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Disney Movie Club
Disney Movie Club Customer Service Phone, Email, Contacts

Disney Movie Club
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disneymovieclub.go.com
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2.6 125 Reviews

Disney Movie Club Complaints Summary

47 Resolved
68 Unresolved
Our verdict: Dealing with Disney Movie Club, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Disney Movie Club reviews & complaints 125

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Newest Disney Movie Club reviews & complaints

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M
11:27 am EST
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Disney Movie Club I never signed up for the membership but they still took it out

I did indeed buy 4 movies for $1 but that was a few weeks ago and now this morning took out 27 something for it... Never got an email or something in the mail from them... I called them twice this morning and had an argument with them and I try canceling the membership and they can't do nothing bout it until they get there moves back than they will cancel them but clearly they haven't sent no movies out nor done anything they said they can't do anything but the order still says progressing it but here's the thing they have a comuper an they can cancel any time but no because they don't want to because they want money.. There luckily i'm not pressing charging against them... All they care bout is money... This world is [censored]ed up anymore all people care about is getting money.. I'm on a fixed income and they don't care I just want my money back they could be sued

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G
8:13 am EST
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Disney Movie Club gay jesus movie

You have created discord and great offence allowing a movie depicting Christ Jesus as a gay to be screen on Netflix! You have blasphemed against the Sovereign Being, God Almighty and your own judgment is upon you. God will Judge you and bring Shame and contempt upon your business platform.

Those that have passionately made Jesus their Lord and Saviour you have profoundly insulted and, you will receive the reward of your satanic inspired movie. God will Judge you!

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B
6:22 am EST
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Disney Movie Club funds

I want my money returned my name is Barry walburn 1401 East 21st Terrace apartment number 1 Lawrence Kansas 66046 just took money out of my account last night or first thing this morning and it's not supposed to be coming out I want that money back I'm not going to wait two weeks am I to wait 30 days I want my money back today in my account I was not authorized to take it out as I said I cancel the subscription already you guys are not authorized to take it out you stole from me I want my money back

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L
8:53 pm EDT

Disney Movie Club this feels like some sort of scam

So I'm doing some surveys on the web, and I completed a few I think, and I get some rewards I have to choose. I choose Disneymovieclub, and buy 2 movies for $1 and a third for $14.99.
I wait a short while, and my package arrived. I open it, and the box didn't have any movies in it :( so, after that I just thought I got scammed, and now I still want my money back

Fast forward to today, and I notice $30 just got taken from my account from disneymovieclub? I didn't want to have anything to do with the club after I figured it was a scam, so clearly I didn't purchase anything, but money is being taken out of my account.

I'm a lil bit freaking pissed

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M
1:29 pm EDT

Disney Movie Club want to cancel and get my money back-can't get a person on the line

I picked this thru a survey-had to pick something, this was a $1.00- should have read the fine print I guess. Got these movies, then $ 40.39 came out of my account 7/31, I made sure the card was sent back saying no choice wanted, then$ 25.90 7/28. I received a letter saying I had to contact them, could not just notify by mail. I have just lost my job and I need to get out of this. I have just listened to the same thing 3 times, there is no customer service person you can speak to.

Any suggestions ? because it is on my debit card, the bank can't cancel because it says "pre-approved".

Help !

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P
6:43 pm EDT

Disney Movie Club says its declined

I signed up, and that's fine. I buy movies all the time. But I CANT LOG IN! And I'm on vacation out of the country so I can not call to ask questions and stuff. And they don't have an email contact for anything. And I need to decline the featured title by the 16th because I do not want that specific movie. They need to have better customer service because I do not want to be charged for a movie that I DO NOT WANT! and If people are not in the country and can not call how are we supposed to get help. It is extremely frustrating. I also do not know why my account is declined. This is what it says: it looks like your web account has been disabled and you no longer have access to Disney Movie Club. Does that mean they will not charge me? Who knows. ugh! I'm just annoyed.

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E
5:10 pm EST

Disney Movie Club did not get a refund for a return

I sent 2 movies back on December 1st. I got an email on December 14th saying that my movies were received and that I would get a $40 credit on my credit card after they were processed. It is now February 11th and I still have no refund. Disney's automated messaging says that the credit was issued but I have all my credit card statements and I have called my credit card and there is no refund. Disney will not email me back and I can never get through on the phone. I would like my refund and I would like to cancel my membership and never order from them again.

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C
5:43 pm EST

Disney Movie Club membership

My husband signed up for DMC and in an effort to do something nice for a family, I signed up for one under their name and address but with my payment information.They refuse to honor the membership because that the billing address was used on another account.
A billing address is for payment and a mailing address is for the household. Disney apparently didn't like this ambiguity in their contract being brought to their attention so their advocate/legal office, instead of calling me like I requested, sent an email hiding behind the provision that lets them reject an account because they feel like it. Nice doing business with Disney. They charge outrageous prices but are crying foul over a few movies.
This is what I get for trying to do something nice.Lesson learned don't do nice things for people because businesses like Disney frown upon doing kind acts.

