The complaint has been investigated and
resolved to the customer's satisfactionResolved Doctors Value Vision — Guarantee is a fraud!
resolved to the customer's satisfaction
I paid $59.99 to be fitted with a trial pair of contact lenses. When I got up to leave, I told the woman who helped me that I couldn't read anything. She said it would take a few days to get use too them. I told the man at the desk that I couldn't read anything with the contacts. He told me to try them for a day. Getting 1/2 way through the mall headed to my car, I turned around and went back. I knew this was not right. I complained again and was seated in line to see the next doctor. He said, "No wonder you cant read anything"! These are for distance only"!. He told me my eye was shaped where the contacts I needed could or would not work with the shape of my eye. He said he could make on eye where I could see close with a contact and the other eye where I could see distance. How stupid! Could you imagine that.Wop-sided eyes and head. Or he said I could wear the distance contacts and buy a cheap pair of reading glasses to wear so I could see to read with the Value Vision Contacts I paid for from the doctor visit. I could have went to any Dollar General Store and done that in the first place! I paid (for glasses also) over $270.00. What a rip off. They will not refund my fitting fee even though they have a 30 day money back guarantee 100% and the 2nd doc. said he didn't understand why doc. 1 did not inform me. I haven't quit, I will keep going until they do what they say and promise to do. Give me my $59.99 plus the 10% TN tax refund to me. This will be my last time there.