Disney Movie Club reviews and complaints 131
Keywords
membership cancel customer service shipping email account credit card money charge order experience card bank member movie club sign up website charged service dealNewest Disney Movie Club reviews and complaints
fraudulent credit card charges
A few weeks ago I got four Disney movies in the mail which I did not order. I tossed them. Then my credit card was charged $33.72 by this outfit. They make it nearly impossible to contact them or cancel online. I had to call my credit card company and dispute the bill.
Are there and District Attorneys or State Attorney Generals who care about this kind of consumer fraud? Apparently not. Oh, and what a shame that the Disney company tarnishes it’s good name by licensing with these kind of crooks.
Steve
charging me for feature selection I declined
I check my bank account balance on a daily basis. I was surprised to see a withdrawal for the Disney Movie Club considering I have declined every "feature selection" since I signed up. The charge was then taken off my account. NOW today I checked my account and Disney Movie Club charged me AGAIN...I am on a fixed budget and every penny makes a difference to me...so when I saw that they did this and my bank charged me NSF fees I began the search to contact Disney Movie Club and to my surprise I found no format to contact this company. I am filing a complaint with my bank (hopefully they can get it resolved). I would tell anyone interested in joining this movie club...run away and run fast...they must have kept Walt Disney's scamming ways as a business motto.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am able to assist you with your Disney Movie Club account. Please contact me directly at [protected].
Thank you,
Member Advocate
Disney Movie Club
decrease in quality
I have been a Disney Movie Club member on and off for 12 yrs. I renewed my membership in Nov 2009 and have been dissatisfied with the quality of the DVD's I have received. The skip, jump or don't work at all. The company has replaced the movies I have returned but it costs me money to send them back. The special prices are good but only if the quality of the DVD are good. I think if there is a problem with the DVD I should be able to return it at Disney's expense not mine.
I will be happy when my obligation to order is over so I can cancel my membership.
I am sorry you are experiencing difficulties with your DVD's from the Disney Movie Club. I can certainly help you with this. Please contact me directly at [protected].
Member Advocate
Disney Movie Club
dvds not wanted
I ordered my 4 movies like the contract said, but they keep sending me more movies even though I send back the do not want movie letter back to them like they ask. Now I wanted to cancle and tell them about these charges, and of course theree is no live person it's just an automated services sending me in circles. The web site wont even let me log in... I'm starting to get really pissed off. It keeps saying the zip and member id doesn't match or the email is not in their data base... But yet they have all my info perfectly fine send me # with no problem... I will take this to the better buisness bureau if they don't contact me and cancle my membership and stop sending me movies that I dont want and that I have already!
The complaint has been investigated and resolved to the customer’s satisfaction.
BigJason,
I can assist you with your concerns with the Disney Movie Club. Please contact me at [protected] for help.
Thank you,
Member Advocate
Disney Movie Club
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
blah f,
Unfortunately no there is no way to quit online. I would be happy to assist you. Please call me directly [protected]. Thank you!
Member Advocate
Disney Movie Club
How can I quit online? I also only ordered 4 movies and they keep sending me Un-wanted dvds.I have called and also the automated services answered and It said that they could find no match. if anyone knows how to cancel this STUPID membership I would like to know!
I regret you are having issues with your Disney Movie Club Membership. I would like help you. Please contact me directly at [protected] and I would be happy to assist you.
Thank you!
Member Advocate
Disney Movie Club
charged for movies that I sent in as declined, have not recieved the movie that I did order
I am disappointed and worried now that I see that there are other customers who have had trouble working with this company. I sent back my 'do not order card' for two selections in december (And did not receive them), but went on line today to see that I have been charged for them. I also ordered one of the monthly selections by phone & was charged for it, but never received it. I am working on my course of action; in the meantime, I would not recommend entering into this company. I will be sure to follow up with details as they occur; I am hoping that i'll be able to report some resolution and that disney movie club will make this situation right quickly.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would be happy to assist you with your Disney Movie Club account. Please contact me directly at [protected]. Thank you.