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C
4:30 pm EST
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Disney Movie Club disney movie club

They sent me two of the same movie, and charged me twice, within a month apart. I called them. The girl I spoke with was rude. (This was after googling customer service, because the number they give you on the statement, you can not get through to anyone)She Said I must not have returned the card they mail you...even if this was true. Why would they send me two movies, two months apart? So, I sent one back and cancelled my membership. I also included $23.48 for one of the movies, and did keep one. That was November. In December I received a past due notice for the one movie I kept for $25.48 (now accruing late charges...which says on the statement $2.50, so obviously the system can't add either).. I called, spoke with Nichole, who told me they received my check, they just hadn't processed it but not to worry. December, another bill, for $27.48. Try to call the number on the statement...[protected]...you get two options...log in (which I no longer have access because I cancelled) or listin to their offers. You can't get ahold of anyone. I have now been on hold with Echo for 15 minutes and we still have no resolution...Echo tells me not to worry about the balance...it has been resolved...how is that? I asked what happened with the balance...He could not give me an answer...however, kept speaking over me. I did advise if they sent this to a collection agency, there would be legal action .Horrible, Horrible, Horrible Customer Service...I am pretty sure anything Disney I am boycotting...

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B
11:10 am EST
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Disney Movie Club money I didn't approve of coming off my card and im pissed

I am sending recent movies back as soon as they come in and I want a refund. There has been over 200 dollar worth of movies come off and I didnt approve. I am cancelling my order and I want my debit card taken off now. I am on the verge of taking legal action. I have plans for my money this time of year and i did not approve of these charges made. Forty here and there gets very costly. They better not charge me again. They didnt tell nobody when u sign up that they do this. It is wrong and pisses me off,

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S
Shaun R.
, US
Dec 17, 2017 5:12 am EST

Are you sure they allow you to send back the movies?

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E
3:29 pm EST
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Disney Movie Club 4 movies

I paid for and ordered these movies 2 to 3 weeks ago and still have not received them. For this being my first order as a new customer, I am very unhappy. Far from being pleased to be a customer. Please resolve this issue as soon as possible.

Monsters Inc
Moana
The good dinosaur.
Wreck it Ralph

My order number is [protected].
Please send me these movies I ordered and paid for. They should have been delivered by now!

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pobarjenkins
Minneapolis, US
Nov 27, 2017 9:30 pm EST
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This website is not directly affiliated with Disney and it is likely they will not see your complaint here. You will want to contact them directly.

ComplaintsBoard
F
12:32 am EST

Disney Movie Club dvds not received

I received a promo by mail about buying 5 DVDs for like $0.99 and then after that getting one or two discounted. There was also a promotion that if I signed up I would get a Moana blanket for free. I placed an order for 7 and mailed a check on 10/1. On my bank statement, the check was cashed on 10/10 and now it is 11/7 and I still haven't received any DVDs. I received the free blanket but no DVDs. I'm still very interested in the DVDs I paid for, however, I'm not very unsure about even wanting to continue a subscription. So it would be greatly appreciated if you could send me the DVDs that I already paid for.

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C
3:57 am EDT

Disney Movie Club too bad

What in the world did you do with a beautiful channel like this? You should find a different name for this because it's not a pure disney anymore. Not even these stupid H.Montana tv-series. Do modern children watch this crap? Stop brainwashing our children. Where are the old kind cartoons with legendary characters? The disney is all about them.
Shane on you. You ruined the channel.

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C
3:12 pm EDT

Disney Movie Club Unauthorized credit card charges

On 7/25/17 I was charged $33.90 for my subscription that I canceled months ago. I tried calling and that didn't help so now i am making a complaint. I enjoy disney movies and everything but i do not have the Money right now to pay for this subscription that I canceled so i would like this issue taken care of as soon as possible. thank you and good day.

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R
Roger Vincent
, US
Aug 04, 2017 6:33 pm EDT

Dear. Disney. Movie Club. Team I. Roger Vincent. didnot. oder the BEAUTY. &THE BEAST. DVD VEDIO. I Roger. Vin cent. woould SERIOUSLY. canclethe WALT DISNEY MOVIE. Club. membership because you are charging me more than want the movie is costing me. I Roiger. would only pay $29.95 for the movie put not the other charges you are insoicting. PLEASE SERIOUSLY DONOT. SEND ME ANY MORE MOVIES.I ROGER IS SERIOUSLY CANCLEING THE MEMBERSHIP THIS FRIDAY SERIOUSLY .

