Dollar General
reviews and complaints

I was at the store on Sunday May 28, to get Dr. Pepper and the sign said $.95 each and in very small print it added with the purchase of 3. That's all fine and good however when it rang up at $1.70 each I questioned it. This woman named Deb T. was just about as rude and as impatient as a body could be. She acted as if it were a burden that I was even in her presence. I found it very offensive and the customers in line behind me were just as shocked as I was. I feel as if I should have never stepped foot in there and in the future if I walk in and see her working I will turn around and take my business elsewhere. I would have been just fine with her politely saying that's only with the purchase of three, however she huffed and puffed and stormed off to bring me the sign that stated with the purchase of 3. Waiving it in my face saying "See it says three" . In my opinion if you are going to treat your customers in this manner you may as well close up shop. If this woman hates her job that much then why on earth is she working there.
Perhaps it would be in your companies best interest to better screen your employees customer service skills.
I visit this store quite often and all of the other employees working there are just as nice and as helpful as they can be, however this woman is just plain rude.

We been going to this store longer then the both of them been working there the store is located in upper Darby pa on Garrett rd I used to love this store most of the worker are very pleasant and polite but these two was very rude and as a every day customer I really did not appreciate that treatment and when we left the store they told me to never return my neighbor was came in as we was leaving so by the time she got in line they was talking to other customers about us again in a rudely manner until she said something. Mrs Tonya Dockery 409 Sansom St Upper Darby Pa [protected] so upset one of my daily stores going down with the changes of the area we been living here 30 years pleasant people always

Today 5/27/2017 at 6:00pm I was at the Dollar General #12356 in Somerset Center, MI. 49282. I made my purchase of items that were either on sale or I had a digital coupon loaded on my Dollar General app. Knowing that my purchase was over $25.00 to use the $5.00 off coupon along with some other coupons. After making my purchase and while walking out the door I realized my coupons hadn't been taken off. I went back in the store and the cashier that had rang me up argued with me. I told her I know how it breaks down the discount on the receipt. Which was not the case it was today. No discounts were taken other than the items that were on sale. She then proceeded to tell me that if the coupons were loaded they should have been taken off. I went out to my vehicle and got my phone and went back in and showed her that the coupons were there. She continued to get angry . Told me to bring everything back in and she would return it and re ring it. She was very rude and very angry. After bringing back in everything she then got very rude and was just going to give me $5.00 to make me go away. But I told her there is more coupons not taken than just the $5.00. She preceded to throw things around and returned my purchase. Then rerang it. I put my phone number back in and she tried to say they weren't there again. But then she hit a button on the register and all my coupons showed up. Then during this time told the other cashier that she was done tonight and wasn't coming in tomorrow . As I said she (Angel) was her name...was extremely rude. My husband stops at this store a couple times a week. And after today won't be back.

I am a frequent shopper at Dollar General. And after the way I was treated today. Well let's just say Walmart is the same distance for me to drive too. I have worked in retail for 20 years...and she shouldn't be allowed to work in your store. Again a very rude and angry person.

Sincerely Kaye aTruitt
[protected]
[protected]@frontier.com

goingThe Dollar General in Warren Minn this morning to pick up graduation cards ..lots to choose from but only two cards had envelopes...the salesgirl said take envelopes from the cards in the other section..I had a hard time finding envelopes in that section..complaining at coffee this morning I found out some of my friends wont go there for cards for that reason...cheap cards get you in the store then you buy something else..Is this happening in all Dollar General stores or just Warren, Minn

I went in around 9:40 Thursday evening and was harrassed & threatened by an employee Iterrica MCKenzie. I've been trying to transfer to the Columbus location and cannot get the store manager in La Grange to approve the transfer. The people that are being hired there make for a difficult & hostile work environment with nothing being done about the situation because they are personal friends with the store manager. I do not appreciate the threat made that she would bring harm to me and it needs to be addressed by someone if I cannot get anyone else to deal with.

The store located in Mt vernon il on 42nd street. The store is so unorganized and always has merchandise piled on the floor that you can barely move around in there. The cashiers are very slow and I was in there today and a cashier named Bambi was rude and ignorant. And she was back there joking about doing line of coke where as the whole store could hear her. The manager of the store is also rude. This is the worst store located in this town and I will never go there again.