Member Advocate
Disney Movie Club
unauthorized sign up for product
Here's the phone number to cancel - we didnt sign up for this and there is no easily found nor accessible phone number anywhere! Heres' the number to cancel - [protected]. At best this is poor company business for them to not provide any way to cancel. At worst this is a scam from this company - certainly they know that people have been trying to contact them. So, I am on hold with them and we will see how long the "on hold" lasts!
The complaint has been investigated and resolved to the customer’s satisfaction.
BigJason,
I would like to help you with your concern about your Disney Movie Club account. Please contact me directly at [protected]. Thank you,
Member Advocate
Disney Movie Club
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
If you continue to have concerns with your Disney Movie Club Membership, please give me a call at [protected] and I would be happy to assist you.
Thank you!
Member Advocate
Disney Movie Club
Disney Movie Club - unauthorized charge
I ordered the original offer of five movies for &1.99 which I paid for when I placed the order. I did recieve them which apparently is somewhat unusual. After getting those movies I canceled my subscription. Lo and behold, nearly two months after that, I was charged some thirty dollars for absolutely nothing. I have not gotten any further product. When I...
Read full review of Disney Movie Club and 9 commentsunathuorized charges
Your company continues to charge my debit card for membership to your movie club. I did not solicite membership, so I need a refund on charges taken from my card. I am 53 years old and I have no desire to veiw kids movies.Someone needs to contact me asap or there will be crimnal charges filed.You have taken two unauthorized payments from my card the last being 11/05/09 i am requesting a full refund for each charge. Also how did you obtain my card number. I don`t have small children so I have no need for disney movies. This will be my final request, the next will be crimnal charges filed for fraud and/or wire fraud also unauthorized use of a credit card.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I'm sorry you are having an issue with the Disney Movie Club, we definitely want to assist you in any way we can. Please call [protected]. For fastest service please have your member number when you call. Your membership number can be found in the upper right hand corner of your Featured Title card in the membership information box or if you recently received an order, your membership number can be found at the top of the enclosed invoice. If you do not have your member number, please call [protected].
Also, the Disney Movie Club website is open 24 hours a day, 7 days a week at www.disneymovieclub.com where you can send emails to our customer service cast members, place an order, or learn more about the club.
Thank you, Disney Movie Club Member Advocate
no order received
I ordered my 4 movies at the discounted rate for the movie club and still have not received them and have had no luck with being able to contact a live person. Now, I have reviewed all the complaints on Disney and think that there should be something we can do to put a end to this. Because, I am a single mother barely making ends meat and thought I would just try this club out so I could get my 4 movies and only have to pay full price for 3 more. If I Disney tries to charge me, I am going to have to take further action.
The complaint has been investigated and resolved to the customer’s satisfaction.
Disney charging me $40.39 for the little mermaid 2&3. my kids are all grown up. did order anything from Disney they wont credit my bank account. in the process of suing Disney movie club. when I win I will have the supervisor I talked be fried.(Kim 7599) . just for being so rude.
I'm sorry you are having an issue with the Disney Movie Club, we definitely want to assist you in any way we can. Please call [protected]. For fastest service please have your member number when you call. Your membership number can be found in the upper right hand corner of your Featured Title card in the membership information box or if you recently received an order, your membership number can be found at the top of the enclosed invoice. If you do not have your member number, please call [protected].
Also, the Disney Movie Club website is open 24 hours a day, 7 days a week at www.disneymovieclub.com where you can send emails to our customer service cast members, place an order, or learn more about the club.
Thank you,
Disney Movie Club Member Advocate
contact number
OK, I have found a contact number. It is [protected]. When you call, just stay on the line. It will run you through what you need to start an account, then it will connect you to a real person. Just tell them that you want to cancel your subscription and there you go. When talking to them they told me that there is only two ways to cancel. One is by mail and the second is by telephone. For a future issue with a company, scroll through there "terms of use". Find their copyright infringement policy, because there is usually a number attached to a real person. Then just ask for a number to the company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please feel free to contact the Member Advocate with any concern about the Disney Movie Club at memberadvocate@movieclubinfo.com or [protected]. Thank you!
they are dishonest andi want cancelled
I have tried on numerous to cancel this membership, I figured when they sent three movies I did not order and had to pay to return they were a little on the shady side. That was just in the first month. I purchased the movies I had agreed to but they kept telling me I had two more. When I challenged them they threathen me with a law suit saying I would have to send them a 100 plus dollars. after me sending my paper recepts they finally got it down to one more in July. Just to get out of this mess I purchased one more. Guess what I got another card saying I still had one more to purchase. I refuse to buy another from a company that resorts to fraud to sell a movie that cost dollars more that I can get them at my local Walmart.
