Menu

The good, the bad, and the ugly - discover what customers are saying about Dodge

Welcome to our customer reviews and complaints page for Dodge. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Dodge.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Dodge's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Dodge, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Dodge. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
T
5:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

when I purchased a new Dodge Challenger, I was offered a tire and Rim protection plan that covered only the tire and rims at a cost of $1,300.00. I declined the offer because it's covered by my auto insurance policy and damage like that would probably cause damage to the suspension that's not covered with that policy. I was never informed it would REMOVE...

Read full review of Dodge
ComplaintsBoard
B
7:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Took my truck in the first time on 9/16/21. The transmission was bad. I had just put 50,000 miles on my 2018 Ram 2500. I also have the Maxi Care lifetime warranty. They had my truck for almost 7 weeks. I got it back on a Friday night. Had it back in Saturday morning. Told them that I would like to have reverse in my truck. They kept my truck again until the...

Read full review of Dodge
ComplaintsBoard
M
3:50 pm EST

Dodge Dodge grand caravan transmission

The transmission of my 2016 Grand Caravan was replaced by my local dealership in 2019, at 65, 000 miles. (It had been having problems for several months) I was told the repair carried a 5-year warranty. While traveling in Waynesville, NC, the transmission went out so that the van would not even move. I called two dealerships, but neither could even look at it for over a week nor give an estimation of when they could repair it. I was told by an agent at Dodge Customer care to get it repaired and submit a claim for reimbursement. I did so, on Nov.5th. On Nov. 8th I was asked for the contact information of the two dealerships I had called, which I sent immediately. After hearing no reply for a week, I called. I was told that I had been sent an e-mail asking me to contact the repair shop for a breakdown of parts and labor, as they had attempted to get the information, but the shop did not respond. That was not true. The e-mail was sent to me after my phone conversation. It seems that the Dodge Customer Care is attempting to avoid payment. I will comply with contacting the shop, but I feel that I am getting the run-around!

Desired outcome: Reimbursement of $4753.51

Read full review of Dodge
Hide full review
ComplaintsBoard
G
12:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dodge customer/purchaser

I purchased a new 2011 dodge 1500, and I went to Moritz Dodge on 11/18/19 because the truck came with locked lug nuts {which were on the truck when purchased it I did not ask for them]now they tell me that it will cost me $150.00 to have dodge to remove them and 48.00 per wheel to replace them, that is very sorry and bad for dodge to treat their customers like this, it is telling their return customers "sorry it is your problem to solve on your own time and expense", that is not a good way to treat returning customers or to keep returning customers...please help with this

Read full review of Dodge
Hide full review
ComplaintsBoard
J
10:16 am EDT

Dodge ram 1500 ecodiesel

I received the emissions recall and brought my truck in for the work to be done. Since then my truck has not been running right. I have had it into the dealership multiple times for an emissions problem. Apparently the emissions are clogging up the pipe and there "is no part to fix it". I was told to drive my truck as much as possible to keep it clean. I drive 100 miles a day to work and back, this is not enough. It continues to lose power and while the RPM's zoom up to 4 my odometer drops significantly. It has little power to go up hills and continually speeds up and slows down on its own, even on a flat surface. There have been times I have tried to go up my hill and with the pedal to the floor I go nowhere.
I am not sure why this is happening since the recall was done. I am also not sure how people can make a $40+K dollar vehicle but not a $5 part to fix what is wrong.
I make a payment for this truck on time every month and it does not work correctly, not due to something I have done, but something the dealership has done. I am tired of going back to the dealership and being told there is nothing that can be done. Something should be done. This is not about money but about having a truck that works correctly.
I did send the information into the claims settlement place, the claim number is [protected], that should have all other information you may need.
This is incredible frustrating to me.
Please feel free to contact me:
Joan Buchanan
[protected]@yahoo.com

Read full review of Dodge
Hide full review
ComplaintsBoard
R
6:27 pm EDT

Dodge ecm

I own a 1999 dodge ram van 1500 with a 5.9 l engine .. It has 152, 324 miles on it . Pretty low mileage for being 20 yrs old. Anyway my engine control module has pretty much gone out . I called one of your dealerships here in Colorado and asked them how much one would cost, they roughly 1017.00 dollars and 5-10 business days to get it. Now this vehicle is 20 yrs old and the part is almost worth more than the vehicle itself. I use this van for my daily work in fact its the only vehicle I own right now. My back has been injured for about a year now work put on a hold right now and no income whatsoever coming in and I need to be able to get to the doctors and such for my therapy and recovery from my injury. I'm 48 yrs old divorced man without income and no way to get around to get myself fixed so i can get back to work and a normal way of life. I want to ask for some help in this matter of maybe helping to ship me a n E.C.M/P.C.U so that i could get my life back on track and on my way to healing faster. Like I said I'm out of work not looking for much but a little help from somebody in the sky by donating to my cause. I'm not looking for charity just a way to fix my van and get on with life. my info Robert Edelen 7468 S. Alkire St. 11-103 Littleton, Co. 80127 [protected]@gmail.com vehicle vin # 2B6HB11Z9XK551105. PLEASE HELP AND THANK YOU