Dollar General located at 2495 N Loop 336 W, Conroe, TX 77304. The store ALWAYS has stock stacked around the perimeter of the store which makes it impossible to look at or access the merchandise. The floors are littered with merchandise and boxes, making it hard to pass with a cart and poses a tripping hazard. My main concern is regarding guests who are in a wheelchair/scooter not being able to navigate the store safely and in case of an emergency they would be unable to exit the store quickly. This store has multiple OSHA and ADA violations.

This store is so convenient to my house but it is in bad shape, always stock on the floor, dont carry things the other store does, if they do they are out. the store is so unorganized, they have the same product in different locations. when its time to check out the clerk is always in the office and i have had to hollar hello? i don't want this store to close its so very close and very handy, but i bet ya they have alot of loss due to people stealing please check into why this store is so mis- managed store number 11619
thank you I DO LOVE DOLLAR GENERAL STORES and shop there all the time, i hate to see this... the staff are friendly idk if theres not enough hours to get it done or just lazy sorry to complain

The young lady associate bagged my milk with heavy items and not only my did it fall out but she was very rude when I asked for another bag. She did not help but actually snatched the turn table that held the bags. When I got home my milk was leaking. I will not be back. Train your employees better or screen them in how to add it others and bag items appropriately.

I am extremely fond of your company and find myself, at least once a week, utilizing the convenient locations of your store. The increase of your product lines over the years is great. However there is one location that I find repeated issues with. More often than not, the canned foods, be it vegetables, soup, beans, or pasta, are dented. Sometimes the packages are near the expiration date and still on the shelves. Today I went in specifically to see IF you carried unsweetened cocoa powder. I was not sure but since it was on my way home I figured I would stop in. And you do! Which is great, except the products in this particular location that were on the shelf had expired in 2014. The containers on the shelves “for purchase” had a bit of dust on the top. (Which could easily have come from another open product-a bag of flour that had broke open) But they were all evenly coated as if they've been sitting for a very long time in a warehouse. So I found myself turning the product over to check the freshness. Even if it were only a few months expired I would've gotten over it but multiple years is unacceptable. I have not had this issue with any other location. But this one specifically, is so often not up to the other’s standards.

Store Number #04166
3600 East State Street
Rockford, IL [protected]

For the third time this week I visited the 17857 zip code store yesterday, Saturday.
It was pathetically "prepared" for visits. 2 employees turned their backs on us while having a cigarette outside the store as we entered.. Inside, knocked over stock on the floor in several different isles. 90% of shelves in disarray. Carts to unload were in every isle...a few same carts with same stock blockimg shelves remain on the same place from our first visit of the week.

I have a Dollar General close to where I live and I go in there quite frequently. The first couple of times there was a guy working named Dave. He had a strong personality but overall seemed pretty friendly. After going in there a few times he had my name memorized. Again nothing too crazy, could be a good sign that he knows his customers. Later on he asked if I lived close, I responded with a general answer. He then asked me if I lived in a specific apartment complex. I said yes not thinking anything of it. He then told me he also lived there and knew the code to get into my building. He said "I can get into your building if I wanted to." My mom was with me and we both laughed it off and said he was not invited. He then said "I am not saying I will come over, I am just saying I know how to get in." This came off a little creepy. He later kept trying to ask me how I got to work and where I worked at. I avoided the question each time I went in. Recently he saw me close to my place of work (He was not at DG) The next time I went into the DG he asked me if I was wearing a blue shirt with KC on it, and if I was walking into a bank with a tall guy. He then asked who the guy was, and where I was going, and asked if I worked at the bank he saw me go into. This was a major red flag. I told him I did not and avoided the rest of the questions. The next time I went in after that my card was declined. I went in the next day after checking my account to make sure it would go through. The line was 10 people deep. The lady in front of me was not sure how to use her EBT card, and he raised his voice at her and made her feel dumb. I got to the register and he said super loud "Is your card going to go through today because it sure didn't yesterday (in front of all of the other customers) I was humiliated. After that I put my debit card in too soon and he raised his voice at me for not waiting for him. He then grabbed my bags out of my hand to ring them up again. It finally went through and he responded with "Well look at that, it actually went through this time." I wanted to file this complaint against Dave because he has been very rude, and creepy almost every single time I have gone in. It makes me feel very uncomfortable when he asks me personal questions over and over. It also is unprofessional to raise your voice at customers.