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT JOIN - I have been trying to cancel my membership and I'm being refused without buying 4 more movies. I joined the DMC for my 6 year old granddaughter. They cancelled the account after the original order was returned to them and 2 months had passed however they couldn't even tell my where the shipment went (after 4 calls and 5 hours on the phone). I cannot and never have been able to access their website (account not ready - and email already exists). They finally shipped the order again and in 2 more weeks, the movies were finally received but they still have not corrected their website issues and I'm not receiving the monthly selections by email or snail mail. I got so sick of trying to get them to do their jobs, I just wanted to cancel my membership as I don't have time to spend an hour or two every month on hold and never getting any results. So now they want me to send back the movies I ordered and gave to my granddaughter or buy 4 more to cancel. This company is scamming people and they can't even live up to their end of the agreement. Now I find out from other people they are sharing credit card information with other companies and scams.I can't even begin to tell you all the problems I have had with them and their answer is always "We're sorry for the issues but you can't cancel." This is not how Walt Disney did business and DMC should be very ashamed of the disservice and scamming they are supporting. Employees probably have to close their eyes and turn their backs when they receive their pay checks because they are aware of the dissatisfaction and scamming of people they support. THIS IS A TERRIBLE COMPANY, SAVE YOURSELF THE FRUSTRATION AND HEADACHES... Do not volunteer to be trapped and scammed by this company.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I signed up for the membership thing and I want out. I want to cancel my membership as soon as possible, but I didn't purchase one movie yet! I wish these ###ing ### holes would stop scamming people or I'm going to get a lawyer after their ### and show them a thing or to.
I agree that same very nonsense is happening to me, now the funny thing is in order for me to cancel my registration I have to get two more DVDS I was like what the frik...this is hard times and they think everybody can be forking out money so. Them does add up...I HATE DISNEY MOVIE CLUB.
being charged and I didnt buy any movies
I was charged $40.00 to my credit card when i didnt even purchase any movies nor did i recieve any movies. I want my money refunded on my card. This is outrageous and from the looks of the other complaints this isnt the first time you scam artists have done this to people! I shouldnt have to pay $40 for something that i never bought or that i didnt recieve! you can contact me by email to settle this matter. my email is [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I am going through the same thing right now. I am livid! I just had a payment of $48.00 today and $42.00 was taken off the card instantly. I never signed up for a membership, nor did I ever order movies. I have now filed for a replacement card. But, that doesn't replace the amounts they have taken off my card already. Not to mention, this is my child support card, and my only source of income right now. THANKS DISNEY!
everytime i call the number, they don't anser .Want us to enter our membership id first. Don't have one. Please help.
Disney Movie Club - unable to log in to account; unable to contact
I joined Disney Movie Club and created an account with all my info, and the website has never let me log in, always stating my zip code & sign-in don't match. So when I try to enter in my member# & zip code, it still says they don't match, but the zip code that is listed on their invoices for me is the exact one I'm entering. Then when I try to have my...
Read full review of Disney Movie Club and 17 commentsno id given
i just clicked on "get membership" and put my info thinking i would get a total and confirmation #. i didnt get anything. if $ comes outof my acct i am screwed. i didnt even get an id. can anyone help me?
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello!
If anyone has a question or concern about the Disney Movie Club, I am the Member Advocate and I am here to help! Please email me directly at memberadvocate@movieclubinfo.com or give me a call at [protected].
Priscilla
Member Advocate
Disney Movie Club
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
bad customer service
This company sucks! They give you a great deal to join but then won`t let you leave... There is no "real" person number listed. I googled for hrs today. I finally found a "real" person number so here it is...
[protected] you may need to dial a 1 first I did.
Pam
The complaint has been investigated and resolved to the customer’s satisfaction.
