Menu
Doctolib Customer Service Phone, Email, Contacts

Doctolib
reviews & complaints

www.doctolib.fr
www.doctolib.fr

Learn how the rating is calculated

1.3 14 Reviews

Doctolib Complaints Summary

1 Resolved
13 Unresolved
Our verdict: If considering services from Doctolib with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Doctolib has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Doctolib. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Doctolib reviews & complaints 14

Sort by:

Newest Doctolib reviews & complaints

ComplaintsBoard
M
10:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Doctolib Doctor Consultation

I have an appointment to a doctor which was at first they terminated it without any reasons. And because that is the doctor also of my friend i tried to book again appointment Nov 28, 2023 at 3:30pm. There was no. email beforehand, no calls that my appointment is cancelled. And so I went there and that is 1 hr away from my house. And the receptioniat told me that they cannot accept new patients!

Read full review of Doctolib
View 0 more photos
Hide full review
ComplaintsBoard
P
8:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Doctolib Misrepresentation of doctor gov/private insurance acceptance & english language

https://www.doctolib.de/frauenarzt/berlin/vediye-asma

This is pertaining to my visit today to the clinic above. The gynecologist in charge was complaining at the onset about how she is attacked by patients on government insurance when she doesn't accept them and would rather keep to only private insurance. Also she is representing her services as speaking English. I had to record her consultation with my husband present. We spoke about that to her. But she then called us back so as to accuse we were planing to launch a malpractice suit on her. Her excuse is that deleting English is hard on doctolib.

I have encountered similar misrepresentation of many profiles of doctors in Berlin who claim to accept gov insurance. Mine is from Mercedes. As I am a potential cancer patient seeking multiple specialists to validate that my tumor and cysts are benign. Using Doctolib in Berlin has now led me to multiple specialists misrepresenting their clear preference for private insurance. I will list all these doctors in a future complaint. I am shocked as they publish themselves as English speaking, and honoring the Hippocratic oath as doctors. But that friendly facade is causing mismatched expectations, and blaming Doctolib for UI problems is absurd.

As I am a venture investor I am appalled with the contextual and information validation. As a medical platform these sensitivities are key. This is the 5th clinic now I have scheduled appointments and then being told and coerced that they prefer private insurance or cash upfront. This simple insurance and language use in a place where clinics are saturated and their businesses are under pressure. Particularly with younger doctors who are just starting up their private practices. This information validation has to be improved.

Desired outcome: Please email me on these two UI and information misrepresentation issues.

Read full review of Doctolib
Hide full review
ComplaintsBoard
S
5:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Doctolib rude/ uncooperative doctor

Dr Christian CHAVINIER - accepts online consultations. however, during our call, he told me he cant help me online and i should have came to his office to see him because he cant examen people online. but why does he accept online consultations then? to shout on people? i had a headache case and the symptoms didnt require me to go there. the call didnt last 5 mins and most of it was him telling me that he cant help me because it is online and that this is the problem of online calls. he should have removed this option if he doesnt believe in it.

Desired outcome: maybe be more respectful next time? ofc with another patients because i am never taking an appointment with him again

Read full review of Doctolib
Hide full review

Is Doctolib legit?

Our verdict: Complaints Board's thorough examination reveals Doctolib as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, Doctolib stands out for its commitment to quality and security. Clients considering Doctolib should delve into its customer service record to gauge compatibility with their expectations.

Doctolib earns 91% level of Trustworthiness

Perfect Trust Endorsement: Doctolib achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Doctolib. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Doctolib has registered the domain name for doctolib.fr for more than one year, which may indicate stability and longevity.

Doctolib.fr has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Doctolib.fr you are considering visiting, which is associated with Doctolib, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Doctolib website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Doctolib has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Doctolib. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
6:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Doctolib The receptionist is really arrogant and disrespectful.

I wanted to postpone the appointment because i was occupied with some work, so i called in the clinic and asked the receptionist if she speaks English and she she said no i tried speaking in french but i don’t really speak french. I request her in french that please if she can speak in english and forward the call to someone else she started yelling at me and said “No” and was constantly asking me to speak french. When I took the appointment i selected english Language because i know i will be the one who will be communicating in emergency.

The receptionist is really arrogant and disrespectful.

Desired outcome: Please provide the option for English speakers receptionist. It could be an emergency sometimes.

Read full review of Doctolib
Hide full review
ComplaintsBoard
A
7:38 am EDT

Doctolib Overbooking and false spoken language on app

I booked an appointment with Dr. Abu Libdeh Khalil in Berlin at 12:15hs. I arrived 10 minutes in advance and still was not received by the doctor until 13:30hs.