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C
11:30 am EDT

Disney Movie Club disney movie club

Disney Movie Club continues mailing letters and packages (w/ DVD & Blueray videos) to our business address, even though they have been notified on numerous occasions that they are mailing to the wrong address. They keep mailing stuff to Lindsay McGlamery. I've notified DMC that the address they have on file is incorrect because we are a business and Lindsay McGlamery does not receive mail at this address.

We will be contacting our attorney early next week to get this taken care because obviously the DMC customer service reps are either too stupid or lazy to delete our mailing address from their system.

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1:03 am EDT

Disney Movie Club fraud and not authorized by me

Someone frauded me and used my credit card online and would like to be refunded. In full and have already spoke to my bank which is Bank Of America and they said to contact disney movie club and they were confident that you would refund my funds back on my card so if you could please call me at [protected] and my name is Shaunazee k shepard thank you

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M
3:32 pm EST

Disney Movie Club customer service who behaves arrogantly...

I have been a member of the dm club for years & I have never spoken to anybody in customer service as arrogant that this this gentleman, zac (A phone call I have placed on 3/6/17 at 7:50pm mst) has delivered. I asked when my pre-ordered movie, moana is coming in. He said"well let me check". Then, followed by "I see that you pre-ordered it but pre-ordering doesn't guarantee that you are going to get it. It depends on how many people bought it". I argued w / him that if moana is coming out the ff. Day in stores then I am better off canceling this order & just buying in stores to ensure my kids can watch it tomorrow. His reply"ok. One second". He came back & said"it's done. Is there anything else?" no regard for sales or service apologies, whatsoever. Worst, when I asked for his manager, a woman named, maria, she also ended up as another arrogant, uncaring customer service rep of the disney movie club. No apologies. I will order my last dvd to complete my commitment. I will cancel my membership immediately after. I will tell my all friends, neighbors and co-workers about how horrible the dm club people are. If your group are contractual employees, you do not deserve to be handling the disney name! If your group are infact disney employees, you must visit the happiest place on earth and learn! I hanged up the call bec I couldn't breathe anymore and would not want to get a heart attack bec of you lazy, unprofessional, arrogant customer service people of the disney movie club! A few minutes later, I received an email confirmation number of my order! They seemed to be covering what they have done!

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R
10:53 am EST

Disney Movie Club star wars new movie

I'm very disappointed in the new movie not what I was expecting at all the force awakens was very good and I think every one was looking for the new one e to carry on from that but no yet again you go back in time to before the first movie your ratings would have expected been alot higher if it carried on from where force awakens ended even my son did not enjoy the movie and wanted to leave halfway through it as all the star wars movies have loads of action but this was just boaring I don't know why disney did this and to disappoint a lot of fans. R Burns

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K
2:17 pm EDT
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Disney Movie Club the movies and accounts

I think that your company should allow movies to be free for the whole subscription and that your company should allow youtube to have the movies for people to watch so let the people who do not have enough money to get movies get the movies for free or you might lose coustomers cause of the money and i wanted to watch a movie and i had to pay for it and that does not seem right to me so please let the people who do not have money get a account for free

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6:36 am EDT

Disney Movie Club a disney movie

In the princess diaries movies (Princess Diaries and Princess Diaries 2) are completely different to the books (As I have read all of them). To start Princess Mia is not from San Franciscoz she is from New York City.
I accept that the first movie is remotely the same as the first book but the second movie made on these series is not relevant to any book.
The only positive thing in this movie is Anne Hathaway's work at playing Mia.
Please respond.

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Disney Movie Club Customer Reviews Overview

Disney Movie Club is a popular subscription service that offers a wide range of Disney movies and merchandise to its members. The service has received overwhelmingly positive reviews from customers who appreciate the convenience and value it provides.

One of the biggest advantages of Disney Movie Club is its extensive selection of movies. Members can choose from a vast library of classic and contemporary Disney films, as well as Pixar, Marvel, and Star Wars titles. The service also offers exclusive merchandise and collectibles that are not available elsewhere.

Another major benefit of Disney Movie Club is its pricing. Members can purchase movies at discounted prices, and the more they buy, the more they save. The service also offers special promotions and deals throughout the year, making it an affordable way to build a Disney movie collection.

Customers have also praised Disney Movie Club for its customer service. The company is known for its responsive and helpful support team, who are available to assist with any questions or concerns. Members can easily manage their accounts online, and the service offers flexible options for pausing or canceling subscriptions.

Overall, Disney Movie Club is a highly recommended service for Disney fans and movie lovers alike. With its extensive selection, affordable pricing, and excellent customer service, it's no wonder that so many customers have given it glowing reviews.
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