BigJason,
Disney Movie Club would like to work with you regarding your concerns. Please contact me directly at [protected]. I look forward to hearing from you soon.
Thank you,
Member Advocate
Disney Movie Club
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I'm sorry you are having an issue with the Disney Movie Club, we definitely want to assist you in any way we can. Please call [protected]. For fastest service please have your member number when you call. Your membership number can be found in the upper right hand corner of your Featured Title card in the membership information box or if you recently received an order, your membership number can be found at the top of the enclosed invoice. If you do not have your member number, please call [protected].
Also, the Disney Movie Club website is open 24 hours a day, 7 days a week at www.disneymovieclub.com where you can send emails to our customer service cast members, place an order, see your order/return history, or learn more about the club.
Thank you,
Disney Movie Club Member Advocate
Hi I hope this is the right place to do this, as I don't know where else to look. I ordered movies from you on 11/-6/09 and have not recieved them yet, but I have recieved the ones I ordered on 11/16/09. You also have sent me 2 sets of movies that I did not order.Also you have already billed my visa card for these movies. also I ordered the FREE gift boxes for 3 movies and you charged me for 2 of them. Normally I am very happy with your service but with this order I am extremely upset as these are Christmas gifts. I cannot call to give you my complaint because at this time I do not have a phone. Thank You Lorri Luscombe
unautherized charges
An account was opened on my credit card and movies were charged to it some of which never came to me. When I finally got someone on the phone and canceled everything and they took back the movies, (if you open the package there is a phone number on the invoice that works) then I notified my card company and had my account locked and number changed and now they have done it again on my new card. Disney is a huge company who claims to care but could care less. They need to be held responsable for this fraud.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
Disney doesn't own Disney Movie Club. *cough*
I entered my granddaughter into the disney movie club and I have ordered many dvd's for her, but they keep sending her movies and charge it to my credit card that I do not authories. I'm trying to get in touch with customer service but I'm not getting anywhere with this. I finally got a number for customer service and I'm going to call them. You should have all the numbers listed so that if you can't get anywhere on the web you can at least contact them by phone, and speak to a real person. Very dissappointed.
I am being charged full price for 2 movies, Stub the cowdog and So Dear to my Heart. On your web-sight they are listed for 9.98. I have tried to contact your company by e-mail and both times the e-mail did not go through. Please fix this.
wouldn, t cancel
They would'nt stop sending movies after I cancelled even though I had made my purchase commitment. I thought when my credit card expired that would stop them. It didn't, they must have played with dates until they guessed the new date. All the movies were returned but they won't credit my credit card, say I must buy more movies from them. Tried to find a way to let corporate Disney know what this club is doing to their good name but can't find a way to contact them. Maybe their name doesn't mean anything to them anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I agree with the complaint. You apparently haven't dealt with this company, Lorelaig. My sister has been fighting this company for over 6 months now. She has cancelled every single order that has come in since her purchase commitment was met and they refuse to accept that. She has TALKED with them and they STILL don't stop. She even talked to her credit card company about it, which is now over the limit because they refuse to cancel. She has followed ALL of disney movie club's steps to cancel in THREE different ways and they will not cancel her membership. DO NOT USE THIS COMPANY UNLESS YOU WANT TO GET SWINDLED! They are RUINING Disney's name and it is NOT worth the dollar you paid to get this sort of harrassment. By the way, those 'points' you are supposed to get for the club don't apply to the initial movie purchase (buy 1 get 7 for $1), so you have to keep purchasing after that for the club to be any different than purchasing from a store...even then, the points don't add up to getting anything worth this hassle.