Read full review of Dodge
Hide full review
ComplaintsBoard
V
3:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dodge They treat people like ###s

Since I am from Garden Grove, I spoke with Union Dodge, first. And yes, it was a big hassle. They decided that I was a ### and treated me accordingly. Apparently, they think the cost per month rather than the overall price is what matters in finance. Is that how you operate? They also think I should be paying 8% APR. It's through THEIR loan company and they can't budge on that one. Right. They also thought giving me $2000 below MSRP was a deal I was stupid to pass up. Please! If it's $2000 below invoice, then yes, that's a deal. They even denied that the factory had incentives for them. They could have had me in and out and made a quick sale.

One of the salesmen asked if he could grab my keys and take a look at my car for trade-in value. I guess it was part of his sales pitch, but he laughed when he came back in saying I was crazy if I thought I could sell my 2003 Honda Civic for anything more than $5000. I sold it later for $9500. That's not the part that really pissed me off.

When I got back into my car to leave the slime balls I was dealing with, there was a condom left on my centre console. Was he trying to be funny? Was he trying to say something? I have no idea.

I made a complaint and it went nowhere.

A few months later, I decided to look in earnest for my new car. I went online to the dodge website, filled out some forms and a few dealerships contacted me via email. When Union Dodge contacted me, I wrote back that I will not deal with them and told them the story (again).

A manager wrote back that the sales slime I dealt with before had been fired two months ago. He also let me know that he was there to help. I had already bought my car at this point, so I asked how much it would cost to install uconnect.

No reply. I repeated the question a few days later. No reply. I repeated the question once more. No reply.

I guess he wasn't really there to help. So now I tell my story everywhere. Don't bother with Union Dodge.

Read full review of Dodge and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
S
S
SarahJN86
Las Vegas, US
Jul 28, 2014 8:06 pm EDT

The car will lose power when driving, almost at a complete stop. The first 2 times it happened were at night, the second during a downpour, and since I lose complete power of the vehicle, the hazard lights wont even work, so I'll have to get out of my car to alert other drivers so they won't run into my car! HOW DANGEROUS! The first "fix" was a complete computer system re-flash, $300. The second "fix" was to replace the Transmission Control Module, $600. 3 days after the second "fix", I'd driven less than 100 feet from a parking spot, turned up the volume on the radio, and lost all power AGAIN! The 3rd "fix" will cost upwards of $1500! The worst part of all of this is that DODGE KNOWS ABOUT THE PROBLEM and they aren't doing anything about it! I've done a ton of research which all suggests that the problem is caused by FAULTY PLACEMENT of the TIPM which is receiving constant damage from water and dirt on the road, causing corrosion, which is then causing TOTAL POWER LOSS! This problem is not listed on any recalls issued by Dodge and that is UNACCEPTABLE! Dodge needs to do something about this! If this loss of power were to occur on a highway or in a major intersection SOMEONE COULD DIE! I plan on reaching out to as many people as possible regarding this problem, because I'M ONLY ONE OF MANY WHOM ARE EXPERIENCING THIS! If you, or anyone you know is experiencing the same problem, reach out to me. If I can get enough people behind this, I'll get lawyers involved and MAKE DODGE HANDLE THIS! We buy vehicles to make it safely and quickly to and from everywhere and we rely on them and the manufacturers to supply was with that safety. When that safety and peace of mind is denied us, THEN THEY HAVE TO FIX IT!

J
J
Janakay
, US
Feb 14, 2011 4:15 pm EST

We bought a truck from Team [censored] about 4 years ago. The loan is now upside down because the truck isn't worth what we paid for it. Our fault for letting them scam us. When the drive shaft broke, we asked them to order us one. They told us they did not carry them anymore and they were discontinued. The truck is a 2004. I insisted that they find the part for me, and finally talked to a polite person, Jay, who told me he could get the part in. They ordered the part, and said it was compatable. We had a mechanic put it in and it drove fine for a week. Then it broke, the drive shaft bent and damaged the transmission. I called and talked to one of their salesman and told him the problem, and his reply was, "So what?" I got angry with him and finally got a manager on the phone. The manager said that they were not responsible because we had the wrong part put in the truck. So we had to take the truck to a transmission place, had to have the transmission rebuilt, replace the driveshaft, and the u-joints at $1900. So now we own a piece of *** Team [censored] truck that's not worth the money we owe or have put into it.