Thank you,

Sierra Rons

I bought the wrong phone card for my Son and l have not scratched off the back where u get the PIN number to use...All l want is to change it out due to the fact it cost me $35.00 and all l want is to change it out for a Verizon phone card which Cost the same amount...Would appreciate it if you could help me with this issue...I do a lot of business spending my money at the Dollar General Store...Thank You

The dollar general in the location on Washington St Covington Ga is filled with [censored] and my friend was fired from there BC shes not that way so what they did to fire her was when she was off work they changed the schedule around to make it look like she was a no call no show and she got called into work to speak with the manager and she fired her I thought it was complete ### what they did to her cause she was always working covering everyone's shifts going to different stores to work all the time doing doubles etc and now when she goes into the store to buy anything they are treat her like crap and say rude things to her I hope the regional manager randy looks into this.

I live in Williston, SC. I went to the store in Windsor, SC... 566 Middleton Dr N, Windsor SC 29856. The store number is 17094. When I walked in, I seen a woman with long blonde hair, there was a child. The woman had her child behind the counter. He was sticking his hands in the register as she was handing a man his change. I didn't think employees were allowed to have children behind the store. From what I saw, the store manager, a light colored black woman, knew about it and was allowing it. I do not think this is okay. It's unprofessional. I go in the store all the time, but that's just not okay. The store has been very cluttered recently, and poorly kept up.

Hello, my name is Michael Gilliam, my mother currently is the store manager at 521 S Cumberland St, Morristown, TN 37813, sorry I don't know the store number. Her name is Melody Smith. Shes been working my brother off the clock before the day of her 'audit' or whenever her boss's come in to review her store. He works till 3 am off the clock every single time this happens. She doesn't pay him, nor does anything for him for doing that. My brother has also told me she doesn't even work 40 hours a week. She waits till her boss calls her for the day, and leaves. My brother's name is Anthony Blake Gilliam. Please resolve this as it makes me mad that he doesn't get paid to do her work and over works. He's a head cashier at that store. I would appreciate that you keep it this anonymous since Melody is my mother. This won't be solved unless you go in the store and check the cameras. As far as I know, the recent one was less than a month ago, and my brother has been doing this ever since hes been hired on (6 months). She also been bragging about how much of a raise she got, and a bonus she got; when she doesn't even work 40 hours a week. Thank you for reading this as it is a serious matter. My email is [protected]@yahoo.com . If you have any further questions. Thank you.

I am totally upset and embarrassed ! First of all I am 63 years old and no nothing about purchasing cards so I go to dollar general and purchase a $25 x box live card for granddaughters birthday. Upon receiving it she needed a code off the store receipt which I knew nothing about ! I called to ask the store and she said there is nothing they can do and I should not have left store with card! Well the clerk put it in my bag and said nothing about a code! I'm very upset the way I way treated. All I ask was if I bring this card back could they run it so they could tell it was purchased! Very disappointed in their service .

The managers and key holder Carol you have working this DG are the rudest/hateful women. They never smile or greet you when you walk in! The store is always a mess! The employees act like they are scared to talk! You can cut the tension with a knife! Please address so I can enjoy shopping at this DG again! It's closest to my house or I would go to another one!

Store 00197 time 0847 am 5/21
I am not currently from here but this location staff and manager Charles and Randy your district manager. Which I found out everyone name so I can inform you. Reason for complain is that I ask for assist from Charles and walk with Randy to the back office. Then Brandy the cashier I ask where item was located and yelled while Charles at that time talk to her about someone yesterday stealing a balloon. My point is with that staff and management include region all need a coarse on people still. What mean by that a friends greeting and if you can not answer the question a yes or even a no but not walk away. I will inform my family members, church members, and other not to shop there due to staff

Every time I go shopping, they never have stock of items, when I first started going to dollar general they were always stocked, last several times I went never have all items I need. I wish they would better stock items. Just costing the store a lot of money not stocking items. Every time I been going lately,
Getting about half of the items I need. I'm going to start shopping other places
If there's no change.