Are you crazy? A company isn't going to sit around and GUESS your expiration date! Why don't you try calling and asking what's going on instead of posting on a message board? It took me 2 seconds to google a customer service number where you don't have to enter any information [protected]. Your welcome.
charged after cancellation
I had a "free" subscription to the disney movie club with a purchase of 3 dvd's for a great deal. I cancelled my membership months ago, before the free trail was up. However im still being billed monthly on my debit card, and recieving bills in the mail for movies I haven't ever ordered or recieved! I just keep getting bill after bill! I try to call the customer sercvice line but I can never get through to an operator! So I saw at the botom of the bill the website address to go to and it instructs right on the bill to click my account. There is no icon on the page for my account! I feel like disney has purposly set up this gimic to rip people off for as long as possible. I personally think there should be a class-act lawsuit againtst them. If there is ever one established I can be reached at a. [protected]@yahoo.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I had the same exact problem. I hate them. They always overdraft me. And now a movie for 40 dollars who gonna pay a dumb movie for 40 dollars. I didn't even sign up for this stuff...please help if you can reach me at god_almighty57@hotmail.com
I have had the exact same problem. And the icing on the cake is that there should be no monthly charge. I had to have my bank issue me a new account and debit card number!
unauthorized transaction
I've had an unauthorized transaction on my debit card; the charge was for $39.90. I never authorized this transaction. Their customer service menu is a joke. It's impossible to speak to a "live person." Beware, everyone... I had joined another club on-line, and somehow, my credit card number was compromised.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received an unauthorized charge on my account for $5.97. I never consciously ordered anything from DMC. However, I got the above number from one of the above posts [protected]), and I called it. It's impossible to get a human from that number, but the recording says to call another number if you have a rotary dial phone (which implies you get a human). So the recording tells you to call a 920 number. At first I thought it was a scam, but then I googled it and found out it's a Wisconsin number. The number where I FINALLY reached a human at was [protected]. I was connected to a call center, most likely in the Phillipines, and the girl was actually quite helpful. I told her I never signed up for anything, so she said she will process a credit on my account for $5.97, and she will send me a pre-paid label, so when I receive the movie shipment, I can slap the return label on it and send it back to them. So...we'll see if this actually does happen.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
your phone number is stupid can not talk to no one even if i can not remember my account number you should have an option to talk to an operator...i do not want this membership no more i can not afford it times are real bad and now you have a charge on my account for 25.90 and i did not order nothing i usually send the card back saying no ...i have not bought anything from you for a long while way too much money now i am stuck with this charge on my account i was going to use the money for groceries now i can not even get that this money needs to be credit to my account asap. and cancel my membership...
The same 39.90 was charged to my account without authorization from me, and it took money out of my electric bill money. The [protected] number is pathetic because you can't get a hold of anyone. It's just a stupid automated message. Right now I'm trying to cancel me membership because of the lack of customer service.
phone number issues
I too had issues finding the DMC phone number and then once I did find it, you never could get anyone on the phone. I, as I'm sure as well as all of you, did not have my membership number. As a result, you cannot get through to anyone. I finally figured it out, got someone on the phone, and cancelled my membership. Here are the numers:
If you have your membership number call: [protected]
If you do not have your membership number and are calling from the United States, call: [protected]
I hope this helps!
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for the phone number. While I absolutely love Disneyland, I have found this movie club to be a scam and beyond frustrating. AVOID IT AT ALL COSTS! First you, they say you only have to make 5 purchases to fulfill your commitment. But if you read the fine print, only purchases above a certain amount count, and the only ones that are above that are the featured selections. So you're stuck until they finally have something you'd be remotely interested in. Since I don't have kids, it took quite awhile. If you opt for email notification they flood your email with spam. But if you don't opt, you'll inevitably receive movies you didn't want because the timing of their featured selections is not consistent. You can't set a reminder to "decline" because they have at least 14 offerings during the year. I've been overdrawn in my account twice because of that ###.
All in all, I STRONGLY RECOMMEND that you STAY AWAY from this Club if you haven't been sucked in already.
Thank you! Every time I have an issue with my order, which seems to occur an unneccessary amount of time, I am always searching throughout the hundreds of links on their website and have yet to find one that actually offers a customer service phone number. The closest thing I've discovered to getting questions answered is to submit an email and wait for a response. Not my idea of customer convenience.
In addition to order issues - not getting the correct movies, not getting any movies at all, or having account balances after paying - I also have problems with the lack of information they include under your account. Once you've made an order, they show you only movie titles and the date of the order, but no individual or total prices. I also no longer get confirmation emails when I make an order to alert me that they will process it or that it has been shipped.
I love Disney, but it seems that customer service is low on their priority list...