Once there, the doctor did not speak English even though in Doctolib it is stated he does.

This was terrible as I came here during work time. He then suggested I meet with a female doctor, which in any other specialty i would not mond, but I am visiting an Urologist and I specifically booked the appointment with him because he was also a man.

Please, take action on this they cant keep over booking appointments and lying on the app.

Desired outcome: Language changed on app.Booking controls. How many people are booked in a day here for the same time??

Read full review of Doctolib
Hide full review
ComplaintsBoard
M
8:32 am EDT

Doctolib [protected] Richard Meldener

[protected] Mr. Richard Meldener, a kinesitherapist listed in the Doctolib platform, does not have commitment with his patients.

I had scheduled an appointment with him on June 29th, 10 o'clock, which was confirmed through the Doctolib platform. I took the train to commute to his office, arriving on time, rang the bell but there was no reply from inside.

After waiting and ringing for about 10 minutes, I decided to call his listed phone number, which he did pick up. I said that I had a confirmed appointment scheduled for 10AM, wondering if he wasn't aware of it. To my surprise he replied that he knew about it, yet wasn't sure he could see me because he didn't know if he would make it to his office at all. He suggested me to wait for about another hour, but even then told me he could not guarantee he could see me.

This is an insult to the life of a busy adult who planned ahead, made time off of the daily work and wasted her time going to a place out of the work-home commute route. His complete lack of apology and nonchalance is out of place with a platform of healthcare professionals whose duties involve the well-being of patients.

How a person like that is listed on Doctolib, a serious platafom?

Marlucia.

Desired outcome: Exclude [protected] Richard Meldener from the platform, to not repeat it again with the others.

Read full review of Doctolib
View 0 more photos
Hide full review
ComplaintsBoard
E
5:44 am EDT

Doctolib There was an appointment via Doctolib, the doctor declined us, but I have no opportunity to report it at Doctolib

I organized an appointment at the Berlin Eye Clinic, Walter-Benjamin-Platz 8

10629 Berlin, Herr Dr. med. Bilal Chamat. We appeared at the doctor at the date and time, the woman at the reception was very rude and denied a visit without any reasoning, but the next day Doctolib sent the notification that I missed the appointment, which is not true, there is no possibility to reject the missing appointment and to complain about the doctor.

Very bad service, no basic features that would allow the patient to protect his/her rights.

Desired outcome: I'd appreciate a response and a feature added that I did not miss the appointment and the feature to complain about the doctor, doctor rating in Doctolib would also be useful

Read full review of Doctolib
Hide full review
ComplaintsBoard
H
9:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Doctolib Late appointment at dentist

I arrived in good timing, 10 minutes before my appointment to check in. As soon as I spoke in English I was told by a dentist hovering nearby there would be difficulty to undergo my appointment due to not yet receiving my carte vitale, even though he was assured I could pay upfront and claim back after through insurance.

I was made to wait 30 minutes before seeing a dental nurse who xrayed me. I was then called down outside the dental rooms, where I could see the dentist running between 2 rooms carrying out 2 treatments on patients.

I was ushered into the dentist room to be xrayed again, as I explained it was the opposite side I had pain as she kept referring to my right when in fact it was my left. These were done fairly quickly, but I was then left in the chair on my own for 45 minutes... No explanation at all, but could see and hear her performing treatment on yet another new patient in the opposite room.

It was only when my husband came down to look for me as it was now 1 and a half hours after my emergency dental visit that he wondered where I was, that the dentist appeared to give me a prescription for antibiotics with only looking in my mouth once.

I am really disappointed, feeling I was treated like this due to not being a French resident. We will be living in Paris for 5 years of they bothered to find out rather than treat us like tourists and not even talk to us. I absolutley will not use this dental practice, ever.

Desired outcome: Apology for incredible lateness and negligence, and explanation as to why a dentist can treat 2 patients at the same time?

Read full review of Doctolib
Hide full review
ComplaintsBoard
A
3:37 am EDT

Doctolib Doctor denied us - Dr Lucile PRINC

Hi,

We are 10 mins late to the appointment and the appointment was just for one small paperwork to apply in social security .

Date : 26.10.2021
Appointmnet time : 10:45 AM
We reached : 10:55 AM

We still had 5 mins left for our appointment to end and Doctor denied us . Also I had booked another appointment at 14h30m later in the afternoon for my wife (Monalisa Patra) to which she said she did not receive any such notification.

Therefore we did not show up at 14:30 Hours. We even could not cancel the appointment from online as it was written only doctor can canel this.

Next day I see warning email from Doctolib that I have not honored the appointment .