O
O
okydok
San Antonio, US
Sep 14, 2010 4:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been current on payments since last year. And when I could'nt make the payment timely I got an extension. However, today when I asked for an extension I was met with total rudeness. Some bb started making demands for me to offer up a post dated check on next months payment. After I told her post dated checks were illegal in Texas, she shouted, then you don't get the extension! I said; I did'nt need to do that last year. "YES YOU DID SIR!" I'm sorry, but no. I would never, and have never given out a post dated check. "Then you don't get the extention. I have over 50k in new Chrysler products, but after that reception I'm questioning a future purchase. I have 3 Chrysler products. all less than 3 yrs old. THIS STINKS. But then Chrysler is now foriegn owned. Every foriegner hates Americans, So why by their shi2t.

M
M
Michael K.
, US
Nov 12, 2010 5:11 pm EST

I have had my 2006 dodge ram 1500 truck for three and half yrs. i have had to have the turn signal controller changed three times at the dealer. It is going out again but they say it must be the computer module and it will cost alot more. why didn't they change it while it was under warranty i don't like the way this works out. I asked why it keeps going out because i have never had this problem before. All i got was we don't know but we have had the problem before. This makes me mad the way this has happen.

T
T
Tasha
,
Nov 11, 2008 5:58 pm EST

I went to Dodge's on Hampton Boulevard in Norfolk last night and put gas in my truck. As soon as I left, my check-engine light came on. I took my truck to my brother's house, who's a mechanic, and come to find out that I had purchased some bad gas from them. We had to drain most of the gas out and now I have to ride around with my check-engine light on. I hope this has not damaged my truck. I've also had complaints from a few of my friends who said they all went to the same gas station and their engine light is still on from weeks ago. We even tried smelling to see if it smelt like gas and it didn't. It smelt just like water.

L
L
Laurie Sp
, US
Jun 27, 2011 7:33 pm EDT

Shortly after that the dashboard began to literally fall apart.

There are thousands of cracks and one medium-sized hole and one huge hole in the dashboard. The medium hole was not there when I parked the truck for the night. In the morning it was there.

About the large hole, well, I tossed a wet washcloth onto the dash and it just kept going... right through the dash.

I don't think I will ever purchase another Dodge.

S
S
Scott
, US
Nov 03, 2010 5:31 pm EDT

I was very disappointed with the sales managers at this dealership. They were very condescending, not very helpful, and arrogant. I hate that I have to make a point of this, but I am a young female and all the sales managers were male. I thought that sort of male chauvinism was behind us. I guess not. My family and I had been a loyal Chrylser customers for years, but this dealership has definitely ended that loyalty. They only help you if they see making a quick buck from you right away. They don't care about you when you need help. So beware and don't ever do business with this dealership. They are located on Rt.4 in Paramus, NJ.

O
O
7olle
, US
Sep 28, 2009 4:23 pm EDT

For month now dodge have been offering his dodge caravan base model for 14, 075 with all the rebates that the government have given plus incentive from dodge. The problems is that model it is nowhere to be found the same is happening with the jeep patriot none of the dealers have this model if dodge and jeep do not have these models at all why offer them on a big discount if they dealers will never carry them. It is these a trick to bring us to the dealers so we can purchase a high price cars or dodge do not want to produce them.

J
J
James2015
Surrey, CA
Jun 15, 2011 4:14 am EDT

Dodge has a recall for windshield wiper failure on some Ram pickups. The recall involves replacing the wiper motor in certain trucks with a new style motor that is insulated from moisture which will cause the motor to fail and potential accidents due to loss of vision in a rain storm. My 2004 Ram 3500 has trouble with the wiper motor as well. At this point it has not failed; however, the intermittent wiper setting is screwy as it will sometimes wipe two or three times in a row, then pause and repeat. Sometimes it will not come on in intermittent mode, only when turned full on. At other times when turned off the wipers will not park properly, remaining up on the windshield. I feel Dodge should go good for all such problems where there is a potential safety hazard.

D
D
Denny
, US
Jun 26, 2009 3:25 pm EDT

I purchased my wife's car 2006 Dodge Charger. On a trip we had problems with the vehicle so we took it to a dealer and they fixed the problems and since it was included in the warranty it was fine, but we had to travel back so they were not able to fix all the problems. We got back to our home and I took the car to another dealer in the area and they said the warranty is expired. They told me the car was built in June 2005, I have no idea why the car is called a 2006, and even if they did that they should have the warranty placed to include the extra time or warranty start upon purchase, not when it was built. Technically you lose 6 months on the warranty before you even drive off the lot.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.