

I wanna know why it's ok for your store manager here in Tracy to think it's ok to threaten my fiance that does driveline for the store there? And why it's ok for he new manager to do what ever she wants and get away with it and also that has a past history of stealing from her jobs. Cause we are not gonna go in that store ever again or shop there anymore or do the resets for driveline for this location . And I wanna know what u gonna do about this store manager and the team that works there?

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Update by Ed Moeller
Jun 13, 2018 5:23 pm EDT

And she has threaten the financial well being of my fiance and her kids. And I won't tolerate it and want something done bout this

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Catah
, US
Jun 15, 2018 4:18 pm EDT

A lot of people in town don't know I quit after memorial day. It would be nice for you to clarify who you are talking about because I don't need people thinking I am a thief.

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M
2:34 pm EDT

Dollar General customer service and language

I am complaining about. The manager at the dollar general on plank rd across the street from Washington street. His language is very unacceptable and he rushes the customer and he is beyond rude. Something has to be done about it because this is not only happened to me once but four times at this location it is not healthy to have a manager that is rude the way he is.

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1:35 pm EDT

Dollar General store manager to a customer

Store manager amanda at 10th and fairlawn, topeka ks... Was very rude to a lady in front of me. The lady had purchased several items, 2 of them were scrubbers. The posted price was $1.50 but she was charged $3.00 a piece. She questioned the cashier who became very nasty to her and hastily said she'd go with her to see where she got them. The mgr reached up and said loudly, this is the wrong price, ripped it off and said they are still $3.00 each. The lady said she only wanted one. The mgr, was very rude and stomped off. I was behind her in the checkout and the lady asked the cashier her name... She said amanda. The lady asked to speak to the manager and amanda replied "I am the manager". The lady told her she was being very nasty to her when it was clearly mislabeled on the price. Amanda told her to take her refund and leave the premises. I was floored. I will never shop there again. 06/13/2018 around 10 am.

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10:52 pm EDT

Dollar General manager

I went into the Dollar General at 1721 Garth Road Baytown Texas on Tuesday evening at 2:40p.m. As I walked In the store to proceed to the register to hand a friend her money I wasn't greeted by the person operating the cash register. However, the cashier quickly told to leave my backpack behind the register. However, their was a white woman who had passed by with a backpack as well, but the cashier did not tell her to leave her backpack behind the register. I feel discriminated against because I'm black and the cashier whose also a manager is white. I don't think go to that Dollar General again.

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Legal Eagel
, US
Jun 13, 2018 12:35 am EDT

All backpacks should be left at the register to ensure there is nothing stolen. why would anyone need to be carrying a backpack into a store that they would be spending less than 20 mins in the store anyway? makes no sense to me why people must carry their backpacks in the store except to steal. People that are not stealing would leave their backpacks at the front instead of coming off so defensively.

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8:23 pm EDT

Dollar General wrongly accusing me and my family of stealing.

Joyce hunter at dollargeneral on broad st in brooksville florida kick my family out of her store for what she said was stealing. Ive been going to dollar general 30 years. And i have never stole [censored] from anyone. Not im band from store. Im wrongly accused and i told her to show me the cameras sicne i hadnt been in store in over a week. She refused to do it. So im in process of hiring lawer to sue

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5:26 pm EDT
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Dollar General rude employee

Im not sure what her name was something like krista maybe but she works at the dollar general in lucama. She was making fun of all the customers and was very loud. You could hear her all throughout the store. I think she was newly hired but that behavior is still unacceptable. She shouldnt have been making fun and laughing at the customers like that. It made me very uncomfortable and im not quite sure if I want to shop there anymore. She at least needs a write up or some kind of punishment to understand that behavior was wrong. If she was my employee she would have been fired on the spot.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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