What a load of ###!
They won't cancel the account. They keep sending movies that I marked I did not want. I just want the ### out. Why is there a purchase commitment if they aren't letting us cancel after. It's a ###ing scam.
### THIS STUPID COMPANY
Disney Movie Club In-depth Review
In summary, Disney Movie Club offers a unique experience for Disney fans with its extensive collection of movies, member-exclusive deals, and special features. However, it is important to consider the cost and commitment of the membership plans. The user experience is generally positive, with a user-friendly website and good customer service. Shipping and delivery are efficient, and the club takes measures to ensure payment security. Community engagement and educational value add to the club's appeal, although there is limited information on environmental and social responsibility initiatives.
Selection of Titles
Disney Movie Club has a wide variety of genres, including animation, live-action, and family-friendly movies. New releases are available, and members can enjoy a vast collection of classic movies. The club also offers exclusive editions that are not available elsewhere, making it a treasure trove for collectors.
Membership Plans and Pricing
The club provides attractive initial sign-up offers, such as discounted movies and free gifts. The cost of monthly/annual membership can be a good deal compared to standard retail prices, especially with member discounts. Overall, the value for money is quite reasonable for avid Disney fans.
User Experience and Website Navigation
The website is easy to use, with efficient search functionality. It is also mobile responsive, allowing members to browse and purchase on-the-go. The account management features are straightforward, making it simple to track orders and update preferences.
Special Features and Exclusives
Members can access VIP benefits, limited edition releases, and member-only discounts and deals. The bonus points and rewards system adds extra value, giving members the chance to earn free movies.
Customer Service and Support
The customer service team is known for being responsive and helpful. The return and exchange policies are fair, and there are multiple contact options available, including phone, email, and chat. Member feedback and reviews are generally positive.
Shipping and Delivery
While there are shipping costs, the club often runs promotions for free shipping. The packaging quality is good, ensuring that items arrive in excellent condition. Delivery timeframes are reasonable, though international shipping availability may be limited.
Payment Options and Security
The club accepts various payment methods and provides clear billing cycle notifications. Financial data protection is taken seriously, and the auto-renewal and cancellation policy is straightforward, though it's important to read the terms carefully.
Community and Social Engagement
Disney Movie Club has a strong social media presence and encourages member interaction through forums and discussions. Members receive regular newsletters and updates, and the club organizes events and promotions for additional engagement.
Educational and Family Value
The club offers a wide range of age-appropriate content and has some educational material. There are plenty of family viewing options, and the club provides parental controls and settings to ensure a safe viewing experience for children.
Environmental and Social Responsibility
There is not much information available on the club's sustainability practices or charitable initiatives. However, Disney as a brand is known for its ethical sourcing and production and community outreach programs.
Overall Satisfaction and Recommendations
Most member testimonials reflect satisfaction with the club's offerings. There are pros and cons to consider, such as the commitment required for membership versus the exclusive benefits. The repeat membership rate suggests that many members find the club worthwhile. The final verdict and rating would depend on individual preferences and the value placed on Disney's unique content and member perks.
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account on the ComplaintsBoard.com website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Disney Movie Club in the 'Complaint Title' section. Be concise but descriptive.
4. Detailing the experience:
- Provide detailed information about your experience with Disney Movie Club. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Disney Movie Club.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions:
- After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.
This guide aims to assist you in effectively filing a complaint or review about Disney Movie Club on ComplaintsBoard.com.
Blockbuster
57 reviews
Planet DVD Store
25 reviews
DVDDonkey.com
5 reviews
LaserDisc Database
1 review
Classic Flix
2 reviews
Most discussed Disney Movie Club complaints
unauthorized chargeRecent comments about Disney Movie Club company
New Cinderella movieOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Disney Movie Club?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Disney Movie Club Customer Service. Initial Disney Movie Club complaints should be directed to their team directly. You can find contact details for Disney Movie Club above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Disney Movie Club. Discuss the issues you have had with Disney Movie Club and work with their customer service team to find a resolution.
Steve,
Please contact me so I may assist you with the Disney Movie Club. My direct phone number is [protected]. I look forward to helping you!
Member Advocate
Disney Movie Club