Read full review of Doctolib
Hide full review
ComplaintsBoard
C
9:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Doctolib Covid 19 testing to travel to UK

I was very distressed by my encounter with Doctolib. After taking my test on Thursday 5th August at 10.55, I received a text later that day telling me my results were available at the following link to click on - https://sidep.gouv.fr/cyberlab/patientview-er.jsp?key=byTftSIVX-hVdRxH7OZtWWIQS-DADrMHeM. When I clicked on the link it refused my birthdate password, saying it was 'incorrect birth date' ( although it was correct) and refused to send the results. When I phoned the clinic to find out what had gone wrong - it was closed. The next day, Friday 6th, I tried again - it was now urgent as I was traveling home to the UK on 7th . The clinic did not respond. In the end, I had to return to the clinic ( @ 8 Rue Jean Roze Tinteniac 35190) and attempt to resolve the matter in person. The staff at the clinic were mystified as to why your site had got it so wrong, could not themselves get it work and eventually gave me a paper printout with my NEGATIVE result.
This was a huge stress and a waste of another day of my short ( 7 days) holiday . It also cost me 49 euros & 2 sets of petroleum - approx costs 10 Euros . It's completely unacceptable for you to claim to be running a ‘Service' which is costly and also incompetent. I expect to receive a refund of 59 euros ( test + petroleum) and an apology for the trouble this mistake caused.
Yours sincerely,
Carole Hayman
+[protected]

Desired outcome: Refund of fees and travel costs -59 euros

Read full review of Doctolib
Hide full review
ComplaintsBoard
A
5:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Doctolib Covid-19 screening center- Sante plus- Nanterre

Hello I had booked a PCR test through Doctolib at Covid-19 screening center- Sante plus- Nanterre on 21st July 2021 at 14:40 as I had a flight the next day which is 1st august 2021. I reached the address given 20 mins before but the screening center is nowhere to be found and I even asked the SNCF and RATP staff at the station and none of them knew about it. Due to this misinformation about the center I had to cancel my flight and rebook another one which has costed me money. I expect some kind of compensation because of the trouble caused to me.

Read full review of Doctolib
View 0 more photos
Resolved

Please delete it

Hide full review
ComplaintsBoard
G
1:18 pm EDT

Doctolib Lab doctor refused to provide a required document

Needed a PCR test in France for me and my family to travel to Japan, made four appointment with Doctolib and uploaded the mandatory forms from the Japanese government (French version). I went to the appointment with my family. The lab adamantly refused to sign the government forms, the test would have been useless to travel, so We did not do the test and had to look for another lab. The lab categorized me as having missed my appointment even though I was there, including threats of being unable to make appointments in the future. Very poor experience.

Read full review of Doctolib
Hide full review
ComplaintsBoard
M
5:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Doctolib Video consultation

I have booked an online consultation to ask for a covid-19 test prescription as I have been showing strong signs of covid-19 symptons.

Dr pascale ghaoui never showed up for the consultation and did not even have the courtesy to inform me or send a cancelation message. I was online waiting for 45 minutes. This is very disappointing and unprofessional service.

Read full review of Doctolib
Hide full review
ComplaintsBoard
R
11:39 pm EST

Doctolib Dentist sophie boyer

Je suis allé pour un rescellement qui est tombé au bout de deux semaines : environ 200 euros sans remboursement, et quand j'ai appelé le cabinet pour aller refaire le travail, on m'a expliqué qu'il n'y avait pas de garantie et que je devais payer à nouveau! Le même rescellement chez un cabinet de a SS m'a couté env 500 euros...

Read full review of Doctolib and 2 comments
Hide full review
2 comments
Add a comment
A
A
Abou kamagate El hadji
London, GB
Nov 28, 2023 6:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Je vous envoi cet email pour me plaindre car jai des serieux problemes avec mon compte il me block old envois des captcha ont peut valider je ne peux pas atteindre mes rendezvous Et avoir correct traitements Et mes comptes sont faux mes les scans irm X-ray echo graphite jai depenser bcp d’argent

A
A
Alain Tixier
, US
Dec 03, 2022 11:03 am EST

Merci de corriger le problème de reconnaissance du navigateur Safari sur iPad.

Accès aléatoire voire impossible à partir d'un lien envoyé pas SMS.

C'est un peu mieux sur iPhone !

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Doctolib customer service

Phone number

+33 183 355 358

Website

www.doctolib.fr

Most discussed Doctolib complaints

Dentist sophie boyer
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Doctolib?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Doctolib Customer Service. Initial Doctolib complaints should be directed to their team directly. You can find contact details for Doctolib above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Doctolib. Discuss the issues you have had with Doctolib and work with their customer service team to find a resolution.